Rated 3 out of 5 by JustFine Beautiful design and great pool but needs attention to detail
The W is very stylish and has some beautiful views and a great pool area. We loved the time we spent there. However, some of the operations need more attention to detail. Several items weren't working in our room, the minibar had an empty bottle, and it was missing a clock radio. Also, when we called one night they said the restaurant was closed (at 9:20!) but we walked up they didn't have any problem seating us.
May 6, 2013
Rated 2 out of 5 by WorstService Inexcusable Staff in a Beautiful Setting
I will never get back a week of my life that I wasted at the W Vieques!
The staff at this hotel is without question the worst I have encountered in my 300+ Starwood nights over the past two years. Two days into the trip and I was on line looking to book another hotel. Yes, I would rather have spent money than stay for free on my points, but there really were no other viable options on Vieques. The restaurant and pool staff were moderatly acceptable, but the front desk staff and "ambassdors" and an embarassment to the W brand. The culmination of the disappointment was when the front desk lied to me about being able to change rooms.
I think Starwood was is looking to attract people to a beautiful island by flying the W flag - but they need to rethink that decision in the spirit of truth in advertising. The staff here would not even be worthy of a Four Points designation.
January 3, 2013
Rated 4 out of 5 by EvanI Nice experience
The staff was very friendly despite being locked out of the room for the first hour because the lock ran out of batteries. No platinum upgrade but the room was nonetheless spacious. Coffee was absolutely awful, especially in the cafe. It was a charming hotel though. We met some nice people there too. Everyone including other guests are friendly. Also make sure you book the bioluminescence tour!! Awesome!
June 17, 2012
Rated 3 out of 5 by Ala02 Nice hotel but they overcharge!
I stayed here for a wedding and the rooms and facilities are very nice. Still I am very dissapointed since from the beginning they overcharge my credit card and have done nothing to correct this. Not even a special treatment like a bottle of wine for the mistake or a special rate for the future even though they had my credit card overcharched for three weeks and. No benefits with the SPG program either.
December 12, 2012
Rated 5 out of 5 by neal1116 Mr
fantastic property, can't wait to revisit and spent more time
October 22, 2013
Rated 5 out of 5 by Guido911 Unforgettable weekend
Went there to celebrate an intimate wedding ceremony with our two grown daughters. Ross was great - assisted with everything from scattering the rose petals to taking photos, to serving us our champagne. He made our dinner reservations, arranged for transportation, you name it. The staff was great at the pool, spa, the bar and the living room. Very accomodating. Housekeeping did a fabulous job.
January 10, 2013
Rated 4 out of 5 by flatraveler2 Rest & Relaxation
If you want to relax, this is your place. The view from our room balcony was to die for. The facilities were great. The beach, not so much. If you want beach, go explore Vieques since the beach at the resort is not good other than to catch sun.
My biggest gripe was the price of everything. I know you have to make money but goodness!
August 30, 2013
Rated 3 out of 5 by AZPA Special attention to details is suggested
For a 5 *s resort, the administration needs to pay more attention to the room maintenance. In the bathtub, the fixture that controls the draining mechanism was not operating (i.e., it was stuck and barely draining). Light bulb of the lamp over the round lounge chair was burnt out.
Have a shuttle service available not only for guests arriving by air but also those arriving by sea.
June 25, 2013
Rated 5 out of 5 by ble3 day after nye
this hotel is absolutely amazing! its design and location are stunning. the food is wonderful (and an excellent value compared to the quality and price i found elsewhere in pr). the staff was helpful and very attentive.
the day after new years eve the rest, relaxation and pampering was everything i wanted and more. if i go back to pr i will spend as much time as possible at the w vieques.
March 28, 2013
Rated 4 out of 5 by Oregano Vieques
The resort was beautiful, clean and fun. The staff were incredibly personable, friendly and helpful--going above and beyond to provide an amazing stay for us. My only issue was that we ate at the restaurant three times and twice they messed up the order grossly (only ten things on menu so should be too complicated to get the entrees correct). However, food was very good and worth tasting.
December 28, 2012
Rated 5 out of 5 by Puchiflower this hotel has all unexpected beauty
The view of the ocean from the room is priceless and the service was excellent. We love the fact that we could rent a Jeep in the facility of the hotel so that we used every minute of our vacation time. The beaches at Vieques are unique in the world and it is great to rest after a whole day of outdoor activities in such comfortable and beautyfull room.
August 5, 2013
Rated 4 out of 5 by blarmon Amazing location
This property is harder than average to get to but worth it once there. Some of the F&B service is not up to US standards are far as friendliness and attitudes of the wait staff. Ricky, Timothy and Juan are employees who go above and beyond. While the property bills itself as a CAT 6 I would say it is a mid CAT 5. There are definitely areas the hotel can improve on. One night we had a reservation at Sorce and it then were told they were 30-45 min behind due to rain and power flickering off. While that wasn't really plausible in my mind, a simple phone call to our room would have been expected but not received. Some staff there strive to make your stay enjoyable. Others are aloof at best. Management should do more to make this a true CAT 6 and W property. Food and beverage could use a little more variety. I'd definitely give it another chance although many of the less than stellar reviews have some truths to them.
April 14, 2013
Rated 4 out of 5 Great place get away from it all
Me and wife had a fantastic time. Everything is available at the Hotel including all your snorkeling gear. Highly recommend renting a jeep and exploring the island. The beaches are amazing and after a while you want to get away from the Hotel food which was OK but I expected better. If you want o get away and eat I recommend Bili's and El Quenepo. Must do the Bio Bay Tour.
