Rated 1 out of 5 by WHotelGuest110 Poor service
I had poor service at every check point at this W Hotel. The wake-up call was too early, I had to wait a really long time for a new room key after the first was deactivated, the internet in the room wouldn't work and it was hard to get someone to help with it, and points that I was supposed to get for being Green for the environment were not delivered when they were supposed to be.
October 7, 2012
Rated 5 out of 5 by jechho Great hotel!
Stayed here on two occasions in December and January 2013. Both times we were upgraded to a nice suite. Loved the room, the location and the common areas.
Some room for improvement:
- Had to wait forever to get the upgraded room. Yes, I know one should be thankful for the upgrade, but other people were also complaining about the slow housekeeping and that rooms never very ready at check in time. Hey, we are paying to get into a room from a certain time at the day!
- Had to ask for the spg platinum upgrade. How hard can it be to do this automatically as per the spg rules?
- it is impossible to block out all the daylight with the current curtains. They may be trendy, but I have never slept in a hotel room with curtains like this.
- platinum breakfast was served at the bar area (by sale) and it was not possible to get all the items one are entitled to per the spg rules using the amount of breakfast credit you get.
January 21, 2013
Rated 5 out of 5 by DanC Business or Pleasure
Stayed at the W on business and it was just perfect. Great view, great room and excellent service. Was probably the most relaxing and enjoyable business trip I have made in years and that is saying something! Will definitely stay at the W again on my next trip down AND bring my wife to do a business and pleasure combo. Just too hard to stay here on business only!
March 13, 2013
Rated 5 out of 5 by Winetester Great getaway
I only stayed there for a night but it was an amazing stay the pool area never closes (the bar does) the hot tub was nice and the pool was great.
The room when we arrived it was very clean and smelling wounded full. The staff exceeded my expectations everything I asked for I got with in minutes. The price for the food in the room was good.
October 14, 2012
Rated 5 out of 5 by WineAdvisoryGroup Cool, Hip W on the Beach
Excellent Service and the cool W vibe is on display here at this very nice property across the street from the beach. Had a standard room, which was fine. My son loved the purple pool table in the lobby and the various chess sets about. Good drinks at the lobby bar. Very cool swimming pool. Excellent Valet Parking. Highly Recommended.
April 9, 2013
Rated 4 out of 5 by Hank543 Great rooms, staff needs work
My room, the meeting room facilities and common areas were very nice. However, it seems the front desk staff needs training on the systems as well as basic customer service. Took forever to check-in even though there was no line and I was working with a staff member (very confused). On leaving, I verified several times that my statement would be sent to my email, eliminating the need to check out. Never got the statement. I did however get 3 or 4 invites to take this survey.
July 1, 2014
Rated 5 out of 5 by KC1957 Staff makes the difference
The Staff from the front desk personnel to to the room service folks are all focused on casual but responsive service. They are nice, know what to ask, and how to make a guest feel special. I have stayed here twice now and will definitely come back. I even left an item in the room, and it was given to the risk dept, who kept it for me until I could have it picked up. The rooms are well-designed, and maintained. Quiet and peaceful, but the people make the difference.
July 2, 2014
Rated 3 out of 5 by PCJaxBeach Mediocre At Best
Unlike other W Hotels that I have visited, this hotel never exceeded expectations. Upon arrival late Friday afternoon I went to the pool and it was a complete MESS. My patio chairs in the room didnt have cushions and I had to call 3 times for additional towels. The staff just never went above and beyond. I expected much more.
July 12, 2012
Rated 2 out of 5 by WILLFL Not impressed
The suite had no pull out couch, and roll away bed was unavailable, no coffee maker in room, bathroom was dark, stained rug, bland decor. This hotel charged a fee to use SPG free night awards. Line at check-in was not single file so the next person in line could be called. Instead, if you got stuck behind someone taking a long time with one customer service rep, others were served before you with the other available customer service reps even if they were not waiting as long. Vallet took forever and it was very unorganized, traffic patterns in vallet were confusing.
Vallet and and service staff were all very nice and very accommodating.
April 16, 2014
Rated 5 out of 5 by superglew Best W anywhere
I have been to almost every W Hotel in the country, and this hotel ranks at the top. This is a great property, and the staff is on top of their game. As a platinum member, I am usually upgraded to an amazing room. The pool and dining facilities are terrific. If you are traveling to South Florida, this hotel is a no brainer.
