Rated 5 out of 5 by DASMD Great hotel in a great location
I went in with my guard up having read the online reviews before I booked my stay--but if there were significant problems here previously, they've been ironed out.
Warm welcome, facilities spotless, great (for a hotel) fitness center, staff were courteous and friendly without exception, and the sexiest hotel room I've ever stayed in, from cool lighting to funky decor. What I expect of a W. Free internet for my SPG status--otherwise it is expensive (though free in the lobby).
Hotel location is fantastic.
No question the bar is hopping at night. If you want a quiet escape, this is not the place for you. But the room was absolutely quiet.
February 4, 2013
Rated 3 out of 5 by Dalwhinnie25 Hotel staff a disappointment
The W London Leicester Square is a great hotel. However, I had two negative experiences with the hotel staff that took away from the experience. Firstly, upon arrival at the hotel, I was told that I had been upgraded to a nicer room but that the room was not yet ready. Waiting for the room to be ready wasn't the problem. When the front desk staff came to get me, the room they were going to put me in initially was no longer available. I asked what happened and was simply told that the room had been booked unexpectedly.
The other incident happened during checkout. The night before check out, I had asked the front desk staff if they would help me make arrangements to ship an expensive bottle of alcohol that I had been been given that day as a gift (I knew I would not be able to bring the bottle in my airplane carry-on and I didn't want to risk putting it in checked baggage in the event it might be broken). The person I spoke to said they would make the arrangements in the morning. As I was leaving my room that morning to check out, I found a note under my door from that individual saying he was wrong and the hotel would not ship the bottle for me (it did not elaborate as to why). At the front desk, I spoke to the individual and he apologized for the misunderstanding but said there was nothing he could do. Needing to leave for the airport, my options were obviously limited. As I left for the airport, he indicated he would keep and enjoy the bottle since I would not be taking it with me.
December 6, 2013
Rated 5 out of 5 by mskylesm A fabulous hotel in the heart of London's West End
I had the pleasure of staying at this hotel over the weekend & wouldn't hesitate in returning. The staff in the reception & concierge area are really welcoming & friendly; I would add that the security guys downstairs can appear a little rude at times asking if you're a guest etc, but at least we can feel secure whilst staying here!
We stayed in a standard room & considering the location in central London, I was really pleasantly surprised with the excellent use of space, it's a really unique product & has everything you need for a couple of nights stay. We ate in Spice Market & whilst the service wasn't entirely on point that night, I've eaten there previously & I know the service is typically exceptional, so I think this was a small blip the night we were there. In any case, the food was truly fabulous & I love the concept of the open kitchen, getting to see the chefs preparing the food in front of you. Service at breakfast the next morning was excellent & the food was so fresh; you cannot go past the delicious french toast with sauteed apples, a great hangover fix! We had drinks after dinner with friends in Wyld Bar & the service in there was second to none - we were lucky enough to have reserved an area in advance & our waitress / hostess for the night was full of personality, yet professional & genuninely cared about making sure we had a great night. I was even surprised with a delectable piece of red velvet cake with candles for my birthday! It's always the small touches like that which go a long way to holding great memories for years to come. Without a doubt, we'll go back to the W London - it's a true standout & I thank Ian the GM & all his team for having made our stay so special.
April 23, 2013
Rated 5 out of 5 by SPGPlatinum A Truly Outstanding W Hotel in London
I am a Starwood Platinum SPG member for the past fifteen years in-a-row (with 1,000+ total room nights logged) and am an inaugural Lifetime Platinum Member. I have stayed at a wide range of Starwood-branded hotel properties in North America and Europe. I am a Global Software Sales Manager with extensive multinational business experience.
I recently completed a mid-August stay at the W Hotel – Leicester Square in London as the initial part of a two week family vacation to London, Paris and Barcelona. I have to say that I am most impressed with the all-around operational excellence of this property.
