Rated 5 out of 5 by suman514 Another solid stay!
This was my second time staying at the hotel, and it was another solid stay. The hotel is well situated in the business district, and well-positioned for a 2 hour walk to see some stunning architecture in the loop! It's also close to the metro and the L train.
My room was big, and had a comfortable desk to work on. Bed was super comfortable and there was a walk-in closet (awesome!). Internet connection was really good. All-in-all the room was perfect.
I'd like to give a special thank you to Erwyn who checked me in. He also found me a "normal" hairdryer so that I could do my hair properly. Thank you!
December 13, 2013
Rated 4 out of 5 by Collin32 Great location but noisy elevators
This hotel is great. The staff couldn't be more friendly or helpful. Room service was superb. There are only 2 reasons why I can't give this hotel a full 5 stars. The first is that the exercise facility is small and 2 of the 3 treadmills were broken. I went to workout in the morning and the small room was so busy I just left, and had to come back later in the evening. The second reason is I was on the 9th floor near the elevator bank and the elevators were so noisy that they would wake me up every morning when everyone started leaving for the morning around 6:30. I would also stay up later due to the noisy elevators.
February 8, 2013
Rated 5 out of 5 by Matt220 Great hotel in the heart of Chicago
I've stayed at the W City Center for all of my recent business trips to Chicago (3-4x in 2014). It's a great hotel, great facility, responsive staff, comfy rooms (even the tiny Cozy Rooms, which are a really good value when you think about it).
January 4, 2015
Rated 3 out of 5 by Lola Corner Rooms
Make sure you ask if you're getting a corner room. The bathroom door slams the entry door and does not open all the way. If I was any bigger, I might not fit through it. Also, the bathroom is the tiniest bathroom I have had in a hotel. So small that the glass shower door has to open into the shower. When you get in, it dumps water onto the floor. Not good for the socks.
It's adequate but nothing to write home about. Oh yeah and no drawers in the room. I literally lived out of my suitcase.
November 3, 2011
Rated 3 out of 5 by 4noble Expect More
We arrived early before the 3 pm check in and was "guaranteed" our room would be ready by 3. It was not ready until 4:40. After checking on our room 3 times a manger finally saw that I was not happy and gave me a $50 credit to the restaurant. We decided to try to go to breakfast the last day before checking out to use the credit, but was again disappointment. We were asked if we had a reservation for breakfast, which we did not know we needed because no one mentioned that. With over an hour wait and although there were multiple empty tables we opted to walk to a fast food restaurant down the street.
August 4, 2014
Rated 2 out of 5 by melanie191 Disappointed.
The W Hotel in Chicago is disappointing. The elevated train outside makes it hard to sleep. The bathrooms are tiny, and the staff has covered the vanity in hotel items, so there is no room for a guest's own toiletries. You have to call and request a coffee maker. The HVAC system for the large conference room is dismal, so the meeting room is either below 60 degrees or it is stuffy and warm - there's no comfort level at all. At the price I paid for the room, and at the price the conference organizer paid, I expected everything to be perfect. This place needs a lot of work to rate the prices they charge.
October 5, 2012
Rated 3 out of 5 by Wilson45 Pleasant staff, pleasant visit
The very dramatic foyer of the hotel set the tone of the hotel decor. The staff were eager to please, courteous and willing to accommodate our requests and addressed the minor queries which we had on arrival and departure..
Our room was spacious and had all the facilities we expected from a 4 star hotel. We loved the original and relaxing decor of our room which along with the double glazing shielded us somewhat from the road works below. The beds were spacious and very comfortable and the under bed lighting was a cool touch. The only gripe was the noisy toilet which sounded like a rocket when you flushed it - minor detail. I'd happily stay there again and would recommend it to others
May 15, 2012
Rated 2 out of 5 by bma1214 Disappointing Stay
We had booked a one-night stay at W City Center for an in-town wedding in July. We arrived at 2:30pm and were told that we'd have to wait until 3pm since that is the official check-in time. However, even at 4pm, they kept informing us that they didnt have any rooms available (this is despite receiving 4 confirmation emails from the hotel the week before). Finally, after speaking to them for the third time and emphasizing that we had a reception to attend, we got a room at 4:15pm (and barely made it to the 5pm reception across town). The next day when I reviewed the bill, I noticed that they had overcharged us by $500. I had to spend 10mins trying to sort this out. My husband and I have stayed at the W City Center several times before (and at other Starwood properties in the US and overseas) and this has by far been the most disappointing stay to-date!