February 21, 2012
Rated 5 out of 5 by Gibson1935 great place to stay
This hotel is a great place with an even better view. Lots of things to do around this hotel, it is in the "high class" area!! The only thing i would say is that they dont tell you all the parking is valet and you will have another $30.00 per day parking charged to your room..Other than that i will stay here again.
May 1, 2013
Rated 5 out of 5 by BostonBill57 Business Stay
The resort was clean and the residential style rooms allowed me to work and relax in the same space. The views were amazing and the staff were extremely pleasant. One of the better maintained resorts in the Ft. Lauderdale area.
February 22, 2014
Rated 5 out of 5 by Carhartt Excellent Hotel!
The W Fort Lauderdale is an exceptional value and close to everything. It is luxury at it's best. Great staff, great rooms, great gym! I love this hotel and every visit has been perfect! Thanks to all the wonderful staff who make each visit a treat. You really do feel like royalty at the W Fort Lauderdale!
May 31, 2013
Rated 3 out of 5 by KingKong17 Housekeeping and Maintenance staff need to talk....
Stayed here three times in the past month. Staff is great. Very attentive and accommodating. The physical facilities need some attention... A few select observations from my multiple visits: 1. Bathtub/shower drain popup sitting on the edge of the tub for two days in a row. 2. Drawers for clothes broken. 3. TV display screwed up (picture was kind of like the Obama posters). 4. Shower curtain too short - did not reach the top of the tub. 5. Exercise bike in fitness room (far right side) would not start - good thing because the foot straps were broken. Housekeeping and maintenance staff need to communicate.
Also - stay away from the blueberry muffins available for breakfast in the "Living Room". Greasiest muffin I have ever had - same thing three different times. The last time I just threw it away after one bite and stopped at a local bakery.
July 3, 2014
Rated 5 out of 5 by Grrink great W hotel on the beach!
the hotel was very good and most all of the staff were excellent!! For such a busy location right on the beach during the holidays specifically New Years eve the hotel did amazing!
I travel every week and they did an excellent job... Marco and his staff work very hard and it shows
January 3, 2014
Rated 3 out of 5 by Ritter Not as good as usual
We love the W, but this time we had a few minor issues, like the room getting cleaned late and not having the shampoo, etc., replaced. But the biggest disappointment this time was that our room was apparently right next to the elevator motor! This noise bothered us all night long! In hindsight, we should have asked to change rooms. I don't think the '12' stack should even be guest rooms, unless they disclose at booking that your sleep may be disrupted by the elevator motor and charge less for those rooms! The TV reception was bad in this room also. Local stations came in intermittently, and then we decided to rent a movie (over $20!!) and the movie blinked out a couple of times. So, we're a little sad that this hotel seems to have gone downhill a bit.
June 23, 2014
Rated 4 out of 5 by Pootz Great features, awesome food
The pool was good, very nice view. The food was excellent and the wait staff was amazing. I stayed in room 1917, the only complaint I have is the temperature control in the room was not good. The auto setting had a 10 degree difference which was annoying to me. Other than that it was a delight to stay here.
July 8, 2014
Rated 5 out of 5 by OB2014 Window in my shower?
I was not aware that my shower would have a full window into the bedroom. Although I was there with my husband it still was a bit too "revealing" for my taste.
July 11, 2014
Rated 3 out of 5 by bubbie Disjointed hotel
I'm in my 50's found hotel to be all over the place. I had a hard time getting around. This hotel is for the young 20 through 40's. Staff was wonderful, food also. When we checked out, we found some body's dirty panties.eeewwww. Hotel gave us $50. off room. I will never go back
June 25, 2012
Rated 4 out of 5 by missourian ok, but not more!
For fans of design hotel perfect, but not for business trips or family holiday trips.
Stuff was perfect. Lots of help.
Pool was very cold and I had to give back the pool towels till 6pm or had to pay 25 US$ ?!?!?!
Never had something like this, especially in a 4-5 star hotel!
December 19, 2011
Rated 5 out of 5 by Ekanas A little peace of heaven
I love this resort, from the decor which makes you feel comfortable and relaxed the minute you step through the doors. I have been to this property several times and feel of the properties i have had the privilege of experience, this takes the top spot on my list.
March 7, 2012
Rated 5 out of 5 by AirlineGuy From Check in to Check out I felt Special
I stayed one night in February and returned in March for 4 days . I went back to Ft Lauderdale specifically to stay at The W.
