Rated 5 out of 5 by baza73 Wow indeed!
Where to start? The room was fantastic, great views and impressive size. The public areas were well maintained and as expected. The wow however comes from the staff. Anything we requested was delivered, quickly and with a smile. Karina at Bliss arranged a surprise visit for my wife from my very vague (and in English) emailed requests, including services from other areas of the hotel. Wave, Eclipse, Bliss and Bravo 24 all performed above expectations to make a magical short vist. We will return as soon as we can fit another break into work comitments.
February 23, 2013
Rated 4 out of 5 by Disspointed is it aService oriented W
A beautiful Hotel and fabulous rooms. Not the cheapest but happy to have paid for the special hotel. but happy to have paid for the special hotel.
Service lacks in pretty much all the F&B outlets.
Salt : booked a Table in person, and requested a particular table. This was booked, only for us to have been told later that sorry its booked for a larger group. It so happened that the large group never turned up
Waitress for friendly and polite, but had no knowledge of the Menu , as simple question , what ice cream do you have did not have an answer. Unsurprisingly she did not know anything on red wines, although only 3 red wines were on the Menu.
The Beach bar, again, after half hour our jug of Sangria had not arrived, and we had to cancel. only a hand full of guests were present.
The Bar is beautiful and should generate maximum revenue, alas, with only few table full in the afternoon
And 4 people behind the bar, chatting and 5 waiters, our drinks hadn’t arrived for half an hour.
Room service for breakfast, was worst! We ordered just Omelets and scrambled eggs and bot were too over done. When we told the waiter we were sent a fruit plate, but essentially the fruit cost us 80 euro's.... So although it’s a fab fab hotel the food and beverage Director or lack of needs urgent attention.
Reception was also not very helpful, we requested they help us book at the Italian restaurant Mamarosa, near the hotel, we were told no tables were available before 10-30 pm. At 9-00pm when we walked to the restaurant, it was virtually empty. Had Great food here.
April 21, 2014
Rated 5 out of 5 by Inttraveler Birthday celebration
I was immediately recognized as a SPG member and upgraded to a fabulous room which had a great view of the beach. I was so impressed I forgot all about the gym and went running on the boardwalk. The view was so magnificent before I knew it I was past the casino. I've stayed at W hotels before therefore know what to expect. Another positive I emailed the hotel letting them know about my special stay and asked for suggestions in return they sent an email with numerous suggestions. Upon arrival the concierge (young lady curly long hair) was excellent.
November 4, 2012
Rated 5 out of 5 by Pomello Stayed in an appropriately named "fabulous room"
what a beautiful hotel in a great location. Staff are always friendly and willing to assist. I struggle to find anything negative about this hotel ... the only small niggle was that there were areas that could do with dusting ... eg some areas in the room & a small table with telephone outside the lift floor 15, couldn't understand how a hotel with otherwise impeccable standards could overlook this. wouldn't hesitate to go back though. Stunning views!
March 12, 2014
Rated 5 out of 5 by ALAN67 Attention to personal needs of guests
My wife has arthritis and requires a bed of raised height. When we informed the hotel reception of this the staff very quickly resolved the problem by adding an additional mattress underneath the existing one.
We were very impressed by how friendly and helpful the staff were in all areas of the hotel and by the relaxing but efficient atmosphere and we would not hesitate in visiting one of your Wonderful Hotels again and will thoroughly recommend W Hotels to all our friends and family.
February 24, 2014
Rated 2 out of 5 by Emilie777 disappointing hotel
i was disappointed with my stay : you wait at least half an hour for check in and check out, the room is average and not confortable if you travel with a baby. very limited sun beds at the swiming pool for such a big hotel, beach beds not confortable. Custormers/crowd in the hotel is ordinary. Spa prices are exagerated for quality of treatement. On the positive, restaurants are really good, staff very welcoming and helpful but sometime very slow, gym is amazing. i cannot recommand this hotel for business travelers, neither for family
August 15, 2013
Rated 5 out of 5 by MattDubai Great 4 days stay
I have high expectation at a W and Barcelona did not disappoint. Great location, facilities, and food!. Upgrades to a corner suite on arrival and everything was excellent. Especially great were the staff at check in, the bar staff and hostess at the Eclipse lounge and the waitresses at breakfast. Could not ask for more.
