Rated 4.5 out of 5 by 199
Rated 5 out of 5 by HFB2012 great stay
It was our first time in a W Hotel and the W Hong Kong, Kowloon West exceeded all our expectations. Great location, excellent facilities and very friendly and supportive staff.
Only one down side - the storage facilities in the room are very limited, so we had partly to live out of a suitcase. We stayed in a corner suite with breath taking views - great recognition of my life time platinum status.
Thanks to all the staff we had a great week.
Rated 5 out of 5 by jasmine1120 Very Recommendable
Convenient Location / Great Facilities / Good service. Love to stay :))
Rated 5 out of 5 by mtb13 地点实在是太方便了
Rated 5 out of 5 by MickeyBP Home away from home
This is by far the best hotel I have stayed at within the SPG group. In fact there are miles between this and the many other hotels I have stayed at.
Everbody is really nice and the service is outstanding throughout the entire hotel. But I must give Sammy Yick some extra credits - she is simply amazing and does everything to make you feel like you are at home.
Many hotels can learn from W Hong Kong!
Rated 5 out of 5 by Gordon88 The most wonderful experience
From reading the other reviews I was very excited to take my family to the W Hong Kong. From the time we entered the hotel the experience was perfect. Greeted by Priha and Francis at reception desk. Priha took us to our beautiful Marvelous Suite. The best upgrade I have received being a SPG Platinum. The housekeeping was perfect, the rooftop pool was wonderful and the breakfast buffet at the kitchen had so many choices it was a perfect start to a perfect day. From location to service it would be hard to find a better place to stay. We can't wait to return.
Rated 5 out of 5 by DavidML01 Treated Like a King
I can honestly say this was one of the best hotel experiences we have ever had. We are SPG Platinum and used our suite upgrades so that we had a suite on a high floor. Aside from having a steep learning curve on the lighting systems, the suite and bathroom were top of the line and very quiet. We had a view of the harbor; views of Hong Kong itself are hard to come by, since they are pretty much blocked by a 118 story building. For us the location worked great. Although not in the center of Kowloon, there is a major level shopping mall attached to the hotel. More importantly, there is one stop direct access to Hong Kong Central metro station plus direct check in for the airport. We checked our bags and had our boarding passes issued before ever leaving the complex.
The W has a supersized breakfast buffet with a gigantic array of foods to choose from - both Asian and western. Breakfast was really excellent. We did eat at the dinner buffet one night and were disappointed in the seafood. Again rhe array of foods was staggering, but the seafood was not good. When we were asked to fill in a customer survey on the meal, we mentioned the seafood issue. The next evening we were called by Brendan of the staff who apologized and offered us a complimentary room service dinner, which was delicious. What was truly astounding was when I checked out, I found that he had also waived the cost of the buffet we had the previous evening, and that was not inexpensive.
All the staff were extremely helpful and friendly. They really like what they are doing and they made the stay top notch. I would recommend the W Hong Kong to anyone as a great place too stay.
Rated 5 out of 5 by Steve18 Great Servies
I have stayed in this hotel several times past few years. The services is getting better each time. Special thanks to Keith's incredible service. He went extra mile to help out to make my early check in smoothly so we can get to our appointment on time.
Rated 5 out of 5 by NICKYC54 This has become a really good hotel!
Staff recognition/ eager service great amenities the location and the most comforatble stay makes this my favorite hotel and really feels like "home" when I return time and time again.James who is the Director of Ops is a really responsive and helpful ambasador for the W brand.