Rated 5 out of 5 by Metlife23 Hotel has freat staff
The staff were more than professional and helpfull on our recent stay. The room was great and the patio on the 5th floor was perfect to sit and have a snack with cocktails. The breakfast was one of the best ones we have had in a hotel.
June 3, 2013
Rated 2 out of 5 by FreqTrav13 Not up to the standards of other W Hotels.
Only one bar and it closed early. No SPG benefits. Staff hard to find. No breakfast service. Gym not maintained.
January 30, 2014
Rated 5 out of 5 by NYYanks527 Amazing property in NYC!
Fantastic everything! Location, food, bar, Living room and rooms. The views of the 9/11 Memorial are great. And on top of all of that, their staff is excellent. I highly recommend this W for a business trip or family get away.
October 25, 2012
Rated 5 out of 5 by Vala This hotel was fantastic
Was at the W for my husband's birthday to visit Ground Zero I felt like I was in a ten Star hotel
The staff's professionalism Was unquestionable
The hotel the restaurant everything was above standard I will return
May 5, 2013
Rated 5 out of 5 by M1947 Service
Service was cheerful, courteous, and professional in all areas experienced. I was very pleased with the staff and their service at the restaurat, desks, valet and bell hops in front and inside the hotel.
October 27, 2012
Rated 5 out of 5 by kaaayjaaay Amazing Stay
Everything from the room down to the service was absolutely amazing. I would stay here next time I am in NYC for sure! Thanks so everyone who made my husband's birthday so special!!
August 24, 2012
Rated 5 out of 5 by mgcanada Loved it.
Area is a bit crazy with the construction but that's not the hotels issue. Everything the hotel was in control of was perfect. Staff went over and above and the property is lovely.
September 26, 2012
Rated 5 out of 5 by noname Very Nice
The hotel was very nice, well located for an event in the downtown area and very clean.
The only problem was several members of our party were charged for snacks they did not use.
April 29, 2013
Rated 5 out of 5 by Ababy2 Sheek and Sleek
This hotel is quiet, intimate, classy. It has breath taking views of the 9/11 Memorial. Nice bar, cool ceiling design. Friendly check-in. Cozy rooms. Spotless. Green efficient.
December 6, 2012
Rated 3 out of 5 by John1962 This hotel is missing internet facilities for long term guests.
Good hotel, but internet turns too expensive for frequent and long termed guests. Most other hotels have free internet... Pitty that whotels have chosen an alternatve route...
March 3, 2013
Rated 5 out of 5 by SHS23 Perfection!
I have stayed at many SPG properties for business, the W Downtown in New York is by far the best I have ever stayed at. The staff was amazing and made my stay productive!
May 14, 2013
Rated 5 out of 5 by Kenson Wonderful hotel
Had the best view from my room. It made me feel as if I was home when I got there. I was able to enjoy the late night event that was planned by the hotel.
September 4, 2012
Rated 5 out of 5 by KKBell Exceeded all expectations!
Perfect location and great staff. The BLT Grill is fantastic. I love staying at this hotel because of the convenience and the friendly people.
December 10, 2012
Rated 5 out of 5 by NYCW W Downtown is a fantastic hotel
The staff at this hotel is amazing. Everyone without exception was friendly, courteous and helpful. This hotel is a gem in lower NYC.
December 30, 2012
Rated 1 out of 5 by frustrated extra charges
the morning after I checked out, I received an updated bill with additional charges for mini-bar items I did not consume.
January 26, 2013
Rated 5 out of 5 by fatbob66 Christmas time in New York
If staying Downtown this is the place to stay. No noticable problems from Sandy aftermath. An oasis of peacefulness.
December 11, 2012
Rated 5 out of 5 by Rara7188 Great
This hotel is very nice. The staff makes you feel important like a movie star.. Awesome room and view
August 29, 2012
Rated 5 out of 5 by jrsp85 Love the corner room
Great hotel and love the lobby. Staff was very friendly specially the lady that check me in.
January 26, 2013
Rated 4 out of 5 by mine112012 Great Features, great staff in the public areas
Was treated wonderfully by all staff that I came in contact with and the hotel was gorgeous.
December 5, 2012
Rated 4 out of 5 by rae1 great staff
really good location but can be noisy with all the construction. staff is great!
January 4, 2013
Rated 5 out of 5 by Gmwaldron Beautiful view of 9/11 Memorial
Great room in Downtown NYC, staff was helpful and courteous. I love the W
March 26, 2013
Rated 5 out of 5 by chaz outstanding staff
great staff good views and quick service when need for rooms needs.
August 8, 2012
Rated 5 out of 5 by Rolandor50 Great Hotel in NYC
Great location. The best ambiance. Awesome decoration
September 3, 2013
Rated 5 out of 5 by Rachelle So posh and surrounded by anything and everything.
So posh and surrounded by anything and everything.
September 12, 2012
Rated 5 out of 5 by Archie1234 cool!
chic and awesome. perfect for Manhattan!
August 22, 2013
Rated 5 out of 5 by Cesar19 Wow Experience
Amazing room, facilities and service
February 24, 2013
Rated 5 out of 5 by Cesar19 Superb and Chic
Amazing room, facilities and service
February 24, 2013
Rated 5 out of 5 by Salitre Facilities met my expectations.
Facilities met my expectations.
July 21, 2013
Rated 1 out of 5 by Traveler10000 very poorly managed hotel
very poorly managed hotel
September 9, 2013
Rated 4 out of 5 by BAP63 Great Employees and Hotel....BUT!
I love your hotel and the staff is exceptional. The care and the attention that I received was outstanding and the hotel certainly lives up to W Hotel standards.
The Living Room Terrace Bar was great on a warm summer afternoon for drinks.
I also had the opportunity to take advantage of the Acura Experience and it was wonderful.
I am concerned about having a “Club” atmosphere as you enter the hotel on Friday and Saturday nights. This is clearly the wrong venue and location.
Just imagine what a guest must think after flying 12 hours and arriving at the W Hotel Downtown New York at 12am, checking in, gathering bags and having to walk through dance floor where a DJ is spinning music in front of the elevators that take you to your room.
W Hotels are known for their eclectic, chic, cutting edge style and this is why I choose and continue to stay at W Hotels, however practically and logistics must be considered when designing a venue.
This venue is neither practical nor logical.
Additionally, please do not allow the W brand to fall to the clients that think “anything goes”. Clients that think that the eclectic, chic, cutting edge style equates to loud parties and disturbing guest attempting to get a good nights sleep.
My stay was a business trip and I worked all day and left the hotel very early every morning. I appreciate a good night’s sleep. On one of my nights at the hotel I was forced to call the front desk to have security quiet the guest that stayed up until 3am partying.
Not sure how this can be addressed long term, but be cognizant that you can lose repeat guest if this isn’t addressed.
July 23, 2012