The General Manager at this hotel is really on top of his game, He runs one of the tightest hotel operations that I have ever seen over the years and he truly knows how to take the finest care of SPG Platinum members! He truly sets the “gold standard” for General Managers in the Starwood empire!
There is great attention paid to detail at this property. All common areas and hallways are in perfect condition. From our room, I made a variety of requests to housekeeping and found that the service response times were excellent. Housekeeping also did a perfect cleaning job each day.
The front desk staff was most friendly, polite and courteous and always addressed me by name. Same for all of the staff members! The breakfast buffet in the trendy Spice Market restaurant was excellent each morning.
I found that the location of the W Hotel to be overall excellent, being two blocks away from Picadilly Circus and good proximity to key tourist attractions such as Buckingham Palace, Westminster Abbey, Houses of Parliament / Big Ben and The London Eye (Ferris Wheel) .
The W Hotel is my new favorite hotel in London and I highly recommend it those seeking to stay at truly a world-class hotel property in central London.
August 28, 2013
Rated 5 out of 5 by Ossie Surpassed Expectations.
My visit to London was a short business trip. I chose the W for the location as the meeting venue was nearby. i was curious about the facilities on offer. As I wanted more options for my London stays.
My expectations were surpassed in every category. Very accessable especially by train ( Tube). Cabs were also easily available. The staff were extremely responsive, from getting airtime (Top up) for my phone to posting my mails. The room was clean, pretty large ( had a a studio suit though), and the lounge was awesome; very quiet and serene during the day, great atmosphere at night. The food at the Spice Market was excellent, though the buffet choices at breakfast was poor. Best of all, Theaters were within working distance. I am struggling to find what was out of place. Vibrant as the neighborhood was; locked away in my room, It was an oasis of tranquility. A great place to stay while in London, whether for business or pleasure.
May 10, 2014
Rated 3 out of 5 by TravelChuck Needs some work
The check in process took far too long. Only one person seemed to be available and the concierge sitting nearby took a long time even to acknowledge me before finally coming over and checking me in as the person in front of me took forever.
The single service lines on my phone didn't work, especially the Whatever Whenever button.
May 10, 2014
Rated 5 out of 5 by ChiRoadWarrior AMAZING Stay!
This hotel is absolutely amazing! I was blown-away from the minute I walked in the door. The room (although I didn't get upgraded, they were sold out of the Cool Corner) - was really cool. the layout and design are amazing. I was really impressed wit hthe fact that it felt like someone really thought about the functionality in implemented a well planned room! The gentlemen at the door REALLY made my stay memorable. (Chris and...)The remembered me by name every time I came through (ok, so I gave them a reason to remember me!). I will be back in November for 8 more days - and this time, I paid a little extra for the Cool Corner - I can't wait to enjoy it! YEAH!
September 12, 2012
Rated 5 out of 5 by PureGlamTV Great experiece - superb staff - great location
For me one of the best hotels in London - already stayed at the Le Meridien Hotel in London a few times before and gave the W-Hotel a first chance.
The location is perfect, the staff is really amazing and really helpful from the beginning till checkout. They understand to make arrangements for you and always keep you updated.
If you need assistance - ask the concierge, they are so friendly and helpful - always making sure that your stay is amazing.
If you prefer to travel in London by taxi, it is hard to grab one in front of the hotel - but they have a real great driving service, bringing you to Royal Albert Hall, London City or Heathrow Airport, etc.
Will be happy to meet the friendly people again - I personally found my perfect location in London
October 22, 2011
Rated 4 out of 5 by toddml Staff now match the location!
After a 3 night stay here which didn't start well due to some miscommunication between spg and the hotel along with an issue with the Suite (which they kindly upgraded me to) it ended up being a great stay. I usually find the staff make or break a hotel and we found the staff at the W London to be excellent and genuinely concerned about the issues we had and took responsibility for them and resolving them. We were very happy with what they did and really enjoyed the remainder of our stay and will certainly return. If your looking for the W mix of relaxation and action I cannot suggest the W highly enough which maybe is not a view I have always had since it opened!
