Rated 2 out of 5 by SRM24 This hotel has small rooms, feels like a bar everywhere and could improve client service
I was surprised by how small the room was when I arrived. There was hair in the shower. I am not a large person but sitting on the toilet the toilet paper was bumping up against my arm. The overall effect of the hotel is dark which may be a preference for others but I personally do not care for that or for the fact that you basically have to walk through the bar to get to your room. Also, it was raining heavily one day and although every person I encountered at the hotel affirmatively mentioned that umbrellas were available, when it actually did rain and I requested an umbrella, the front desk said they would check. Another person walked up and said she needed two more umbrellas. The front desk person came out with the two umbrellas for the person who arrived after me and then said to me that they were out of umbrellas, she explained the other person was with a group who had paid for the umbrellas. I think you should not tout having something available if you do not. The one positive is the room service people were very pleasant and on time. I would not stay at this hotel again.
September 12, 2014
Rated 5 out of 5 by Robert350 My Chicago Home
I like this W property- a lot. My loyalty is recognized here and I am treated very special by the friendly staff. The concierge sent me a very nice email the morning of my visit stating that he had pre-checked me into an upgraded room. This was a very nice touch. The room was spacious and was away from most of the noise of the L (which quite frankly I don't mind anyway...) I had an awesome dinner in their restaurant: IPO. It was delicious. Don't be put off by the non-traditional food combinations. I had the beef tenderloin and the sauce was incredible. Thank you!
March 28, 2012
Rated 4 out of 5 by SumuQim Convenience
We traveled with Amtrak so this hotel was quite convenient... even if the rooms are on the smaller side, it's warm and cozy enough for 2 or a couple to enjoy. We were able to get last minute massages which was a nice treat - and def eat the food at the hotel - it's TO DIE FOR!!... seriously everything on the menu is awesome!... We preferred eating at the bar versus ordering in... plus their specialty cocktails were awesome! We will be back!
August 18, 2014
Rated 5 out of 5 by Transformer First Stay at W Chicago City Center
Staff was amazing. From the doormen, to the front desk, to the room service team! All went above and beyond the call of duty.
June 26, 2012
Rated 4 out of 5 by Mary007 Great location for business
Very updated, eclectic decor (as expected for a Starwood W hotel). Staff was very pleasant and the atmosphere was very upbeat. Close to financial district.
September 11, 2014
Rated 4 out of 5 Great Hotel!
I've been staying at this W since 2005; it's the only place I stay, given my choice, when visiting Chicago. The staff is great, the location's fantastic and the prices are reasonable for the area. I also enjoy the Living Room & bar, as well as the room service menu.
My only issue is that the hotel's infrastructure seems to be older. During my last stay, I kept waking up to the TV next door and what sounded like water rushing through pipes that were groaning under pressure.
Other than that, I've had nothing but good experiences here. Keep up the good work.
October 11, 2012
Rated 5 out of 5 by Kevin65 W the staff does whatever it takes to make your stay comfortable and enjoyable
Management gets five stars for staffing this hotel with great people.
July 8, 2013
Rated 1 out of 5 by BBC1 Would never stay at the W Chicago City Center
Room was small, facilities overall not up to Starwood standards...
September 20, 2012
Rated 5 out of 5 by IndigoSleeps Best night's sleep EVER!!
This hotel is beautiful. The lobby is so swanky and beautifully decorated.
The food at IPO was delish! Service was quick and expeditious...everyone was super friendly.
Concierge and staff were indispensable.. as a visitor to Chicago, they were extremely helpful and knowledgeable.
The best part of my visit, however, was the room, specifically the bed. Not sure of the magic they have harnessed for their beds but it was the BEST night's sleep I've ever had.
Would stay there again and again!
July 28, 2014
Rated 5 out of 5 by Sm1096 Awesome guest relations!
From check in to check out this property gave 100%!
July 26, 2012
Rated 3 out of 5 by Dkp1 Weekend getaway
I went to Chicago for my friend's dad's retirement party (not held at W). I'd had a stay there in Dec 2012 that was subpar. This stay was better but I think I've captured my sentiments in the star ratings better this time.
I did get an upgraded room but suspect the word fantastic suite is an overstatement. More like nice suite. The tub seemed old/worn out and I was not tempted to take a bath. When I entered the room the usual W room music was not playing in the TV - this is usually a warm welcome telling you you've walked into a room at a W and evoking fond memories of past trips.
Room service was good.
Eden the concierge is among the best I've encountered - the star of the place.
Front desk staff were much friendlier on this visit.
February 19, 2013
Rated 3 out of 5 by TeachIL Alright
We were in town for a wedding. We had to wait almost 40 minutes for our rooms. The size of the same priced rooms varied greatly. Groom's parents room -- sit in the chair at the desk and it touched the bed. Bride/groom also had the small room. Another room for the bridal party was a bit bigger. Ours was the largest. All were "wonderful" rooms costing the same. High price still did not include free internet.
