Rated 3 out of 5 by JedMac71 Beautiful, semi-functional space
As usual this W (like most of them) is beautiful, chic, and cool. I love the look and feel of this place. However, it's still a hotel and when you are crammed into a tiny, badly designed area for over 20 minutes at check in AND check out, it detracts from the overall positive experience of being in this hotel. Great design is both beautiful and functional - as I've seen at other W hotels - so I am hoping on my next visit to this loc, the check in/out process will have been improved.
July 9, 2014
Rated 4 out of 5 by ASDB Outstanding Hotel
I stay at this hotel every time that I am in Chicago and I love the location, staff and overall ambiance.
July 28, 2014
Rated 5 out of 5 by pio1996 7-24-14 Stay
Hotel is very nice. Room decorations were very cool and creative. Staff wsas very friendly and helpful. Great place for singles or couples with no children.
July 25, 2014
Rated 2 out of 5 by melanie191 Disappointed.
The W Hotel in Chicago is disappointing. The elevated train outside makes it hard to sleep. The bathrooms are tiny, and the staff has covered the vanity in hotel items, so there is no room for a guest's own toiletries. You have to call and request a coffee maker. The HVAC system for the large conference room is dismal, so the meeting room is either below 60 degrees or it is stuffy and warm - there's no comfort level at all. At the price I paid for the room, and at the price the conference organizer paid, I expected everything to be perfect. This place needs a lot of work to rate the prices they charge.
October 5, 2012
Rated 3 out of 5 by Wilson45 Pleasant staff, pleasant visit
The very dramatic foyer of the hotel set the tone of the hotel decor. The staff were eager to please, courteous and willing to accommodate our requests and addressed the minor queries which we had on arrival and departure..
Our room was spacious and had all the facilities we expected from a 4 star hotel. We loved the original and relaxing decor of our room which along with the double glazing shielded us somewhat from the road works below. The beds were spacious and very comfortable and the under bed lighting was a cool touch. The only gripe was the noisy toilet which sounded like a rocket when you flushed it - minor detail. I'd happily stay there again and would recommend it to others
May 15, 2012
Rated 2 out of 5 by bma1214 Disappointing Stay
We had booked a one-night stay at W City Center for an in-town wedding in July. We arrived at 2:30pm and were told that we'd have to wait until 3pm since that is the official check-in time. However, even at 4pm, they kept informing us that they didnt have any rooms available (this is despite receiving 4 confirmation emails from the hotel the week before). Finally, after speaking to them for the third time and emphasizing that we had a reception to attend, we got a room at 4:15pm (and barely made it to the 5pm reception across town). The next day when I reviewed the bill, I noticed that they had overcharged us by $500. I had to spend 10mins trying to sort this out. My husband and I have stayed at the W City Center several times before (and at other Starwood properties in the US and overseas) and this has by far been the most disappointing stay to-date!
August 5, 2012
Rated 2 out of 5 by MYOB Unresponsive Staff
I stayed at your hotel to attend a symposium on which I was a panelist. The day I checked in everything was OK but the next day when I got up at 6 am to take a shower, there was no hot water. Three times I had to call the front desk before someone finally answered - her only suggestion was to send someone up to take a look at why I had no hot water. I declined this as I was in a huge rush & the woman assured me it would be fixed by the time I returned. I returned to my room at 3 pm. The room had not been turned despite not "going green". The hot water was still not working though the light was on in the bathroom (maybe your staff should be instructed on turning off lights since you are so "green"? I went to the front desk before having to leave for work again & told her that the room hadn't been turned nor had the hot water been fixed. She assured me both would be handled. When I returned from dinner around 10 pm, neither were handled. At this point my patience was running thin. I went to the front desk and asked to speak with a manager. Erica appeared and helped me to resolve the situation. The woman who came to clean my room was more helpful than anyone I had encountered - she got me a fridge for my leftover food and left me a bottle of wine. I was quite satisfied with Erica and the cleaning woman but the rest of my experience was tragic.
July 27, 2014
Rated 3 out of 5 by RATL Great staff!!!
I am not a big fan of this hotel unless I get put in a Spectacular room or above because the bathrooms are so tiny, among other issues I've had at this hotel with rooms.
However, the staff at this hotel truly make a difference! Tyler Smith is the most pleasant front desk person you will meet. He almost instantly remembered me and on my next visit anticipated my needs. He always gave me extra bottled water, remembered my name and did it all with a smile! Tyler is an asset to SPG. It is rare to find such pleasant hospitality employees that can recognize and anticipate a guests needs. Good job, Tyler!
