Rated 4 out of 5 by Indy1827 Great location
Everything was great....but it wasn't very clean in the room!!
February 17, 2014
Rated 4 out of 5 by Cakes Customer Service
The lady who checked us out was very polite and really nice. There was an error regarding internet and she immediately apologize and gave us a huge discount on our rooms.
The hotel is a great hotel. We loved the drink bar upstairs in the lobby.
The customer service one receives at the entrance till the end was great.
March 24, 2013
Rated 3 out of 5 by PinkyNY Good decor, but room had no coffee machine
Very good decor, but really missed having the coffee machine in the room. Also, they didn't provide me with my morning newspaper.
February 8, 2014
Rated 4 out of 5 by Jim78 Great Stay Except for Valet
Great stay at the W Downtown. Everything was as expected except for the sloppy valet service. There were times when there was no one to retrieve your car. And during my stay, it rained the entire time. So it wasn't very pleasant to stand in the rain (even if under cover) and look for someone to get my car. Needs major improvement.
January 16, 2013
Rated 5 out of 5 by Reddrick This hotel is the bomb!
Lolita is a fabulous employee! Attentive and very personable. Would swing by just to say hello if I lived in Atlanta.
Dawaun was a nice breath of fresh air. He greeted me with a smile. The training provided by your company should be used as a model for other companies. Will stay here again in the future.
April 12, 2013
Rated 5 out of 5 by cjwidt Wonderful hotel. Excellent staff dedicated to your experience.
I have had the pleasure of staying at all of the W properties in ATL. All three are on my top fav of places to stay. I have to say that our stay at the W ATLANTA exceeded my service expectations! Our experience with Pablo Andres Lopez sharing great insider tips and options for our time in ATL and checking on us to see if he could help us was over the top fabulous! The service in the Livingroom was always friendly, fun and enjoyable... Kore and Kimberly @ W Cafe always bright, smiling and ever so helpful with amazing warm croissants... Adrian and Ashlee always happy to see us and mix it up for us... Frank and Terrell making sure we arrived safely and in style via the excellent Acura Service Experience... and Chris Whatever, Whenever we needed help along the way you were there! Every staff member greeted us with warm and welcome smiles every day, every time and every where on property. Thank you, all for your kindness and great service experience. We will be back, as soon as possible!
April 22, 2013
Rated 5 out of 5 by Nick1522 aWesome
The Staff is AMAZING! Clay is very professional and meets me with a southern charm that no other can beat. Clay along with the other front desk team always makes me feel at home. Terrell is also an amazing asset to the W Downtown Atlanta. His polite and friendly attitude is also enjoyable to be around.
May 15, 2012
Rated 5 out of 5 by Evptennis Very Nice Rooms
Rooms are large and beds are very comfortable. Staff super nice and location is great for downtown.
Loved our bathroom, esp the shower!
Breakfast was great! They forgot syrup for the pancakes and the side of bacon, but after calling the front desk, it was brought right up to our room within 5 mins.
February 17, 2013
Rated 3 out of 5 by Cliffnelson Good downtown hotel
Nice hotel. Good location for downtown/convention center. It is a nice W hotel, but not a phenomenal one. Everything sort of falls into that category: the gym, the bar, the restaurant. Expectations are met, but not blown away. Also they could do a much better job with recognizing platinum members.
August 18, 2012
Rated 4 out of 5 by dansa Good attention to detail
An enjoyable weekend stay in Atlanta. Hotel met all expectations and needs. Really enjoyed it!
January 27, 2014
Rated 5 out of 5 by SPG101 Home Away form Home
I stayed at the W Downtown for about 3 months straight for work. Needless to say, I do miss the staff there, and when I stay at other properties, they never live up to my expectations. The people there are wonderful, and I will make sure to stay there whenever I return to Atlanta.
