Rated 5 out of 5 by MarcDS Sun, Beach, Barcelona and WOW
Once a year I take my teenage daughter on a trip to visit one of the major cities in the world, for this year we decided to go to Barcelona. As we stayed at W during previous city visits we decided to go for the W Barcelona. We were very impressed with the location and overall condition of the hotel.
We were even able to catch a glimps of the Barca football team staying at the hotel before their game against PSG.
I appreciated very much the attention given by the staff during our stay, especially for my Birthday.
We enjoyed the drinks at Wet at the poolside and the dinners at Bravo and Salt. Staff was always at our service.
What can I say more sun, beach, Barcelona and WOW, This was our best hotel experience up to now.
April 14, 2013
Rated 5 out of 5 by trickynicky Can't wait to come back
We were staying at the W for the Sónar Festival in Barcelona and had a wonderful time. The hotel is the talk of the town, the staff is brilliant, the breakfast incredible.
Our overall experience was so good that we hardly wanted to leave the hotel's facilities to explore Barcelona.
June 16, 2014
Rated 3 out of 5 by vichi66 one problem
i had an issue with laundry not delivered on time and after 4 days i still have to ring the hotel every day - they said my suit has been couriered to me but no sign of it yet. They should have clarified same day delivery was not possible, especially given they had my reservation details, and knew i was leaving the day after, and when i asked to be 100% sure i was told it would be ready by 6pm. I hope i will get my suit back, but i think an hotel of this standard must have more efficient services. Also, the phone line to reception and other services never replied!
October 5, 2012
Rated 4 out of 5 by BennettWedding2013 Poor Customer Service
Great Hotel - looks the part but you can't help feel like if your not dressed like a million dollars they don't take you seriously.
We received no instruction on the use of the lifts and were never informed of the residents only cocktail bar so we missed out on using it.
Poor for a 5 star hotel.
Beds are VERY comfy and rooms are great.
No fuss was made of us despite us telling them it was our honeymoon which would have been nice.
Good hotel but personally its a little overrated. I wouldn't choose W again.
Also its a little far out from the main buzz of the city.
April 7, 2013
Rated 5 out of 5 by Vic72881 Breathtaking views
We stayed at the W Barcelona for the grand finale of our honeymoon, and it was by far the best hotel experience that we've ever had! The front desk provided us the best welcome of all the hotels we stayed at in Europe during our honeymoon, they upgraded our room to an amazing corner suite, and when we entered there was champagne waiting for us and another small gift from the hotel. It was definitely an experience that we will never forget. Oh, did I mention the spectacular views of Barcelona and the Mediterranean from the floor-to-ceiling windows in the room?!?
December 26, 2012
Rated 5 out of 5 by micktexas Huge hotel but small luxury feel
Simply the best large hotel imaginable. The staff makes this hotel so wonderful.
Bring some SPF, the Beach location and facilities are excellent.
October 16, 2012
Rated 4 out of 5 by Alberto9 Dr.
The Hotel was excellent and the staff very friendly and attentive-especially Sara concierge at W hotel. She was exceptionally nice and treated me with high regard. She was helpful in arranging a transfer to other SPG hotel for myself and family. Sara should be given a raise and praised for her dedication to helping people. Please thank her as I had limited time and only had a few Euros to provide as a gesture. Gracias Sara- Margarita from Eclipse bar was sensational. She organized a nice little reception for my wife's birthday. She is great asset to the W hotel and knows how to treat her customers. All the house keeping and service people were so nice and they all deserve to know that they made me and my family feel special.
July 6, 2013
Rated 5 out of 5 by igrygl Style icon with lovely settings with direct beach access
Warm welcoming upon arrival with immediate SPG status recognition.
Had to wait a couple of minutes before the room got its final check. Bridging of waitning time with a compliment beverage (coffee or soft drink).
Upgrade on a corner suite which provides incomparable views on the city and beach.
The bed is just perfect.
Staff at WET restaurant is beyond being attentive. Food excellent too.
Exclipse bar on the 26th level with great variety of cocktails and great service.
Pool side service the other day was very slow. Maybe staff was overwhelmed with the amount of people as it was the 1st day with really good waether again.
Overall I really enjoyed my stay and would certainly recommend this place and would book again for myself.
