Rated 3 out of 5 by StephfromMI First TIme to W in DC
I am a frequent SPG hotel stayer and have stayed in mutiple W locations around the US. Typically, I travel for business, but this last trip to DC was for pleasure. The hotel's rooftop lounge is a beautiful enhancement to the hotel (had lunch there the first day), but proved to be a complete nuisance during the evening. When returning to the hotel, my family and I waited for almost 20 minutes to get to our room due to the line for the club. The woman controlled the flow of guests told us we needed to wait for the single elevator to the left. This also occured our next night as we waited for 15 mins.
September 6, 2012
Rated 5 out of 5 by GratefulMother533 Amazing Staff!
This hotel has amazing staff members who will help you with your every need. From the housekeepers, to the concierge, from the desk clerk to the doormen, the people are friendly, knowledgeable and incredibly helpful. Our visit was 5 days long in a city we had never been, so we relied on the staff of the W Hotel to guide us in making good choices for meals, sightseeing and transportation. The property is beautiful and located in the best area for families who plan on sightseeing all over Washington DC. Thank you for the wonderful accommodations and service. We couldn't have asked for anything else!
June 28, 2012
Rated 3 out of 5 by DianaK Who designed this?
Hotel Washington is an historic property that is apparently now supposed to be a hip place. Service is exemplary, food was outstanding - no issues there. But it's dark- one guy at our meeting said the hallways and elevators looked like burnt-out wood. Couldn't read the signs in the hallways and elevators & folks kept hitting the emergency call button. Lighting in my sleeping room was terrible; beautiful but useless. The lovely white leather lounge/banquette in my room was only good to hold a suitcase as it only faced the bed, not the TV. Common sink area in one of the public ladies rooms had nothing but a narrow sink edge to set anything like a purse on; pretty but aggravating. And whose idea was it to turn Presidents' faces into b/w silhouettes behind the front desk like a kindergarten art project? Chairs in the new rooftop restaurant are beautiful- but you can't sit back in them. Can't beat the view though! Overall, I don't know whether or not to recommend the hotel..
September 12, 2014
Rated 3 out of 5 by Chocstar17 The W standard
I had high expectations when booking my room for my sorority's 100th anniversary and wanted to stay where the standard was high. Unfortunately my stay did not measure up to the typical W standard. There was a cobb web on the lamp in addition to a red stained towel brought to my room when I requested additional towels. The only other thing I would say is that the experience is not consistent. For example, I noticed people were being offered champagne upon check in; however I wasn't but asked for a glass the following day. Depending upon your lodging needs, it will probably be an "okay" experience.
July 15, 2013
Rated 4 out of 5 by Andi Great location and great service
I recently stayed at this hotel before the Shamrock Shuffle. I found the location to be excellent. Just one block off Michigan Ave and in the heart of great shopping and eating. The room was nothing special but clean and comfortable. The staff was very kind and welcoming. We had an issue with our closet door being off the tracks and it was immediately fixed and the matience team was very kind. I would definitely stay again. The only recommmendation I have was that there needs to be a better location to check bags at with the bell hop. It was a busy weekend and there were bags all over the lobby.
March 29, 2012
Rated 5 out of 5 by AandD29 Excellent Service
From the moment we walked through the doors, we were treated like royalty. They immediately met every request and offered amenities without our asking. Everyone was extremely helpful and no one waited around for tips. It was like they didn't expect me to tip them and were extremely gracious when I did. We could not have asked for better service. And the view from our room was simply incredible.
January 13, 2012
Rated 2 out of 5 by MinneYogini Not a good hotel for biz travelers (disappointing service; noisy)
"Whatever/Whenever" is meaningless. I wanted to use the house car to go a business meeting on Monday morning but was told that it doesn't start service until 11 AM. When I checked in, there was no recognition or thanks for my loyalty to the SPG programme, unlike many other and nicer hotels that I've stayed at. Also, the front desk refused my government ID but was given no options to solve the problem. At 7 PM on a Sunday, I wasn't going to hunt for another hotel. I had to ask staff what's available. They clearly had rooms so I don't understand why they couldn't accommodate me this one time.