September 25, 2012
Rated 4 out of 5 by Arod The Hotel is nice
There was someone in the room next door playing loud music that I could hear clearly in my room. I was expecting to watch the LSU vs Clemson game, but the cable was not working. an employee told me she wld have a engineer come to my room to fix the problem, but he never made it
January 3, 2013
Rated 5 out of 5 by carolini new year's eve at the W
Great experience. We reserved a cool corner room for new year's eve and it met all our expectations. The set up of the room was very nice and the panoramic windows offered a great view over the city. We started our new year's eve off in the hotel bar and had a great time.
January 5, 2013
Rated 5 out of 5 by alcali only place in atlanta i will stay!
I probably stay here 25 nights out of the year for business, and i refuse to stay anywhere else but the W Downtown.
Great Staff! The whole staff is great but Frank with the Acura Service is one of the best staff member in the hotel! He will go out of his way to accommodate your needs, not that i use his service all the time but he takes times to just chit chat and make sure your stay at the hotel is pleasant even though i feel like that's not part of his job duties. Always pleasant catching up with Frank.
Great amenities: Bliss, the gym is super clean and has all the machines needed to work out every parts of the body, and also BLT in restaurant dining and just found out this past trip that BLT also do room service!
During weekends, the hotel can get loud. Especially Saturday nights, where people will be walking down the halls being super loud, but i guess that can be at any hotel on a Saturday night.
Sometimes feel like SPG status or how frequently you stay at this hotel does not matter too much with this hotel.
April 24, 2013
Rated 5 out of 5 by hstafford Quality & Style
This location was a short 5-minute walk from the Civic Center MARTA station; which was great considering we did not have a rental car from the airport ($2.50/ride vs. a $32 cab fare).
We were attending an event at Philips Arena and this hotel is convenient to that area. It's also two MARTA stops from Midtown (good restaurant and bar scene) and close to Peach Center where all of the attractions are located.
The hotel employees were great! Our room was upgraded as we were celebrating our 5-year wedding anniversary.
The Acura service was so convenient. We used it 3 times during our stay. The drivers were helpful on offering local tips for restaurants, bars, etc.
We used the pool on the 16th floor as well. It's small, so I'm sure it gets very crowded during the summer months. There were only a few chairs in the sun. The pool is partially covered, but offers a great view of the city.
The room was very modern with great amenities. The bed is by far the most comfortable I've ever slept in.
Overall, a great experience.
April 23, 2012
Rated 2 out of 5 by Privacy27 Poor Design
Poor room design allowed me to hear everything going on throughout the hotel and streets. Toilet was cramped and had no sound privacy. Large shower opening allowed too much cold air in making for uncomfortable showers. Staff was friendly. Mattress was comfortable.
May 27, 2013
Rated 5 out of 5 by LeighOz Excellent Staff
While the rooms are a little dark, everything else was wonderful. Rooms were very comfortable, and the staff made me feel like a VIP. BLT Restaurant was very convenient and excellent food / wait staff. Bliss Spa was incredible. Can't wait for my next trip back.
February 4, 2013
Rated 5 out of 5 by SatisfiedHusband Great overall hotel
I was in need for a great hotel for a birthday weekend getaway for my wife. So, I decided to try the W hotel downtown Atlanta and was plesently pleased with my experience at the W. Staff was great, rooms were as advertise and location was excellent!!!
September 23, 2012
Rated 1 out of 5 by Rasshotta Unknown charges
Room was fully covered by SPG points. The card for incidals was charged 4 days later for some mystery. I called, guy at the front desk kept sending me to accounting voicemail. Then, changed his tone with me, when i told him i didn't want to keep talking to a machine, why don't he look up my stay and find out why i was even charged in the first place. He asked me if i was paying with points? I told isn't it how the reservation was paid. Because i got charged points for the stay and some mystery charge. Now, the room charge that night would have been at least $100 more than what i was mystakenly charged. He said oh well someone will call you back. The morning i was checking out, on my way to get something to eat, i asked the front desk for some water in the room, she said she'll send it rite up. I ordered food, went to pick the food up, ate and still no water. I called down, and this lady when i asked for the water, with some nasty attitude telling me it's on his way. I wasn't sure if the water was coming from China or something but... Hey!
