Rated 3 out of 5 by Darby11 Noisy and mediocre
Room was extremely noisy from traffic. The beach and pool were overcrowded and offered no privacy whatsoever. You could hear everyone's conversation. It was not the quality I was expecting. On a positive note, the housekeeping staff were very friendly and responsive.
April 21, 2014
Rated 5 out of 5 by Shelly40 Best in South Beach
My wife and I have stayed at all of the premier SB hotels, including Setai, Ritz, Delano, etc. The W is by far our favorite and we've decided it is the only place we will stay going forward. The rooms are spacious and cooly decorated. The staff has always been wonderful to us. On both of our last two stays, extra things were done to make our visit more memorable and we have truly appreciated the effort by the staff. Tip: treat the staff kindly and with respect and you will get the same in return. I have read things by some people complaining about bad service, but I wonder if these are the same people that treat the staff rudely an impatiently. Anyway, our stays have been perfect from beginning to end and we look forward to our next stay.
February 22, 2014
Rated 2 out of 5 by RicardoM Terrible service
The service was the worst I have ever gotten at any W hotels. I was extremely disappointed with the experience as a whole and to finish the experience at check out they tried to charge me for almost $200 of charges that were not mine.
April 21, 2014
Rated 3 out of 5 by Bea1011 Services need to improve to match price & quality
We were there for 3 days/2 nights. Part of our visit was for business. Hotel was having problems with Internet for the entire stay!! We could not get emails, Whats App or send emails. Very poor in a basic service, and specially for paying $487 & $343 for rooms per night. In addition, took my 2 dogs with me. Asked concierge to have housekeeping at 3 pm, so I could be there with the dogs. It was storming outside, so unable to take them out. Do not disturb sign outside door. When I returned, housekeeping had gone in & cleaned the room, despite my phone call & the sign at the door. One of my dogs was very affected & nervous. Meals ordered to the room were lacking silverware. Definitely need to improve service!!!
May 31, 2013
Rated 5 out of 5 by Perry53 Excellent hotel
W SoBe is an excellent hotel. The staff was very friendly and did all to accommodate.
What I appreciated less was that I had made arrangements with front desk and management on Feb24 for 6 additional rooms for Feb27-Mar2. All of those changes were undone by a manager in the back-office arranging rooms, so we had to start the process all over again and lost the specific rooms we had booked.
However, Doug at front desk was extremely helpful, as well as Brian the Manager - very professional and pleasure to deal with.
March 6, 2014
Rated 4 out of 5 by DocRBV Great hotel with a dance club in it that brings it down.
So I stayed at the w this past labor day weekend. It is beautiful. I loved the amenities with it. It's a great hotel. The club associated with it is a different story. I went there every evening and every night there would be some altercation between there bouncers and a rowdy group of guys. This would spill over onto w property. Additionally every night a group of guys would park there cars out in front of the hotel blaring music til the early hours of the morning. I am an spg member and to be frank im not sure I would go back for these reasons. Hope this helps.
September 7, 2012
Rated 2 out of 5 by BB88 DR. BORODIN
FOR 3 DAYS COULD NOT GET ANY ONE TO CLEAN SECOND FLOOR IN MY ROON-636
DID ASK TO FIX TV ON SECOND FLOOR AT OUTDOOR AREA, ON THIRD DAY FINALLY SOMEONE ARRIVED AND TOOK THE TV AND NEVER BROUGHT IT BACK,HENCE DID NOT HAVE TV THERE FOR ALL 5 DAYS OF MY STAY
April 16, 2014
Rated 5 out of 5 by Wpmkp Great expectations
We came in for a business conference. The hotel that hosted the majority of 400 for our business meeting was not up to par. Rooms small and modern uncomfortable furniture. For an upgrade, it was claustrophobic. We moved to the W.... Ahhhhh! Service!!! Awesome comfortable accommodations. I am sold on the W! Our adult children(NYC residents) love the W. we do too!!!! Thank you. Only housekeeping never came until we called before dinner. When we got back from dinner at 9 she was just leaving?!?!hoping that was just a fluke and NO the do not disturb sign was not out.
