Rated 5 out of 5 by AlannaK Staff
Without exception, all of the staff took
excellent care of us throughout our stay.
January 2, 2014
Rated 5 out of 5 by DandE Our home away from home.
Luxurious rooms, great views, friendly staff, delicious food and great location combine to make this the best value in Austin. Crazy scene on the weekends, which can be good or bad, but you can usually find a quiet corner to hang with friends if being surrounded by hip, good looking, well-dressed people of all ages is not to your liking. You have all of the downtown nightlife and the trails around Town Lake (Lady Bird Lake now) within an easy walk. We're in Austin once a month and this hotel is always our first choice.
December 19, 2013
Rated 5 out of 5 by Clevie Perfect Stay
Not knowing the Austin area I was somewhat anxious about what to expect about the hotel
and the surrounding area. NOT TO WORRY.
The staff was VERY helpful . Great room and
everyone was Texas friendly. Enjoyed a delicious
lunch at the hotel .\, but casual dining close by.
I look forward to my next visit.
December 6, 2013
Rated 4 out of 5 by golfer89 Great place for a short stay
If you decide to spend the Weekend in Austin the W is definitely a good choice, its situated in a great location close by to many restaurants. The staff is friendly and the drinks are good.
December 5, 2013
Rated 2 out of 5 by CLC2013 This hotel needs to lift its standards
This was my first visit to Austin, being an SPG member I naturally selected the W. Unfortunately the service was not up to scratch and made my stay memorable for all the wrong reasons
December 3, 2013
Rated 5 out of 5 by Jwilliams96 Wonderful first class hotel
The hotel grounds are beautiful. The facilities and restaurants were stylish and modern. The good was great and the atmosphere. The rooms were extremely clean and trendy. I was able to sleep peacefully.
December 3, 2013
Rated 4 out of 5 by Will87 Impressive lounge, spa and pool
The W Hotel in Austin was very stylish and I enjoyed my stay there.
My room had a balcony overlooking the pool and was very well planed out. The walk in shower was a very nice feature and had plenty of room.
The staff was very responsive to my needs. The spa was very relaxing and I would definitely try to find time to go again the next time I stay at the W Austin.
The valet was very convenient and took good care of my car. I would use it again.
The W was centrally located in Austin and walking distance to just about everything.
I would stay here again.
December 1, 2013
Rated 4 out of 5 by buddylove location
Wonderful location, the town seems to revolve around the hotel, but as a business traveler it is hard to be a regular because of such wild price fluctuations.
November 26, 2013
Rated 5 out of 5 by Almanfi Wonderful Hotel
I really spent a wonderful time at this hotel ..
Thanks for the hospitality !
November 24, 2013
Rated 5 out of 5 by Keaton66 Amazing hotel and service
This hotel is so comfortable and the service was outstanding!
November 23, 2013
Rated 5 out of 5 by fastime Wonderful
Best Manager ever quite involved
with everyday activities on site and interested
November 22, 2013
Rated 5 out of 5 by ArchieHoyt Best little W in Texas
I really just love this hotel. The location is great and the service is impeccable
November 12, 2013
Rated 5 out of 5 by getupandgogirl Enjoy every time!
I always stay at the W when in Austin and always enjoy it and look forward to the next opportunity I get to go to Austin so that I can stay at the W!
November 10, 2013
Rated 5 out of 5 by Lorido56 Great Stay
The Hotel and its staff is on there toes and treated me very kindly. I would stay there again the next time I am in Austin
November 3, 2013
Rated 4 out of 5 by RubeGonza W @ Austin
It was a very nice hotel - I was not blown away but I had a great stay.
October 30, 2013
Rated 5 out of 5 by Dunn09 This hotel is awesome
Money well spent; staff very nice and helpful
October 29, 2013
Rated 2 out of 5 by Rob8713 Service Level is beyond poor
We checking on a Saturday afternoon and there was a line to get our car valet parked. Once we were finally greeted we were advised of the $31.00 a day charnge, given a claim ticket to fend for ourselves with luggage, etc. One of the staff actually stood outside our vehicle and watched me struggle with the luggage.
On our departure we tried to convert a group of booked rooms for our daughter's upcoming wedding and were told there was no reservation in the system and we would have to call back to speak to the sales staff. The arrogant, unhelpful front desk staff is a joke
October 29, 2013
Rated 5 out of 5 by at1992 anniversary stay
Our stay was too short, but the quality of everything from the rooms, food, service was perfection.We feel that we truly had a a stay-cation. Cannot wait to return and experience more that the W has to offer. Thank you all for a fantastic anniversary celebration!
October 28, 2013
Rated 5 out of 5 by Geedub Thought of every detail. Amazing staff and facility
Can't say enough about how great the staff was at the W for our anniversary stay. Surprised us with a handwritten card and gift when I mentioned our reason for staying passing. Took care of us for anything we needed. Hotel is beautiful and rooms so pleasant. Wish we could have stayed all weekend!
October 28, 2013
Rated 2 out of 5 by suzumachappy I would not recommend this hotel
For the price I paid for this hotel...and what I expect from a W Hotel ... I was astonished at the room I received. I have stayed at several W Hotels...including the W Hotel on Broadway in NYC. This hotel was extremely highly priced, the room was tiny, the amenities were minimal and there was only a shower...no bath. I was shocked and would never stay at the W Hotel Austin again.
October 21, 2013
Rated 5 out of 5 by AustinShelly Worth every penny!