October 11, 2012
Rated 4 out of 5 by badunn0109 Amazing features
The lay out was beautiful and a great place to stay.
January 21, 2014
Rated 5 out of 5 by Sunshine1207 This hotel has great features and amazing staff!
The hotel had excellent service and the room was beautiful with modern features. It has everything you need and I truly enjoyed my time there. I came for a romantic and relaxing birthday weekend. I would come back for any occasion.
September 9, 2013
Rated 5 out of 5 by Joe22 An incredible stay!
Another wonderful stay at my favorite property in Atlanta. Having just finished an 8 day stay there -many thanks to the wonderful staff - especially Allison, Lolita and Krutika who were always there with a great smile and a warm welcome!
March 8, 2012
Rated 4 out of 5 by KS2051 Staff
Amanda is the best bar tender of all the SPG hotels I've been to - she is friendly, accomodating, personable, and we get excited to return to the bar each business trip we are on
Dwayne did an amazing job on my massage too - heavenly!
October 22, 2012
Rated 5 out of 5 by avaml2 The best W Hotel I have stayed in yet!
this is the best W Hotel I have stayed at without a doubt - wonderful staff; good restaurant; room size appeared larger than others; amenities in the room were great
I will choose this location for future business travels to Atlanta
October 15, 2012
Rated 4 out of 5 by Greenboy OKAY
This is a nice hotel and the whatever whenever policy is great. The guy Ron he did everything i needed done he did it with no problem. the view of atlanta from the room was great. i spent alot but i can say great place to stay at.
May 21, 2013
Rated 5 out of 5 by Pado AMAZING STAY!
Really an outstanding experience at this SPG property from the comfy hotel room to the quality/friendliness of the staff! Bar and BLT restaurant are also a must try.
Acura car service was very efficient. Will definitly be back.
February 8, 2013
Rated 4 out of 5 by reluctanttraveler Form over function
This hotel is fine - for the right person. It's clean, helpful staff, decent size rooms, comfy bed. My big complaint is that all W hotels put style before substance. It's just not ideal for an age 55+ business traveler like me. First, the rooms are incredibly dark - even if you turn on every light in the place. I get it that W hotels are supposed to be hip places and are going for a certain "ambiance" -- but really, it's like staying in a dungeon. Next, I usually have to do some work on my computer during my stays. The only chair in the room is some trendy low-riding thing that puts the desk at about mid chest level -- It looks very chic -- unfortunately, I feel like I'm sitting on the floor. And the chair is not adjustable. This is by far the noisiest hotel I stay in. The walls seem extra thin and it seems like it's always party central. Finally, and this is my biggest gripe -- no coffee maker in the room. Isn't' this standard equipment nowadays? For a caffeine addict like me, this is a major problem (or course, it's available in the bar or restaurant at about $2/cup). Really, the only reason I stay at this W is because it's attached to my company's office building and I'm too lazy to schlep across town. If you're a younger person looking for a hotel hot-spot in Atlanta, and in a partying mood and the low lights fit your M.O -- this is probably a great place. Just not ideal for someone who needs to get a little work done and a good night's sleep.
February 8, 2014
Rated 4 out of 5 by flolife Trendy spot
Very trendy - not super close to anything downtown, but a nice hotel with attentive staff
January 6, 2014
Rated 5 out of 5 by KelKel811 Outstanding Hotel
Hotel was incredible. Great location. Would definitely recommend to others. I will stay there again. Great experience and the studio suite had a great view. Worth the money. Feel safe at all times. Great customer service
August 15, 2012
Rated 5 out of 5 by WayneR2001 Best Downtown hotel in ATL
Perfect location. Great staff. They always try and upgrade. Great food and beverage options on site. Close to all the cool new spots downtown. Easy in and out from the airport and highway.
My go to ATL spot hands down.
October 29, 2012