Rated 5 out of 5 by Mbendi Wonderful time
Everything was perfect. No doubt this is one of the best W.
July 14, 2014
Rated 2 out of 5 by Tip21 Barcelona W
I had been looking forward to my stay at the Barcelona W after spending a lot of time in the city on previous occasions. Unfortunately the stay did not meet my expectations. On check in, while the front desk girl was very pleasant she did not give us directions to the elevator or arrange for a bell boy to carry our bags.
The corridor to the room was very dark and felt quite claustrophobic and it didn't help having to scrabble around trying to find the door card reader to turn on the lights in the room.
The room was very pleasant although it was lacking the amenities which I have come accustom to in similar standard hotels - most notably coffee and tea making facilities. I was shocked to find that there was no complimentary water provided in the room - there were plenty of bottles each with a price tag of nearly 5 euros. It seemed as though the W was out to grab as much money from you as possible with any opportunity.
House keeping staff were average at best, rooms were almost made but finishing touches were missed, a bathrobe which had been used was taken but not replaced, toilet roll holders were left empty etc...
All in all I was pretty disappointed with my stay, the only positive thing I can take from it was that the bed was very comfortable! I will not be recommending or returning to another W hotel.
July 11, 2014
Rated 1 out of 5 by F1980 Wrong place right time
I've stayed at W Hotels in NY, San Fran as well as associated hotels in the group. The experience has always been a memorable one for all of the right reasons. This one however was not.
This was my mini moon and I kind of regret now booking with you and wish I'd have opted for more service over style. I'm afraid to say the service was shocking and at times arrogant. I almost felt uncomfortable at times. Maybe I wasn't young enough (46 isn't that old!!) not dressed right or just not what you would deem an appropriate guest. The feeling wasn't great and we felt deflated when we left. My rating above, I think reflects an honest view. I like your rooms, and the facilities are good. You just want to feel welcome which neither of us did.
I doubt you'll publish this but feel free to call me and I can elaborate more if you think it will help.
July 11, 2014
Rated 5 out of 5 by adrianc Business
Nothing to complain about.
July 11, 2014
Rated 5 out of 5 by Dre33 Great start to my honeymoon
This hotel was amazing. Great staff and wonderful service. The proximity of the hotel is a little bit out of the way but my husband and I love walking so we took advantage of the beautiful scenery. We also rented electric bikes near the hotel for one day to get around all the lovely sights of Barcelona. The complimentary buffet as my platinum selection was the best that I had in Spain and I went to 3 other high end Starwood hotels during my honeymoon.My husband and I were upgraded to a suite that had an amazing view of the water that would be impossible for me to forget in a lifetime. Stunning. Thank you W Barcelona for an amazing time. You surpassed my expectations.
July 9, 2014
Rated 5 out of 5 by Toronto82Ajax Amazing hotel with great amenities...
Amazing hotel perfectly located near the main barcelona beach... quick access to Metro and other tourist spots...
Great pool area with cabanas... delicious food at restaurants... was really impressed with the staff and service...
July 9, 2014
Rated 5 out of 5 by ImaPepper W Barcelona
The W Bstcelons has the best views smf location in the city. The hotel is located right on the beach and you can walk out and have the ocean at your feet. The room was amazing and the Heavenly bed and shower were awesome. A great place to relax and unwind. The lounge and restuarants had really good food and service. Nothing was missed and i would only stay at the W in Barcelona when I return.
July 8, 2014
Rated 5 out of 5 by Honey1967 Amazing hotel
Everything about our stay was just wonderful, the view from our 11th floor room, the food, service, architecture, vibe - loved it
July 7, 2014
Rated 3 out of 5 by LondonBusinessTrvlr Style over substance left me somewhat disappointed
Without doubt, this hotel is in keeping with the W brand - stylish, centrally located and with a real buzzing environment from the lobby into the restaurant and onto the terrace.
I stayed as a business traveller for 3 nights in July. The conference food and beverage was of a high standard. The restaurants were exceptional.
Service was, at best sub-standard. The queuing system for check-in meant it took guests more than 30 minutes to find out rooms were not ready for them. It would not have taken one minute for someone from the hotel to circulate down the line to inform people that rooms would not be ready.
The service in the conference areas was prompt to setup, but really too fast to clear away. I am used to hotels that have refreshments stations open all-day. When I happened to ask for a coffee at 10:30am, I was treated with destain - "coffee is OVER, sir".
Most shocking was the nightlife, particularly on the Tuesday night. Smoking outside the building and congregating in reception were *seriously* underage drinkers, non-residents of the hotel. between 12-16 years old, I would guess. It left the hotel feeling quite seedy, rather than the classy brand that the W aspires to be.
When I finally finished the conference and explored the nightclub, "eclipse" with a colleague, we spent an hour waiting for a drink - with less than 100 people in the club. There were 6-8 staff on duty that night. 3 were service, the rest were clearing away and would snap if you asked for a drink. The atmosphere was a kin to a Student Union bar, not a high-end nightclub. Very disappointing.
The reality is, none of the things that disappointed me would take much to rectify. My hope would be that management pay a little more attention to detail before you are considering a visit.