October 28, 2013
Rated 4 out of 5 by SJoellireland Great Staff, Great Location, W*
The hotel is located in the best location, right smack bang in the middle of Leicester Sq.
- Staff: Always able to assist with every requirement.
- Decor: Vibrant, New, Clean and Refreshing!
- Location: Wow Just Wow!
- Room: Lights under the mirror were not working however the room was clean, tidy and comfortable. Slippers were missing from the room but staff were quick to re-issue some.
- Bar / Lounge area - Although it's important for the hotel to drive custom not only from people staying but passers by I felt that when it come to the bar service I was just any other guest. An example was at lunch time where alot of the tables were pre-booked with parties leaving window ledges and uncomfortable areas left for us to perch on. The bar staff also didn't know what to do with my SPG card, I thought I was supposed to get a discount having an SPG card? along with points? I ended up paying cash for my drinks because it felt like a hassle billing them to my room.
In all I love this hotel and will definitely pre-book a table for lunch with a few friends and possibly stay again.
Thanks to the staff for making me feel so welcome.
May 12, 2014
Rated 5 out of 5 by Ciscosal Great location
The location of the W is perfect for getting around London. The public areas are fun, always something the see.. The room was lovey and the staff really were great.
A big thank you to the guys at the door who collected my car, nice job boys.
My only gripe would be the bar at night. As it's a London hot spot it was really busy when I got back so not really suitable for a nightcap as I was alone.
All in all loved it and would definitely stay there again.
April 27, 2014
Rated 5 out of 5 by Lovesagreathotel After many stays, still really wowed at this fun, luxury property
This W really rocks. I've had occasion to stay in rooms ranging from basic (which is fairly compact but makes an excellent use of space) all the way up to Wow Suite. I am consistently impressed with the tremendous quality of service across all departments, impeccable cleanliness, beautiful design and can't-beat location. Compared to most other W's I have stayed at, this one really meets the brand standards -- and makes me wonder why some of the U.S. properties miss the mark. Had such a good stay this time (as always) that I will come back in a few days on my way back from Europe. Love it1
March 10, 2014
Rated 4 out of 5 by BizVisitor12 First Time
Given that it is a W, I expect the normal buzz that comes with such a property. But actually, it felt more like a sleeping room at a nightclub, than a hotel with a nightclub. No turndown service, no newspapers, no separate check-in line for SPG. And no swimming pool! As for positives, every single member of the staff were courteous and helpful (front desk, housekeeping, lounge, doormen). The location is absolutely perfect, one can (and we did) walk just about everywhere from the hotel. Despite the nightclub feel of the property, I would definitely stay here again --- I value friendly and attentive staff and a great location more than a newspaper or chocolate on my pillow.
July 24, 2012
Rated 5 out of 5 by ItalianPlatinum Fantastic and friendly staff
I am a very frequent visitor to London and (notwithstanding some early teething problems), the W has become my go-to hotel address there. I am particularly pleased (amongst other things) by the fact that staff always recognize my Lifetime Platinum status and go out of their way to find an upgrade if available. The hotel is also extremely well located.
May 1, 2014
Rated 1 out of 5 by DCGuy2777 Bad Hotel Void At All Costs
I am an executive platinum member, they had we wait 3.5 hours to get a standard room. There was no upgrade, no apology, nothing
June 10, 2012
Rated 5 out of 5 by toddml Wyld Wonderful Weekend!
We have been staying at W London for a while now and consider it our second home.
The reason for this though is not because we are there so often but because of the service we get while staying at the hotel. We are wonderfully looked after by Jess before we arrive, ensuring everything is setup for us! Then when we do arrive from the front desk staff, through to the W Lounge staff and onto Yuri, Eric and the gang in Wyld it is simply superb!