October 26, 2013
Rated 3 out of 5 by JWFEB2014 Looks great on the web...
...but service was not up to expectations. Check in was delayed until 10pm. We witnessed the poolside staff accepting extra tips in exchange for deckchairs that otherwise looked "reserved" (this may be standard practice, but this is our first time vacationing in Miami, so please forgive if this is what usually happens). At check out, we called "whenever/whatever" for luggage assistance, but waited for 15 minutes so we took the luggage down ourselves (and was not offered assistance until we were about to exit the hotel).
February 21, 2014
Rated 3 out of 5 by minimaton Once again, no much value being Gold SPG
The hotel in itself is good, with a nice room and beautiful view on the beach. However, there is once again amongst most SPG hotels, almost no value being a SPG Gold member. You can never get late check-out or other benefits despite the hotel not being full. The hotel is humongous and yet, it appears it was not really full (November) and hotel would deny late check-out amongst other things. I am starting to question the SPG benefits as it has now been a few times in a row I have never been able to enjoy the benefits of my Gold status.
February 4, 2014
Rated 4 out of 5 by dwdandns2545 Closel; but not enough
Great stay overall (mainly bc of beach and weather), great rooms, beautiful beach...service was great on the beach, anywhere else, below average with long wait times. Bang for buck is inadequate. Checkin/checkout can be a nightmare with wait times. Drink and food variety outside of restaurants average and limited. Very friendly and accommodating staff when you finally get to interact with them. But paying $800/night then getting charged $15 for wifi is hilarious and laughable in 2014.
March 11, 2014
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 4 out of 5 by Essi Great South Beach Hotel - Some Staff were Great
Elegant hotel with great rooms, phenomenal views, a very courteous front desk and bar staff, excellent cleaning staff and generally a comfortable experience.
My only negatives were that "Make a Green Choice" wasn't offered (robbing me of a chance to get 1500 Starpoints), though the detailed nature of the cleaning staff kinda made up for it. Secondly, the security at the hotel and elevator entrances on the late weekends need to get over themselves or move to the club in back. When you are tired at 1am trying to get back to your room, the last thing you want to be told is to get in a line outside the hotel. This needs to be addressed.
Now the negatives are not enough to make me not want to come back as the rest of the experience was generrally excellent.
January 27, 2014
Rated 3 out of 5 by amdahe Frequent Guest but won't come back
Poor cleanliness. Had to call for them to clean the room and for turn down service and they came only 2 out of 7 nights.
Had to wait on line for room service and though they promised it within 45 minutes, it often came over an hour later and cold.
Hard to find chairs by the pool though many were empty for hours with just a towel and nothing else on them.
April 2, 2014
Rated 4 out of 5 by jameszeegs enjoyed
I very much enjoyed my stay. The facilities were beautiful and clean and the staff was very friendly. I have 2 criticisms that made my stay a bit less enjoyable. I called down for a spoon and a blackberry charger. Both took over an hour to be brought up and I had to call twice for both. And the hotel doesn't have chargers for the new blackberry. I have never stayed in a hotel that doesn't have every charger and if they don't, doesn't offer to get one. That said, it wouldn't make me not return. I liked the hotel so much, I would definitely return.
January 12, 2013
Rated 5 out of 5 by Emoney28 Absolutely wonderful!
Just got back, had an absolutely wonderful experience. Super friendly and helpful staff at check in was a breeze. Stayed in a beautiful Oasis suite, highly recommended. Dined at the Dutch the 1st night which was awesome. Hung at the pool all day in a beautiful Cabana with a tv thx to the concierge while being papered all day from poolside waitress Christie. Chilled at the lounge and the Wall the last night then another comfortable sleep thx to the extra sweet sleeper bed!. Was sad to checkout but even that was a breeze. 100% will be back again!