July 4, 2014
Rated 5 out of 5 by stevemilroy fantastic
We had a great time in this hotel. Everything about this place were ideal, location, facilities, beach. Staff were so attentive, room excellent. I will be staying here again
July 4, 2014
Rated 1 out of 5 by rbmagic Poor management
My family, wife and 1 and 1/2 year old child traveled for the past 13 hours from Las Vegas to arrive in Barcelona for a 10 day vacation.
We took a taxi cab from the airport with the most delightful and warm driver.
On our arrival to the W, there was no one in the taxi area to welcome us and take our bags. I had to go the 30 or so yards to ask the front desk to send someone out with a cart. This was just the beginning to our fiasco.
The W Barcelona hotel was called from SPG Platinum desk on Thursday prior to our arrival to confirm the room type since we were using a suite night award. SPG called the property directly and they shared that the upgrade was to a Cool Corner Suite. W Barcelona denies this communication. Luisa said she would call us on Tuesday. Here we are approaching Friday and no communication from the hotel.
We were upgrade to a studio suite. Not what we had confirmed prior to our departure from the US and before arriving in Barcelona.
Luisa at the front desk is rude and treated me like I was making up this story. She had no respect in delivering the message that they gave our suite away to my family. This hotel is certainly not delivering to our expectations and one that is not encouraging to a platinum level member.
In the second day, we did have excellent room service with continental breakfast. Gray presentation and selection.
On our second evening, we ordered evening service for our room. Ceasar, did not have a clue what this was and could not facilitate. A platinum 6 star property does not have the staff to support service.
Sent from my iPhone
July 3, 2014
Rated 4 out of 5 by AAJA Ambiance
I would improve food quilaty
July 3, 2014
Rated 5 out of 5 by Bart2014 This W was fantastic
Agnes was great on check in. Made sure the cot we requested was delivered as promised. Natasha was a great concierge who shared her knowledge and saved us time and effort. This W is the best I have visited. Staff was great, attention to detail like no other. Views were great. Rooms were spacious. The gym was very well equipped. The pass to the Eclipse was graciously accepted when we went to the club. This is my first review for W hotels and I'm a Platinum spg member so I have stayed in my fair share of spg properties. We will definitely be back.
July 3, 2014
Rated 5 out of 5 by Ric4wine Fantastic location
The W Barcelona far exceeded our expectations. Located on the beach, and we had an excellent view of the sea from our room. Well-appointed rooms. Very quiet. Staff were rushed (busy hotel) but they took the time to make sure you were happy. Bravo, 24 was an outstanding restaurant and the bartender (Joel) and Maestro Cortador made our meal special. Would like to acknowledge the excellent service provided by security who found our camera that we accidentally left in the bar.
July 2, 2014
Rated 5 out of 5 by AlexB86 Amazing WBarcelona
I was traveling with a group of friends for a city breakout and we’ve enjoyed a 5 days stay at this amazing place. We’ve booked a fabulous triple room with breakfast and internet included.
This hotel definitely has everything you would expect from a 5 stars hotel: friendly staff, wi-fi, SPA and gym, a variety of restaurants and bars, private beach, an amazing pool, organized parties and even a disco club at the top. One of the things I really appreciate is the 24 hours room dining that is very fast. Meaning you can order a meal anytime you get hungry, like I did at 23:40 and my order arrived 20 mins later.
One of the things that it will blow you away is the view from the room; we had a room that was facing the sea and the Barceloneta beach. Needless to say the room was spacious, beds were cozy, we had an iron and a safe box.
On the down side:
- the wi-fi is kind of slow and sometimes is not working. Also I believe this service should be free for the hotel customers
- another annoying thing is that the toilet and cabins shower walls are made from glass, this mean you could hear some funny noises while your friends are using the toilet. Not an ideal thing if you are looking for a romantic weekend
- there is no type of cable connection in the room, so if you will want to connect your laptop to the TV, or to download some photos from your camera you will not be able to do this at your own will, you will have to ask the staff to bring you some.
- the free TV does not have a big variety of English channels.
July 1, 2014
Rated 5 out of 5 by Rusty66 Outstanding Hotel
The W in Barcelona thoroughly exceeded all our expectations, and we therefore cannot recommend it highly enough. On every level it delivered an outstanding experience, only slightly spoilt by a few less professional staff - the majority were excellent.
We are already planning our next visit, thank you W!
June 30, 2014
Rated 4 out of 5 by Rubybaby Hotel is rather anonymous
I felt that the service could have been better. The hotel feels rather anonymous and the check in is rather chaotic. The lobby is extremely unwelcoming.
Noisy children should be supervised better. I also think that non platinum Starwoodguests should get some recognition.
June 29, 2014
Rated 4 out of 5 by Balch86 Long Wait for Lifts
Our room was on the 21st floor and waiting for the lift would take up to 20 minutes, as there were no stairs this was our only option, so plan ahead if you have to he anywhere at a specific time.
The spa facilities are only available to guests who book a treatment.
June 27, 2014
Rated 5 out of 5 by october27 The hotel was just great
The whole of my stay was business and pleasure.My wife joined me for the weekend and we both enjoyed everthing about the hotel.