August 5, 2012
Rated 3 out of 5 by RATL Great staff!!!
I am not a big fan of this hotel unless I get put in a Spectacular room or above because the bathrooms are so tiny, among other issues I've had at this hotel with rooms.
However, the staff at this hotel truly make a difference! Tyler Smith is the most pleasant front desk person you will meet. He almost instantly remembered me and on my next visit anticipated my needs. He always gave me extra bottled water, remembered my name and did it all with a smile! Tyler is an asset to SPG. It is rare to find such pleasant hospitality employees that can recognize and anticipate a guests needs. Good job, Tyler!
October 21, 2013
Rated 4 out of 5 by RobRob Mostly great - Restaurant SLOW
Loved the hotel, especially the Alice In Wonderland feel in the living room. Desk staff was great but Acura Experience lady was a bit rude. Also, one car with such limited hours not worth having. Turned out to be a non-Experience. Waited more than 10 minutes to see a hostess or anyone in the restaurant for dinner. Finally went and found someone who went to find someone. Dinner was good and service was good after a bumpy start. Also don't understand how a cup of tea is $5. Too many great dinner options in the city for you to have a sub-par restaurant experience. Breakfast was great, but also understaffed. Even front desk - never more than two agents, always a line. Need more staff, it seems.
June 12, 2013
Rated 3 out of 5 by jad2 Could have been better...
I was there for a few days for ASCO. An area next to my room was under some type of construction. The first morning, I left very early for meetings. The second morning, I was woken by a lot of noise of the construction starting at 7am. Then, right at 9am, hammering and banging began. I needed to work from the room and it was difficult. During the day, paint fumes started. The next day, the work started early again but I was leaving to return home. The room cost was too high to put up with this. I did not mention it until I checked out and suggested that they not give out the room. The person said that they were booked and needed to use it. They then need to limit the construction, I would think.
June 6, 2013
Rated 2 out of 5 by NoThankYou14 Disappointed
We stayed at the W Hotel last summer, and tho the bathroom area was a bit cramped, its price and location were good. This time, we couldn't open the closet to dress without pinning the other in the bathroom. No coffee pot in room: problematic; no coffee service ready in the lobby: frustrating. Not well maintained. Our keys, and several other patrons' keys, often didn't work in the elevator. No matter how many times the front desk "fixed" our keys. VERY frustrating. Then I belated saw the $63/day to park, a considerable hike over last year's high rate. We aren't staying there again.
July 14, 2014
Rated 4 out of 5 by Coleo Decent stay
It's a nice hotel, not outstanding by W standards elsewhere, but the staff was very helpful and friendly on all things. I was upgraded to a larger room on check in which was really nice as well. The lobby area is stunning with beautiful domed ceiling and historic features. The bar area was minimal but good enough to have a drink and bite to eat. The building is a little older, so the sound of the radiant heating did keep me up at times and the L train is quite close as well. it's not a place for a relaxing stay as the area can be quite busy with cabs whistles and cars whizzing by.
March 17, 2014
Rated 3 out of 5 by sapguy Nice location, but tiny room & no SPG recognition
Arrived to hotel at closer to midnight due to a late arriving flight from SFO. Check-in agent was grumpy, no SPG Platinum recognition at all, was given possibly the smallest room in the hotel (nice for my Platinum status), and did not even coded my breakfast amenity correctly.
