Rated 3,2 out of 5 by 462
Rated 5 out of 5 by Taylor91011 Excellent service and SPG recogition
I found the staff to be extremely helpful. Additionally, the general manager is very organized and accommodating. This property offers a great experience for SPG members. The personal service provided by the staff here is second to none. No wonder why I have future reservations placed here!
20. November 2013
Rated 5 out of 5 by Susan214 Romantic Getaway
My husband and I decided to go to the W for a romantic weekend getaway. Our room was quiet and comfortable. We had the best time. The staff were very helpful with whatever questions we asked.The hotel is in a wonderful location within watlking distance to Fifth Avenue, Times Square and Central Park. We can't wait to go to the W on Lexington again!
19. November 2013
Rated 5 out of 5 by magicman ???
Excellent hotel--excellent service-loved my room-hope to be able to specify it in the future.
19. November 2013
Rated 5 out of 5 by Golf95 Exceptional Experience
It was a pleasure staying at the W New York. The staff was friendly and eager to assist. The overall experience was great and I will be sure to come back again. Nice work W!
15. November 2013
Rated 5 out of 5 by ShaSha417 Great Location
friendly staff and very professional
12. November 2013
Rated 5 out of 5 by BobW Loved Front Office Staff
Wonderfully personal and accommodating front office staff. Sami and Anna and their team helped on everything including letting me stay extra day and keep same upgraded room. Thanks so much for everything!. Hotel in excellent location for Broadway, Times Square, 5th Avenue stores, and all that NYC offers.
11. November 2013
Rated 5 out of 5 by Ele373 Great experience
The hotel is ideally located. The staff is friendly and helpful. The whole place smells wonderful. The Bliss products and spa on the premises were amazing. I highly recommend the W.
5. November 2013
Rated 5 out of 5 by Faye30 The hotel WOWED us!
This hotel was not only in a wonderful location but the customer service was outstanding. Upon arrival Rianna gave excellent registration service and I believe his name was David (at main lobby greeting and front desk) was always willing to give information and assistance for navigating the city with a smile! Upon entering the hotel lobby and your room, you were greeted a fresh clean smell! I would highly recommend this excellent hotel!
3. November 2013