Rated 5 out of 5 by Ron59 Welcoming staff
Booked hotel stay for Business and Pleasure. Every staff member we met was very friendy and always asked if we were enjoying our stay and could they offer any assistance. This was our first stay with the W Hotel and would not hesitate to stay again on our next trip to New York
December 12, 2012
Rated 5 out of 5 by Khuddle Great service from Tang at W bar!
Tang is excellent and always takes care of his customers. I have been to the W bar several times and he is always friendly and provides great service. I enjoy my stay even more because of the great service he provides. Keep up the great work on excellent customer service!
April 9, 2013
Rated 1 out of 5 by KevinGH WHAT A DISAPPOINTMENT
I recently attended the APA annual convention in NYC. I registered for the meeting in January and decided to book my hotel at the same time. I went through the list of hotels and visited different websites. W hotel caught my eye and the place looked impressive (online). The rate was 399 a night for a single person .Not cheap but I had heard about this boutique hotel and how people were raving about it. I decided to splurge and treat myself to this hotel. I checked in on May 5, Monday. Kevin at the front desk was very friendly and helpful. I asked about using the business center to check email. He said there would be a charge to use the facility. I asked if the charges could be waived for me, a hotel guest. I mentioned I had stayed at many hotel chains around the world and business centers were free for hotel guests. He said he would talk to a manager and get back to me. I waited for a few minutes and he came back with a manager. She said that a third party was operating the business center and the charges were separate. She could not or would not do anything about it. (I think my request was not unreasonable. I made it clear to both of them that I was only going to be checking email sporadically.) Even if the billing is done by a third party, she could have easily said- Don't worry, we'll take care of it. I didn't press the issue. I went up to my room and was very disappointed. The corridors were narrow and so dimly lit. The carpeting inside the room was grungy and dirty. The room had a musty odor. I told myself- well, this is it. That evening, I returned to the hotel and took a shower. The shower enclosure is OPEN- there is no barrier to prevent the water from spilling over to the rest of the bathroom. I was tired and ready for bed. Next thing I encounter is a hotel guest next door (536, I think...I was in 537) who was screaming at somebody in some foreign language at the top of her lungs. I thought she would eventually quiet down. But this went on for some time that I had to call the front desk and was told security would look into the matter. The next evening was just as bad. On Wednesday morning, I complained to the front desk, asking them to talk to that woman to keep her voice down. It wasn't so bad that evening. I checked out on Thursday and felt I had been ripped off. I spent over $400 a night and this is the type of room and service I got???? For the money I paid, I certainly deserved much better!!!
May 12, 2014
Rated 5 out of 5 by Marys37 Great hotel
Really enjoyed this hotel. Great location, the suite was wonderful, staff terrific. But bathroom is really small. And lobby gets loud with the open bar and a dj right there at night. Still we plan to return with our 3 teenagers, the location is excellent also.
December 7, 2011
Rated 5 out of 5 by JBBirthday This hotel has excellent staff and service
All the staff provided excellent, friendly service from the room maids, concierges, to the dining room, and bar staff. We were greeted daily with smiles and interest in what we might need to make our time in New York positive.
January 17, 2014
Rated 5 out of 5 by mathfuzzy My favorite mid-town hotel
I've been a sometimes frequent guest at the W New York for nearly a decade and it has become something of a home away from home for me when I'm in New York.
Having spent well over a hundred nights at this property, not every stay is perfect, nor do I expect it to be. On balance, I find that I receive reasonable to GREAT recognition as a Platinum SPG member and that the staff cares a great deal.
The living room is getting a little tired, but it works well, has good staff, and is a comfortable place to hang out. Some rooms can be very small, but this is a mid-town hotel in New York. Having tried others, even when I'm in a "cozy" room, I'm still glad to stay at this property.
The big differentiator here is the staff. I consistently find the talent coaches and the front desk staff to be friendly, helpful, kind and genuinely caring. Good luck finding another SPG property in which nearly every review - good or bad - has a response from the hotel staff. It's that general level of care and professionalism that make this my go-to hotel in New York.