May 5, 2013
Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 1 out of 5 by Docmm If you want to stay at the W then bring ear plugs
I have just had a fantastic time in Mexico and was expecting a similar stay at the W at the recommendation of my travel agent . Well he couldn't be more wrong. When we arrived at 430 pm the room still wasn't ready when we finally were allowed in the room it was nice and clean, the terrace however was far from clean and the actual table outside was dirty as were the sunbeds. The next surprise came when at 2 am I could hear this thumping noise that practically vibrated the whole room ... It was the Disco... The next day after finally managing some sleep we got to the pool at 11ish to be told there is a waiting list for the beds ... The final straw after having left the pool as there was no space was whilst sitting on our balcony we were blasted by phenomenal drilling and building works noises from just next door. This went on for the duration of the whole week as did the disco noise. Although our room was cleaned adequately the balcony was not. We often had cigarette ends that had obviously been dropped by other guests land on our balcony. So as I said unless you come with ear plugs and don't mind getting up at 8 to run down to the pool to get a bed then I suggest you stay away from the W. btw it's not that I didn't complain at the time.. Or at the end .. I was given $200 compensation ... No comment needed. It was a real shame I was really looking forward to my time in Miami and it was a complete let down
August 2, 2013
Rated 4 out of 5 by Miss6X W stands for Wonderful :)
Thank you so much W Hotel South Beach for making my birthday weekend a special one. I was not at all expecting the special birthday treat (cake lolipops, an orchid, and Fiji water) to be delivered to my hotel room in honor of my birthday, courtesy of the hotel. This really blew me away - thank you!
I had a lovely stay, GREATLY appreciated the early check in, late check out, and ocean-view room.
The only thing preventing me from rating you a perfect score was because one of the bathroom sinks was badly backed up, and we had to wait at least 10 minutes between flushes to clear the toilet. Not sure if it was a plumbing problem or not, but - kind of caught me off guard for a high profile hotel.
Other than that - wonderful stay! :) Thanks again!
August 23, 2012
Rated 3 out of 5 by Ed693 Not too happy
I'm a SPG member since 2005 and I'm usually happy with all my SPG stays. I was very disappointed this go around with the W at south beach. Early Monday morning as I'm trying to sleep and loud construction on the floor above me woke me out of my sleep. This continued for 3 hours and It was very disturbing and annoying. I addition as a platinum member I at least expected to get a late check out of 4pm which did not occur. I frequent SPG hotels and generally love my experiences but this was one of the worst. Hopefully this will be improved
October 15, 2013
Rated 5 out of 5 by judytsr Outstanding hotel!
I continue to be a loyal Platinum member-- especially after the 2 separate visits to this hotel in December. Both times we were upgraded to amazing suites (including the Oasis) with spectacular views and amenities. We are neither "young nor hip" but felt pampered and comfortable, as the staff were all exceptional--friendly and helpful. Learned a new drink I have now made at home-- "the Lividus"--with gin, chartreuse, basil, etc.-- fantastic. The pools are warm and inviting, and the location is perfect for beach access as well. Thank you!
January 3, 2012
Rated 4 out of 5 by kgkgkg disorganized service
room was not ready and hospitality suite not offered on arrival.(we were early, then they were late in giving us room access). verizon phone service nil.(aparently this is SOBE not hotel) they put note under door after second day of 4 day stay re check out and cancelled our paid for internet access. asked for small accomodation (coffee pot and mug) and not responsive, forgot newspaper. cleaning staff too chatty and would not leave when we showed up mid day, then showed up early am of our check out day -- disorganized/distupting our stay
June 15, 2013
Rated 4 out of 5 by Laurie70 W Hotel
Over the last 3 years, I have stayed at this property. Overall, the staff was friendly, service was good and the hotel was clean. However, this is the first time that I was disappointed in the details and minor changes in the W Hotel. For example, I had holes in my towels in the bathroom. I had to call housekeeping for a soap dish and soap for both sinks. The odd thing is that the soap dish that they brought was chipped which is fine it works, but the standards that you expect with a W hotel are falling. I always enjoy eating lunch on the beach and do it every year. Usually, the food is served on plates, but they have changed to paper products. The problem is the wind blows the lids and you have to anchor the items down while you are trying to relax.