June 24, 2014
Rated 4 out of 5 by Katti24 Overpriced hotel
In the rate for a wonderful room, you can´t even get wifi for free in the room.
One little bottle of water per day is for free, otherwise you need to pay for it.
Breakfast is absolutely not worth it´s price. The buffé is small and not offering enough variety of food. The fruit however, was amazing.
The bathroom/toilett are very open, so you need to be very comfortable around the person you sharing the room with.
Then higher you get in the hotel, then more you will be disturbed of the nice from the nightclub.
The view is however breathtaking.
Nice personal who tried to fix your requests at once.
The room was very big and comfortable otherwise.
June 24, 2014
Rated 5 out of 5 by Laurent01 Exceptional
The hotel is magnificent furthermore, the hotel is on top of their own with the outstanding and genuine service level. Pep and Jorge at the Guest Service, Winsider are genuine and made the stay just outstanding. Beautiful site when it complimented by the wonderful services.. then it becomes really exceptional. Thank you Jorge and especially Pep!!
June 23, 2014
Rated 5 out of 5 by Wefoundit This hotel is a dream
Excellent esperience. It was great to stay at W Barcelona. Tha staff was very kind and help me solving a very big problem. I lost, indeed, an importan and value thing and have no confidence at all to found it. But it was found and returned to me!
So I like to say thank you for the fairness of guests and staff of W Barcelona
June 23, 2014
Rated 5 out of 5 by DutchMountains As good as it gets
In Barcelona for business but W gave our meeting a touch of beach magic. Close to everything with a feeling to be away from everything for a moment.
And Great staff.
June 22, 2014
Rated 3 out of 5 by Tomh4444 Very bad service
Sadly we found the service absolutely shocking. There are numerous occasions we could list. Particularly bad was service by the pool. 8 staff standing around doing nothing and one stressed out staff member trying to serve customers. They forgot change got the order wrong and our drinks were thrown together cocktails that should've had shaved ice and mint etc with simply alcohol ice and flavouring.
June 21, 2014
Rated 4 out of 5 by JamesJune2014 Good Hotels - but service and response time should get better
Hotel and facilities are very nice.
Breakfast closes at 11am and the staff started cleaning the buffet at sharp 11am without giving any notice to guests to get a last round of food. That's way to fast cause we started breakfast just 10.45am. Other 5 stars hotel do it much more friendly.
In addition I had a late credit card charge for some minibar stuff I did not had and since 10 days in discussions with the hotel to get it refunded.
June 20, 2014
Rated 4 out of 5 by CykaUJ Great location and for those who want to spot the beautiful people.
I was on my own for a weekend off, and had never been to Barcelona, so used points for my stay. I had put in for a suite night award, but it was turned down. I asked for a sea view, and did get one, but it was on the side facing the port, so my view was a bit marred by the container cranes and the breakwater wall. If you want the nice view of the Barcelona shoreline, request a room with an even number.
Spain in general is very slow paced when it comes to service, and W is no exception. I arrived just after before 13.00 and check in took a very long time, and the room was not ready. Not a problem for me, i went off to find a bike hire and set off exploring. When they called to tell me room was ready, it took another 15 minutes to get the room key. They did not acknowledge my Platinum status other than to ask what I wanted for my amenity.
The rooms themselves are nice, I was put into a Fabulous room, which for someone on their own, is nice, but would have been a little uncomfortable if sharing, as the room has no dividers between bathroom and bed area. There was no bathtub.
Breakfast was fantastic.
The pool area is really beautiful, but there was a lack of beds for everyone, and an even shorter amount of staff. It would have been nice to have had someone at the door who could have helped me find a bed rather than just ask if I was staying in the hotel. It took quite awhile to get someone's attention to order. It's definitely a 'beautiful people' zone, bring headphones if you don't like trance/lounge music.
The lobby is quite chaotic, but this is definitely one of the more party W, so I felt that that staff's attention is more on the 'beautiful people' and the outsiders than regular hotel guests.
I'll definitely be back, but a little wiser the next time on more specifically choosing a room.
June 17, 2014
Rated 5 out of 5 by trickynicky Can't wait to come back
We were staying at the W for the Sónar Festival in Barcelona and had a wonderful time. The hotel is the talk of the town, the staff is brilliant, the breakfast incredible.
Our overall experience was so good that we hardly wanted to leave the hotel's facilities to explore Barcelona.
June 16, 2014
Rated 5 out of 5 by woody68 Fabulous sun lounge. Great rooms
Waited long time for taxis
June 14, 2014
Rated 5 out of 5 by Mac003 Great atmosphere, views, ambiance
This hotel has a great atmosphere, views are awesome and generally a cool ambiance with lots of beautiful people enjoying themselves and being catered to by a very attentive and friendly staff. I can't wait to book my next trip.
June 10, 2014
Rated 5 out of 5 by 14trip Room with a view!
A little gasp escaped my lips as I entered the fabulous room at the W in Barcelona. I could not have been more pleased with the spectacular view and the comfortable setting. I would go back to the W any time I was in Barcelona, and I would ask for the very same room. It was the best!
June 8, 2014