February 22, 2012
Rated 5 out of 5 by beverlyh2 This Hotel has exceptional service
As always, Mario at the front desk is such a welcome sight- he consistently goes above and beyond and thinks of extras that I may (and did!) enjoy. The staff was very responsive to my various request (more lotion ,fix phone, etc)
December 18, 2012
Rated 1 out of 5 by Eyedoc Worst hotel experience EVER!
We had reserved a triple occupancy room. Upon arrival we were placed in a VERY small room with ONE queen size bed--three adults DO NOT fit in one queen size bed! After speaking to the manager we were told there were no other rooms available but they could send up extra pillow and blankets??! This was certainly not satisfactory, but several hours later we were moved to another VERY small room that would accomodate a roll away. Problems with this room (1706): Impossible to to walk around roll away to get to bathroom; telephone did not work; bathroom door did not close; room temperature was impossible to regulate;bathroom lighting is terrible; no "do not disturb" sign; service charge at bar not posted until after receiving bill and already tipping server. We were offended when as compensation for our inconvenience we were given 3 cookies and one bottle of water?! It's a terrible business practice to victimize consumers who have saved for months for a special trip, especially in this day of rampant social media, which I can assure you this review will be on! Horrible experience!
March 21, 2013
Rated 5 out of 5 by PRExpert Great stay in the Big Apple
Great location, friendly and efficient staff. Excellent breakfast. Staff was very helpful arranging transportation and a large suite for guests. Never a line at check out or when we needed assistance.
January 7, 2013
Rated 5 out of 5 by Svalerio1218 Amazing STAYcation
I booked the room as a getaway for me and my new husband, married only a week :). We live in NY and decided why not stay in the city, tour the city as if we've never been here and stay at a fantastic, chic and quiet hotel right in the middle of this crazy city. We were so comfortable we did NOT want to leave the room haha.
July 21, 2014
Rated 5 out of 5 Great Location
Perfect location for our stay. The hotel is beautiful and the staff attentive. I would recommend this hotel for both leisure and business visits. The gym was excellent and the lobby welcoming.
November 18, 2012
Rated 5 out of 5 by Mac24 Great location.
This hotel is centrally located to all of the fine stores in the east side area of mid town. It is within walking distance to the subway and not too far from the chaos of Times Square.
December 24, 2012
Rated 5 out of 5 by Cynthia77 Excellent service
I loved the email before my stay soi could contact the staff with aneed that they helped fulfill! They even sent me a birthday dessert to my home. Great experience in the Big Apple!!!
May 21, 2013
Rated 2 out of 5 by SKhan Too loud and bed uncomfortable
Stayed here on Monday night with room facing 49th streeet. Noise was so loud all night and bed was very uncomforable - heavenly bed it was not.
Don't stay on a low floor.
October 30, 2012
Rated 1 out of 5 DO NOT STAY HERE!!!
This was the worst Starwood hotel staff experience I have ever had in all of my travels. The staff was both incompetent uncaring. DO NOT STAY AT THIS HOTEL
September 5, 2012
Rated 1 out of 5 by Loyalist New Lifetime Benefits?
Stayed at W New York on Lexington 2/18 smallest room I ever stayed in at this property in over 10 years. Friends made reservations via Hotwire and are not SPG members, they checked in 1/2 hour before me @ 12:00 and got an updgraded room. I checked in around 12:30 and got a closet. Called front desk spoke to Trevor? aka Management, "nothing he could do they were booked up". I am confused how they would let non SPG check in before 3:00 and get upgraded, but when a Lifetime SPG checks in he gets smallest room available. Also, on the way out we waited for over an hour for our car. The bell guys are nice enough, but the car situation was oviously out of control, there were several guests experiencing the same problems. Management no where to be seen, front desk was a mob scene. Management must be hiding in their office reviewing occupancy rates and revenue numbers instead of carting to guests. I have stayed in worse dumps and was made to feel like I was a valued guest. Glad to hear they are rolling out new Lifetime SPG recognition program in time for this particular hotel to make me wonder if I need to think about switching programs.
February 19, 2012
Rated 4 out of 5 by WML1 Not a W
Strange W experience. Walking by Lexington, you would never know that this is a W Hotel. It is simply an old building with a W logo as a hotel
July 24, 2014
Rated 2 out of 5 by Dave48 mixed review
The staff really tried hard to helpful, but there were several problems. 1. Poor TV reception. 2. No hair dryer; 3. Frigid draft from window.
