Rated 4 out of 5 by WWSJ Great Service
In general, your staff are responsible except that you only had one person in your front desk during check in. This caused long waiting time.
August 5, 2014
Rated 4 out of 5 by wolflondon very good stay
Very well run hotel, staff not always responsive but very good atmosphere and good rooms.
i will come back
August 5, 2014
Rated 4 out of 5 by 5773 Terrific Staff
From the moment we arrived the staff (Emily at the front desk) was competent and hospitable. Room service was superior and the advice for possible visits to local attractions was excellent.
July 28, 2014
Rated 5 out of 5 by JJZ36 Fantastic Bachelorette Party!
I hosted my barchelorette party on Saturday night Delphine restaurant followed by Station Bar for drinks. Ladies, this is the place to host your party! Not only the rooftop pool, rooms, food and atmosphere were fantastic, it really was the service from the incredible team at Delphine and Station which really made our night so special. I would highly recommend this venue for an all in one fabulous evening!
March 10, 2014
Rated 3 out of 5 by KAYLA30 More for a 20 something year old crowd
The hotel itself met my expectations--the rooms were clean and the staff was terrific. I would expect a higher class from the W as far as the crowd goes and this is where i was dis-satisfied. The lobby bar at midnight on Saturday was horrible. There were trashy people everywhere i looked....one lady was wearing tight red pants, leopard shoes and what looked like a black bra for a top. She looked like a hooker right off the street. We didn't stay to hang out. I am a 30 year old girl who has stayed at several W's along with other high end brands and was disappointed with this particular hotel. I was having a girls weekend away in LA> The pool scene was too much like a college frat party--everyone was super young, prob early 20s , and seemed like a lot of non hotel guests. Luckily, I found myself a lounge chair. I would prob prefer to stay elsewhere next time when heading up to LA
April 22, 2013
Rated 3 out of 5 Great location, small rooms.
Upside it is new and clean and the location is great for fun in Hollywood, downside rooms are small and the night club noise is a problem even halfway down the tower. Great pool.
Also, the concierge pulled the "let me see if I can get you in" maneuver for the rooftop restaurant and tipped him fat to find it mostly empty and dead. Also the bill included some resort fee because it is near the pool? Not cool
January 10, 2012
Rated 5 out of 5 by IanS Impressive!
My wife and I had a Hollywood weekend and I'm so glad that The W could be a part of it! I read some of the "bad reviews" on here and went in with my guard up, but we were WELCOMED right off the bat from the valet and as we walked in to the check in.
Security is impressive and we LOVED the Acura Experience...Dylan was AWESOME!!!
We slept well and DIDN'T HEAR A PEEP! I would definitely visit The W again!!!
January 25, 2013
Rated 5 out of 5 by travelfrequent Great Customer Service
W Insider and Concierge staff consistently provide excellent customer service. The staff is attentive to the guest and is adept at adapting to the particular needs of the clientele. Most importantly, the staff exudes a welcoming attitude and exhibits a willingness to make every stay perfect. I've stayed at this hotel more than 10 times because of the staff's efforts in making me feel like a VIP.
March 8, 2014
Rated 3 out of 5 by shorThi Cool Scene
Cool scene to hang out and be seen but that's about it.. spg recognition didn't happen even after I provided my gold #...staff service was mediocre... rooms were cool.....but bathroom light was so dim I couldn't see a thing...when I called down to figure out if my status allowed any additional water/ perks (agent wasn't very responsive)....perhaps providing info upon check in would be more useful?
June 18, 2012
Rated 3 out of 5 by TangoWhiskey Concerns
The room met most of our needs but at the price per night a few things need improving!
Here are my issues:
1. No Golf Channel
2. Provided TV channels are lack luster and almost force you to rent a move at an exorbitant cost.
3. A per day/per device charge for WiFi? Give me a break! Once again, at the per night rate that should be included as it is in most lower price establishments. I felt gouged!