November 19, 2012
Rated 2 out of 5 by David Great Escape
Spent a beautiful long weekend at the W in Vieques, which is located on a gorgeous stretch of beach. However, the level of service did no live up to the W brand - while good, it was not very attentive, as one would have come to expect from the W and the SPG brand. For example, the house keeping left a lot to be desired, and the staff didn't show a very strong commitment.
February 18, 2013
Rated 5 out of 5 by Zchasin Amazing staff makes the trip
Arielis is god's gift to bartenders. Dave the concierge has great recommendations and advice on anything we could ask for and Joel was our waiter and sommelier for the private dinner we had and we ended up talking his ear off.
The fantastic people here brought our honeymoon to a new level. And I've committed to returning for an anniversary.
June 4, 2013
Rated 5 out of 5 by Billie Grounds Are Beautiful
The W Vieques has just about everything you need--beautiful scenery, pools, restaurants and a spa. Our room was big -- had a bit of a funky smell though-- but was overall fantastic.
I'd highly recommend staying here if you're ever on the island. It is a bit remote, so take a ride to the local grocery store and get some waters, medellas etc.
May 19, 2013
Rated 4 out of 5 by Dwb3860 Unique Hotel
Overall the "feel" of the hotel was very cool and laid back. The front deskstaffand concierge very friendly and helpful.
My major frustration was my arrival. The hospitality area at the airport was closed and we had to call twice to get picked up. When the individual arrived he did not have enough room and his excuse was very unprofessional.
May 9, 2013
Rated 4 out of 5 by Louie123 Hotel is great but needs more attention to detail
The hotel is beautiful, some minor details needed. For example..... When our room was cleaned towels were never replaced with new ones. I would have to call numerous times. The bed linen was not turned over regularly, being a beach resort i felt sand in the bed at times. Room temperature was not consistent. Other then this this hotel is beautiful
July 31, 2012
Rated 5 out of 5 by SantaCruzMonique Magical
We had no idea what to expect in Vieques but we did know The W - Not only is the island a totally hidden treasure but SPG made it ten times what I was expecting. Wild horses, setting up tours, local flare working on the property... And no where in the world can beat that facility location.
We already planned our return!
July 16, 2013
Rated 5 out of 5 by mom56 WONDERFUL
That explains our time at the W in Vieques. In fact, the "W" must stand for WONDERFUL Our daugher chose to be married at the W. And speaking for the parents of the bride, we had a fun, relaxing, intimate, adventerous, not long enough stay. And if I ever win the lottery, I will be footing the bill at the W in Vieques for family & friends.
May 12, 2013
Rated 5 out of 5 by JackfromNYC Amazing property
This resort is fantastic. The facilities (room, dining, spa and gym); the outdoor pools and Wet bar as well as both beaches; the outdoor fire pit with s'mores at night; the friendly and attentive staff; and the ease of renting a car or getting beach chairs, directions, and tennis gear all combine to make this a great destination vacation.
January 14, 2013
Rated 5 out of 5 by GRH007 Awesome in every sense of the word!!!
Beginning with the outstanding decoration of the rooms, we enjoy a complimentary upgrade to a Pool View Guestroom, the excellent pool area and the service. My favorite to see the sunsets of Vieques Island, the Whisper Beach, the food is delicious, in Sorce, the hotel restaurant, just awesome in every sense of the word!!!
July 1, 2013
Rated 5 out of 5 by Redshark The best resort!
Wonderful experience! I HIGHLY recommend the "W" in Vieques! The entire staff is great and the staff is what sets this property apart from all the others not to mention that the property is dramatically beautiful but at the sametime is very accessible! You will not be disappointed if you are looking for a relaxing non-touristy resort.
April 27, 2013
Rated 3 out of 5 by Samah126 Muddy all over and dirty
Restaurant food is not made by a chef like you state i asked for a filet medium they gave ot well done, for the $210 bill i expect a little bit more.
It was rainy and they didint clean the premises and i slipped in the mud.
September 9, 2013
Rated 4 out of 5 by Mike houskeeping was on vacation
While the rooms were comfortable, getting clean towels, a turndown, or even another bar of soap was a challange. Burned out bulbs, non-working clocks and missing amenities (slippers) detracted from what otherwise was a nice experience. The front desk seemed unable to get any action from houekeeping as well - too bad.
April 14, 2012
Rated 4 out of 5 by silverfox Great location
What a beautiful location. You can view the Caribbean Sea and the Atlantic Ocean. Most of the staff was gracious and exceedingly helpful. We had great poolside staff. The manager of the restaurant sought our opinions and was genuinely interested in making improvements. I'm already planning to return in the Spring.
January 4, 2012
Rated 4 out of 5 by MimiHouston Awesome experience
Loved the property and the overall experience. The property was lovely, secluded and quiet, which was exactly what we expected. Only complaint was that transportation was not provided to/from the ferry and no remuneration offered for those not experiencing the lavish welcome bestowed upon those arriving by air.
December 18, 2012
Rated 5 out of 5 by redshadow16 Like Heaven
On my years of traveling I experienced many moments but never ever something like this, it was magical something that is hard to described is like a total disconnect with the outside world what I was real been looking. I had a wonderful time in and out of the premises, like I said I was on heaven.
June 8, 2013
Rated 5 out of 5 by beaudknows Amazing!!
Everything about our stay to the W in Vieques was perfect! The hotel is stunning, the staff is helpful and the food was delicious. We are looking forward to coming back for another vacation. I travel 90% of the year and this is one of the best hotel experiences.
August 3, 2013
Rated 4 out of 5 by epstudio is beautifull
I find it very expensive for the type of hotel it is. I think it is very cute and has great potential. Deverian you got more offers for the tourist to visit
September 11, 2013