Rated 5 out of 5 by Dub43 The People Made It Special
We had an outstanding time at the W in downtown Austin this part weekend. Every single person employed at the hotel that we dealt with was sharp and had excellent attitudes. It was apparent that they are excited about the impressive hotel that they represent and I plan on staying there many times in the future.
August 19, 2013
Rated 5 out of 5 by Sljones1970 Great hotel
Very friendly staff and very clean...love it..will def stay again here..just a little expensive so wld def have to be special occasion
January 13, 2014
Rated 4 out of 5 by Ken337 Austin one of my favorite W Hotels
The people here are awesome. I stay here whenever I come in to town. This trip my family came along and the waiter at dinner noticed my daughter was under the weather and not very hungry...after dinner we arrived to a bowl of chicken soup for her. That kind of service is why I come back time after time.
February 22, 2013
Rated 5 out of 5 by jechho wonderful hotel and location
Excellent hotel. Wonderful spg suite upgrade. Not much negative to report – the only let down was the spg platinum breakfast benefit, which consisted of three items + coffee you had to pick in the bar area. Very high school cafeteria-style, and not the luxury and quiet breakfast one could hope for.
August 25, 2013
Rated 4 out of 5 by dharris501 Very Accomodating
Service was great. Room service food was exceptional, although slightly limited menu. But I'll take small menu and great food over larger menu and mediocre food every time.
Room and amenities worth the price; a little swanky for me, but great assortment of extras.
Overall great stay!!
September 11, 2013
Rated 5 out of 5 by LoveToTravel23 Great place to stay
I stay at the W Hotel every week for business travel and have never been disappointed. The staff is very friendly, the location is convenient to nearby restaurants/bars, and the rooms are comfortable. I especially love it when I get a suite overlooking the river because the view is fantastic.
June 11, 2012
Rated 4 out of 5 by Bobby1234567890 Pool Bartenders
The hotel overall was beautiful! The only issues I had was the bartenders attitude at Pool Area. I understand it was the long 4th July weekend and you probably didn't want go work but no excuses for being rude to others! Other than that incident, food was amazing too! Enjoyed the stay!
July 8, 2013
Rated 5 out of 5 by at1992 anniversary stay
Our stay was too short, but the quality of everything from the rooms, food, service was perfection.We feel that we truly had a a stay-cation. Cannot wait to return and experience more that the W has to offer. Thank you all for a fantastic anniversary celebration!
October 28, 2013
Rated 3 out of 5 by Becca75 Tub and bathroom not very clean
The staff were lovely, but I arrived at 330 and there were food trays in the hall until 9am the next morning and the bathtub was filty and lots of long black hair on the carpet. Not so romantic. Other than that, the staff were delightful. I didn't want to eat in my room, though.
April 7, 2013
Rated 2 out of 5 by txboi44 my stay at the W austin.
I'm was NOT impressed with the W Austin at all. Very disappointed with miss communication . On charges for invidentls etc. My room was basic the shower leaked water into the carpet. I have stayed at many W hotels , and will NOT stay at the W Austin anymore. Not impressed at all.
June 29, 2012
Rated 3 out of 5 by TayTay Unfriendly staff
While the facilities and amenities at the hotel were lovely, I repeatedly ran into trouble with the staff. I rented a cabana at the pool for a few hours and did not receive proper attention from the staff, and when I did, the staff seemed forced and unhappy to be offering help.
July 24, 2012
Rated 5 out of 5 by Romanator Fun W Hotel
I really enjoyed my stay here with my significant other. The rooms were nicely decorated and clean. The bar / club in the first floor was better than what I was expecting, having good atmosphere, people, drink selection, and people. Overall, I was very pleased with my stay.
February 3, 2013
Rated 5 out of 5 by JWAtx Best. Staff. Ever.
The facilities and the room were great, but what really put our stay over the top was the incredible staff.
January 6, 2014
Rated 5 out of 5 by Slafferty97 Time to stretch and renew
Thoroughly modern and luxurious experience in the best Austin has to offer in hippie sheik. Excellent bars, pool area, lobby and attention to service. The room was very comfortable and the staff are waiting for requests to serve. You owe yourself a stay at the W Austin
July 4, 2013
Rated 3 out of 5 by mew56 Good location
While this hotel was very clean and in a great location for our needs, I was somewhat disappointed in my first stay at a W Hotel. I thought the room was really small, the pool even smaller and it didn't have any amenities that wowed me like I expected a W Hotel to.
August 9, 2013
Rated 5 out of 5 by travelboy Fantastic stay! GLBT extra friendly
A bunch of friends and I had went down to ATX for spash weekend.
The hotel Saturday pool party was on point. I felt like I was in Vegas. Great time, great pool staff.
Its great to know there is a place in Texas that is liberal and free spirited!
Thank you W Austin!
