Rated 5 out of 5 by Mgoines If you want chic the W is what your looking for!
Omg! I had the best romantic mini vacation at the W, Washington, DC. In addition to the excellent customer service this hotel is located in a prime location that offers tourist the best of both worlds. I felt like a Rock Star! Partying on the roof top lounge POV, which had the most amazing view, to relaxing in the hotel lobby. My romantic getaway was a success thanks to the W! The W brings SEXY back!
September 3, 2013
Rated 4 out of 5 by Marty50 Warning!
This is an exceptionally beautiful hotel. However, it is quite the party place on weekends. We were on the 10th floor and had to put up with pounding dance music from the roof top dance club that vibrated the walls and our bed until 3 AM. If you go to party, that's great. If you go to sleep, ask for a room on a lower floor. Kudos to the staff tho - when I was at my wits end at 2 AM they brought ear plugs and refunded my money without any trouble.
May 19, 2013
Rated 3 out of 5 by Surfer83 Staying in a night club
Next time on work travel I will stay in a hotel that is not more concerned with being a nightclub than a hotel. Wonderful room, but inconsistent housekeeping and very high traffic because of the nightclub and bar upstairs. Daily wifi in the room costs $14.95 and you can only use it on one device at a time or you get booted.
September 29, 2013
Rated 4 out of 5 by KJ57 Nice room - bad view
The room overall was very nice, but it overlooked an atrium full of machinery. In fact, the windows had a film on them so that you could not look out totally. My only other alternative was a room with a great view and king bed....underneath the loud night club. At least the woman who checked me in was honest and warned me beforehand. I took the room without the view so that I would be able to sleep. It was ashame these were the only two choices.
March 24, 2013
Rated 5 out of 5 This hotel is FABULOUS!!!
Met with champagne on arrival which, after a tiring journey, was very well received. Our room was lovely and the staff were very friendly and exceptionally helpful in every way. The rooftop bar was lovely and whilst it was busy with people not staying there, we were allowed to queue jump as we were resident and so that was a nice touch. I would absolutely love to stay at the W again next time I come to Washington and would recommend it to anyone.
September 17, 2012
Rated 3 out of 5 by SPGFlyGuy Weekend Stay
W Hotels are normally my favorite, but this one is a bit different. The walls are pretty thin so if you don't want to hear your neighbors conversation and activities, better wear your ear plugs. Great location if you are in DC for touring the sites. Lots of night time activities going on the hotel bars which draws an interesting crowd.
September 23, 2013
Rated 3 out of 5 by townjcvt Disappointing...again.
I have stayed at this hotel multiple times over the last couple of years. Initially my visits were delightful...lovely customer service and excellent rooms. My last several vists have found me in rooms across from the elevator (even though my profile requests that I not be placed in such a room)...and on my most recent visit, while not across from the elveator, I was given a room whose last inhabitant had been a smoker. Very disappointing...
December 11, 2012
Rated 5 out of 5 Great service
I have had a great time in the hotel. I am happy with nearly every aspect of the hotel and satisfied with all the quick and efficient services (plus a big smile on everyone's face!). My heartfelt thanks to Terrant and Jess in the Steakhouse - I went there for a total of 4 meals throughout my stay because both the food and service I have got is amazing. I am so impressed with the service by Terrant - I felt like I want to take him home.
March 30, 2013
Rated 5 out of 5 by Jenny This hotel has excellent service
Thank you for the excellent service. When we checked in, we were greeted warmly by the manager on duty, Kyle. We were a bit nervous about how we were going to get back to Dulles airport the following day. Kyle quickly assured us that there was a city bus that would be easy and inexpensive to take! Not only did he print out bus schedules for us, but he personally delivered them to our room. Wow! Thank you so much for easing our concern!
March 6, 2013
Rated 3 out of 5 by di53 Not up to the high end category
J&G was reopening and there was confusion over our reservations. Also - at this level I expect ammenities like cotton balls, etc. in the room. And I resent having everything in the room with a price tag - come on, you're charging me $5 for a bottle of water. No turn down. The experience didn't match the price.
September 27, 2013
Rated 5 out of 5 by LDMassachusetts Fun decore; perfect location!