October 18, 2012
Rated 2 out of 5 by Tickedofftraveler Too loud at night
My boyfriend and I upgraded to a Marvelous Rm right above the central bar. The music was so loud that we couldn't fall asleep until it had closed down. They offered to switch rooms but we declined, as we already had unpacked in this one.. In short, understand that the hotel is a lively place on weekends. However, rooms should be insulated from there. It was a terrible night sleep!
April 8, 2014
Rated 3 out of 5 by archiekins2007 Ok stay
The hotel staff did not meet expectations. A staff member emailed me a day before the stay about the ongoing events at W. I did not get a chance to go through the email and hence was unable to reply. At check -in the staff member would come to me and start about how I did not reply to his email??!! I found this absolutely unnecessary...
Anywho, apart from this experience, the stay was good.
June 6, 2012
Rated 2 out of 5 by Helaine Recent stay at W Hollywood
We have stayed at the W Hollywood several times because of its proximity to our son's house. I am always surprised at the lack of amenities such as free WIFI, large towels, available staff to immediately assist wiith luggage, registration, etc.
There is an emphasis on style with very little substance. The most friendly people are the car valets.
A very disappointing hotel altogether.
January 21, 2013
Rated 4 out of 5 by thow1978 Love the Hotel - Hate the Wanne-Be Crowd
W Hotel are always amazing, but the wanne-be crowd that is being attracted is just out of control. Especially here in LA it's pretty nasty. I am not rich and I don't pretend, so when I see people that try to be someone there are not, I am disturbed. This hotel is amazing. The room we were upgraded to was INCREDIBLE! Thanks again for that. The noise pollution before 2 AM is very bad.
October 17, 2012
Rated 1 out of 5 by RZ500 No sleep
We were placed on the 11th floor without being told there was a dance club on the 12th floor. The pounding bass kept us awake from 10:30 until 2:00 am. Called at 12:30 am to complain and was offered no solution. The next day I was give 200.00 credit toward 350.00 in room charges, The lost sleep caused me to have a very unproductive day. I should have been given a full refund.
August 6, 2013
Rated 5 out of 5 by FTWTX Great location
Fantastic loction. Opportunity to do anything from dining to fun.
July 28, 2014
Rated 5 out of 5 by DiWalt Welcoming Staff and Great Fitness Room
My husband and I recently spent 3 nights at the Hollywood W. It was our first time staying at the hotel. I was extremely impressed with the staff. Everyone was very helpful and friendly. The room was very comfortable and the fitness room was very clean with lots of equipment and everything was maintained and working. Location was excellent. Would recommend and return.
February 26, 2014
Rated 5 out of 5 by LAmomager A sweet "SIXteen and the CITY" party at the W Hollywood
Where do I begin, as the mother of an "Up-and-Coming" TV actress, who has attend many fancy parties and events, planning a special party for her sweet 16th was tough. She fell in love with the W Hollywood and she and her friends were treated like Hollywood Celebrities from start to finish. The management took care of every detail and Zachary the Concierge "extraordinaire" was able to recommend all the best and hottest places for balloons, flowers, birthday cakes, limos and restsurants. He made sure everything went seamlessly. This party just blew my daughter and all her friends away and they will NEVER forget it! As they get older they will be loyal guests at the W since they know the service and experience is second to none. Thank you so much for making this such an amazing experience. I would encourage anyone looking for a party that will be truly amazing to call the W Hollywood right now and let the fun begin.
July 7, 2013
Rated 5 out of 5 by SFnips wow
I needed early checkin and they were able to get me a room by 11 am. I think it was a better room than I had booked. Very elegant feel to the place. The shower was pure heaven. Spa staff were delightful and room service and valet tolerated my odd hours. Weekend security is a headache -- I liked the place better during the week when there was more glitz and less hoochie.