September 13, 2012
Rated 5 out of 5 by Jwilliams96 Wonderful first class hotel
The hotel grounds are beautiful. The facilities and restaurants were stylish and modern. The good was great and the atmosphere. The rooms were extremely clean and trendy. I was able to sleep peacefully.
December 3, 2013
Rated 5 out of 5 by Manju GREAT Hotel!!!
Stayed there for one night on my way to San Antonio. Almost cancelled the rest of the trip and just stay at the W in Austin. Great staff, location and comfort. The pool was a blast the staff out there was amazing (Herd, Evan and Brittany). I will def go back!!!
July 24, 2012
Rated 4 out of 5 by golfer89 Great place for a short stay
If you decide to spend the Weekend in Austin the W is definitely a good choice, its situated in a great location close by to many restaurants. The staff is friendly and the drinks are good.
December 5, 2013
Rated 5 out of 5 by royandrobinuk Exceptional in everyway!
Great rooms, excellent friendly and attentive staff and the perfect location!
January 7, 2014
Rated 5 out of 5 by Roy1963 Austin Fun Hotel
Every single staff person, from the valet to the bar and restaurant staff, is awesome. The Living Room and other open areas are chic and comfortable. The pool deck is a happening area, even in January. Get a lake view room if you can and enjoy the sunsets.
January 22, 2013
Rated 5 out of 5 by kaaayjaaay Husband's Promotion Celebration!!!
Everyone at this hotels specially the GM made our celebration special. Everyone at this hotel went above and beyond to make our stay amazing. I will always stay at this hotel if we are in Austin.
Thank you W hotel for making our trip to Austin amazing!!!!
November 7, 2012
Rated 5 out of 5 by Lea37 This was awesome
I've traveled all around the world. This was both luxurious and laidback all at the same time. I have never had a stay at a hotel where I didn't have some sort of issue. The simplicity and attention to detail made this to date the best hotel stay ever.
January 22, 2012
Rated 4 out of 5 by Okieboat Quite Modern
Hotel staff was superb. Hotel is quite modern/in vogue. To be honest I felt a little out of place. I think only my Maui Jim sunglasses fit in with the dress of what I observed was the typical guest (under 35). Room lacks ANY drawers and closet was smaller than the ones I had on my ships (I'm retired Navy#. I guess young folk just wear either one set of clothes or they live out of their suitcases. Found multiple toe nail clippings on the floor - BIG YUCK. Not sure if W knows about vacuum cleaners. Had to call front desk at 15:00 to request the room be cleaned. Room was vacant from 10:00 until 15:00 and no servicing???? At this level of hotel??? Never experienced that before. I stay at 5 star hotels throughout US & Asia - perhaps my expectations are too high for the "W". Room AC never did cool the room to my standards. TV and channels were quite good. Liked the mini-bar selection too. Room layout was good, pretty spacious #has room for drawers - hint). Thought the towels were cheap feeling. Reminded me of my college gym towels #ouch).
July 11, 2012
Rated 2 out of 5 by CLC2013 This hotel needs to lift its standards
This was my first visit to Austin, being an SPG member I naturally selected the W. Unfortunately the service was not up to scratch and made my stay memorable for all the wrong reasons
December 3, 2013
Rated 5 out of 5 by Suzie27 great stay
This was an amazing experience- staff and hotel were both great, especially Insider manager.
January 2, 2014
Rated 4 out of 5 by RoadWarrior99 Great Eclectic Experience
As a road warrior with a penchant for consistency and a fondness for old "railroad" hotels,the W is definitely an atypical venue for me. However, the staff was great and the stay was fun and I can't think of the last time I described a hotel as fun.
May 8, 2013
Rated 2 out of 5 by RickGomez Awful problem resolution
I am shocked at how terrible the problem resolution at this hotel is - Working in the hospitality industry for over 15 years in both Finance and Operations I have never seen such horrible handling of a guest issue all the way to the top management.
December 19, 2012
Rated 5 out of 5 by AlannaK Staff
Without exception, all of the staff took
excellent care of us throughout our stay.
January 2, 2014
Rated 4 out of 5 by cdm13 Beautiful but not practical
The hotel is esthetically beautiful. The room are adequate in size but tend to be on the smaller side. While being beautiful, there are certain appointments that are not very practical. Examples include the overly large bathroom sink that allows very little room for toiletries, placement of a sofa in front of the window that you must crawl over or stand on in order to open or close the curtains, and placement of lamps on the bedside tables that are at the farthest end away from the bed making it necessary to get out of bed in order to turn them off at night, Internet service is costly - a service that is provided for free at most any establishment one goes to these days. Coffee pots are not provided unless requested. We were stunned to find the maid service so lacing in this level of hotel. Soiled easy clothes were left in the shower and no replacements were left for us. The used coffee cups were left in the room and no clean replacements were provided. The used drinking glasses were removed, but no replacements were provided for them either.
May 28, 2013