However, the staff at the bar was super nice (served me a late night soup), and in the morning, the staff at the front desk made up for the evening staff with their friendly and positive attitude (she recoded my breakfast amenity correctly). Great location, but sometime the staff will spoil things.
December 9, 2012
Rated 4 out of 5 by JackNYCSea Physical plant needs help but....
The hotel feels a bit shopworn-- paint and new carpet would help a lot! Having said this- your management deserves an A - you have a super group of people working here with a great attitude. I had a few encounters from check in to losing my key to an early check out to beat the snow out of town.... Each time I was very impressed with a different person owning the interaction- and exceeding expectations. I had 22 of my employees at the hotel for the IHA show- and you presented a great example of confident competent associates executing strategy! Thank you & see you again!
March 5, 2013
Rated 5 out of 5 by GONT12 Convenient
I stayed here November '14. Very convenient location - in the LOOP. I walked everywhere - no need to have a rental and pay for parking (as long as the Loop is your destination).
The room was cosy (but I have stayed in worse places); renovated, clean. Towels were very plush! Homedics Spasound thingy was very helpful to fall asleep and deminish the whisling (hotel bellmen or taxis? - not sure) and train track noise outside.
No coffeemaker or microwave - many Starbucks stores around. They say they can bring coffeemaker upon request, and also have plain coffee downstair in the morning - I just bought Starbucks.
I did not use any hotel's facilities or restaurants - plenty of good and cheap local foods around. You can also make a trip to Walgreens and 7Eleven if you wish - very close.
Overall value was great.
November 18, 2014
Rated 5 out of 5 by Robert350 My Chicago Home
I like this W property- a lot. My loyalty is recognized here and I am treated very special by the friendly staff. The concierge sent me a very nice email the morning of my visit stating that he had pre-checked me into an upgraded room. This was a very nice touch. The room was spacious and was away from most of the noise of the L (which quite frankly I don't mind anyway...) I had an awesome dinner in their restaurant: IPO. It was delicious. Don't be put off by the non-traditional food combinations. I had the beef tenderloin and the sauce was incredible. Thank you!
March 28, 2012
Rated 5 out of 5 by Transformer First Stay at W Chicago City Center
Staff was amazing. From the doormen, to the front desk, to the room service team! All went above and beyond the call of duty.
June 26, 2012
Rated 4 out of 5 Great Hotel!
I've been staying at this W since 2005; it's the only place I stay, given my choice, when visiting Chicago. The staff is great, the location's fantastic and the prices are reasonable for the area. I also enjoy the Living Room & bar, as well as the room service menu.
My only issue is that the hotel's infrastructure seems to be older. During my last stay, I kept waking up to the TV next door and what sounded like water rushing through pipes that were groaning under pressure.
Other than that, I've had nothing but good experiences here. Keep up the good work.
October 11, 2012
Rated 5 out of 5 by Kevin65 W the staff does whatever it takes to make your stay comfortable and enjoyable
Management gets five stars for staffing this hotel with great people.
July 8, 2013
Rated 1 out of 5 by BBC1 Would never stay at the W Chicago City Center
Room was small, facilities overall not up to Starwood standards...
September 20, 2012
Rated 5 out of 5 by Sm1096 Awesome guest relations!
From check in to check out this property gave 100%!
July 26, 2012
Rated 3 out of 5 by Dkp1 Weekend getaway
I went to Chicago for my friend's dad's retirement party (not held at W). I'd had a stay there in Dec 2012 that was subpar. This stay was better but I think I've captured my sentiments in the star ratings better this time.
I did get an upgraded room but suspect the word fantastic suite is an overstatement. More like nice suite. The tub seemed old/worn out and I was not tempted to take a bath. When I entered the room the usual W room music was not playing in the TV - this is usually a warm welcome telling you you've walked into a room at a W and evoking fond memories of past trips.
Room service was good.
Eden the concierge is among the best I've encountered - the star of the place.
Front desk staff were much friendlier on this visit.