August 21, 2014
Rated 5 out of 5 by DCTravelHound A true stand out in the Windy City
I've stayed at this hotel off and on for the past 8 years. And I think it is better now then it has ever been. Service provided by the employees is top notch - from handling requests prior to my arrival through the entire stay. The renovations have really added to this property. It's a great location in the Loop. Although it may have lost some of its original edginess over the years, it still is a great place to lay your head while in Chicago.
Yes, some rooms may be small, but there are also some huge rooms as well. The old phrase you get what you pay for is true - if you want a bigger room either reserve a larger room or be a SPG elite - this hotel always takes care of SPG elite.
You can't go wrong staying here - get to it people - stat!
December 5, 2012
Rated 4 out of 5 by Inti24 This hotel is clean and pleasant
The response of the staff to our request for a larger, more comfortable room was very quick, caring and pleasant. It changed our experience tremendously. Thank you for your hospitality and of course the delicious apples. We would have liked to have a kettle for some tea at night, we are use to having this amenity in the room.
August 25, 2014
Rated 3 out of 5 by Davids Does not live up to W standards
The staff was great as was the restaurant. However, don't stay here if you don't want to hear the El trains all night. I've been here twice in the last few months and even the 2nd time when I asked for a room without the noise of the train, the staff couldn't get me into a quiet room (and I have Platinum status).
Also, do not take room 301. The staff made it sound like it was an extra special room but it wasn't. It overlooked the front entrance so there was a lot of noise, the a/c did not work and the shower is too small to turn around in.
March 17, 2012
Rated 2 out of 5 by Baldino Could be a lot better
Staff excellent, particualrly house keeping and front desk. Concierge service was average. Rooms are typically small but as matter of amusement the bathroom so small you can't close lid on the toilet. I also, usually like hot water in the morning but there was none. TV basically did not work which as a stock holder is peevish as no money is mmade from remtals. The room in general felt dirty and well used, the sort of palce you are afraid to let your feet touch the floor. The food is average and not consistent with the W image. In general the people are the best thing about the hotel but is clear management and Starwood are not providing any measure of investment to keep up with base line quality of service typically associated with the W brand.
December 10, 2012
Rated 2 out of 5 Horrific attitude from service
Long day, no room service menu in my room. Went down 20 floors and hostess hands a lunch menu but boss said hes not serving it now. Got another menu. She knew next to nothing about the menu, got her boss gave him my order but he said union rules say he cant take my order.Ii had to go back to my room & call it in. I then was told my order couldnt be served in my room, union rule,, but he'd call me to come down to carry it to my room myself. Really? Im back in my room at 9 pm with no menu, starving, and away from home on my birthday no less.
August 14, 2012
Rated 5 out of 5 by chrisanda33326 Excellent Stay at the W
Absolutely had a wonderful experience at the W from the second I placed a phone call the day of my arrival. I spoke with Erica who was so kind and accomodating. We had a great spacious room, clean and inviting. After coming back from a full day of doing touristy things, we had a lovely note from Erica and a few treats. It was so nice to see. Thank you Erica! Also, the concierge, Eden was very kind and also got us priority seating at Yolk. Very Very pleasant experience. Thank you
July 21, 2014
Rated 5 out of 5 by pattib64 This Hotel has every amenity you could ever hope for
We were here for my sons wedding and the hotel could not have been more wonderful. Anything you wanted---------they were there. We've never stayed in a hotel that has been more ON SPOT in every aspect. Thank you so much for a great experience. We will FOR SURE highly recommend you to everyone.
August 27, 2014
Rated 5 out of 5 by Skhaneja Amazing staff!
I travel a lot for business and opt for Ws because the minute you walk through the door you can see the consistency with the brand. This property, however, has everything a W is supposed to have...and much more!
The staff are simply amazing. From Eden & Vanessa at the concierge, to Molly & Miguel in F&B (or b&f rather) they are incredibly attentive, friendly and truly hospitable. Every little request was accommodated with a genuine and cheerful gesture. My only point for improvement would be for them to make a little more of an effort to remember guest names and use them. It's a great little touch to make us who are traveling all the time feel more welcomed.
All in all a great property to stay at, especially if you're already familiar with the brand.
January 14, 2012
Rated 1 out of 5 by gustca01 Smallest room I've ever seen
The room that we received was smaller than the smallest rooms I've seen in, even in NYC. I'm used to the W being a great experience and have been a Starwood member for years. They wouldn't upgrade even though acknowledging my status. I would not recommend this to anyone. The lobby and bar areas are cool. Rooms are horrible.
August 23, 2014
Rated 4 out of 5 by es33 Professional, courteous staff
Stayed four nights at the W City Center for Lolla weekend. Fantastic location for hitting the sites. Extremely impressed by the staff and their friendly & professional manner. The concierge gave us an excellent recommendation for a late dinner and booked us immediately so we were able to walk right in to our table with zero wait (not the case for the twenty people in line outside the door). The manager on staff Sunday (H.) helped to adjust an issue with our reservation promptly and was superbly professional - special thanks to her.