From a sincere welcome at the valet i went up to check in and was greeted promptly with a friendly smile. I had booked a Partial Ocean but was upgraded to a Full Ocean with Terrace. A very unexpected treat that i will never forget.
we enjoyed 4 days of relaxation, prompt valet service, information from the concierge and friendly smiles every day.
Check out is at 11 and my flight home was at 8pm. I inquired about a possible late check out and the front Desk blew my expectations when they offered a 1pm late check out, they held our bags while we went for lunch and a last minute stroll down the beach. When we returned at 3:30pm they gave us a courtesy suite to freshen up and relax in for an hour. we went for Dinner and then to the airport.. we totally avoided the "long wait" at the airport.
I love the W Ft Lauderdale and will always recommend it to my friends, family and customers/passengers at work.
March 17, 2012
Rated 5 out of 5 by Honey13 Lovely Hotel!!!
I enjoyed staying here, although it was on the pricey side but comfort wise was great! Still don't understand the see-through bathroom though, weird touch but classy room all the same. Would love to stay again if I can afford it.
August 26, 2013
Rated 5 out of 5 by Angy246 Fabulous Hotel
I was at the W Fort Lauderdale for a work conference and thoroughly enjoyed my stay. The staff was amazing and cheerfully fulfilled any request I had! My room was amazing and incredibly comfortable.
July 9, 2014
Rated 5 out of 5 by Mandy12345 Awesome room, view, location, and staff!!
Such a beautiful W hotel! Right when I stepped into the living room, I knew it was the exact vibe that I expected from the brand. The guest room is phenomenal: very comfy bed and modern decor with the W twist. The location of the hotel is unbeatable with the beach literally right by it. My family and I went to steak 954 for dinner and it was great! Overall, every staff we encountered was so welcoming and engaging! I will definitely be back!!!
June 30, 2014
Rated 5 out of 5 by K9Fire Sexy Vibe
I love this place!! I felt like it was a smooth, cool, relaxing oasis. Sultry vibe throughout the hotel. Definitely recommend this place if you like to party. I will for sure come back.
April 22, 2013
Rated 5 out of 5 by JohnV5 Staff is Fantastic
I have stayed at the W in Fort Lauderdale before and the service just keeps exceeding itself.
Raoul, Jay, Julio and Hermano at the concierge at the best . They make everything so easy to access dining reservations , care rental and their knowledge of the area. Makes my business trip so much more comfortable.
Also the hotel staff that greeted me. Keyshwan remembered me from my stay in August 2013 and asked where the rest of my family was. Fell like coming home.
Also ALex and Allie at the pool side service is phenomenal for the 4 hours of down time I had they made my staff even better.
Then there is my personal concierge Victoria Freijtas at home office spg. She is the best. Does all my travel plans. Thank you Victoria.
So in other words GRAET EXPIRENCE ALL AROUND!!!!
June 23, 2014
Rated 5 out of 5 by SPGPJ W FTL Better Than Ever - Thanks W Insider!
My wife and I just stayed at the W FTL for 11 nights, including the busy Labor Day weekend. W FTL is our preferred vacation destination, which we have visited approximately 20 times in the past 3+ years. The staff was attentive as ever and seemed to be challenged to perform to a completely new level. A new W FTL Insider, Ryan, made this visit especially memorable for us. Ryan recognized our Platinum status and loyalty with exemplary customer service, at a level we have not previously experienced at an SPG property (worldwide). We cannot thank Ryan enough for assisting us with an important service issue. Besides Ryan, we would like to recognize the W FTL Living Room Breakfast team (Superstars) Jorge and Jose. Through their friendliness, efficiency and politeness, we had a great start to every day at the W FTL. Our thanks and recognition also go out to the highly dependable W Concierge Jay as well as to Steve in Steak 954 for excellent service during our dinner party. We normally do not take time to share our thoughts in this forum but wanted to recognize outstanding service during this visit to the W FTL.
September 13, 2013
Rated 5 out of 5 by Bobbb Location, food and facilites
Sunrises impressive from the high floor room balconies. Food and service exceeded expectations. Pool area has great orientation and view with plenty of servers on hand for libations
December 19, 2012
Rated 4 out of 5 by jacko4589 Great Hotel
I booked this hotel with air miles. A great hotel in the center of the action, clean. The lobby is very dark but I suppose that is their new age look? I am getting older so I am not familiair with the new fashion trends. We were a family of 6 and we had a great time.
July 7, 2014