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Rated 4.5 out of 5 by 337 reviewers.
Rated 3 out of 5 by Great place but nearby construction noisy W hotel has a great location and very friendly and energetic staff. Great if you are going for a party scene given the vibrant bar and night life close by. Rooms are clean and modern in a slick style for the more modern type. Been there many times but would not recommend the hotel at this time given constant construction around the area. If you are a light sleeper who partied the night before terrible place to wake up to 8AM jack hammers and they work on weekends as well. So impossible to sleep in post a long night out. January 6, 2014
Rated 5 out of 5 by Excellent location, the best design hotel in Taiwan The location of hotel is nice. Very close to Taipei101. The staff is very friendly . The room was spacious & exquisitely designed, so was the lift lobby etc. Very tastefully done interiors. A "well-coming" entrance was exceptionally inviting(very unlike the imposing guards & gaudy gates at many similar properties) The room-service (whatever/whenever)was also prompt. Keep up the good work but also improve more positive service (help me with my luggage somethin' like that). February 17, 2014
Rated 5 out of 5 by One of the best hotels I recently stayed,! This was A one experience. Staff excelled in continuously exceeding expectations!!! They set the bar for the industry very high! Great job! April 2, 2014
Rated 5 out of 5 by Great experiences Arriving at night, we felt like checking in a fancy disco party, but in contrast, stepping in the room, we already felt relaxed with the cool decoration and view. Breakfast by the pool or at the bar area were also nice experiences. It touched our senses in many ways. Really liked it! March 25, 2014
Rated 5 out of 5 by Excellent facilities and professional staff We were at W Taipei from Nov 13-18 and both my husband and I wee impressed by the quality of the premises and the professionalism of the staff. It started with great service when Zilos greeted us at check in, we received awesome welcome treat and we're really wowed by the luxury and quality of the upgrade to a Marvellous suite via Platinum benefits We also enjoyed our complimentary breakfast every morning at the Kitchen. Special thanks to Joyce from security who helped me with finding my plush toy within 10 mins and the GM for remembering my birthday. Lastly excellent housekeeping n attentiveness and thank you for calling the SPG desk right away n delivered my cell phone before I left for the airport heading to Australia. I look forward to coming back to your premises December 29, 2013
Rated 3 out of 5 by modern hotel but lacks personal touch This is a modern hotel in a convenient location. However it lacks the personal touch and warmth. I stayed for 5 days 4 nights in March, Generally, the service is ok, but it is simply superficial. Spectacular room was not spectacular but average. Bathcoom has no proper doors when bathing you get the cold draft all the time. Bed is so soft that one sinks in it. The only thing we enjoyed was the toilet bowl - serious!. All in all, if you want to be seen in a hip hotel go for it . but if you expect warmth and personal touch, forget it!. March 17, 2012
Rated 5 out of 5 by offering more than what you expect The hotel is offering more than what you expect and for that matter even imagined, right from sumptuous breakfast, heated outdoor pool, wet area with temp controlled steam and sauna areas, an array of room facilities, and being an spg member, free wifi was like cherry on the cake....kudos.......keep up the good work........... March 20, 2014
Rated 5 out of 5 by excellent service all around Staff was friendly and very helpful. It was my first visit to Taiwan and they made me feel right at home. April 1, 2014
Rated 5 out of 5 by My stay Thank you. I really enjoyed my stay at W. I really liked the comfort of the bed. I had a good sleep. The staff was very helpful. March 31, 2014