The recognition for regular guests seems excellent and the time and thought put into things by everyone there is highly impressive. We know we will always have a great stay and even when that stay is some work and not all play, they help us with that to!
If you stay in hotels a lot you will always eventually have an issue but here even if there was (which rarely there is) I have full confidence that it will be resolved and it will not interfere with our stay!
Thanks to the whole team at W London who make our stays so special!
May 1, 2014
Rated 3 out of 5 by FrequentTraveller1 Poor front desk experience
Front desk service was very disappointing. As a Platinum member, I was shocked to be told that there was no room available for early check-in, and in fact, my room was not available for check in for nearly three hours past the normal check-in time.
The front desk and manager ignored me and other guests who had been waiting for service when someone they knew showed up.
I asked the front desk the night before check out to order a taxi for me for 4:45 am as I had an early flight. When I checked out, the same woman who assured that she would make the request had no memory of me or my request - after less than 5 hours.
I am very disappointed with the check in and chek out experience.
August 6, 2012
Rated 5 out of 5 by MSamji Best Located SPG Hotel in London
One of my favorite W Hotels, located centrally in London. During a recent trip, we experienced a Tube Strike that put no damper on our trip We were able to walk anywhere we needed within 10-15 minutes.
Staff were fabulous.
May 2, 2014
Rated 5 out of 5 by Muscial Excellent place for London musicals
W Leicester is perfect for musical lovers and it is walking distance to most musicals and opera, plus a number of good restaurants.
May 1, 2014
Rated 5 out of 5 by Mak007 The customer service is exceptional!
I recently enjoyed a long weekend in London - I was in town to run the marathon as well I was celebrating a birthday. I chose to stay at the W as I have stayed at this chain in other cities and wanted to ensure a great stay. My stay exceeded my expectations, mainly due to the professionalism, friendliness, and generosity of the W Team! The customer service went beyond my expectations! I am already looking forward to my next visit.
April 15, 2014
Rated 5 out of 5 by Keri This is a fantastic hotel- great energy and top notch staff
This is an amazing property in an vibrant location close to the tube. The staff took fantastic care of me. During my check in, Reception staff went to extremes to get me situated. Place is immaculate. Front doormen - so nice. The bar is very well run. My room was a great space, I am a hotel snob and I am 4 days into my six day stay and this place earned every one of my five stars.
April 20, 2013
Rated 5 out of 5 by AhmadKL Wonderful stay
My partner and I spent 10 nights at W London over the sales and new year period. And it was the most wonderful stay in London we ever had. We arrived at 6am a day after Boxing day and was pleasantly surprised with the effort of the front desk to find an available room to check in at that unearthly hour of the morning. One person that we need to mention is Frederico... he absolutely made our stay with his cheerful greetings every time we crossed path, the information on what we should do, where we should go for the sales, what we should buy and all the way to the end of stay, he thoughtfully arranged a car to send us to the airport. There are many other staff that were helpful and friendly but Frederico stood out. A week after returning to Malaysia, I am missing W London. One thing that made W London stand out from other hotels - wonderful staff - which really made our stay there an exceptional experience.
January 12, 2013
Rated 5 out of 5 by Tisher Great Experience and beautiful property
I stayed at this hotel on a girls trip for 3 days before heading to Paris. Like most W hotels, this was a beautiful property in the heart of London. The location was similar to staying in the times square area in NYC, so very busy. The staff was very accomodating. We missed breakfast because we over slept and they were able to accomodate us. At the lounge and the nightclub the staff was friendly and made us feel very special. We didn't have reservations for the hotel restaurant and they were able to get us a table after a short wait because we were staying at the hotel. The doormen were also very helpful and friendly. In all we had a wonderful time and will definately stay at this property again!