April 8, 2013
Rated 3 out of 5 by Ericy Recommend? Yes,but...
Great location and very elegant. We love W Hotels but while trying to add some W modern styling, they got rid of the charm. The bathrooms have no privacy. The shower gives quite a strip show for the rest of the room. You had better be close to your roommate. The sliding door to the bathroom does not close all the way. Spent 15 minutes looking for the shampoo . Turns out it wasn't there. Great beds (Starwood does that).Lots of drawers. Sunset from the rooftop bar was great. Not what we were used to. A little disappointing.
October 26, 2014
Rated 2 out of 5 by c2088s President of LLC
For the price of the room, I would have liked a coffee machine. Lighting was too dim. It was difficult to figure out how to turn on bedside lamps. Shower was nice. I was put in a handicap room and was not notified ahead of time so I did not have a bathtub. I take daily baths. I did not have time to return to check-in for a room change. Until about a year ago, I traveled 80 days per year. The hotel, which I stayed at previously, was a big disappointment. I have eaten at the steak house before and thought it was quite good. No food and beverage this time. Location is great for sightseeing.
April 26, 2014
Rated 1 out of 5 by BiggL Hate to say it, but stay elsewhere...
Service was atrocious. Period.
December 4, 2014
Rated 1 out of 5 by DenisSRiley Not a nice weekend at all
We checked in on Friday night after flying in. I had ordered flowers for my wife's birthday and had indicated on the Delivery that we were arriving late and please deliver to the room. The flowers arrived sometime on Friday and were left in the box somewhere "out back". When I asked for them, I was told "Oh yes. They are out-back". After a 15 minute wait, the clerk arrived with the flowers still in the shipping box. It was a pretty poor presentation to my wife for her birthday.
I found the decor of the hotel to be marginal, not very warm and inviting and the room to be quite small with a shower that leaked out onto the floor. Overall, a very disappointing stay at what I thought would have been 5 star.
November 17, 2013
Rated 1 out of 5 by stl4 Poor customer service
I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else.
July 12, 2014
Rated 4 out of 5 by ralphmarple Amazing
The hotel far exceeded my expectations, the food and beverage are really good, location is great and rooms are well appointed. I had some minor noise coming from the upper floor (no big deal), seems like they were moving furniture late at night... my only complaint would be the Wi-Fi, was not able to connect to our corporate VPN and event after calling the help desk twice, I was not able to work from my laptop, had to go to a Starbucks to do it..
November 10, 2014
Rated 4 out of 5 by JKstlmo Impressive staff
We had superior service by all the staff. We were particularly impressed by one of your employees . When she asked me at the hostess desk on the rooftop how my stay was, I mentioned that our room was very noisy. Our room was across from the elevator and the sound of the elevator bell was very loud in the room. Also, the constant slamming of doors in the hallway was extremely loud in our room. This young woman found another lovely room for us and we were very happy with the view and total quiet of the room. She exemplifies the perfect employee. She has made an SPG member very happy.
February 7, 2014
Rated 1 out of 5 by Avery The hotel is for 20 somethings who like to party
We suggested to a friend that we go up to the roof top tapas bar and get a drink because it was suppose to have such a beautiful view of Washington. We couldn't get in but we walked around and took a look. The noise level was deafening. My friend described it as a meat market for dating. We wouldn't have stayed even if they had room. In the room the sink and the area around it was very small and I found it very difficult to find places to put toiletries, etc. Fine for one person but not for two adults. In addition, for such a high end hotel one would not expect to have so many items i.e. candy, bottle water, wine, etc. promoted in the room. It seemed like a concession area rather than a world class hotel.
May 20, 2013
Rated 4 out of 5 by CN53 Excellent location - convenient to everything.
Hotel personnel are friendly. The cleaning team needs improvement. One day fresh towels were not left. Another "spare" pillow cases" were left in our room. Another day no bath mat was left.
Drink prices in the roof bar are very expensive (overly so) where I won't go back there.
