Rated 4 out of 5 by Fandreot For once in a life
The hotel is marvellous, rooms are outstanding and staff are very attentious. But I found it too pricy, the ammenities of the hotel (room, pool and beach services) are too pricy as well and almost nothing is included (breakfast, water in the room). And I found it abusive to charge the umbrella in the beach (this is a beach hotel!) and only provide Voss water in the beach as well, it should be provided other options. For instance W Mexico charges $200 and includes water in the room and breakfast.
April 12, 2014
Rated 5 out of 5 by 27Anniv Wow! Best service we've received.
Everything about our stay was wonderful! But the staff was the BEST PART! From Kasey at the front desk sending us champagne for our anniversary, to Christina at the Concierge desk recommending the perfect club for us (we're 50+) and Maria at the pool bar introducing us to our new favorite summer drink. Oh! and Pedro driving us in the Acura MDX as a courtesy - we were so pampered and LOVED our stay. We never passed a member of the staff who didn't engage us politely and professionally.
We WILL be back!
July 15, 2013
Rated 5 out of 5 by Biztravel13 Awesome
Had a short 2-day business stay. My experience started with getting my car parked. The valet (Hector) was just what you would expect: welcoming, professional and FAST. The reception check-in staff (Chris) was great. He was attentive, and courteous. When I asked to have a late check-out he made it happen. The beach staff is very friendly with a constant welcoming smile - just love it... My room was great with all the W amenities. The hotel pool was awesome to hang out. I would stay at this hotel again.
April 22, 2013
Rated 4 out of 5 by WMaMan Suite Stay
We just completed a stay at the W. Miami Beach, I stayed on points and used a suite night upgrade, and was given a very nice suite on the 9th floor. The staff was very accommodating and took very good care of us. I was particularly impressed by the staff's handling of a mistake on our bill at checkout. Mistakes happen, quality is measured not by the mistake, but by how well it's dealt with. The staff quickly and painlessly corrected 2 mistaken charges on our bill... cudos to the front desk staff.
October 23, 2013
Rated 5 out of 5 by dsw1 Best of the best
I am a Starwood fan, especially their W brand hotels. My job involves a fair amount of travel and, combined with frequent personal/family vacations, has allowed me to sample scores of hotels each year including a dozen or more W stays. Most are exceptional but this is my favorite in the USA. Fantastic design throughout the rooms, hotel and grounds. Great ambience and remarkable service. South Beach is great and many of the rooms afford nice views of both the beach and the city lights of Miami.
November 14, 2011
Rated 2 out of 5 by Pfeil This Hotel is not what it used to be
The hotel is a very crowded hotel, because of the South Beach location. The rooms are very modern with a nice view of South Beach. The quality and size of the rooms is average, nothing spectacular like you would expect from a W hotel. Staff is very helpful, like always. It is not a hotel to hold business meetings, because the facilities are not the best for this purpose. In general it is a trendy hotel to experience a little South Beach, but not the quality you would expect from a W hotel.
August 10, 2012
Rated 4 out of 5 by dwdandns2545 Closel; but not enough
Great stay overall (mainly bc of beach and weather), great rooms, beautiful beach...service was great on the beach, anywhere else, below average with long wait times. Bang for buck is inadequate. Checkin/checkout can be a nightmare with wait times. Drink and food variety outside of restaurants average and limited. Very friendly and accommodating staff when you finally get to interact with them. But paying $800/night then getting charged $15 for wifi is hilarious and laughable in 2014.
March 11, 2014
Rated 5 out of 5 by ADV1234 Ancillary Revenue
The hotel is great and so is the staff. From the passenger´s point of view, it simply does not look right that you get additional charges for umbrellas at the beach or internet access when you are paying a nightly rate of approximately USD600, just that, it does not look right.
The pool area is too crowded and the booking system does not work quite right despite the efforts from the staff. We were told a that many chairs were booked, however we did not see anyone using them for a while.
November 22, 2012
Rated 3 out of 5 by Nope79 Solid Experience - Needs Tweaks
Overall this place is fantastic, but could use a few tweaks. I would not let any of these suggestions keep you from going, but here they are.
- Beds are not great. The Mattress is hard and lumpy.
- Could use more food choices. The lunch and dinner menu at The Dutch was limited. e.g. only 1 salad at lunch.
- Staff. The wait staff at the pool always seemed like I was bothering them if I asked for a drink or menu.
Again, overall good place, but they could improve.
May 19, 2014
Rated 5 out of 5 by Larry40 Wonderful Experience
Our recent stay at the W South Beach was a wonderful experience. Our accomodations were very nice, the beverage and food service was exceptional. The staff around the pool area were friendly and courteous. Paulo , the pool area manager went out of his way to arrange specially prepared food for our restricted diet and made certain we were having a wonderful experience. Jorda and Gabby provided exceptional and friendly service. We will be back as as soon as possible.