May 4, 2013
Rated 5 out of 5 by Lucky93 Amaazing !!!
Fab hotel, Ecilspe sky bar is a must visit with stunning views and a great place to party until the early hours. great cocktails.. I will defiantly be returning to this hotel in the future. stayed in a fabulous room which has fantastic views and everything on my wish list.Great wet room .hugh room with bed in the middle amazing views out over the beach and pool decking area. The lighting colour mood system in the room is great even if a little difficult to work out how to switch off all the lighting for sleep.. I wouldn't change anything. perfect stay.:)
October 18, 2013
Rated 5 out of 5 by baza73 Wow indeed!
Where to start? The room was fantastic, great views and impressive size. The public areas were well maintained and as expected. The wow however comes from the staff. Anything we requested was delivered, quickly and with a smile. Karina at Bliss arranged a surprise visit for my wife from my very vague (and in English) emailed requests, including services from other areas of the hotel. Wave, Eclipse, Bliss and Bravo 24 all performed above expectations to make a magical short vist. We will return as soon as we can fit another break into work comitments.
February 23, 2013
Rated 5 out of 5 by Alexi The W Experience, Simply Unique!
Excellent Facilities, Excellent Service and Cheerful and helpful staff that overwhelm you with their readiness to make your stay a memorable experience.
The view from the rooms is simply breathtaking, as if you are hanging from heaven... the rooms are amazingly wonderful... Its simply the W experience that will make your stay truthfully special.
The only drawback if I have to say, is that its a bit away from the downtown and you will need to get a cab to reach there, nothing significant around 5-6 Euros per way...
April 12, 2014
Rated 5 out of 5 by Inttraveler Birthday celebration
I was immediately recognized as a SPG member and upgraded to a fabulous room which had a great view of the beach. I was so impressed I forgot all about the gym and went running on the boardwalk. The view was so magnificent before I knew it I was past the casino. I've stayed at W hotels before therefore know what to expect. Another positive I emailed the hotel letting them know about my special stay and asked for suggestions in return they sent an email with numerous suggestions. Upon arrival the concierge (young lady curly long hair) was excellent.
November 4, 2012
Rated 5 out of 5 by 14trip Room with a view!
A little gasp escaped my lips as I entered the fabulous room at the W in Barcelona. I could not have been more pleased with the spectacular view and the comfortable setting. I would go back to the W any time I was in Barcelona, and I would ask for the very same room. It was the best!
June 8, 2014
Rated 4 out of 5 by Jaynothappy Not as good as it could have been.
The staff was friendly The only problem was that the card readers for the elevators were in need of work. Every guest that I saw including ourselves trying to get up the elevators to their rooms had to scan their card multiple times to get the elevator to work.. When my wife addressed this problem with the staff she was told that she was just not wiggling the card right!!!!!! This was an insult!!!!!
I stay In over a !50 Different Hotel rooms a year for work.I know an mechcanal problem. PS The Cards worked every time on the room door.
February 27, 2014
Rated 3 out of 5 by Pandor5 This hotel is still with weak service and getting old
Service has always been a nightmare at W! And I'm coming there for around 5 years! Service is still something which is a complete concept for many employees!!
Then the hotel is globally getting old and rooms and corridors not as clean as they used to be.
And no comment for the extra charges in a 5 stars hotel: 20€ to go to the sauna/hammam, even if you did a massage the day before for 170€! WIfi at 10€ per day... fortunately other hotels from the same category in the world do not have such a politic...
April 14, 2014
Rated 2 out of 5 by Emilie777 disappointing hotel
i was disappointed with my stay : you wait at least half an hour for check in and check out, the room is average and not confortable if you travel with a baby. very limited sun beds at the swiming pool for such a big hotel, beach beds not confortable. Custormers/crowd in the hotel is ordinary. Spa prices are exagerated for quality of treatement. On the positive, restaurants are really good, staff very welcoming and helpful but sometime very slow, gym is amazing. i cannot recommand this hotel for business travelers, neither for family
August 15, 2013
Rated 5 out of 5 by woody68 Fabulous sun lounge. Great rooms
Waited long time for taxis
June 14, 2014
Rated 5 out of 5 by JoTPE79 What every W should be
This W has the best spot on the beach so it offers panoramic view if you are in the right now. We stayed at a fabulous room and the sea view was spectacular. The bliss spa and the eclipse bar was below our expectation, but again we stay during the week so there was't too much traffic (music was great). The pool is indeed quite small so I would imagine on weekends it can get quite crowded, which might be a disappointment for those who pay a very high premium for this property.