May 26, 2014
Rated 5 out of 5 by Whatsername72 Comfortable room, Nice staff!
This was our second visit to the W. The rooms are small; but clean, comfortable and attactive - and surprisingly quiet considering the loud music in the lobby and rooftop lounge. The manager was very kind and helpful. Upgraded our room to a higher floor with nice view; and I especially appreciate his tolerating my grumpy spouse, who had had a rather rough week (no fault of the hotel!).
Only complaint is the bar & restaurants are overly pricey; but there are a number of dining options in the area.
Hotel is in great proximity to DC mall and theatres. We will gladly visit again.
April 23, 2013
Rated 1 out of 5 by HotelReviewBOT Terrible
From beginning to end a horrific property, dirty, nasty, dumb staff, no management, rooms are terrible, beds are the worst. I checked out immediately and this hotel lost me as an SPG member, I'm never staying at this brand again. Previous guests dirty underwear left in room, gross.
May 23, 2012
Rated 4 out of 5 by jdscal there are pluses and minuses
the view from 10th floor is awesome. staff is responsive for sure. concieres are wonderfully helpful. the breakfast was great and reasonably priced. the biggest problem is the slippery shower, toilets are really LOW to the ground. hard to get up and down and no hand rail to help you do it. lighting sucks for putting make up on according to wife, we could not get change for $100 bill in lobby on 4 occasions.. they sent me to the bar and they did not have it either.. weird. last thing is having to call on 3 different days for toilet paper. we got 1 roll and no back up.. weird.
April 10, 2012
Rated 5 out of 5 by MacCheese W Hotel DC gets it!
Great experience staying at this hip, pet-friendly property in the heart of our nation's capital. From the moment we were greeted at the front desk by affable, attentive Dawaun. until our departure the following day, we were delighted with all that the W Hotel had to offer. The atmosphere, amenities, service and staff are unsurpassed. Along with our two Westies, we are looking forward to our next stay.
November 11, 2014
Rated 4 out of 5 by rednco 5 Star Service
The staff is excellent & 5 star service for sure. Everyone greets you & smiles. They go out of their way to take care of your needs. The location is good for seeing the city. The roof top bar has the best view in DC. I was disappointed that the hotel had no gift type shop to purchase anything. The rooms do not have a mini fridge just a stocked mini bar. The in room Internet is $14.99 per 24 hours but free in the lobby. Most hotels now have both a mini fridge & free internet. I would give them a total 5 star rating top to bottom if they had both of these necessary items.
March 1, 2014
Rated 3 out of 5 by Mawnie Forgetful Valet
The W is a beautiful hotel in a great location yet I ran into one major problem. I valeted my car around 5pm Saturday night and when I asked them to bring my car around the next morning at around 10am, I discovered that the valet forgot to turn my car off - ALL NIGHT. They left the engine (non-hybrid so it does make noise) running for nearly 17 hours straight, burning more than half a tank of gas and putting unneeded stress on my engine. All of that said, they have given the issue attention and will hopefully make the decision to at least pay for the $50 parking fee as well as another tank of gas. If you have a push button ignition, you may want to put a big sign on your steering wheel reminding them to turn the car off!
July 30, 2013
Rated 5 out of 5 by mdgh Wow, what a room!
I stay at this hotel nearly every time I'm in DC. The service is consistently outstanding and the accomodations are superb! I'm really quite particular when it comes hotels with respect to the room detail and service and this room was absolutely exquisite and as always, the staff were uncompromising in their commitment to hospitality. The room was truly stunning and my only reqret was that I was there longer to enjoy it.
May 3, 2012
Rated 5 out of 5 by Renewd Fabulous Queen Room...Excellent!
This room was very comfortable for my family. we spent one night and we had 3 adults and a 17 year old. My two daughters shared 1 queen and my husband and I shared the other. We are not small people yet the beds were spacious and comfortable. The room had a wing chair and ottoman to relax in as well as a short settee/bench and desk chair. We did not feel cramped at all, not even when we had guests in the room for a short time. We were looking for a hotel close to the White House as we had an evening West Wing tour and were only in town for that reason.