I’m an Austin resident who had tickets to concert and didn’t want to drive home after a late evening. I purchased the concert tickets and looked at downtown hotel options. I like nice, very nice, but nice comes at a variety of rates. I decided on the W for many reasons, proximity to ACL Moody, I’ve previously enjoyed the Living Room and I had never stayed there.
My entire stay was fabulous! From valet to front desk to bartenders and room service. I’ve stayed at a lot of nice hotels, most come with snooty staff. The staff was welcoming, accommodating and not at all snooty. They were just what you would want and expect from upscale Austin.
The rooms are very comfortable and well appointed. Love the bedding, buying some of the pillows.
I highly recommend staying at the Austin W. We will be back!
October 19, 2013
Rated 3 out of 5 by SPGGoldGirl 2nd ACL Weekend
Maybe some of the staff felt overwhelmed during the second weekend of the ACL festival, but I feel they should be prepared for this level of activity. On two occasions when I called Whatever/Whenever the person answering the phone was short and snippy. I believe this same person was at the front desk to check us out and was visibly upset and unhappy. If you are so unhappy take a break and regroup, but guests should always see your best face. If you can't be hospitable maybe you should not be in the hospitality industry. The rooms were ok but definitely not worth the hefty price tag. Valet, bell boys and cleaning staff were excellent.
October 15, 2013
Rated 4 out of 5 by Mouse2 A great cousins weekend in Austin
Overall I usually do not stay at the W brand, as they seem to be geared more for very young adults, etc, which I am not! Lol However, I really thought this was very good. The room could use some drawers, etc and not just 3 small baskets, though and bed a bit soft, but overall comfy. Also need much better coffee!! . Like an Illy brand that another luxury hotel brews nearby. However, the waiter in their restaurant for breakfast was excellent and went above and beyond, helpful in trying to accomodate my coffee pickiness. His name is Prometheus.. and he was just fabulous! Hats off to him! Check in very, very nice and I believe his name was John.. so sweet and helpful too!
October 13, 2013
Rated 5 out of 5 by RND68 Oustanding
From the moment you arrive until you leave, the staff is just outstanding. Great Service, great attitude, very professional. Room was very clean, with a beautiful view. Will definetely stay there next time!
October 8, 2013
Rated 5 out of 5 by kb100 great experience
This hotel is well situated in Austin---close to restaurants, 6th street, festivals, etc. The staff was phenomenal. Met our every need. I would definitely stay here again and hightly recommend it.
October 7, 2013
Rated 5 out of 5 by Doug92 This hotel had a great vibe with the lobby bar and quality of guests staying there.
I liked the security of having a hotel guest room key enable you to only take the elevator to guest floors. I enjoyed the view my room had. I didn't go to Austin City Limits but really thought it was cool that it was next door.
September 16, 2013
Rated 4 out of 5 by dharris501 Very Accomodating
Service was great. Room service food was exceptional, although slightly limited menu. But I'll take small menu and great food over larger menu and mediocre food every time.
Room and amenities worth the price; a little swanky for me, but great assortment of extras.
Overall great stay!!
September 11, 2013
Rated 4 out of 5 by ATRL Exceptional service
The front desk and concierge went out of their way to help me celebrate my birthday. Getting us tickedts to the ACL show on short notice was an unexpected surprise.
September 7, 2013
Rated 4 out of 5 by deprivation W Austin
The check-in, room service, room itself, pool and gym were all great. Location of hotel was good too. All 5 out of 5 stars. I'll certainly stay here again when I'm in Austin.
My only issue was and why I gave overall 4 instead of 5 stars was being overcharged for munchie box items after I already checked out.
I've gotten three folios delivered to me since I checked out. Each time I open another e-mail I cringe that more things were charged erroneously.
September 7, 2013
Rated 4 out of 5 by UTFans55 Great football weekend!
From the moment we arrived, we were greeted by friendly staff and enjoyed every encounter. Thanks to Alex, who helped us with our bags on arrival and departure. He was very helpful! We didn't spend a lot of time at the hotel, because we arrived just before the football game and left the next morning, but we didn't know about the free shuttle to the game and it was great! We had to wait about 20 minutes for it, but when we found out that was because the A/C hadn't been working and the driver returned to get a van with working A/C (it was 101 degrees in Austin!), we were grateful, and glad we waited! She dropped us off about 2 blocks from the stadium, and picked us up at the same spot within minutes of our arrival there after the game was over. Nice amenity for us season-ticket holders!
We definitely raised the median-age of the guests at the W just by walking in the door, but the young people were fun to watch. There was at least one wedding going on and we returned to see the couple's exit to sparklers down the outside stairs that night - it was beautiful. We thought the hotel was very quiet considering all the partiers we saw there. We've stayed at other hotels nearer to 6th street and contended with a lot of noise - we had no problems with noise here!
A few little complaints that probably have more to do with us than with the hotel. We are both on the short side, so stepping into the tub/shower was a bit of a challenge - maybe a step-stool in the rooms would help? And we found the mattress uncomfortable - it's very thin and mostly box-springs. We're used to a plush deep pillow-top at home. Just took a night back home for our old bones to get over it.
And the parking charge is steep - but we know it's like that in Austin, and in most downtowns, and the free shuttle to the game made up for it! Overall it was a very nice stay and it certainly helped that we got to see the tower turn ORANGE again!
September 2, 2013