September 29, 2013
Rated 4 out of 5 by ItalianPlatinum Great staff at reception
I have been coming to this hotel regularly for a couple years. I became Platinum for Life on Starwood as soon as the program went online (I believe I was one of the first to qualify), However, for some reasons most Starwood hotels do not save the information on the user profile at checkin. This time, Catherine was extremely helpful during the check in, found me an upgrade (first time I see what a studio suite looks like!), and was very efficient at check out. If all Starwood staff were as friendly and efficient, I would be staying at Starwood properties even more often!
January 24, 2014
Rated 5 out of 5 by BeerCoffeePhotography A Great NYE
This hotel is amazing. The staff was very attentive and kind. The concierges took over an hour researching various events, unique tours, and "non-touristy" things to do. The bartenders in the lobby bar made some of the best drinks I have ever had. Overall, the staff really made the trip amazing.
Beyond the staff, the hotel was a great W. The rooms were small but trendy. The hotel loans out record players to use for a night which made the time pre-gaming much nicer.
Finally, the location is great for tourists. The hotel is basically next to the "times square" of London. It was only a short walk from most of the tourist attractions (Big Ben, London Eye, etc).
If you can, stay at this hotel. You cant go wrong
January 1, 2014
Rated 5 out of 5 by la82k2 Surprisingly amazing
I had seen all of the reviews on trip advisor the night before my stay and was worried that they might have been true.
Upon arrival we were met by very friendly door staff, we went up to check in where we had a fantastic person check us in (Alex I think his name was), who sorted out our room, gave us our SPG amenity without prompting at all. He even gave us an extra free drink as it was my wife's birthday. We go our SPG gold upgrade to the enhanced room as well which is always nice.
Upon entering the room we were surprised at how spacious the innovative layout had made the room, the bar table combined with the bathroom sink made it so that you had as much living space as you would normally find in a much larger room.
We ate out that night and came back with the big worry that a few reviews seemed to mention which was the noise of the club, we had no such problem at all, we couldn't hear any noise from the club and so these complaints seemed to us to be unfounded.
We had brunch at the hotel the next day which I have to say is an absolute must. The environment for it was amazing, so relaxed and calm, with excellent food, comfortable seating and a great sweet stand.
We had a fantastic trip and would definitely visit again.
April 28, 2014
Rated 5 out of 5 by blake1006 Great Location matched by a Great Hhotel
I took my wife for a birthday/mothers day night away to London, and wanted a unique hip and different hotel that was centrally located so we could catch a show..we were not disappointed..
Great welcome, helpful staff and the extra touch's for my wife's birthdays was lovely, but the check in to be fair did take a while..only two checkin staff available at the time..but not really an issue.
loved the cool rooms and bar area... had a great time and will certainly return
March 31, 2014
Rated 5 out of 5 by toddml Pre Christmas Stay
Have stayed at the W several times now and starting to feel like a home away from home! Booked in for the weekend before Christmas and they were pretty much full. they couldn't manage a suite upgrade this time but did manage a very nice room on a high floor that was quiet and still an upgrade!
The checkin process was smooth with staff remembering me from last time and greeting by name. The W lounge, Spice market were both excellent and the Wyld bar is our favourite place, the staff there are great!
It is a great way to spend a weekend mix of relaxing and having fun!!
January 3, 2014
Rated 5 out of 5 by Anonymous Perfect W Hotel
We spent an exellent few days in London last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms very comfortable, Perfect Location, everywhere is in walking distance. One of our favorite hotel and it is highly recommended for those who visit this lovely city.
April 19, 2013
Rated 5 out of 5 by MrIcon One of the most hip hotels anywhere
This W is right in the middle of everything in London, facing Leicester Square. The dark entrance, reception, and common areas give a perfect boutique feel expected from a W. Young hip crowd in the bars fits the picture perfectly.
I may be slightly biased, as on a recent stay I was upgraded to the e-Wow suite, which is absolutely mind-blowing. But with each stay, the service has been genuinely helpful and competent at check-in, check-out, with room service and bars. Also the smaller rooms are ultra-modern and attractive.
Definitely the place to stay in Central London.
December 23, 2013