August 5, 2014
Rated 3 out of 5 by Slammy15 Not so comfy
The greetings were nice & staff was friendly. The hotel looks great but the beds are not at all comfortable. It really was a glorified futon. My children thought they were too hard and my husband had a stiff back. Although they added a pillow topper, it made no difference. The Concierge was on the phone for some time, so I went to the spa to check for appointments but there were none available for the week. I went back upstairs & the Concierge was still on the phone. So I called the front desk from the lobby to check how late she would be there (as her eyes peeked up over her iMac), she hung up the phone as I walked over. She was very pleasant & gave me great advise. The hotel stay was a disappointment except for the BLISS shower products.
August 20, 2014
Rated 1 out of 5 by WashingtonTraveler1 Good Location, Bad Service
The W Hotel in Washington DC was such a disappointment from our arrival to checkout. We waited 30 minutes to check in to the hotel (only 2 out of 3 stations attended) and I was questioned rudely about my name not being on the reservation, (my husbands was) , despite photo ID that had the same last name and the exact credit card that the room was charged on. Upon room arrival at 6:00 pm, we called "Whatever, Whenever" to come get laundry to be done for a morning appointment requesting 8 am for the clothing to be delivered(the card says 12 hours) Upon returning from our evening event, we had a card under our door that stated that the laundry could not be ready until 11 am- obviously at that late hour, there was nothing we could do about it- so much for Whatever, Whenever service.
Lastly , in the middle of the first night stay, there was a loud disturbance in the hall of our floor and after 1 hour, still no resolution by W Staff. Loud yelling ensued by W "bouncers" and drunk guest for another hour. After calling the front desk 2 times, I had told them that if the person was not removed, that we would call the police. Two hours after the initial disturbance, the hall finally was quieted. The second night between 2-4 am, we were awake due to a loud party and people screaming during intercourse.
This hotel is just a party place. I would not recommend it to anyone.
August 23, 2014
Rated 5 out of 5 by nagiaimio Best Starwwod Hotel that I haves stayed at yet!
This is the best Stsrwoood hotel that I have stayed at. The service, facilities, and atmosphere were fantastic. I will be back next time I am in DC.
May 14, 2012
Rated 1 out of 5 by achanson Tiny Rooms, bad service
My daughter and I checked it. It was her first trip to D.C. and she was excited. I am a SPG gold and asked them for a room upgrade. They "upgraded" me to a tiny room facing the street. I had requested the upgrade in my reservation, but the desk agent did not acknowledge it. I can only imagine what the other room would have been. We had 5 p.m. reservations for the Rooftop Terrace. They were not busy. It was a while before we could order. We ordered one set of drinks and did not see the waitress again. We waited to get our check and I finally had to flag someone down to get it. They next day we left early and when we returned to our room at 5 p.n., it was still not cleaned by housekeeping. I do not think I will return to this hotel.
June 29, 2014
Rated 3 out of 5 by Nadolady Not crazy about it
It may have been because we booked this through hotels.com, but...
The lighting in the room, particularly at the sink, was poor. The bed, though a king, was not at all comfortable (hard) and hanging space was sparse considering there were two of us.I realize this is a very old hotel that they've attempted to upgrade to accommodate the modern traveler, but this room was really lacking (Rm 649).
When I mentioned the above at checkout, I was told that there were other rooms that had a different layout. Guess they save this one for the internet site bookees!
October 13, 2013
Rated 4 out of 5 by timh17 Good overall experience
Booked our room this past Wednesday for Labor Day weekend. Found the overall experience to be pleasant. Staff was very attentive and overall hotel was presentable (as the W should be)
The only caveats I have were that:
1. Our bedsheets had yellow stains in them
2. We were treated rudely when going to the POV Lounge/Rooftop
Being a hotel guest (and a Starwood Hotel employee family member), I would expect nothing but the best from any Starwood Hotel, especially coming from the W.
Overall, I would probably come back again (keeping what I said in mind)
September 4, 2012