Rated 4 out of 5 by Anonymous79 Excellent Service, Clean, Okay Location
I was really impressed by the service - the staff was very friendly and helpful. The hotel was very clean from the public areas to the rooms. It felt very new. The location is the only downside - there's not much in the immediate blocks surrounding the hotel particularly on the weekends since it is downtown. I would totally recommend staying here.
July 17, 2013
Rated 4 out of 5 by Traveller Wonderful Room is great
The design of the room and furniture in the room is wonderful, clean, comfortable and well maintained. The atmosphere in the lobby and facility is great. Concierge service is great and very welcoming to us. The only thing we would call out is the overall SPG recognition can be improved and do not feel as welcome every time when we return to hotel.
February 17, 2013
Rated 2 out of 5 by Robbybob New Year's Eve stay
My daughter stayed at this hotel on New Year's Eve night. There were 3 problems with their stay.
1. The door to the room kept rattling about every 5 minutes. It was so loud and annoying that she had to stuff a towel underneath the door to make it stop rattling.
2. The hot water in the shower trickled out of the spout. I believe that the pipes need replacing. The water pressure was fine with the cold water, but the hot water pressure was very poor. It took 25 minutes to fill the tub for a bath.
3. My daughter was brought a complimentary dessert upon arrival, the person that delivered it forgot to bring a fork. She said she would be right back with a fork, but never returned.
My daughter didn't call anyone to fix any of these issues because they were there for only one night, and figured it would take longer to get someone over to the room versus just trying to live with the situation. She was very dissappointed in the quality of the hotel.
January 7, 2013
Rated 4 out of 5 by JJcv good, but.....
room was fairly priced, but felt like I was on an airline, every amenity an extra charge, at excessive rates... carpet in hallway stained throughout, really undermined otherwise elegant presence.... food and liquor waaaaay overpriced. Felt like a bait and switch. Reasonable room rate but we will get it back everywhere else
January 12, 2014
Rated 2 out of 5 by TRG10067 NOT up to W Standard
I would like to follow up regarding my recent stay this past weekend at the W San Diego.
My family and I are gold level SPG members and I have never been more disappointed with a hotel's customer service and false advertisement.
Let me start by saying that our first night was pleasant. My boyfriend and I checked in around 4/4:30 on Friday, grabbed a bite and drink at the Rooftop Happy Hour and then headed to Petco Park for the game. On our way to Rooftop we noticed the minuscule pool...correct me if I'm wrong but it didn't look possible to be "the hottest pool in San Diego" as your website describes. We decided to check it out Saturday and give it another chance.
Saturday morning, we had some friends join us from LA (boyfriend and I are from Orange County) and we were SO excited to spend Saturday by the "hottest pool in San Diego" with a drink in our hand and relaxing. We were a bit surprised to see the pool very mellow and also the bar closed for a private lunch. We went down to the concierge desk and Kevin assisted us. He informed us that "no, the event was in fact not private and we were welcome to go up there" well we checked one more time and not only was there a sign indicating that it was a "Private Lunch" there were additional tables with cloths and small center pieces set...clearly not regular seating...on top of that everyone there was wearing a name tag. Clearly, this was a private event. Frustrated, we asked if Kevin's manager would be willing to comp our entry into the Hard Rock pool since that was the reason for our stay. He tried to find his manager and it was taking quite some time so he gave us complimentary drink tickets for the bar while we waited for his manager. While having our drink at the lobby bar (we were there for 45 minutes) Kevin, nor any manger came over to talk to us. I thought it was extremely rude to have not followed up with us. Even if they were unable to grant our requested comp'd tickets, the manager should have come by to personally apologize for the inconvenience. The irony is that the drinks at the bar were more expensive then entry to the Hard Rock. After our drink, we went to the check in desk to again express our frustration...they assured us they would sent something up to both our rooms (1608 and 1222). We later found out that they did try to deliver something to 1222 but they had left their "Do Not Disturb" sign up. Our room, 1608 did not have that sign up and nothing was delivered.
The next day, I called down to the concierge desk and it was Kevin again who answered. I asked if there was a gift shop as I needed some feminine products. He informed me they had some at the desk and he would send them right up. An hour and a half later...still nothing. I had to ask one of the house keepers for one and she politely had one for me less than 5 minutes later.
All in all, the hotel is beautiful, very trendy and cool (and your sweet potato pancakes are in incredible) but the customer service I experienced was simply not up to par from other W's that's I've stayed at. We were thoroughly disappointed with the customer service and the misleading description of your hotel's pool. "Our downtown San Diego hotel pool is the hottest place to mix and mingle or simply soak up the San Diego sun. Discover the Veranda, an indoor/outdoor space that will provide you that well-deserved respite from the sun at WET (outdoor heated pool)." I was truly disappointed that these items were handled the way we were. I really expected more, it's as simple as just following through to what you say you're going to do.
