W Hong Kong

  • 1 Austin Road West, Kowloon Station, Kowloon
  • Hong Kong,
  • Hong-Kong
  • Carte

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Rated 4.6 out of 5 by 304 reviewers.
Rated 5 out of 5 by W hotel is the best for having great stay The hotel located in a nice place where you can meet a lot of place around. The staff over there are friendly and they provide their gust with everything needed starting with check in in door. The concierge team are amazing and they assets the gust with fully of details for what they are looking for. I strongly recommend the W hotel for who want to stay in HK and want to have an amazing trip. April 5, 2014
Rated 5 out of 5 by Simply an amazing hotel I have stayed in this hotel several times in the past few years and every time I check in, the service is impeccable and gets even better. All hotel staff in all areas provide excellent service. I would like to especially appreciate Sammy's incredible customer service attention. She makes me and my family feel at home and goes extra mile to help out and I am sure she provides the same service to the other guests as well. Thank you for making our stay there very comfortable. See you all very soon! Best wishes and keep up the great service! Raghu R Yalamanchili October 13, 2013
Rated 5 out of 5 by Great location W Hong Kong is situated in perfect spot to enjoy Hong Kong. Next to Nathan Road, it offers a great base for day or night exploration. Great access to Airport Express train and MTR makes getting around a cinch. April 18, 2014
Rated 5 out of 5 by Extraordinary Staff The staff and customer service at the W Hong Kong was absolutely superb. Everyone from the front desk, concierge, bartenders, bellmen, etc., were extremely friendly, helpful, and went out of their way to ensure my guests and I were treated with first class service. They remembered our names, our room number, opened doors for us, and truly made us feel right at home and part of the family. This is one of the best W hotels I have stayed at, simply because of the customer service experience I received. March 8, 2014
Rated 5 out of 5 by The most wonderful experience From reading the other reviews I was very excited to take my family to the W Hong Kong. From the time we entered the hotel the experience was perfect. Greeted by Priha and Francis at reception desk. Priha took us to our beautiful Marvelous Suite. The best upgrade I have received being a SPG Platinum. The housekeeping was perfect, the rooftop pool was wonderful and the breakfast buffet at the kitchen had so many choices it was a perfect start to a perfect day. From location to service it would be hard to find a better place to stay. We can't wait to return. November 13, 2013
Rated 5 out of 5 by Great hotel n friendly staff Nice hotel and great food.Staff are very very friendly. April 21, 2014
Rated 5 out of 5 by wonderful staff, great buzz Fabulous staff who multitask, and communicate promptly with eachother if uncertain of something. Very proactive in being there to assist with ANYTHING. Great rooms, great views, amazing pool, location very convenient to the massive Elements mall, MTR Kowloon station , airport train & express check-in, making it very easy for families, too. Breakfast buffet was insanely good. Great vibe , but still friendly enough to not feel so cool as to exclude families . March 20, 2014
Rated 5 out of 5 by Very nice hotel I really enjoyed my stay at The W. I was disappointed that 4 nights in the W Hong Kng only credits my SPG account 312 points. April 18, 2014
Rated 5 out of 5 by Exquisite service! I've stayed at the W Hong Kong for a few times now and the service has never failed to meet my standards. Just last night, I had a bouquet of flowers that needed water over night. They took apart the arrangement and put it nicely in a vase with water and brought it to my room. They have chargers for phones, DVDs for rental... Last time, they even helped me accepted a delivery before checking in. I can't think of anything that the W can't do... the Whatever/Whenever service agents literally mean that title, and I think that's really amazing. Thank you W! January 29, 2013
Rated 5 out of 5 by Memorable stay We stayed for 5 nights at the W Hong Kong at the end of December, and we had a most memorable experience, in particular the outstanding service and assistance received from Terry and Carol at the concierge desk during our stay. Not only were they always pleasant to deal with, courteous and friendly, but their assistance and adivce in securing guides and restaurants was exceptional and second-to-none. I should add that the rooms we had on the 33rd floor (we were staying there with our late-teens children in separate rooms) were impressive, well-designed and very functional, as were the gym and the outdoor pool on the 76th floor. With breathtaking views from everywhere ! . We certainly hope to be back at the W Hong Kong in the near future. January 17, 2013
Rated 5 out of 5 by Chic My stay at W Hong Kong was excellent as usual. Nice rooms, nice service, nice food. Amazing swimming pool on the rooftop. Woobar is such a cool place to chill out. April 14, 2014
Rated 5 out of 5 by Best Starwood Property Hong Kong W is all about the details, from the staff to the rooms to the ambience. The W feels like a modern art museum without being pretentious or stuffy. The staff were exceptionally helpful and polite, and they gladly agreed to store my shopping bags at the hotel for two weeks while I was away. It is centrally located and easy to get to/from the airport, as well as downtown shopping districts. A cab to Canton Rd was 28 HKD. My only disappointment was the concierge was unable to provide a local breakfast restaurant recommendation that met our criteria. Overall, I received top notch service and enjoyed the sleek and playful design of the hotel lobby and guest rooms. My stay was the best experience I have had at any Starwood property. June 26, 2012