I was so sad to check out after only one night at the W DC. The room was much larger than I expected (as compared to W hotels in NYC and the one in Boston). I was high us and there was still a lot of street noise, but given the location it's to be expected.
October 5, 2013
Rated 5 out of 5 by Johno Wonderful hotel, staff, location and experience!
The staff was wonderful from the get go:
- Dan welcomed us as SPG Gold members a the front desk and helped us to a great room
- Kimberly at the concierge helped us find two great restaurants and make reservations
- Chris who drives the Acuras was friendly and courteous as well as a great driver in DC traffic
- Bobby even helped us at check-out with a recommendation to the downstairs restaurant and a small bill corection
June 24, 2013
Rated 1 out of 5 by Disappointed Disappointed
I have been a loyal starwood member who have stayed frequently at the W brand hotels. This stay was incredibly disappointing as my room was not clean upon checking in at 11pm. The night manager was incredibly helpful in changing the sheets himself but when I awoke the next morning, I discovered tiny blood specks on the bottom of the sheets. I immediately informed the management and checked out early. No one expressed any concern.
February 11, 2013
Rated 4 out of 5 by Roadwarrior24 Amazing
I love the room styling and room service by the staff. The whatever/whenever follow up was amazing.
I also love the stye of my room. I was slightly disappointed by my room location, because I picked a higher category room and am a gold member, thought giving me a room right where the elevator is so I could hear the ding all night along with people talking was a disappointment. I know that comes with travel just did not expect it.
October 29, 2012
Rated 5 out of 5 by BigEM Staff was exceptionally friendly and the location was amazing.
Even though this room was exceptionally nice, there were no window views as the room is facing a back ally way. In addition, if you are not a platinum SPG member you were charge a daily access fee, if requiring an internet connection. Considering the price point of this hotel, internet access should be free to all. However, the staff was exceptionally friendly and the location was amazing.
August 16, 2013
Rated 2 out of 5 by JDB75 room without a real window...
The hotel (income hall, bar,...) is very nice and the location is great, but the first room I had was a kind of noisy room (noise of outside airconditioning plus the room was without a real window). After my demand to change they give me another room but again without a real window (you don't see if it is day or night). My 3 day stay was therefore a depressive experience.
Moreover service at the entrance was not friendly.
December 17, 2012
Rated 4 out of 5 by bigballthrower Cool place with little rooms
My overall experience at the W was pretty good. It's in a fantastic location across from the Treasury building and just a block or so from the White House. The motif and vibe is on par with what I would expect from a W Hotel. I only had 2 qualms. 1) The room was a little on the cozy side. 2) I couldn't figure out how to turn on the lights in the room from the switches. Other than that, very pleasant and a fun place to be.
October 31, 2012
Rated 5 out of 5 by RoadWarrier99 We love the W
We love the W. The rooms are great, the staff is fabulous, and they go overboard to make us feel like rock starts. Drinks at the POV on the roof overlooking Washington DC are a midnight cap to any evening out. Our room this trip was unfortunately right in front of the elevators, which was very disruptive as loud groups of party-goers kept coming and going at all hours. We'll stay again - but will stay clear of the lifts!
December 18, 2012
Rated 5 out of 5 by Mags167 Anniversary Celebration
The staff at the W were great every step of the way. They got us a reservation at P.O.V and brought us champagne, my husband worked with them to have flowers delivered to our room, and they upgraded our room. We will recommend the room to our guests and friends.
September 30, 2013
Rated 2 out of 5 by Marcio54 Bad experience
I do not think this particular hotel meets SPG standards. I was not recognized as gold member during my stay -- was not given a room upgrade, complained twice to the front desk about the noisy room and nothing was done (not even an apology), could not get a reservation at the restaurant for the evening I wanted. Finally, I sent an e-mail to the hotel manager describing my experience and never got an answer back.
May 17, 2013
Rated 2 out of 5 by Dennis43 Room at W - Washington DC
I am a huge Starwood fan, however two things about trip were frustrating. First, the hot water in my room would only go to warm. Nothing is worse when traveling. Second, the layout of the room caused me to be able to hear everything in the room next to me. I was woken up 2x during the night (once at 3:30am) and finally had to call security. Overall a terrible business trip with limited sleep and no hot shower.