As the GM I'd hope these issues would be addressed with the appropriate parties. After reading Yelp reviews last night, this seems to be a common issue regarding customer service.
Thank you very much for your time.
June 23, 2014
Rated 5 out of 5 by emickey3 W Delivers Again
Never had a bad stay here. Staff excellent, site great
May 19, 2014
Rated 5 out of 5 by BigDawg Daddy and Daughter trip to SD!!
Excellent hotel...my daughter's first trip to San Diego and she enjoyed every minute of it. Loved the room although sharing a room with a 15 year old becomes pretty cramped quickly with all her stuff everywhere. The hotel is located within walking distance to great foods and a mall. Totally would recommend this place.
August 20, 2012
Rated 5 out of 5 by Melt132 The hotel was very chic and practical.
Was amazed with the service. In town for a conference and arrived very early, we wanted to just drop our bags off to hold, but was pleasantly surprised to be check in. This started our trip wonderfully. The next days were great. Rooms were so comfortable I didn't want to go to the conference.
February 21, 2014
Rated 4 out of 5 by Sofi28 Room was wonderful!
My review is based on a short one day stay. The room was great, although the bed was a little small for 2 people!
The decor and environment of the hotel is absolutely wonderful, its contemporary and gorgeous.
I can't give the hotel a a complete 5 stars because of two reasons the restaurant inside "Kelvin" and their valet parking.
Kelvin is the W's take on contemporary Californian (aka wanna be healthy) cuisine. For $15 dollars for 2 slices of french toast and $5 per 6oz of orange juice (FROM CONCENTRATE) i was expecting to taste the fluffiest tastiest food ever made... however, it was nothing more than average.... we were robbed!!!
"Valet" Parking is handled by a public parking lot which is literally across the street from the hotel. Yet they charge an additional $35 dollars aside from your hotel stay to drive your car across the street. There are pretty much no other options, so again you get hit with these charges.
Overall, I loved the hotel and would definitely stay here again!
February 6, 2014
Rated 4 out of 5 by MCRizzle Unique hotel in good location
Hotel was quiet and the room was lovely. The shower was a bit strange with only a half door, but I loved the rainfall shower head. We enjoyed our stay. The room was clean. The carpet needed some updating, but other than that the room was modern. All staff we encountered were friendly and provided excellent service.
July 29, 2013
Rated 5 out of 5 by Tee1969 Friendly and attentive staff.
Upon arrival I was checked-in by Alyssa who made my stay memorable from the upgrade to the bottle of sparkling juice awaiting me the next day. Very nice touch! I travel a lot on business and I can say the staff stood out with greetings in the lobby to room service. I would stay again!
February 28, 2014
Rated 1 out of 5 by Nic40 Staff isn't responsive.
Staff wouldn't provide answers to the simplest of requests such as a billing invoice even though there were significant discrepancies. This was after 2 email requests, and 2 verbal conversations. Yes, need immediate assistance-- but my request goes unanswered.
March 19, 2014
Rated 5 out of 5 by WayneT No Complaints
As I told the nice lady at the front desk when I checked out,"I studied the reviews on the W and contrary to what some people said, I was most satisfied with all aspects of my stay at the W recently." I'd recommend this hotel. Met my every need and I have nothing but great things to say about the property.
April 17, 2013
Rated 4 out of 5 by Phxnickd The staff was great.
As a W hotel I feel it missed the mark. The lobby was nice but everything else was average.
Amanda at the desk checked us in and was wonderful. She recognized us each time as we walked by and asked us how we were doing. james at the bar was friendly and had some great insight of things to do around town.
May 2, 2013
Rated 4 out of 5 by MegSDVisit Had to work for the wknd, thank goodness for the W
I had to come into town for a tradeshow this past weekend and needless to say, I wasn't too happy about working on the weekend, but the W offered an amazing compromise to that. It was so nice to stay in a fun, trendy hotel, with great service while being at work. Thanks so much! I will stay again!
June 26, 2013
Rated 2 out of 5 by RHSJ W San Diego
The hotel was under construction. The room and pool were very small. The check-in process took 20+ minutes and there was only one person in front of me. I supposed to stay 4 nights and changed to a different hotel after the first night. I was disappointed and will not stay at that property again.
June 28, 2012
Rated 4 out of 5 by daredevil Nice Hotel
Spent two night. Typical trendy W hotel. Staff were very friendly room was clean. Overall very happy. As a Gold member they did not upgrade my room. Other W hotels have. Ate room service. As expected food was very expensive and average at best, Organic chicken was dry. Nice location to Zoo/Park.