February 19, 2013
Rated 5 out of 5 by DCTravelHound A true stand out in the Windy City
I've stayed at this hotel off and on for the past 8 years. And I think it is better now then it has ever been. Service provided by the employees is top notch - from handling requests prior to my arrival through the entire stay. The renovations have really added to this property. It's a great location in the Loop. Although it may have lost some of its original edginess over the years, it still is a great place to lay your head while in Chicago.
Yes, some rooms may be small, but there are also some huge rooms as well. The old phrase you get what you pay for is true - if you want a bigger room either reserve a larger room or be a SPG elite - this hotel always takes care of SPG elite.
You can't go wrong staying here - get to it people - stat!
December 5, 2012
Rated 4 out of 5 by jups Spectacular Bathroom Spectacularly Small
It was like being trapped in an airplane bathroom for the long weekend. The sink in particular was WAY too small of a bowl, which leads to significant splashing, etc. Really not up to par with expectations. Also, the "disco" lights and music in the main lobby is a little too much at 4:00 p.m. on a Thursday; I would prefer that you save that for later in the evening, please. All that being said, though, the price and location were what drew to choose the W, and all that delivered.
October 27, 2014
Rated 3 out of 5 by Davids Does not live up to W standards
The staff was great as was the restaurant. However, don't stay here if you don't want to hear the El trains all night. I've been here twice in the last few months and even the 2nd time when I asked for a room without the noise of the train, the staff couldn't get me into a quiet room (and I have Platinum status).
Also, do not take room 301. The staff made it sound like it was an extra special room but it wasn't. It overlooked the front entrance so there was a lot of noise, the a/c did not work and the shower is too small to turn around in.
March 17, 2012
Rated 2 out of 5 by Baldino Could be a lot better
Staff excellent, particualrly house keeping and front desk. Concierge service was average. Rooms are typically small but as matter of amusement the bathroom so small you can't close lid on the toilet. I also, usually like hot water in the morning but there was none. TV basically did not work which as a stock holder is peevish as no money is mmade from remtals. The room in general felt dirty and well used, the sort of palce you are afraid to let your feet touch the floor. The food is average and not consistent with the W image. In general the people are the best thing about the hotel but is clear management and Starwood are not providing any measure of investment to keep up with base line quality of service typically associated with the W brand.
December 10, 2012
Rated 2 out of 5 Horrific attitude from service
Long day, no room service menu in my room. Went down 20 floors and hostess hands a lunch menu but boss said hes not serving it now. Got another menu. She knew next to nothing about the menu, got her boss gave him my order but he said union rules say he cant take my order.Ii had to go back to my room & call it in. I then was told my order couldnt be served in my room, union rule,, but he'd call me to come down to carry it to my room myself. Really? Im back in my room at 9 pm with no menu, starving, and away from home on my birthday no less.
August 14, 2012
Rated 3 out of 5 by Lindacg The hotel does not meet what I have come to expect from Starwood
I was excited to experience this property, however, I was disappointed with my stay. Check-in was smooth and very pleasant as was the valet's extra effort to assist. I was "upgraded" to a larger room (I have no comparison so I cannot speak that the room was larger than others). The room was spacious, but not what I expected. The room/lighting is dark and there are no drawers for clothing - very odd.
Maybe it is just me, but I did expect more from a downtown Chicago Hotel in the Starwood portfolio - I am sorry I used so many points!
July 17, 2014
Rated 5 out of 5 by Skhaneja Amazing staff!
I travel a lot for business and opt for Ws because the minute you walk through the door you can see the consistency with the brand. This property, however, has everything a W is supposed to have...and much more!
The staff are simply amazing. From Eden & Vanessa at the concierge, to Molly & Miguel in F&B (or b&f rather) they are incredibly attentive, friendly and truly hospitable. Every little request was accommodated with a genuine and cheerful gesture. My only point for improvement would be for them to make a little more of an effort to remember guest names and use them. It's a great little touch to make us who are traveling all the time feel more welcomed.
All in all a great property to stay at, especially if you're already familiar with the brand.
January 14, 2012