October 21, 2013
Rated 4 out of 5 by IMH52 The concierge made my stay memorable
Eden Brenal Is the best concierge I have ever had in all my travels and made my stay at W Chicago an amazing one. I can't wait to go back.
July 22, 2014
Rated 5 out of 5 by HMoo Wonderful Room - looks just like pictures online - very nice!!!
Very Helpful and courteous staff.
Felt like I had everything I need. First time stay in Chicago. Location was perfect. Check- out was so easy.
July 22, 2014
Rated 4 out of 5 by RobRob Mostly great - Restaurant SLOW
Loved the hotel, especially the Alice In Wonderland feel in the living room. Desk staff was great but Acura Experience lady was a bit rude. Also, one car with such limited hours not worth having. Turned out to be a non-Experience. Waited more than 10 minutes to see a hostess or anyone in the restaurant for dinner. Finally went and found someone who went to find someone. Dinner was good and service was good after a bumpy start. Also don't understand how a cup of tea is $5. Too many great dinner options in the city for you to have a sub-par restaurant experience. Breakfast was great, but also understaffed. Even front desk - never more than two agents, always a line. Need more staff, it seems.
June 12, 2013
Rated 4 out of 5 by JemmaMaryRose Beautiful hotel in convenient location
The hotel is gorgeous. Downstairs you already feel like you're staying in a high class, special space. There is a beautiful bar and lounge area, full of people enjoying themselves.
Staff is friendly and helpful. The room was kept clean and fresh daily. They asked if it was ok to be on the city-facing side - that there'd be some noise from the trains, we said sure. You could hardly hear anything. We were on the 5th floor facing the trains, it sounded like the A/C kicking on.
I would have liked there to have been two comfortable chairs in the room to sit and relax. There was just one and a pretty but kind of useless bench. We walked the city 14 hours a day anyway, so I guess it didn't matter because we flopped down in bed at the end of that.
It's only a half a block from the orange, pink, and brown lines, which can connect you to all the rest. Easy to catch the bus too. Plenty of food and amenities within walking distance. We got some bottled water from Walgreens a block away to avoid the high priced mini-bar beverages.
There is a safe in the room, which is nice. A mini-bar if you're interested, I would have rather had an empty fridge for my leftovers and a microwave!
Only complaint really is that there wasn't anywhere to put clothing other than hang-up stuff in the closet. I really love being able to unpack into a couple of drawers and put my suitcase away, but the two small bedside drawers weren't going to cut it for our five days there. So we lived out of our suitcase.
Oh, and I wish there was a pool or a hot tub. I don't know why, but I thought there would be. That's just the Florida resident in me, I suppose, always expecting a pool! Haha!
Overall, beautiful, comfortable, clean and I'd stay there again. Although, I might try to get a little further east next time to be closer to restaurants and parks etc. We did a lot of museum hopping. Being close to the loop was helpful to go wherever we wanted though, so I'd recommend this location.
July 29, 2014
Rated 5 out of 5 by FrequentTravel14 Great location, service & style
Stayed here for a weekend during the summer, good location. Rooms very comfortable, roomy, modern. Staff very friendly. Would stay again at the W City Center.
July 21, 2014
Rated 5 out of 5 by lilheck Hotel was great!
The hotel was great. Perfect location within walking distance to Millennium Park, Willis Tower, and bar/restaurants in the area. The room was a little small, even though we were warned beforehand. Unfortunately, we had an amenity sent to us but was never delivered. Both Front Desk and Manager both couldn't find it, even though it was already purchased which we didn't know about until after we left, which was frustrating. Besides that mishap everything was great!
June 30, 2014
Rated 5 out of 5 by garbical johnny on the spot
they are there from the minute you walk in very helpful
July 22, 2014
Rated 4 out of 5 by LFij 1st visit to W City Center - Chicago, IL
Staff (Rose) was exactly what you want when you check into a hotel. The location was perfect for our concert at Northerly Island and our Baseball game at Cellular Field. Apples and mini cupcakes were complimentary at the check in counter. Toiletries smelled wonderful. Bathrobe and towels were very cozy and soft. Only negative was the comfort of the mattress, but the positives out weighed that one negative.
July 7, 2014
Rated 4 out of 5 by JLCG4430 Functional and well located
Perfect for business trips, well located, total privacy at the room. Very good restaurant. Meeting room pretty convenient.
July 21, 2014
Rated 3 out of 5 by jad2 Could have been better...