Staffs are great; they could be slow in some occasions but it is understandable during check out rush hours. The hotel is far from tube station, but there is a handy bus (line 17) stop in the back of the hotel that takes you to city center. Buy the 10-trip card to save, or take taxi.
July 25, 2013
Rated 3 out of 5 by Globetrotter59 The hotel is in a great location but has shortcomings
The rooms are very minimalist but adequate in terms of comfort. The supposed initial upgrade was a room that needed plumbing repairs and had a foul smell. The next upgraded room was large and had a great view. Staff member at check in was vague and disinterested and platinum membership was not recognised or mentioned initially. Dinner in Salt was so bad that we were not charged and the second night in other hotel restaurant resulted in food poisoning..we didn't try Bravo for obvious reasons. I would not stay at this hotel again.
June 26, 2013
Rated 5 out of 5 by Marcey EXTRAORDINARY HOTEL- THE PLACE TO BE
I am generally a "W" fan. I have always enjoyed their quality and comfort of the rooms they have for their clients. However, when we walked into our room at this "W", it basically swept us off our feet and took our breaths away. The views are stunning and tremendously beautiful for a typical room. The location of the hotel is also superb. It sits right on the beach; close to many restaurants and a nice walkable distance to fine neighborhoods.
I highly recommend this hotel to everyone! The "W" is the best way to enjoy Barcelona.
July 30, 2013
Rated 5 out of 5 by GeoDublin Memorable Experience
Wasn´t our first time to stay at the W Barcelona, we had great time once again. what can i say, it´s a hotel where you find yourself and discover real relaxation specially in its Fabulous rooms. a bed looking over the beach and all Barcelona is in the background. I highly recommend this hotel for everyone.
It´s a very special spot, more like a must see attraction when visiting Barcelona.
As a hotelier I would improve the Whatever, Whenever respond to the phone first and to the enquirers.
Jairo was pleasant host . great job.
January 11, 2013
Rated 4 out of 5 by 1mom23 Spa
You need to change your spa policy or improve communication. Wanted to visit spa and was refused entry, not even a look. 4 people in spa.
You have to call in to reserve. If that is the case,,guests need to be made aware of this!
And only 6 people allowed in spa because whirlpool too small???
You have a steam and a ham man as well..
A spa capacity can't be limited by the number of people that fit into one activity at the same time!
April 22, 2014
Rated 4 out of 5 by Salazio No poolrules what so ever
If you want to spend a day by the pool you need to go up 7am and sit in the chair the hole day. If you just go a way for lunch in 30 min some other guests just has moved your stuff (or just throw it away)
There are no poolstaff that are in charge and control the area. It is like a war zone, kids are jumping in the pool at splash a lot, they are throwing balls to each other and you maybe hit by a frisbee.
If you want to use SWEAT be prepared that it is 30 degree Celsius inside the gym. Maybe that's why it is called SWEAT.
July 20, 2013
Rated 3 out of 5 by stu21 not 5 star service
Disappointed with check in, had to queue for 15 minutes, room not ready until 4pm then only one room was ready, the other was forgot about, had to queue again for another 10 mins.
To make matters worse, renovations started on the second day of our stay in the bar / reception area, the noise was annoying! We were only informed by email 2 days before arriving that the work was to commence during our stay.
This hotel is oversubscribed and cannot cope with full occupancy, what a shame it spoils otherwise a fantastic hotel.
September 13, 2013
Rated 5 out of 5 by HeatherC Breathtaking at Frist Sight
Hotel was beautiful in a pristine location. Complete ambience of beachy relaxation. My biggest qualm really was the lack of Platinum recognition I felt I received. They had me as gold in the system and I had to literally go look up my SPG number so they could validate the fact I was platinum, after nearly a year of being platinum this seemed ridiculous. I did not realize this until I was already placed in a room. The room was upgraded but after learning they did not recognize me as platinum I was likely not upgraded to the level of room I should have been. Staff was courteous and accomodating with the exception of some of the Salt Beach staff which needed to be shown how to smile. The spa left much to be desired with the eception of the pedicure station, wonderful!