March 28, 2014
Rated 5 out of 5 by toktok poor service at front office & bar
unique stay at a wonderful destination, great food & view from rooftop bar, but unfortunately poor service (waited more than 1 hour after check-in to get our luggage) and very slow service at all bars, drinks take 20 min ... as bar and restaurant manager is staying next ..
March 31, 2014
Rated 5 out of 5 by JoTPE79 What every W should be
This W has the best spot on the beach so it offers panoramic view if you are in the right now. We stayed at a fabulous room and the sea view was spectacular. The bliss spa and the eclipse bar was below our expectation, but again we stay during the week so there was't too much traffic (music was great). The pool is indeed quite small so I would imagine on weekends it can get quite crowded, which might be a disappointment for those who pay a very high premium for this property.
Staffs are great; they could be slow in some occasions but it is understandable during check out rush hours. The hotel is far from tube station, but there is a handy bus (line 17) stop in the back of the hotel that takes you to city center. Buy the 10-trip card to save, or take taxi.
July 25, 2013
Rated 3 out of 5 by Globetrotter59 The hotel is in a great location but has shortcomings
The rooms are very minimalist but adequate in terms of comfort. The supposed initial upgrade was a room that needed plumbing repairs and had a foul smell. The next upgraded room was large and had a great view. Staff member at check in was vague and disinterested and platinum membership was not recognised or mentioned initially. Dinner in Salt was so bad that we were not charged and the second night in other hotel restaurant resulted in food poisoning..we didn't try Bravo for obvious reasons. I would not stay at this hotel again.
June 26, 2013
Rated 5 out of 5 by Marcey EXTRAORDINARY HOTEL- THE PLACE TO BE
I am generally a "W" fan. I have always enjoyed their quality and comfort of the rooms they have for their clients. However, when we walked into our room at this "W", it basically swept us off our feet and took our breaths away. The views are stunning and tremendously beautiful for a typical room. The location of the hotel is also superb. It sits right on the beach; close to many restaurants and a nice walkable distance to fine neighborhoods.
I highly recommend this hotel to everyone! The "W" is the best way to enjoy Barcelona.
July 30, 2013
Rated 5 out of 5 by GeoDublin Memorable Experience
Wasn´t our first time to stay at the W Barcelona, we had great time once again. what can i say, it´s a hotel where you find yourself and discover real relaxation specially in its Fabulous rooms. a bed looking over the beach and all Barcelona is in the background. I highly recommend this hotel for everyone.
It´s a very special spot, more like a must see attraction when visiting Barcelona.
As a hotelier I would improve the Whatever, Whenever respond to the phone first and to the enquirers.
Jairo was pleasant host . great job.
January 11, 2013
Rated 4 out of 5 by Salazio No poolrules what so ever
If you want to spend a day by the pool you need to go up 7am and sit in the chair the hole day. If you just go a way for lunch in 30 min some other guests just has moved your stuff (or just throw it away)
There are no poolstaff that are in charge and control the area. It is like a war zone, kids are jumping in the pool at splash a lot, they are throwing balls to each other and you maybe hit by a frisbee.
If you want to use SWEAT be prepared that it is 30 degree Celsius inside the gym. Maybe that's why it is called SWEAT.
July 20, 2013
Rated 3 out of 5 by stu21 not 5 star service
Disappointed with check in, had to queue for 15 minutes, room not ready until 4pm then only one room was ready, the other was forgot about, had to queue again for another 10 mins.
To make matters worse, renovations started on the second day of our stay in the bar / reception area, the noise was annoying! We were only informed by email 2 days before arriving that the work was to commence during our stay.
This hotel is oversubscribed and cannot cope with full occupancy, what a shame it spoils otherwise a fantastic hotel.
September 13, 2013
Rated 5 out of 5 by HeatherC Breathtaking at Frist Sight
Hotel was beautiful in a pristine location. Complete ambience of beachy relaxation. My biggest qualm really was the lack of Platinum recognition I felt I received. They had me as gold in the system and I had to literally go look up my SPG number so they could validate the fact I was platinum, after nearly a year of being platinum this seemed ridiculous. I did not realize this until I was already placed in a room. The room was upgraded but after learning they did not recognize me as platinum I was likely not upgraded to the level of room I should have been. Staff was courteous and accomodating with the exception of some of the Salt Beach staff which needed to be shown how to smile. The spa left much to be desired with the eception of the pedicure station, wonderful!