February 19, 2013
Rated 5 out of 5 by KC888 Great service
Awesome stay at this W-hotel. Lauren in concierge was simply AWESOME! She went above and beyond regarding a last minute request I had.
January 16, 2012
Rated 3 out of 5 by ebrooklyn02 Stay only if you want to visit Bliss
Unfortunately the room, staff and experience was a disappointment. We are platinum members at SPG due to the amount of traveling we do and have stayed at many SPG hotels, including the W hotels. We picked this one because of the Bliss Spa and wanted a quick weekend getaway. It is becoming a little rundown, rooms and hallways are tight but that was expected in a NYC hotel, but I remember staying at a number of W hotels 10 years ago (NY and CA) and this one lost its contemporary, exquisite edge it used to have. Very unfortunate and I know I won't stay here for my next weekend getaway. Left my iPod charger, called about it 2 hours after I checked out and not only did I not get a call back as promised but it took 2 more calls from me and finally 4 days later, 3 more other guest check-ins for Lost and Found rep to check and to tell me that it is not there. No kidding. Service at front desk, restaurant and bar was mediocre at best. Housekeeping staff attentive and friendly. Audi car service is a joke unless you want it at 11pm at night. I don't see the point on making it an attractive quality and service in the hotel if you have to fight like a vulture to get it.
February 20, 2013
Rated 3 out of 5 by TonyCUSA Good location, tiny room
Good location, but the rooms are the size of a matchbox and I was even upgraded as a Platinum member. Don't be surprised.
March 1, 2013
Rated 5 out of 5 by kizzy Nice Hotel
Staff was extremely helpful. Door man Derron was helpful in providing dining options. Good service. convenient location.
May 24, 2013
Rated 3 out of 5 by Bajawaller Should've been better
No room upgrade (3rd straight Platinum year) even when my coworker got one. No towels in room until second request.
July 17, 2012
Rated 5 out of 5 by anonymous5678 Great Hotel
Great location. The staff is friendly and accommodating. I will definitely return to this property in the future.
December 4, 2012
Rated 3 out of 5 by HighFort Not up to W standards
Great Location for Business travelers but the hotel rooms are small, the service is not W worthy, and it is a little run down.
As a SPG Platinum member, spouse of a former W employee, and someone who has stayed at this particular property a number of times over the years. You would think that the property take a couple of minutes to not provide me with the worse room on the property.
July 17, 2014
Rated 5 out of 5 by Roger75 We loved the hotel
The location was fantastic,the hotel staff was excellant,the room was comfortable and clean.
January 2, 2013
Rated 5 out of 5 by johnny37 Service
Great staff, great service from curb side to bed side, one of the best hotel in NYC..
January 6, 2013
Rated 1 out of 5 by BusMan1 not even a good hotel
roon incrredibly small and dingy
waited 15 min till operator decided to answer pho ne
January 17, 2013
Rated 1 out of 5 by ncgateway This Hotel Has the Worst Service
This hotel has the worst service; starting from the cleaning staff; that were yelling / screaming with one another, early in morning in halls ways. First room that i was issued was dirty, and had to be relocated to another room.
Secondly; dry cleaning. I had dry cleaners picked up from room for overnight service. Laundry was to be delivered at 7am , at 7:15am i called, to check up on dry cleaners; they said on Saturday dry cleaners comes at 8:30 am, and will be delivered right away, ( although the dry cleaning sheet says 7 days a week , overnight 7 am )
8:45 am , still no clothes, I call once again, and the rep, tells me the mgr will call me in 2 minutes. 5 minutes pass no, call from mgr., i call spoke to a women, she told me she knew what the issue was, that they had forgot to send out clothes; she also asked if i was the one to drop of laundry to front desk, or if they were picked up from the room. i told her they were picked up from room; and even tipped the man $5.
she apologized, and stated that she will give me 10k points, for all the problems and wave the dry cleaning fees ( i still haven't seen the 10k points to account )
Around, 2:30 i got some clothes, the rest showed up around 7 pm
August 2, 2012
Rated 5 out of 5 by Qbangas Hotel has excellent staff
Seldom do I see the quality of personnel that worked the time I just spent at the W
July 1, 2013