August 13, 2013
Rated 5 out of 5 by Jaygill amazing staff
the property is iconic,my check in staff lois just a fantastic person with excellent communication skills nothing a problem for any staff they all beat expectations and in my view raised tha bar for customers service, I do travel quite a lot but from now on will be giving the W brand priority wherever I go
May 27, 2014
Rated 5 out of 5 by Workhardplayhardx5 Wonderful W experience
We were only there one night, and wished we could stay longer. Right the the start, the check-in experience was warm, friendly and helpful. We spent the afternoon at W Wet and enjoyed the beautiful pool area with exceptional service. The poolside menu was on the pricey side, but the staff made up for it with their attentiveness, always wiping our spills and ensuring that everything was to our liking.
The morning breakfast had nice choices, but would have been expensive if not already covered by our room. The made to order egg dishes were inventive and delicious. The restaurant itself was a bit on the hectic and noisy side but overall still a positive experience.
This is a beautiful hotel. The only drawback is that the location is a bit out of the way. However, to be by the beach in such a beautiful property is worth the 15 minute taxi ride.
We would choose to stay there again in a heartbeat!
May 13, 2014
Rated 4 out of 5 by cbe28 Weird and wonderful
The hotel is in a great location for the beach area of Barcelona. The bed is one of the most comfortable hotel beds and the restaurant is very good for breakfast and dinner.
Strangely the approach to reception is non descript and we could have been arriving at an office block. There were many things in the room that needed fixing (TV, remote, light and bath room door) so we left a list at check out after having the TV fixed.The bathroom is a strange glass design that feels dated and clumsy.
The W is showing its age and there was a renovation commenced in the lobby. There were stains on our carpet and wall. A needle was in the carpet.
Make your decision on location. Overall the good outweighs things that could be fixed with a bit more TLC and maintenance at the Hotel.
October 1, 2013
Rated 4 out of 5 by CykaUJ Great location and for those who want to spot the beautiful people.
I was on my own for a weekend off, and had never been to Barcelona, so used points for my stay. I had put in for a suite night award, but it was turned down. I asked for a sea view, and did get one, but it was on the side facing the port, so my view was a bit marred by the container cranes and the breakwater wall. If you want the nice view of the Barcelona shoreline, request a room with an even number.
Spain in general is very slow paced when it comes to service, and W is no exception. I arrived just after before 13.00 and check in took a very long time, and the room was not ready. Not a problem for me, i went off to find a bike hire and set off exploring. When they called to tell me room was ready, it took another 15 minutes to get the room key. They did not acknowledge my Platinum status other than to ask what I wanted for my amenity.
The rooms themselves are nice, I was put into a Fabulous room, which for someone on their own, is nice, but would have been a little uncomfortable if sharing, as the room has no dividers between bathroom and bed area. There was no bathtub.
Breakfast was fantastic.
The pool area is really beautiful, but there was a lack of beds for everyone, and an even shorter amount of staff. It would have been nice to have had someone at the door who could have helped me find a bed rather than just ask if I was staying in the hotel. It took quite awhile to get someone's attention to order. It's definitely a 'beautiful people' zone, bring headphones if you don't like trance/lounge music.
The lobby is quite chaotic, but this is definitely one of the more party W, so I felt that that staff's attention is more on the 'beautiful people' and the outsiders than regular hotel guests.
I'll definitely be back, but a little wiser the next time on more specifically choosing a room.
June 17, 2014
Rated 2 out of 5 by Cathy Needs improvement -
We stayed for 2 nights (25/5/13-27/5/13) in a fabulous room.
Problems we experienced:
We had to wait over 30 min in a queue to check in and again to check out.
On the Sunday night, there was a party on the wet deck which kept us awake most of the night.
On the Sunday morning we had breakfast delivered to our room, it arrived ice cold.
On the Monday morning we were rushed through breakfast and couldn't have a hot breakfast because the kitchen was closed for a private function (Bravo restaurant)
Positives about the hotel:
The room was clean and the view was beautiful.
My overall impression is that external visitors to the hotel are more important that than the hotel guests comfort.
This hotel charges 5 star prices and does not deliver 5 star service.
Would not stay again
May 28, 2013