Rated 5 out of 5 by Monique60 Excellent Stay
This hotel is in a great location in San Francisco. Walking distance to an amazing mall and wonderful city view. The staff was very attentive and I loved the ambiance of my room. I didn't spend time in the bar or restaurant but those that did seemed to be having a great time. The high window seat in my room was one of its best features. I was able to comfortably sit in the window, complete my paperwork, and admire the great view. I will definitely stay here again.
Rated 5 out of 5 by WorldTraveler73 Excellent Rooms and Staff
Very nice rooms, especially the corner rooms with a cozy corner area for having drinks, chatting or playing a board game. Staff were very friendly and helpful with everything. The South of Market location close to Union Square, MOMA and nightlife is also very convenient.
Rated 5 out of 5 by Rodger Gordon/Mark: High Standard In Customer Service
During breakfast on the day of departure I got the pleasure to talk with Mark. He was busy setting up for a lunch party, but took a solid 10 minutes out of his day to talk baseball. He was extremely nice and genuine. He remembered me at check out and was very friendly then as well.
I checked out around 4pm, which was during tea time. The hotel offers the coolest tea bags I have ever seen. I took a seat to enjoy my tea, and not too long after a hotel guest started complaining to Gordon about every little thing possible. Ridiculous complaints. (ex. If you think the minibar is too expensive: 1. Stop by a store that's a lot less convenient. 2. Don't buy anything. If across the board hotel guests feel the prices are too high, the monthly sales report will drive the prices down) Naturally I had to fight to keep my mouth shut as this individual verbally tore down the W. I was impressed with Gordon's reaction. He handled the situation far better than I would have. He took notes on what was said, remained very professional, and the upset guest walked away with a smile.
I left a previous review for how awesome the location and property is.
Rated 5 out of 5 by MikeL61185 Best W There Is
The W San Francisco is the best W there is. Great staff, fun decor, great location. Whenever I travel to SF, I stay in this hotel and always leave happy.
Rated 5 out of 5 by AmyMichelle Impeccable Service
This hotel was fantastic, I have stayed at other W properties before, but this was my first experience in San Francisco. From the front desk to the bar staff to the wait staff, the service was top notch and I will be staying here every time I need to come to the city. Also a very convenient location for both business and leisure.
Rated 5 out of 5 by vanariesboy Comfortable rooms, attentive staff made a wonderful vacation
We stayed five nights at the W San Francisco while on vacation in late July 2013. This hotel is conveniently located in SOMA, about two blocks south of Market Street. Access from the airport is easy by BART to the Montgomery Street station.
The W has a reputation for a busy lobby with loud music playing. This is well-deserved: the lobby was hopping most of the time we were there. It wasn’t disruptive to our stay, though: none of the music carried up to our floor (the 20th) and, in fact, the room was very quiet and we never heard sound from the hallway or the adjacent rooms.
Despite being an SPG Platinum member, the hotel offered only a one-level upgrade, from a “Wonderful” to a “Spectacular” room – this was still the most basic room at this hotel, but on a higher floor. The room was very cutely decorated, with little knick-nacks all over the place, including a light-up, colour-changing Buddha. In addition to a fully stocked minibar, there was a bottle of wine and several bottles of hard alcohol placed around the desk area. On a more practical note, there was a nifty device on the desk capable of charging numerous brands of cell phones, as well as five other plugs at desk level for computers or other devices. The ‘little things’ were done nicely, like a light in the closet that turns on automatically when you open the door. There was also a cozy window seat with a nice view of the Bay Bridge.
The bathroom was bright and clean. The “Bliss” bath amenities, especially the lemon-scented soap, face wash, and body butter cream, were delightful as always.
The best feature of the room, however, was the bed. We had a king-size pillow-top bed with just the right combination of support and softness. We slept soundly every night of our stay.
The room did not come equipped with a coffee maker, but the hotel will provide a Keurig machine at no charge upon request. However, the coffee and condiments are not refreshed daily by housekeeping; you need to call and ask. The Whatever/Whenever service is always attentive, though.
Unique among Starwood hotels, the W chain has an iPhone app that, among other things, allows guests to make requests, order room service, etc., without having to pick up the phone. Unfortunately at the W San Francisco the app didn’t work properly, and produced a ‘server error’ at the very final stage of ordering. No worries, though: the “Whatever/Whenever” service always picked up the phone immediately, addressed me by name, and were happy to meet any request. Overall, we found the level of service by hotel staff to be among the best we’d ever received in a hotel.
The fitness centre is located in a nice, bright area on the fourth floor. There is a shallow swimming pool and a hot tub, both located under a large skylight. The pool area is open until midnight, which is a major plus because it allows evening time in the hot tub after families and small children have gone to bed.
The fitness centre itself has a good number of up-to-date cardio machines, but is really lacking in the strength department. There is really no available floor space for stretching, and has only one rack of free weights and one multi-purpose weight/pulley machine. The biggest problem, however, surrounds the cardio equipment: the ceiling is too low, and as a 6’3” person I hit my head several times while using the elliptical and treadmill. This safety concern must be remedied as soon as possible.
We ate breakfast each morning in the hotel restaurant, Trace. There is no buffet but the menu offers a reasonable selection. The items were tasty with generous portion sizes. At this hotel, the SPG Platinum breakfast benefit is a $15 credit per person, which will cover about half the items on the menu. It does *not* cover the absurdly high $5.50 cost of coffee, however. In fact, the very same coffee is available for free each morning a few paces away in the bar.
A unique feature of W Hotels is the “Acura Experience” car service. Despite the text in the hotel’s guest directory, the service is in fact only available afternoons. We used it to go to an out-of-the-way museum, and both the car and driver were very pleasant; the driver even suggested other destinations in the same area. There is an on-board video touting the Acura’s features, but the sales pitch was low-key and a small price to pay for this complimentary service.
Overall, we were very impressed with our stay at the W San Francisco. Without exception, the staff were attentive and friendly. Even our basic room was quiet, comfortable, and restful. We will definitely stay here again.
Tip: take the time to explore your room. The nooks and crannies are packed with small delights.
Rated 5 out of 5 by Bj75 W customer service has no equal!
Exemplary customer service as is typical of the "W" brand! Everyone from the valet staff, Anna-Lynne at check-in (she wished me a happy belated birthday!), the bartenders and Ganu. Ganu helped us with our luggage upon our arrival, an excellent breakfast recommendation, and even took the time to help us plan our timeline for our return trip to the airport!
All this wonderfullness and the bathroom is stocked with the absolute cheapest toilet paper on the planet. For $400+ a night I think a little better quality TP is justified.
Rated 5 out of 5 by Sashimimimi Fantastic!!
My stay at the W couldn't have been better! Caesar at the front desk is an amazing asset to the Starwood hotel and the W. He was warm and helpful each time he assisted us. The concierge were all wonderful as well, from making change to proving clear directions to places and for many other things. Fresh fruit, newspapers, hot chocolate, and my favorite, the Friday afternoon Moscow Mule shots available in the Main Lobby were great surprises that I enjoyed!
The room was nice with big windows opening onto the city. The beds were very comfy. The room was outfitted with a variety of beverages, the regular, and then splits of patron, makers mark and vodkas!
All in all the stay was relaxing, fun and easy!! I highly recommend a stay at the SF W hotel.