Rated 4 out of 5 by Excellent service, some unexpected problems Hi, thank you for asking me my feedback. My stays at the W Taipei was great. The service was excellent, I must say that in whole Taiwan the level of service in all business is surprisingly excellent in general. The room at W was large, clean, well organized and decorated. Can be improved : how to turn off the lights, each night need to try several buttons before to understand how to turn off some lihts only. I had a GREAT exeperience with ROY at concierge, he gave me very complete and detalled information about art galleries, bravo Roy. one bas experience : I wanted to make pilates and you dont have, so I choose yoga but that was only on weekdays and I wanted on week end, and so I booked Tai Chi with concierge for a saturday, but when I arrive at the gym it was on sunday. So no sports for the week end. I found the food excellent, I went several to breakfast, buffet dinner , group meals or A La Carte meals at Kitchen and at the bar. if all is delicious, well prepared, very nice service, I was however disapointed by the CARTE menu, too small, and sometime you dońt want to eat at the buffet. You trained your chef at The kitchen to be very friendly on the morning, I appreciate that A LOT. I will recommend the hotel to people who like loud music, not to people who like calm and zen. I feel the level of music great and energetic, but sometimes a little bit "supermarket" style, and a mix, one music in the lobby, then another in the elevator, then another when arriving at the bedroom floor, that makes too much, may be one every where, or one energetic in Lobby and more chill out in elevator and rooms floor. Had problems sometime to speak English with the staff. Very nice, very helping, but level of english can be a little poor. Train them more. Thanks again, great experience, I hope my feedback helps Bertrand Bonnet Besse April 10, 2014
Rated 5 out of 5 by Comfortable stay Situated in a convenient spot.Nice friendly staff. Feels at home during my short stay. March 31, 2014
Rated 5 out of 5 by What an Experiance We decided to stay at the Taipei W, to celebrate our daughters Birthday and what a fabulous choice, Balloons and a birthday cake waiting in the Room, Cary the general manager and a few of his staff coming to the room to sing happy birthday to her, Free Mock tails for my daughter and her best Friend at Yen, not to mention happy smiling faces and great conversation , no matter where we went in the Hotel. A truly outstanding experience, the only problem is i now hate my bed at home after sleeping on a W heavenly bed........ November 27, 2012
Rated 5 out of 5 by Love W Taiepi My experience here was PERFECT!!!!!! April 1, 2014
Rated 4 out of 5 by Feels like home My family and I had a 4-night stay at W Taipei to celebrate the new year. This was our 2nd stay with W and the superb experience has once again, won our hearts. The staff are pretty much versatile when it comes to conversing, be it in English or Mandarin. Ease of communication for guests. Dining and chilling out at Yen Bar was a complete pleasant experience. Would especially like to thank Jill and applaud her professionalism for being attentive and one who could remember and acknowledge guests. January 6, 2014
Rated 5 out of 5 by W Hotel Taipei, Taiwan Excellent service on restaurant & Woobar March 28, 2014
Rated 4 out of 5 by Great Hotel This is my fourth time to stayed here. All the experience were very good except check-in. Like last thursday I booked the packages but when I checked-in in the reception, no one informed me what elses benefits or couples could enjoy or give me. I have to ask the reception again and wait their long feedback. It's not the first experience, it,s my second time to suffer this situation. So good facilities alwasys require clever staffs. February 12, 2014
Rated 5 out of 5 by An excellent hotel no one should miss I used to stay at another five-star hotel in Taipei for my weekend visits until two years ago a friend of mine recommended to get it a try at W Taipei. From then on, I have become obsessed in staying at W Taipei whenever I return from China for a short stay. Not only just their rooms are comfortable and clean, while all facilities as well as amenities have met my expectation, their staff service and politeness are the best by far compared with those of other hotels I have stayed. My recent stay -- on 15 February 2014 -- at its Cool Corner room was yet another great experience, comparable to its Marvelous and Fantastic types of rooms. Though W charge is a bit more expensive than others' I still prefer to stay there, given the high level of satisfaction I can get and the super excellent staff service. Like what my friend had told me, at least everyone should give it a try for a stay at W Taipei. February 26, 2014
Rated 5 out of 5 by Excellent I stayed in W Taipei for several times, this time I feel the service was improved. It becomes more considerate and comfortable. March 23, 2014
Rated 2 out of 5 by Has theme, but lack of details Stayed in Marvellous suite. Staff is polite and friendly. Big space, However, hardware wise failed. Accessories lack of details to produce comforting experience. Sharp door and towel handles cause pain, edgy desk whose corners already broken, long and uncomfortable sofas, small hand washing basin, and splashing everywhere water faucets. All these show that design of this hotel misses the core very badly. Why I chose this hotel was mainly the location, hotel supposed to be good, and in shopping area. January 10, 2013