February 6, 2013
Rated 4 out of 5 by Timmy48 Great Location - Friendly Staff - No SPG Benefits
The staff was friendly and the facilities are great. However, I am a platinum for life member and did not get an upgrade, got charged for having a roll away bed, and the continental breakfast is not worth it. I would definitely return but would have no illusions about being treated special. And being a guest at the hotel does not necessarily mean you get access to the night club.
March 18, 2014
Rated 2 out of 5 by Esther01 Chaotic and disappointing service
As a Starwood fan for many years, my stay at the W the past weekend was most disappointing. Screams and noises from the entrance below woke me up every night, I found many guests loud and some ladies that did not seem to fit in a Starwood hotel. Furthermore, there were duplicate billings on my folio. Perhaps I was not prepared for the style and ambiance of the hotel, but I found that it totally lacks the grace and elegance I knew four years ago. My family also had a larger suite and their experience was even worse than mine.
July 1, 2013
Rated 4 out of 5 by Kljdog Excellent Service
My husband came down for a long weekend. The thing that most impressed me was the level of service, from the pool staff to the restaurant wait staff to housekeeping. We mostly sat by the pool, but it was great to be able to go right out to the beach for a walk as well. We also enjoyed borrowing the hotel's bicycles to ride up and down the boardwalk. We ate at both restaurants at the hotel and enjoyed them both.
I was skeptical at first about staying there due to the construction noise at a neighboring property that I had read about . We asked for a room that was not on the construction side. The noise was somewhat of a distraction during the day while sitting at the pool on weekdays, but faded when the music went on in the afternoon. However, there was no work being done on the weekend so it was not an issue then.
February 11, 2014
Rated 5 out of 5 by nicsays Great Staycation!
I surprised my husband with an Anniversary Staycation. The W was the perfect retreat and beyond relaxing for us. The rooms are very spacious and the location is perfect. We had a great dinner at The Dutch. Onju, MAITRE'D, made us feel very welcome and David, server, is aways beyond attentive. I really enjoyed the new lobster salad on the menu. The front desk agent who checked us in was very nice. The Bliss Spa Male Manager is so passionate about what he does, he made us want to come back for more treatments and products.
April 12, 2012
Rated 3 out of 5 by TOMO21714 Good Room can be great with small fixes
The Bose speaker systems were not plugged into the TVs so they were of no use. The desk electric system was unplugged and not useable. I couldn't plug it in myself. As a result too few outlets. I had a suite with three views which was nice. There was one garbage pail for 1.5 baths, a kitchen a BR and a LR. Very inconvenient.
Great location. Great beach and pool. All guests are there to party so be prepared to be woken up at any hour of the night with other guests revelry
February 10, 2014
Rated 3 out of 5 by Samwell This hotel is average cat 5, def. not 7
I have had pleasant experiences with W in the past, but this time was not as ideal. For a cat 7 hotel I really expected to be blown away and I can assure you I was not. Our room had a large crack in the ceiling directly over the bed. The TV in the living room did not have any picture, and the blinds at the balcony were very dusty. The wifi was terrible, even when I tried to connect multiple times it would not let me. My wife was at the pool and when she asked for a towel the response was "we ran out, sorry" I would never expect to hear that. As well the carpet in our room was quite stained and it looked very ugly. This is why I feel it was only an average stay and would probably not recommend this property to friends, nor will I stay here when I come to South Beach next.
August 15, 2013
Rated 5 out of 5 by Marketing41 Doesn't dissapoint
This is my 2nd time staying at this hotel and once again, it exceeds my expectations. I checked into a top floor and the residence upstairs was remodeling with nonstop drilling. I called front desk and within minutes was escorted to a different room that was much more peaceful. One of my PROS is that after 10pm the club downstairs opens and they don't let any non-guests through the main entrance unless you have ID - EXCELLENT! Thanks W South Beach for another unforgettable experience - keep up the great work!
October 29, 2013