May 15, 2014
Rated 2 out of 5 by VY2323 Unless you want to party, don't stay here
I was very disappointing in this hotel given the high price it charges. On the positive side, the rooms are very nice as it is a newer property. However, the service level is very poor and I have no idea why Starwoods made this a category 7 property. The staff generally do not care and are not very polite. Moreover, the hotel is very loud and brings a party scene with it. Unless you are here to party, I do not recommend staying here, particularly if you are traveling for business.
September 25, 2013
Rated 5 out of 5 by Dimi123 Great hotel for vacation or businnes meetings
We were here for an international conference. The hotel was at proximity with the convention center. The beach was right next to us. The restaurants inside the hotel are excellent. The people and the service at the W (whatever whenever) are awsome. We asked the concierge for assistance and Vicky helped us a lot! In addition, Felix from the Banquets was great as well. In general this is a highly recommended hotel!
June 29, 2014
Rated 4 out of 5 by DBUSBY SPG PLATINUM/HOTEL OWNER
I RESERVED THROUGH THE CONCERGE SERVICE AND BASICALLY THEY MESSED UP , CANCELING THE WRONG RESERVATION. WHEN I CHECKED IN THEY COULD/WOULD NOT UPGRADE NOR USE MY SUITE NIGHTS. I SUFFERED THROUGH MANY W SOUTH BEACH EMPLOYEE CALLS FOR OVER A DAY AND FINALLY WITH THE HELP OF BRIAN HERRO,DIR OF WELCOME GOT A UPGRADE. I COULD FINALLY FULLY ENJOY MY STAY BUT DIDNT FEEL I WAS TREATED LIKE A VIP, ESPECIALLY NOT PLATINUM . EVEN HAD FRONT DESK DENY MY FREE BRKSFT . ALOT WORK ON MY PART.
April 9, 2013
Rated 4 out of 5 by CindyG Loved the W South Beach to death with just a couple of small caveats
I am a huge fan of W Hotels and W SoBe lived up to my (very high) expectations. Spacious and extremely comfortable room, great location, great service, great experience all round. Minor nitpicky things: the staff service rooms very late in the day, which I assume is to cater to a late-rising and indulgent clientele :) Less good for a business traveller like me. I was also puzzled, when I needed to take (paper) notes and found I'd forgotten my notebook, to not find any kind of note pad anywhere in the room. Was it hiding somewhere I didn't look? The stationery tray contained only a postcard form which I ended up using. My breakfast eggs at The Dutch were cold (I guess they'd sat around to accommodate the delivery of sizzling hot bacon :)) But these were minor details within an otherwise highly enjoyable stay.
April 8, 2013
Rated 5 out of 5 by Intera perfect vacation
Perfect! Congratulation to the whole team!
August 15, 2014
Rated 4 out of 5 by IareOne very nice hotel
Over all the Hotel was very nice and had great features which made our stay very comfortable. The only two thing that I had an issue with; the WiFi was free in the Lobby and pool but not in the room (this to me felt like a money grab), also the staff (very helpful and responsive) at any task they lingered around until you reached into your pocket and tipped them. it made my wife very uncomfortable.
July 3, 2014
Rated 3 out of 5 by TOMO21714 Good Room can be great with small fixes
The Bose speaker systems were not plugged into the TVs so they were of no use. The desk electric system was unplugged and not useable. I couldn't plug it in myself. As a result too few outlets. I had a suite with three views which was nice. There was one garbage pail for 1.5 baths, a kitchen a BR and a LR. Very inconvenient.
Great location. Great beach and pool. All guests are there to party so be prepared to be woken up at any hour of the night with other guests revelry
February 10, 2014
Rated 4 out of 5 by Kljdog Excellent Service
My husband came down for a long weekend. The thing that most impressed me was the level of service, from the pool staff to the restaurant wait staff to housekeeping. We mostly sat by the pool, but it was great to be able to go right out to the beach for a walk as well. We also enjoyed borrowing the hotel's bicycles to ride up and down the boardwalk. We ate at both restaurants at the hotel and enjoyed them both.
I was skeptical at first about staying there due to the construction noise at a neighboring property that I had read about . We asked for a room that was not on the construction side. The noise was somewhat of a distraction during the day while sitting at the pool on weekdays, but faded when the music went on in the afternoon. However, there was no work being done on the weekend so it was not an issue then.
February 11, 2014
Rated 5 out of 5 by Eddie420 One of the top in South Beach
Staff, especially Leo at the pool and beach, took this hotel from good to excellent. The location is prime and rooms are better than expected--at least the Spectacular Studio is. But, when staff like Leo go out of their way to make sure everything you want is there for you, it adds a lot to the overall experience. Definitely will go back. (Only negative is the construction on the neighboring hotel, so try and face south to avoid construction noise early on weekdays)
July 26, 2013
Rated 5 out of 5 by Ric48 Super comfortable, great service
W SOBE has a great location, next to Collins but not in the middle of traffic and noise. The hotel is super comfortable, the lobby, the restaurants, the pool and the rooms are all spacious, well decorated and cool.