January 6, 2014
Rated 2 out of 5 by bigperf charged for something i never took!
used my points for the free stay, wasnt able to check in at 3pm, but fortunately there was a pool party going on this day. Was scheduled to start at noon, but they wouldnt let us in until 1. not only was i on the event guestlist, but i was also a guest! Wound up getting charged for something, even though it was supposed to be a free stay. Guess nothing in life is free.
October 25, 2011
Rated 1 out of 5 by worstofservice Horrible Service
Horrible Service typical hollywood attitude asked us to turn down music which was playing from my laptop speaker a cell phone would be louder, room service took 60 minutes or more only to forget items
Room key cards kept deactivating so after walking to your room you have to walk back down to the lobby to get room key activated
Save yourself the head ache
November 4, 2013
Rated 5 out of 5 by Dakota23 Amazing Hotel with Welcoming Staff!
I came here with my boyfriend for a getaway for our anniversary. The hotel was amazing!!! It is so close to all the major attractions in Hollywood. The staff was very helpful, Christian was so friendly and made us feel very welcome. I highly recommend coming to this hotel and asking for Christian. He was great! Can't wait to come back!!
April 8, 2014
Rated 5 out of 5 by JagsFan Great stay in Hollywood
We stayed for 4 nights recently at the W Hollywood. The staff were very professional from the minute we arrived; my 4 night suite upgrade request was honored and we were thrilled to be informed we had a cool corner suite. The view was outsanding and it was nice to have plenty of room for the 4 night stay.
Great energy and overall experience at the W!
March 26, 2013
Rated 5 out of 5 by HollywoodTraveler Superior Hollywood Experience
The W in Hollywood is my favorite hotel for a vareity of reasons:
Excellent staff and attentive to needs
Great restaurants, lounges and clubs
Extremely comfortable, clean & stylish rooms
I've stayed at the Hollywood W more than a dozen times and will continue to do so. I have very high expectations and they are always exceeded.
April 11, 2013
Rated 1 out of 5 by Dzer65 This hotel is understaffed
The rooms were not cleaned. (Smelled of smoke) had to wait three hours for another room to be cleaned. Staff are a bit affected. Pool closes at 6 pm. No hot tub. Room service is not good. Food at restaurant is average at best. Neighborhood is marginal. Not worth the price. Lobby very trendy. That's the strong point. Decor is excellent. Good drinks.
August 3, 2013
Rated 1 out of 5 by Sebastian212 Not a typical W experience
From check in to check out, this had to be the worst W experience I've had. The only person who was actually friendly was the young man who got me a taxi when I was leaving.
The front desk needs to be taught some basic manners. I was appalled at the attitude they had towards me and the other guests who we're checking in/out at the same time.
November 17, 2013
Rated 5 out of 5 by Catherine44 Great Location; Exceptional staff and service
We were a family of 7 travelling to the W. From the moment we arrived the staff went above and beyond to make our stay enjoyable and relaxed - not easy when you are a family of 7 ranging in age from 10-50 yrs! Of special mention is Shannon the concierge and Simon the porter, who went out of their way to help us . We will definitely be back!
January 27, 2013
Rated 4 out of 5 by James219 Its a W
It is what you would expect of a W hotel right in the middle of hollywood. The staff is nice, but the hotel and hallways can get noisy in the evenings.
July 9, 2014
Rated 5 out of 5 by Vanda Total Wow Experience.
Super Wonderful , friendly,Staff members.
We had an awesome roof with the view of The Hollywood sign.
Acura Experienc was great. They were always available to take you wherever you wanted. (reasonable distance of course)
The stay at the W HOTEL was on e of the best memorable moments of our vacation!!
Will Definately return a second time!
September 16, 2012
Rated 5 out of 5 by markjs overnight stay at the w hollywood
from the moment we checked in until we left, we could not have expected better service or a more enjoyable experience. room was very well appointed and comfortable. would not hesitate to recommend or again stay at this hotel.
delphine restaurant downstairs was also a great experience from the manager to the server.
March 3, 2014