August 13, 2013
Rated 4 out of 5 by cbe28 Weird and wonderful
The hotel is in a great location for the beach area of Barcelona. The bed is one of the most comfortable hotel beds and the restaurant is very good for breakfast and dinner.
Strangely the approach to reception is non descript and we could have been arriving at an office block. There were many things in the room that needed fixing (TV, remote, light and bath room door) so we left a list at check out after having the TV fixed.The bathroom is a strange glass design that feels dated and clumsy.
The W is showing its age and there was a renovation commenced in the lobby. There were stains on our carpet and wall. A needle was in the carpet.
Make your decision on location. Overall the good outweighs things that could be fixed with a bit more TLC and maintenance at the Hotel.
October 1, 2013
Rated 5 out of 5 by SPGyearRound Highlight of all of my SPG stays
Stayed close to 500 nights in SPG properties over the past 2+ years - and my weekend at the W Barcelona is one of the highlights of my time as an SPG Platinum member.
The property itself is absolutely stunning, marvelous design, ambiance, rooms, everything. But the personal attention from the staff is 2nd to none. They truly want your stay to be a memorable experience, and mine was.
March 10, 2014
Rated 2 out of 5 by Cathy Needs improvement -
We stayed for 2 nights (25/5/13-27/5/13) in a fabulous room.
Problems we experienced:
We had to wait over 30 min in a queue to check in and again to check out.
On the Sunday night, there was a party on the wet deck which kept us awake most of the night.
On the Sunday morning we had breakfast delivered to our room, it arrived ice cold.
On the Monday morning we were rushed through breakfast and couldn't have a hot breakfast because the kitchen was closed for a private function (Bravo restaurant)
Positives about the hotel:
The room was clean and the view was beautiful.
My overall impression is that external visitors to the hotel are more important that than the hotel guests comfort.
This hotel charges 5 star prices and does not deliver 5 star service.
Would not stay again
May 28, 2013
Rated 3 out of 5 by Huntermathena Beautiful property, disappointing staff
I visited this property and while it was one of the most beautiful locations I've ever been to as a platinum member, The overall experience was less than desirable. There were constantly kids jumping in the pool (it was more of a play area and not an adult orientated area, the restaurants didn't have enough menus and we were turned away because of that which was bizarre. I said something to the staff and later management who just shrugged it off. It seems to be a culture thing there where this is acceptable.
October 9, 2013
Rated 5 out of 5 by NatyAbu AMAZING !
Everything at W Barcelona is WOW, from the amazing staff, Claudia Acosta was extremely helpful and kind, she helped us have the honeymoon of our dreams.
From the warm welcome, to the chocolates and champagne upon arrival to the amazing room view, we had the best honeymoon ever. The room was so cozy, the breakfast was to die for (so much to choose from), our dinner at Bravo was delicious! I would definitely come back to W Barcelona, for the best times ever.
Thanks to all the amazing staff at W Barcelona!
October 28, 2013
Rated 5 out of 5 by RamonM Once again...
a great week at W Barcelona. I come here 2 or 3 times a year. For a weekend or week, and i think it's the best place in town. Maybe a bit out of the centre, but it gives you the chance to totally relax and get your rest. Great staff and great comfort.
The only thing i miss during winter time is a pool inside... ;-)
March 19, 2014
Rated 5 out of 5 by Willyfog "W"onderful weekend
I have been a few times at W Barcelona and each time it gets better! It's certainly one of the nicest and most exciting destinations from Starwood so I greatly recommend it. We got invited to the WET Deck Summer opening party and it was amazing! Great music and atmosphere, lots of friendly and cool people, certainly a fun way to kick off the summer.
The staff was exceptional. Great Platinum recognition. Even though the hotel was quite full this weekend, they managed to upgrade me to a fantastic cool corner suite. Also enjoyed the usual Platinum perks with complimentary breakfast, internet and access to the fantastic spa and gym. In particular, Borja Cuevas from the Welcome Office and Claudia from W Insider made sure we had a great stay.
Look forward to my next visit this August!