August 4, 2013
Rated 4 out of 5 by seasonedtraveler1 Select an Inside Room
Everything was great about the hotel physically but the subway trains are noisy. The rooms were recently renovated, very nice, and the public areas are cool (albeit a little dark). Yet, despite being on the 21st floor, every <10 minutes, I could hear a loud noise of the trains. Kind of like being by an airconditioning machine. It didn't keep me from sleeping, but I generally sleep deeply and was more of a nuisance. I would suggest choosing a courtyard room - or the W putting thicker windows in on the train side of the building.
March 29, 2014
Rated 4 out of 5 by cwujd1 Nice stay. 2 Oddball Observations
My wife says we're not hip enough for this hotel. Perhaps. As is typical for the W brand, everything has a clever name. The fitness room is called "Sweat." The concierge desk is "Whatever/Whenever." Even the spare toilet paper is in a bag labelled "Back-up Plan." But the hair dryer is in a bag labelled "Hair Dryer." What's up with that?
Every room has a DVD player and the hotel has a lending library of DVDs and music CDs. A movie listed under Comedy is The Squid and the Whale. A very fine film about the breakup of a family. But one of the saddest movies you'll ever see.
We had a nice stay at the W City Center. All of the staff were super friendly and helpful. You don't always get that in busy Chicago. Good loop location. Very convenient to Union Station.
August 23, 2012
Rated 4 out of 5 by wingwing Light bulb and sink drain
I stayed one night on 04/13/2013. It was nice, but some minor things need to be fixed for next SPG guest. My room was fabulous room 1614. Two light bulb flickering was annoying, light stand at sofa area and ceiling light bulb of bed. It worked for 1-2 minutes and then it was flickering. So, I turned off two lightings. Also, sink drain part was not working. So, It was manually pulled out by finger and I drained the dirty water. I was satisfied with everything except these things which could be annoying to future guests.
April 15, 2013
Rated 3 out of 5 by JedMac71 Beautiful, semi-functional space
As usual this W (like most of them) is beautiful, chic, and cool. I love the look and feel of this place. However, it's still a hotel and when you are crammed into a tiny, badly designed area for over 20 minutes at check in AND check out, it detracts from the overall positive experience of being in this hotel. Great design is both beautiful and functional - as I've seen at other W hotels - so I am hoping on my next visit to this loc, the check in/out process will have been improved.
July 9, 2014
Rated 5 out of 5 by JJ1113 Great stay!
We recently spent a few nights at the W City Center and it was fabulous. We used the Acura Experience for dinner one night and it was so much better than taking a taxi. Food in the restaurants was very good, staff was very attentive to our needs. The walls, however are paper thin- it would be great if the W could offer a white noise machine along with the sound system in the room. The bathroom products were some of my Bliss favorites (yum!)- but the hair dryer in the room was very lackluster so I definitely would bring your own!
March 19, 2013
Rated 4 out of 5 by HODT Great Stay in wonderful new hotel
After deciding to extend our stay before we arrived, the staff were very helpful in linking two separate bookings so we wouldn't have to move rooms mid stay.
When we arrived at the hotel before check in time, (very easy to reach from airport train) we were met with a very friendly man at the desk, Tyler, who upgraded our room without us even requesting it and was extremely friendly throughout our stay. This was true of all staff at the W.
The hotel is excellently placed to explore all the sites of Chicago. Would recommend.
March 31, 2014
Rated 2 out of 5 by SLEEPYLAURA LOVE YOUR HOTEL BUT 2 PROBLEMS
FIRST, WHEN I MADE THE RESERVATIONS, I CALLED IN AND ASKED IF WE COULD GET A ROLLAWAY BED,....NO PROBLEM. WHEN I ARRIVED THEY TOLD ME THEY MADE A MISTAKE AND COULD NOT GET A ROLLAWAY IN OUR ROOM 1801 BECAUSE OF A FIRE LAW. THEY SAID THEY COULD PROVIDE AN AIRMATRESS, BUT THEY WERE OUT OF THOSE TOO, NOT EVEN EXTRA BLANKETS...
SECONDLY, THE DRAPERY BLINDS DIRECTLY ACROSS FROM THE BED WOULD NOT GO DOWN WHICH PREVENTED US FROM SLEEPING PAST SUNRISE, AND WE HAD A LATE NIGHT AND HAD HOPED TO SLEEP TILL AT LEAST NOON..... WAAAH...
April 16, 2014
Rated 3 out of 5 by Disappointed10022 Room Problems
I have stayed at this W before and not had similar issues, but there were a number of problems with my stay this time:
First, the clerk at the desk offered me a "quieter" room overlooking the interior courtyard, or a room with a nice view of the city but where I might here the El. I chose the latter. To my surprise, the room had no view (it actually overlooked the interior, but I also heard the El.
Second, the heating controls did not work properly. You could reset the temperature and it would go on for a few minutes, but then it would not stop and would not re-engage to maintain the correct room termperature.
Third, the bed comfort was just ok. I have stayed at many Westins where they have been great. This one was not, and the bottom sheet kept coming out.
November 15, 2013