Rated 4 out of 5 by Always a good stay I stay here every few months and will continue to do so. Great location for one night in Hong Kong when flying through HKG as hotel is on top of airport express train stop. Tried to use the 24hr check in/out service but seemed the hotel was very booked. They still let me stay a couple hours pass the normal ExPlat late check out which help a lot. Lots of construction ongoing around the hotel (but no issues with sound) which can make walking places difficult but aging its on top of a metro stop. Great gym and pool scene in summer. January 12, 2014
Rated 4 out of 5 by Room I have been staying at W every time when I am in HK for work. However, I notice the room which I was staying in this time was must hotter than previous mostly likely due to the facing. Most important I felt my room was not as clean as previously and the toilet bowl I needed to call the housekeeping to clean again after the cleaner did. I was in the room when the cleaner was do the cleaning and I was shocked to realize that the cleaner do not do much washing of wiping but changing of towels. February 23, 2014
Rated 5 out of 5 by Home away from home We stayed at the hotel about a month ago and were surprised that many of the staff remembered us on our return. We were made to feel extremely welcome and had another enjoyable holiday. We love the funky design of the hotel and the comfortable rooms. The standout is the exceptional service, except poolside which is greatly lacking. The shuttle allows for easy access to the city and the hotel's position above the MTR is fantastic. It is a simple ride to and from the airport, Hong Kong Island and Disneyland. We look forward to returning soon! May 21, 2012
Rated 4 out of 5 by thank you W Hong Kong thank you for W hong kong, when i have any request, their staff must try their best to fulfil what I want. they do appreciate all spg platinum visit. I do enjoy to be a platinum member of SPG. but the service in restaurant need to improve, I think their staff is not really enough there. April 5, 2014
Rated 5 out of 5 by Great staff great place to stay We love this W hotel. The staff we great and looked after all our needs and recommended some great places to eat. Sammy was a star. Our suite was nice the bed was great but the lounge is a little uncomfortable and maybe in need of replacement. Overall a wonderful, place to stay and we will return April 5, 2014
Rated 5 out of 5 by Amazing Stay at the W Hong Kong First off, I have to say thank you to the W Hong Kong for making our stay in HK wonderful. In general, I've always thought of the W as more style over substance, but the W Hong Kong was much more than just style. From the Check In Experience with Jessica, to the staff at the Woo Bar (Wilson), to the staff at the Luggage/BellHops (Gerald in particular), I have nothing but great things to say about this hotel. The service was great, the room was great and it made for a wonderful stay in HK. Would not hesitate to stay at this location again. December 3, 2012
Rated 5 out of 5 by Beautiful Christmas Vacation I was pleased with my upgrade to a harbor view room, the sites were beautiful overlooking the harbor with all of the Christmas holiday lights on the Hong Kong buildings. The staff was very friendly and the location with the Kowloon airport express made our vacation experience an easy one. My only suggestion is that I had to spend my own money to travel to/from pick up and drop off site for my Macau day tour with Splendid Travel. Being that W hotel guests pay the same rate as others who are provided ground transportation, I felt this was a nominal service that could be provided to W guests. I saw that there was a W hotel shuttle for VIP guests during my stay but it would have been nice that the hotel provide a shuttle for the 5 minute ride to the ferry. Others on my tour group was surprised that I was the only hotel guest to find my own transportation via taxi while they were provided ground transportation to their hotel at the Peninsula. I think that being that Splendid Tours is exclusively offered by the W hotel that ground transportation be included. It was quite embarassing that I was asked to catch the taxi while others in my tour group was provided ground transportation directly to their hotel. This is the only experience that left me with a poor taste after my tour. I was told that the W was very close and the taxi ride is nominal, but understand it's the experience not the fact that it's cheaper and quicker. So if it's so close then why not have a shuttle for the W hotel guests? I strongly suggest this be considered for future guests. December 15, 2011
Rated 5 out of 5 by The Future is NOW! So now that it's 2012, you know how we've all been waiting for life to be as futuristic as it is in The Jetson's cartoon!?! Well this is about as close as you're going to get right now! Or at least that's how we felt while staying at the W Hong Kong- by far THE COOLEST hotel I've ever stayed in!! Stayed here a couple nights for business in Hong Kong prior to heading into mainland China. Usually we stay in hotels that are walkable to everything in Kowloon, so this was just a slight adjustment yet still very convenient since taxis are always waiting just outside the hotel. We were able to get here very quickly from the airport which was a pleasant change from the hotels in central Kowloon. Had we known that a major movie industry party was going in Living Room, we would have dolled up a bit after traveling 18hrs from NYC. Regardless, check-in was speedy and we were able to get up to our amazing rooms easily for a quick turnaround to enjoy the lively atmosphere downstairs with a bite to eat in KITCHEN. My first night of sleep in Asia is never completely restful considering the jet-lag, but the oh-so comfy bed and luxurious linens certainly helped! We really go to take it all in the next day - the tv's in the bathrooms, the amazing sound systems in the room with iPod connectivity, the Bliss products, the motorized window treatments which revealed stunning views, the easy access to Elements mall, the signature W scent that is simply enchanting...what else can I say but WOW! The future is NOW at W Hong Kong. Definitely looking forward to returning again and again... January 13, 2012