Rated 4 out of 5 by great hotel W is great, food is very good, staff very kind, bar great too, and everything was perfect. i absolutely recommend to anyone to enjoy the experience. March 21, 2014
Rated 5 out of 5 by Home away from home I travel frequently and have stayed at W hotels worldwide. W Taipei is simply the best W Hotel that I have experienced. The location is great, the staff is amazing, and the amenities are superb. If you are into fitness, the gym is state-of-the-art. The locker room has amenities similar to high-end country clubs. All the great restaurants from high-end to local cuisines are within walking distance. I've stayed at W Taipei over 60 nights this year and it make me feel at home everytime I stay there. November 21, 2012
Rated 4 out of 5 by I left something in the room. The room is spacious, at least more spacious than the other W hotels in New York and HK. The staff is smart and kind. I've left a pack of mullet roe in the refrigerator. I've called the front desk and inform them about my careless mistake. They promised me to keep it properly in the freezer and wait for me to collect it next month. This is a very kind and nice gesture. I hope I can really get it back next month. February 10, 2014
Rated 5 out of 5 by A fantastic gem in Taipei I had a wonderful time staying in W Taipei. It provided a special oasis for me during a very intense business trip. The hotel staff is amazing, W has fantastic level of comfort, is very sleek and stylish, cool atmosphere. March 15, 2014
Rated 4 out of 5 by Very nice but food needs improvment The hotel, service, rooms and gym are all very nice. The main concern when visiting Taipei is finding food that works for western taste buds. My hope was that W would have this sorted but it didn't meet my expectations. March 9, 2014
Rated 4 out of 5 by attentive staff, located convientally nice hotel, room is kinda of small but all the w's are like that. located in the center of taipei which is very convenient. had to change rooms and i left a couple things as trash but they still brought it over to our new room to make sure we didnt need it. they honored the 4 pm check out which was nice. their room service price is actually reasonable and worth it compare to other SPG hotels in greater china. January 25, 2014
Rated 5 out of 5 by Great location for Business in Taipei and.... a great hotel for any reason in Taipei too. Staff is exceptional, fitness and pool facilities are top notch and the restaurants are excellent. I had various transportation needs from the airport and then to meetings and they were accomplished in a seamless manner. Staff is all very well trained and friendly. I have now stayed at the W Taipei twice and both times the rooms are very well laid out and comfortable. All in all, one of my favorite W hotels in all of APAC! September 14, 2013
Rated 5 out of 5 by Wonderful stay Every time I stay at the W Taipei I am treated like a VIP. The staff are always friendly and the rooms are very comfortable and always clean. The staff at the Kitchen table are excellent. In particular, Justine (one of the hostesses) always greeted me by my first name and made me feel like a welcome guest when I arrived for breakfast. It is employees like her (and the entire staff) that will keep me coming back to this hotel when I am traveling in Taipei for business. June 10, 2013
Rated 2 out of 5 by too expensive this is Taipei not new york or london. $aud560 for an ok room with no breakfast or internet is absolutely ridiculous. March 13, 2014
Rated 4 out of 5 by Good in facilities, average at service This is my first stay in W Hotel, I feel this is still a good stay.. Facilities & in room: all the things go good but just some minor things in washroom, the cleaning should more focus on detail (e.g. some face washing cream on the wooden container). I don't know may be I cannot truly understand what W service standard is. I cannot feel I got a warm welcome, from the first step to the hotel. I would focus on service more than facilities in a stay. In a certified service auditor point of view to rate this hotel. I really do think the service need to be improved. I can see the service different between walking in the hotel and drop off taxi from hotel, Chinese(I am) and Foreigner when check out, that makes me feel disappointed. Although all good, I may not come next time as this may not a right style type I am looking for April 16, 2013
Rated 5 out of 5 by Excellent hotel Excellent hotel with lovely staff!! March 16, 2014
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