May 28, 2013
Rated 3 out of 5 by SPG1402 Only for the young and wealthy
First no one can deny how fabulous this hotel looks. It is very modern and hip. With that being said the staff seemed to be very pretentious. They are selective on who gets mediocre service and treatment. The restaurants were good but the service was extremely slow with no apologies or reason. It was definitely not 5 star standard of service. The beach in front of the hotel was decent to swim and enough lounge chairs. Hotel guest should be informed to reserve chairs by the pool a day in advanced. I went around 10am and was told everything had been taken. The hotel was 100% occupancy so this was understandable. The gym was great and never crowded. I would recommend this hotel for young people with money. If you don’t fit the “look” then you might get looked over like many that I witnessed.
July 8, 2013
Rated 5 out of 5 by Rich19 Unforgettable experience
Our stay at the W in Barcelona was unforgettable. We were looking forward to the visit for several months and upon check-in were asked about our stay. As this was our first time in Europe together, and I also had business travel plans, we were given a fantastic suite. It made our stay in Barcelona not only enjoyable but unforgettable. By asking and going the extra amount, the staff greatly eased my burden of additional business travel during a vacation. Not to mention that the suite was great!
June 26, 2013
Rated 3 out of 5 by ashtongi check your bill carefully
The hotel is a giant nightclub so it has a different ambience. Big problem...when I went to check out there was a $500 nighclub bill from another guest on my bill. The hotel did not even check that the name on the bill was completely different than mine. I had to remind them to refund both the false bill and the tax...they forgot about refunding the tax and it took them 15 minutes to get it almost correct. They seem to be both computer and math challenged. For a 5 star hotel, they are also understaffed. Most afternoons, there is a big wait at the front and consierge desks and frequently there is no one to get a guest a taxi. There is no separation between the toilet and the room which could be uncomfortable for some couples. On the plus side the views, the gym, and the consierges are excellent.
January 1, 2013
Rated 5 out of 5 by hectorp Best SPG hotel in Barcelona
W Barcelona has almost everything for a nice stay. Just come for example and have a breakfast in a Michelin-star restaurant Bravo24, great stuff will recomend you the best meal and will offer you a table with a view. Go tonight to Eclipse where you can meet beautiful people and drink some great cocktails. Stay in a beautiful modern room listenin to your favotite tracks via iPod docking system and enjoy the unforgetable view. I'm already waiting for my next trip to Barcelona to return to W.
August 15, 2013
Rated 5 out of 5 by S1234 Sara
I like the hotel . i enjoyed the view :) i like ghe concergie service they were excellenr staff.
however the cleanses of the room was not as required.
The hotel team has to make sure that the bed sheets and pillows are clean before any guests come to the room.
also the Internet service in room was quite expensive.
I also expect more Arabic food in the Menues but there was no variety of it.
In general W hotel is a well known trade mark which we will always be loyal too.
All the best
August 25, 2013
Rated 5 out of 5 by Benny1976 Great hotel, great view
The W hotel is a cool hotel with a fun vibe and very friendly helpful staff. A trip up to the Eclipse bar at the top of the hotel is a must and whatever you do, do not miss out on the delicious breakfast full of healthy and not-so-healthy options. Tucked away at the end of a promenade, it is a bit of a trek to the nearest station and the main part of the city but that only reinforces its exclusive image
February 14, 2014
Rated 5 out of 5 by Andy67 Luxurious, Spacious and fantastic vibe
We had a fantastic one week stay at the W Barcelona and would definitely recommend this hotel to everyone. The hotel was luxurious, the vibe was excellent, fantastic location with an awesome view of the beach and ocean, our rooms were spacious and the upgraded suite was fabulous. Some of the staff really went out of their way to accommodate our requests, and everyone was extremely efficient. We really enjoyed our stay at the hotel and would rate it as one of the best W experiences.
July 28, 2013
Rated 5 out of 5 by PaFo W Hospitality
Stayed at the hotel for the first time and was really impressed. The building is one of its kind and the location is fantastic; next to the sea and 15 mins walk from the center of Barcelona. Ideal for people who enjoy long walks/ runs on the beach and amazing cocktails at the bar! Clubby atmosphere and friendly staff; they call you by your name, as if you have been there before and always introduce themselves, and they would immediately become your friends; now this is personal service. My room on the 3rd floor was great, with sea view that I enjoyed from the sofa, next to the floor-to-ceiling window. Shower was spacy and although I don't like the glass walls surrounding the toilet, it felt private enough. Overall an excellent hotel!
Thank you for your wonderful hospitality! Will be back in the future!
February 25, 2013