Rated 4 out of 5 by 5th anniversary perks The location of the W is above the airport express station, The employees really made this such a nice place to stay. The guys working at the concierge desk always went above and beyond helping us and would even come out on the street and lead us in the direction we needed to go. By far the most efficient concierge desk I have met. Maggie the welcome agent was also very helpful. I bought the 5th year birthday package and had free high tea and breakfast for 2 which is very well worth. Thank you to all who made this a great stay :) September 12, 2013
Rated 4 out of 5 by Great hotel for those working at ICC Location: Pros - located next to ICC and above the Kowloon Station. Cons - the MTR lines that run through Kowloon station does not get to the TST area. Service: Most team members embodies the Whenever, Whatever ethos and have been very courteous and helpful throughout the stay. Cleanliness: Overall cleanliness has been good, except for the toilet area where there were occasionally a lingering smell. Room Condition: Most features are good but the work desk area could make do with brighter lighting. January 25, 2014
Rated 5 out of 5 by My favourite W worldwide Great rooms, comfortable bed & fabulous staff; what more could you ask? Breakfast is fabulous, the best buffet I have ever seen. April 9, 2014
Rated 5 out of 5 by Great room The Cool Corner Room is so fantastic. You can take a shower with Victoria habour is in front of you. April 8, 2014
Rated 5 out of 5 by Good Hotel in HK We have stayed at W in Hong Kong a few times now - The staff are friendly and helpful. It is upstairs from the train to and from the Airport (where you can also check in). I would recommend this hotel. April 3, 2014
Rated 4 out of 5 by Dirty Bathroom and mean staffs I had the 1st visit to this hotel in 2008 and i had a fabulous 5 nights stayed there. I went back for a 2nd visit last April and got disappointed with the check-in staffs and the room bathroom. Moreover, the hotel staffs at the front desk wasn't helpful and assisted to my needs and was having abit of rude feeling. The room was not provided the sandals and bottle water. Pricy hotel with such a bad service, i kinda doubted if i would want to have another try for my upcoming trip in Jan., 2014. What do you think? September 25, 2013
Rated 5 out of 5 by Luxurious Modern Stay with Comfort Stayed for one evening, booking the Marvelous Suite. Upon arrival, all staff greeted us with a big smile and ready to help. Checking in, I mentioned we were staying for a birthday celebration, and we received a complimentary upgrade to the WOW Suite. Truly WOW!!!! Amazing suite with gorgeous views of Hong Kong. The room was styled very modern, but with a touch of warmth and comfort. The bedroom and bathroom were both stunning, and lavish, with comfort at a maximum. The hotel was extremely accommodating with having a large number of guests join us for our celebration, and quickly helped us out with any needs. The Sunday brunch at the signature Kitchen restaurant was as spectacular as the suite, with a free-flowing champagne option, and top notch cuisine. Conveniently located adjoining the Elements mall, it's a great place to escape and enjoy the high life of Hong Kong. I absolutely recommend this hotel, and will be looking forward to my next visit. March 17, 2014
Rated 5 out of 5 by Short ... but Sweet Yet another great stay at the W HK ... check in was super friendly and efficient ... good sleep ... started the day with a 1km in the beautiful outdoor pool ... refueled with a healthy room service breakfast ... checked out ... but came back later in the day before my evening flight to have a personal training session with Rabi in the gym and to post some presents which they kindly organized for me in the Business Centre. I had the choice to stay in the new Ritz-Charlton next door but why would I! June 2, 2012
Rated 4 out of 5 by Iced cold shower! W has always been one of my favorite hotels. The rooms are tastefully decorated, it's different from others. It' a cool hotel! The bell boys dressing was cool, one might think they are hotel guest. However, one night when I got back into my room at 11pm, I was ready for a nice hot shower. It was a cold day. I noticed the hot water pressure was kinda not normal, nevertheless I needed a hot shower. So half way with body covered with soap, the hot water started diminishing...I had to completed my shower with iced cold water. I called the hotel...Alex the duty manager rectified the pb within 30min. I got a Suite upgrade, I meant, a WOW Suite upgrade. That was a real customer service excellence! Unfortunately, I felt sick with cough and flu next day...spent my vacation in the hotel room...:( January 28, 2012
Rated 5 out of 5 by Home coming experience The moment I stepped into the hotel compounds, I was greeted with smiles and welcome. The staff were friendly and helpful. Check-in was fast and efficient – my room was ready (early check-in requested) & room access cards prepared beforehand. Sad to say, I had to be on a business trip during my birthday but W Hong Kong surprised me with a birthday cake in my room on the day. I was pleasantly surprised and all smiles when I read the birthday greeting card and ate the cake. THANKS W HONG KONG!!! September 2, 2012
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