May 17, 2013
Rated 1 out of 5 by jeff2010 Fantastic Experience
This W Hotel Experience exceeded my expectations. The decor, staff, food and overall experience was amazing!. They even had an Acura car service that I used several times!! This is the closest hotel to the White House and the many natiional landmarks. I will definietely stay there again. INCREDIBLE! INCREDIBLE! INCREDIBLE!!
December 2, 2011
Rated 1 out of 5 by Mary1041 Underwhelmed
I enjoy giving positive feedback. In this case, you need to hear the truth. Center elevator broken--had to finally learn that from another guest. Room was damp for some reason--chairs, bedspread. Totally inadequate lighting for makeup or reading. Lamps weren't easy to understand for turn on. No shower cap provided-had to call for one. Business center--yikes! None of the machines worked and when I called downstairs to report that, the phone in there didn't work!! I had to call info from my cell phone, The fact that I had to pay fr internet access in this day and age is bizarre. No paper for copier or fax. No stapler or paper clips. When I checked out, the line for ONE STAFF PERSON was 20 guests long. Huh? What happened to bill slipped under the door? Or the offer of internet/email checkout? For the $$$$, very weak. On a positive note, your staff was consistently helpful and had great attitudes.
July 18, 2013
Rated 5 out of 5 by Eric74 Great weekend
We had a a great stay at the W Washington this past weekend. The staff was terrific and extremely attentive. My wife was sick and we needed to order room service a couple of times. Luckily Jermaine delivered our food a couple of times, he was a super friendly gentleman and a big hit with our entire family particularly my nine month old daughter. Because of staff like Jermaine we can not wait for our next visit.
October 10, 2012
Rated 5 out of 5 by Picacho an upgrade to Wow!
I've stayed at W Washington DC many times, but on this visit was upgraded to a Wow Suite. It was.... Wow! SPG can upgrade me to Wow anytime. It's a terrific space.
More important, though J&G Steakhouse was closed for renovation, in-room dining was served quickly and the food was superb.
September 18, 2013
Rated 5 out of 5 by MattPlatinum Great two days in W DC
I am Starwood Platinum and got a sweet suite upgrade upon arrival, so things started good. Then things got better, from the thoughtful extra cookies with room service dinner for my kids to the maitre'd who went out of his way to find a microwave to heat my son's leftovers.
I was really impressed with the property and the level of service. After just one stay, this is one of our favorite hotels anywhere.
March 27, 2013
Rated 3 out of 5 by 22856 Two things missing
Room was poorly lit, esp in bathroom with dim lighting directly overhead the mirror, making it very difficult to apply make up. Also no magnified makeup mirror!
I can't understand why you wouldn't make that standard in all your rooms. Women's travel in business, too. For me the lighting and lack of mirror is a deal breaker and I will only come back to this W as a last resort on my next trip to DC.
November 17, 2012
Rated 2 out of 5 by Rob123 Beat down
The title says it all. The W hotel in DC is beat down. I stayed in a Marvelous suite and the room itself was worn out. Several stains on the couch (white stains) flower in bathroom was wilted and basically dead. Carpets were stained and dirty. Bed was mushy and mattress felt very old. The location is great! The view from my windows was beautiful! Room service was quick however the food was cold.
January 25, 2013
Rated 5 out of 5 by LenS Great location and Staff
You cannot beat the location - 1 block from the White House. The staff remembered our names and gave us a bottle of champagne when we mentioned that one of us was celebrating a birthday. They catered to our every needs without delay. Bob greeted us as we checked in and helped us all the way through checkout 2 days later. Give him a gold star!
August 18, 2013
Rated 2 out of 5 by 2beinmaui FIrst and last W experience
As an SPG Gold memebr for the past 5 years, this is the worst hotel I've stayed in. I was brushed aside at check in, compared to the usual warm and appreciative greeting. My "upgrade" was a low floor across from the elevator with barely any view. Quite the opposite of what Ihave recieved everywhere else. The door staff was awesome. Housekeeping did a good job and left plenty of Bliss supplies.
July 19, 2012