I was there for a few days for ASCO. An area next to my room was under some type of construction. The first morning, I left very early for meetings. The second morning, I was woken by a lot of noise of the construction starting at 7am. Then, right at 9am, hammering and banging began. I needed to work from the room and it was difficult. During the day, paint fumes started. The next day, the work started early again but I was leaving to return home. The room cost was too high to put up with this. I did not mention it until I checked out and suggested that they not give out the room. The person said that they were booked and needed to use it. They then need to limit the construction, I would think.
June 6, 2013
Rated 5 out of 5 by Sam01 Excellent hotel
Excellent hotel and good food. Staff are friendly and welling to help. Very good improvement since my last visit. The office manager Erica took the time to check in pre arrival and during my visit which was a nice gesture
July 17, 2014
Rated 4 out of 5 by Coleo Decent stay
It's a nice hotel, not outstanding by W standards elsewhere, but the staff was very helpful and friendly on all things. I was upgraded to a larger room on check in which was really nice as well. The lobby area is stunning with beautiful domed ceiling and historic features. The bar area was minimal but good enough to have a drink and bite to eat. The building is a little older, so the sound of the radiant heating did keep me up at times and the L train is quite close as well. it's not a place for a relaxing stay as the area can be quite busy with cabs whistles and cars whizzing by.
March 17, 2014
Rated 3 out of 5 by BT21 Really Small Rooms
really small rooms. vanity in bathroom couldn't even hold basic toilitiress. toilet and sink jammed together.
July 18, 2014
Rated 5 out of 5 by Neal62 I recommend staying here
Typical funky W hotel. Good location. Good food, drink, comfortable rooms. Only complaint is the room doors are loud when closing. Loud enough to wake you up if a neighbor is in or out very early.
July 15, 2014
Rated 5 out of 5 by AAJ20 Clean rooms!
Your rooms are very clean, and so are your facilities.
Your towels are first class!! The room design is very cool and ingenious.
Fatima at the Front Desk was excellent! She is a keeper! There is also an excellent Bellman/Porter from Dominican Republic, tall and always with a smile (I wish I asked his name)
July 7, 2014
Rated 5 out of 5 by Rocknrunnr Night on the town
Stayed downtown to attend a show at the Chicago Theatre. Easy access to the theatre district and bars and restaurants.
July 14, 2014
Rated 4 out of 5 by SP127 Thanks!
Thank you to all the staff @W for making this first trip to Chicago for me a great, adventurous, and memorable experience!
July 14, 2014
Rated 3 out of 5 by sapguy Nice location, but tiny room & no SPG recognition
Arrived to hotel at closer to midnight due to a late arriving flight from SFO. Check-in agent was grumpy, no SPG Platinum recognition at all, was given possibly the smallest room in the hotel (nice for my Platinum status), and did not even coded my breakfast amenity correctly.
However, the staff at the bar was super nice (served me a late night soup), and in the morning, the staff at the front desk made up for the evening staff with their friendly and positive attitude (she recoded my breakfast amenity correctly). Great location, but sometime the staff will spoil things.
December 9, 2012
Rated 4 out of 5 by JackNYCSea Physical plant needs help but....
The hotel feels a bit shopworn-- paint and new carpet would help a lot! Having said this- your management deserves an A - you have a super group of people working here with a great attitude. I had a few encounters from check in to losing my key to an early check out to beat the snow out of town.... Each time I was very impressed with a different person owning the interaction- and exceeding expectations. I had 22 of my employees at the hotel for the IHA show- and you presented a great example of confident competent associates executing strategy! Thank you & see you again!
March 5, 2013
Rated 2 out of 5 by wrinkled No closet, no hangers
No closet or hangers to hang up clothes? No iron or ironing board. This was wierd.
But lots of room taken for display of high priced snacks and beverages.
July 11, 2014
Rated 5 out of 5 by kawaii112 Excellent
Central location, friendly staff, nice hotel room, with modern style furnishing. Even the welcome mat in the hotel is changed at least twice a day (it said "Good morning" in the morning). Love it. Will stay again!
July 8, 2014
Rated 5 out of 5 by Robert350 My Chicago Home
I like this W property- a lot. My loyalty is recognized here and I am treated very special by the friendly staff. The concierge sent me a very nice email the morning of my visit stating that he had pre-checked me into an upgraded room. This was a very nice touch. The room was spacious and was away from most of the noise of the L (which quite frankly I don't mind anyway...) I had an awesome dinner in their restaurant: IPO. It was delicious. Don't be put off by the non-traditional food combinations. I had the beef tenderloin and the sauce was incredible. Thank you!
March 28, 2012