Rated 5 out of 5 by CarlChiou Thank you for an amazing stay!
We were a unsure the W Taipei was the right hotel for our family (me, my wife and two young boys) and were worried when we entered to the beat of club music. Surely, we wouldn't be cool enough to garner 5 star attention... but we were so wrong. From check-in to check-out, this was by far one of our most enjoyable stays in a hotel. The staff truly defines the hotel and everyone there treated us like VIPs - including the front desk who lavished my kids with little treats :) We will be back! Oh ya, awesome pool too!
April 14, 2014
Rated 5 out of 5 by FrequentTravelerHello I rank W Taipei as the best hotel in Asia
I am a frequent traveler within mostly Asia. I have experiences with different hotel groups and different hotels of the SPG group. W Taipei is the top ranked hotel in my list for one major reason .... the best service. It starts from getting off the taxi before you lay your foot at the front entrance, to the reception, concierge, the kitchen table (10/F restaurant), the bar, etc, everyone is very attentive, friendly and extremely helpful. My spacial salute to the crew at the kitchen table each breakfast morning, they not only bring a smile, but top quality service that ensures you start your day the easiest and best way. Thanks as usual to the crew.
I have been to many other 5 stars or Ws in Asia, no service comes close to W Taipei.
The only thing I would complain about is the poor audio transmit of the phone in every room. But this is not just W taipei's issue as I have been to other W that uses the same phone vendor with the same issue. Perhaps W should consider using another phone vendor. I mostly have to rely on my mobile (roaming) phone due to the poor phone quality.
April 13, 2014
Rated 3 out of 5 by Mb411 I liked this hotel and will give it another chance.
I have stayed at many W properties. This location has many good point, but is lacking in some areas. There is definitely room for improvement. Specifically, the bar and the front desk are simply weak. I checked out the night prior to departure because of a really early flight. Checking one last time, I was informed I hadn't been charged for the last night. The manager attempted to correct the issue, it shouldn't have happened in the first place. There also seem to be many people standing around in the bar area, clueless.
April 13, 2014
Rated 5 out of 5 by dpyang Excellent stay
Stayed at W Taipei at end of March for 5 nights. There were 4 of us; wife and 2 kids (3 years and 8 months). W Taipei was able to get us a connecting room and everything that we requested. Friendly door and speedy bell services. Check in and out was fast and easy. Excellent staffs. You have to try Away Spa, great service and value there. One of the best location in Taipei. Going back for another 5 nights soon.
April 11, 2014
Rated 5 out of 5 by JS1306 I feel like I have returned home!
The genuine attention every staff pays to recognize me and address me by name makes all the difference for me.
April 11, 2014
Rated 5 out of 5 by Macdennis Excellent hotel with perefct staff!!!
I am a frequent Asia Pacific traveler, I rank W Taipei at the top of my list. From the moment you arrive, all staffs are friendly, professional, and extremely helpful to make your stay flawless.
The location of the hotel is central and only a few steps from the shops and public transport. Hotel and rooms are beautiful. Spacious, clean and modern yet warm.
The Kitchen table, Woo Bar and Yen Restaurant with exceptional service, great food and drinks and very nice atmosphere.
All staff really went out of their way to make sure guests are comfortable and enjoying their stay .
April 11, 2014
Rated 4 out of 5 by Parisiancool Excellent service, some unexpected problems
Hi, thank you for asking me my feedback. My stays at the W Taipei was great. The service was excellent, I must say that in whole Taiwan the level of service in all business is surprisingly excellent in general. The room at W was large, clean, well organized and decorated. Can be improved : how to turn off the lights, each night need to try several buttons before to understand how to turn off some lihts only.
I had a GREAT exeperience with ROY at concierge, he gave me very complete and detalled information about art galleries, bravo Roy. one bas experience : I wanted to make pilates and you dont have, so I choose yoga but that was only on weekdays and I wanted on week end, and so I booked Tai Chi with concierge for a saturday, but when I arrive at the gym it was on sunday. So no sports for the week end.
I found the food excellent, I went several to breakfast, buffet dinner , group meals or A La Carte meals at Kitchen and at the bar. if all is delicious, well prepared, very nice service, I was however disapointed by the CARTE menu, too small, and sometime you dońt want to eat at the buffet. You trained your chef at The kitchen to be very friendly on the morning, I appreciate that A LOT.
I will recommend the hotel to people who like loud music, not to people who like calm and zen. I feel the level of music great and energetic, but sometimes a little bit "supermarket" style, and a mix, one music in the lobby, then another in the elevator, then another when arriving at the bedroom floor, that makes too much, may be one every where, or one energetic in Lobby and more chill out in elevator and rooms floor.
Had problems sometime to speak English with the staff. Very nice, very helping, but level of english can be a little poor. Train them more.
Thanks again, great experience, I hope my feedback helps
Bertrand Bonnet Besse
April 10, 2014
Rated 5 out of 5 by NancyHung The best hotel I have ever stayed
The staff were very friendly and helpful.
Easy access to shopping malls and public transporation.
If there are salon services in the hotel, that would be perfect.
April 10, 2014
Rated 5 out of 5 by JoeyTing Great experience! Great Improvement
This is my 6th times visit W Taipei, I stayed 2 nights in last week, I am satisfied with the services! No doubt for the room and facilities, very nice, trendy, clean and tidy as always! The staff in Welcome counter was very helpful this time, especially the staff Olivia, she is friendly and helpful, with great smile face too! And the concierge staff is helpful and provided great support, the foreigner staff is very polite! There is great improvement when compared with last 2 times I visited!
April 3, 2014
Rated 5 out of 5 by Xyzz One of the best hotels I recently stayed,!