The food is very good throughout, the service is outstanding, the staff is attentive and efficient. Bliss Spa needs remodeling and probably some improvement in treatments, that is the only part that is good but not up to the general standard of the hotel.
September 27, 2012
Rated 5 out of 5 by DrJones The Best Hotel in South Beach
This was my first visit to the W South Beach and it exceeded all my expectations. From the moment I arrived at the hotel and throughout my stay, personalized service was at the forefront of everything at the W Sobe. The staff always greeted me with a smile, inquiring how was my stay and if I needed anything to make my stay that much better! OMG, the rooms ---- I was not expecting anything fancy, but perhaps I was upgraded due to being a loyal SPG member. The suite was way over the top. I was traveling alone so I didn't know what to do with the almost 1,200sqft of space in the Oasis Suite. I took the pleasure of eating dinner at Dutch which is their 3 meal a day restaurant. If you eat there you have to try the grilled porkchops. I plan return one day and will try Mr. Chow. I've only heard great things about. Overall, my visitt to the W South Beach was more than I could have imagined. The hotel is well appointed and the staff's level of service and committment to guest satisfaction sealed it for me.
July 25, 2014
Rated 5 out of 5 by sarahaheath Love it here
While I love this hotel for everything from the room to the smell of the lobby, I would like it even more if the food options had a bit more price diversity. $10 for coffee every morning is a bit insane. Other than that, if you are looking for a 5 star experience in Miami this is a great option.
July 23, 2014
Rated 5 out of 5 by jalex W South Beach
This is an amazing property! As a Platinum Guest I was upgraded to a corner suite with 2 bedrooms and wrap-around balcony with ocean view!! All amenities were outstanding! Up until now, when visiting South Florida the Westin Diplomat has been my principal destination. That may change now (especially since on the same trip the Diplomat claimed to have no suites available for upgrade, but other staff indicated that business was very slow). Thanks, W South Beach!!
December 29, 2011
Rated 2 out of 5 by ERCJHC123 SERVICE GREAT BUT ONE ROOM WAS NOT GOOD AT ALL
SERVICE WAS EXCELLENT
ROOM LOCATION AND RESPONSIVENESS TO CHANGE ROOMS WAS UNSAT
ROOM SERVICE WAS FAIR...COLD
POOL WAS GREAT
TOOK THE TIME TO WRITE A LETTER TO GENERAL MANAGER..NO RESPONSE
NOT A GOOD SIGN !!!!!!
July 31, 2014
Rated 5 out of 5 by Sookie45 Excellent Service
The W South Beach exceeded my expectations on service. When I requested to extend my reservation Shavonne in Room Control upgraded my room. Guadeloupe assisted in the efficient process. I was very pleased with the overall service of the hotel. I would recommend the W for your lodging needs.
July 20, 2014
Rated 3 out of 5 by Nikita Great design, poor service, overpriced
Poor platinum SPG recognition (actually just welcome gift and questionable upgrade). Poor housekeeping service. No feeling of genuine care. Asked to replace batteries in scales few times until success. Same with shampoo, teabags etc.
Didn't receive housekeeping service last day, requested it by phone call in evening, went out, returned in two hours in the room - zero result.
Room rates are too high even for this area.
Didn't enjoy stay at this property.
February 7, 2012
Rated 5 out of 5 by cbrew Love this Place
second time there and it was better than ever. Everyone of the staff was great again. cannot wait to get go back to stay
August 5, 2014
Rated 5 out of 5 by Level5 Hands Down Best Mangaged W Property I've Been To
W South Beach best hotel in South Beach by far...should be the model for other W properties. The property is meticulous and the service is the best I've ever had at any of their hotels which says a lot. It is run so well and attention to every detail is evident. Melissa S. and her staff really goes over and above to make the experience stellar. Seriously cannot think of anything that isn't a 10 on the scale,,,just that good. Hope nothing ever changes.
October 7, 2013
Rated 4 out of 5 by bb1533 Good hotel with some obvious flaws.
Good hotel in good location. Inexplicable why second bedroom of suite did not have a clothing pole to hang clothes on in the closet. The lighting in the main bedroom was beyond inadequate and it was impossible to read in bed and I could barely see what was in the closet. this is easily fixable. Another guest of the hotel made the same comment to me. I had a small billing error which is still not corrected after one phone conversation and two emails.
January 2, 2014
Rated 5 out of 5 by TimnSuze Employee WOW'ed
Upon arriving, everyone from the valet team was great, very helpful and friendly. next came the doorman, and as my wife pointed out, we never once touched a door at the W south beach it really felt like royalty. the heated outdoor infinity pool at night looking up at the stars, simply unreal. the front desk had an upgrade from the 3rd to the 17th floor which made us VERY happy. we were stunned by the service and the friendliness and we're Canadian!
February 22, 2013