June 28, 2012
Rated 5 out of 5 by PhiladelphiaAtty Perfect for San Diego Federal Court
The location was perfect for a short walk to the Court. The facility was exceptional. More important, the food was excellent and I ate all of my meals at the hotel restaurant and bar. I invited a local attorney and businessman who had not been to the W before and the lunch was perfect. Thanks.
April 17, 2013
Rated 5 out of 5 by Traveler1today hotel review
Lupe in cleaning services was awesome. I'm not sure if she was the supervisor but she acted as one. Everyone on staff, however, were great to work with, very customer focused and worked to correct any issues that occurred. They went above and beyond policy.
March 2, 2014
Rated 2 out of 5 by Lisa7625 Walls Too Thin
This was an absolutely lovely hotel, right up until I tried to go to sleep. The people in the room next to me were watching a movie, laughing, and then went to "bed". . . It was as if they were in my room instead of theirs. I heard eveyrthing they said and did. NOT COOL. I will not return.
July 20, 2013
Rated 2 out of 5 by JetSetter2012 Worst shower ever
Stay here if you don't mind experiencing the worst shower/bathroom design ever and don't mind **inches** of water on the bathroom/entry way carpeted room floor **everytime** you shower. What were they thinking designing their showers? A 7-inch hole in the glass side? A single-option showerhead that soaks the whole room? Water running into the hotel room entryway? I stayed for 4 nights with 5 co-workers on different floors and we ALL complained of the shower design disaster. I told one of the staff and she thanked me and begged me to tell the manager (as I was running to catch a cab to the airport), saying every other guest she's talked to has complained of the same thing! So fix it. You're probably going to have a horrible mold problem and/or a slip and fall lawsuit on your hands very soon. I wouldn't stay here again because it wasn't comfortable to come home to a still sopping wet floor every day after work. (And I feel bad for the housekeeping staff who probably know/have seen the worst of it.)
April 15, 2012
Rated 3 out of 5 by Rich2809 More Aloft than W
Just a poor first visit, second stay was better but still felt like poor value for money.
First stay was awful but them management did listen to my complaint and they did make it good.
Room are small but comfortable, good coffee maker.
Breakfast is good but no bufet so can be expensive.
September 10, 2012
Rated 5 out of 5 by Reeeecan Director of Front Office was the best
I stayed on new years eve, it was a great experience, and as an SPG member - I know that the W hotels are great. I had a minor issue and the Director and I spoke on the phone briefly and he rectified the issue. I will definitely be staying again and again.
Thank you W SD!
January 4, 2014
Rated 5 out of 5 by TheFJH Tanktop on a Rooftop
The renovations to my favorite W Hotel are amazing. The staff is friendly and attentive. They are what customer service is about. I highly recommend anyone that is a W Hotel fanatic or who wants to visit San Diego stay at this hotel. We also enjoyed the exclusive Acura Experience.
August 1, 2012
Rated 2 out of 5 by Tgillette22 Not up to w standards
This was horrible. Staff was rude. At check in was told room was not ready but another one was and tried to tell me it was the same room, no it wasn't it was two levels below what we booked and she kept arguing me. Rooms were Tiny! Love the W hotels but not this one at all
December 21, 2013
Rated 1 out of 5 by HakanSenturk Overcharge
I booked for a supposedly fabulous king size room with a bay view. I ended up with having neither. The rate was 538 USD + Tax per night !!! That was possibly three times of the actual price. Therefore it was a very bad experience. I have never been overcharged to such a degree.
May 26, 2012
Rated 2 out of 5 by HoffB Not what we had hoped
Room was fine, but a bit dingy. Pool was tiny. Guests were partying late and we heard a very loud and profane argument outside our door at 2:00am. Had to wait several minutes at the front desk to check out. Actually had to knock on the office door. Valet was excellent, though.
July 6, 2013
Rated 5 out of 5 by DannyMac Awesome Stay
We stayed at The W over the long MLK weekend and had a great time. Excellent location, rooms were super clean, and the staff was fantastic. A huge THANK YOU to Kyle with the 'Whatever, Whenever' service, he was crazy helpful and his service definitely made our weekend better!
January 28, 2013
Rated 3 out of 5 by Bigbirdsguy Disappointed
Staff was great.
Location next to a fire station woke us up 3 times in 1 night.
It takes 5 minutes for the water in the shower to get hot.
Not on our revisit list.
April 13, 2014
Rated 4 out of 5 by JRage Great one day trip to San Diego
the cleanliness and friendly staff were wonderful. There is a spacious gym and quality cardio machines. The Pool was a jr. pool, very small but served its purpose of lounging in the water. This W has the same quality as other W's I have stayed at but feels and is smaller.
August 22, 2012