This was A one experience. Staff excelled in continuously exceeding expectations!!! They set the bar for the industry very high! Great job!
April 2, 2014
Rated 5 out of 5 by CM30 excellent service all around
Staff was friendly and very helpful. It was my first visit to Taiwan and they made me feel right at home.
April 1, 2014
Rated 5 out of 5 by Wfan33 The concierge service is excellent
I am very impressed with W Taipei's concierge service. I would like to compliment 1 of their staff, George Liu, for providing such a detail and personal guidance to Taipei's attraction. I can see that he extend his help to ensure that I have a good experience in Taipei.
Thank you, George Liu
April 1, 2014
Rated 5 out of 5 by Crystal113 Great Service of House Keeping staff
i would like to praises the staff in house keeping dept, Sasa & Elsie
As i had the very important documents was lost in room, they helped me to send it to my clients directly on the next day we checked out. That is efficiently and shows enthusiastic about their work .
i am highly appreciated their help and the top performers like them should be recognized and rewarded .
April 1, 2014
Rated 5 out of 5 by Peggyki Love W Taiepi
My experience here was PERFECT!!!!!!
April 1, 2014
Rated 5 out of 5 by Yoshi2014 My stay
Thank you. I really enjoyed my stay at W. I really liked the comfort of the bed. I had a good sleep. The staff was very helpful.
March 31, 2014
Rated 5 out of 5 by Rowy Comfortable stay
Situated in a convenient spot.Nice friendly staff. Feels at home during my short stay.
March 31, 2014
Rated 5 out of 5 by timber W Hotel Taipei, Taiwan
Excellent service on restaurant & Woobar
March 28, 2014
Rated 5 out of 5 by toshi72 Great experiences
Arriving at night, we felt like checking in a fancy disco party, but in contrast, stepping in the room, we already felt relaxed with the cool decoration
Breakfast by the pool or at the bar area were also nice experiences. It touched our senses in many ways. Really liked it!
March 25, 2014
Rated 5 out of 5 by silverfoxtravel make sure the bar is closed
The hotel was great, unfortunately the two guests staying in the rooms across the hall from me, (I was in 2507) they were drunk, yelling in the hallways form around 4 am until 5 am, spoke with them several times..the next morning I did speak with the floor manager who was on duty, she explained that according to security that night there were several guests who were escorted upstairs, but they weren't aware of the problem until I mentioned it. I was happy that they left the next day but was quite disruptive. I thought the manager could have handled it better. (I had inquired about breakfast that first morning, which wasn't included in my stay package plan, the least she could was to offer that to me. I also inquired about late check out for the next day, which I wound up paying a half day for.,, just a thought of professional relations.
March 24, 2014
Rated 5 out of 5 by Sjolle March quick trip
I stay at a lot of W hotels and the service at the W TAipei has always been constantly the best. The rooms are great, the service friendly and helpful and the convenience to shopping and airport is great. The only thing that slightly disappointed this trip was one of my dinners. Flavor on the italian option was less than exciting. The fish the first night was great. Granola is top notch, but the bircher muesli at the W Hong Kong has much better flavor than in Taipei. I also used the car service for the first time and that was an excellent experience--really enjoyed and will use that again.
March 23, 2014
Rated 5 out of 5 by Michael1203 Excellent
I stayed in W Taipei for several times, this time I feel the service was improved. It becomes more considerate and comfortable.
March 23, 2014
Rated 4 out of 5 by cybernell great hotel
W is great, food is very good, staff very kind, bar great too, and everything was perfect.
i absolutely recommend to anyone to enjoy the experience.
March 21, 2014
Rated 5 out of 5 by ag09 offering more than what you expect
The hotel is offering more than what you expect and for that matter even imagined, right from sumptuous breakfast, heated outdoor pool, wet area with temp controlled steam and sauna areas, an array of room facilities, and being an spg member, free wifi was like cherry on the cake....kudos.......keep up the good work...........
March 20, 2014
Rated 5 out of 5 by Tobias1429 Staff competence
It is not uncommon to find some hotel staff to be competent and friendly, but at the W the staff was, without any exception at all, outstanding at their jobs, from check-in, to food and bar service, to housekeeping, concierge and checkout. It became one of our favorite hotels after this, our first stay.
Also to be complemented is the fabulous gym, with something for everyone, at every level.
March 18, 2014
Rated 5 out of 5 by Badong All In One Great Place!
I had a very comfortable and hassle free stay in this Great Hotel. The staff are all very courteous and attentive to your smallest concerns. The rooms are very clean and the bathroom and toilet fixtures are second to NONE!
The WOO bar is particularly elegant especially at night with the lighted poolside seats and a panoramic view of the city lights.
Lest I forget to commend the staff of the Kitchen Restaurant for their very hospitable and gentle manners!
March 17, 2014
Rated 5 out of 5 by Doris021 Excellent hotel
Excellent hotel with lovely staff!!
March 16, 2014
Rated 5 out of 5 by BeeGene A fantastic gem in Taipei
I had a wonderful time staying in W Taipei. It provided a special oasis for me during a very intense business trip. The hotel staff is amazing, W has fantastic level of comfort, is very sleek and stylish, cool atmosphere.
March 15, 2014
Rated 5 out of 5 by SS333 Great stay!
Very nice and clean with great amenities
March 14, 2014
Rated 2 out of 5 by sutton73 too expensive
this is Taipei not new york or london. $aud560 for an ok room with no breakfast or internet is absolutely ridiculous.
March 13, 2014
Rated 5 out of 5 by kcw007 Great Hotel
Awesome staffs and attention to detail.
March 10, 2014