Rated 1 out of 5 by sunriseman Where do I begin?
I am writing this on sunday at 4:30 pm waiting for someone to show up to clean my room. It seems they forgot to do so today.
My room card had to be replaced four times in four days because it failed to work (no, it wasn't near my phone)
I ordered coffee from room service at 4:15 and was told it would be there in 15 minutes. 30 minutes later I had to call to find out where it was.
the early morning staff couldn't give me directions, once they appeared from the back room.
the gym in this hotel is substandard. the equipment
is dated and in ill repair. Does anyone even care?
The hallways on my floor, 22, go days without vacuuming. I finally had to pick up the debris myself,
Besides that, its a fine establishment. I will never be back.
November 17, 2013
Rated 2 out of 5 by JessicaAB2013 Do not recommend.
The staff is terrible, by far the worst experience I have ever had a hotel before. The staff will treat you like crap; the only thing that made this hotel somewhat tolerable was the manager Chris. Chris did his best to try and turn our experience around but it did not work.
November 25, 2013
Rated 2 out of 5 by NOYB1113 Expensive and Dirty
The room was clean, but the lobby and lobby bathrooms were trashed. The drinks at the lobby bar were ridiculously expensive. The morning after our stay the lobby was trashed with beer bottles, bottle tops and cigarette butts all over the floor. The lobby bathrooms were trashed and no cleaning was happening until after we left the hotel, which was 7:30 am. Coffee was also not available until after 8 am. I would not recommend this hotel to anyone. For the price we paid, everything should be neat and clean and services should be offered early.
November 4, 2013
Rated 1 out of 5 by scuba99 Horrible room, excellent bar tender
No upgrade, noisy room, had to change rooms twice - -was offerred a cool room on 3rd floor next to the train.
Bar tender was african american and was superb
November 22, 2013
Rated 3 out of 5 by Disappointed10022 Room Problems
I have stayed at this W before and not had similar issues, but there were a number of problems with my stay this time:
First, the clerk at the desk offered me a "quieter" room overlooking the interior courtyard, or a room with a nice view of the city but where I might here the El. I chose the latter. To my surprise, the room had no view (it actually overlooked the interior, but I also heard the El.
Second, the heating controls did not work properly. You could reset the temperature and it would go on for a few minutes, but then it would not stop and would not re-engage to maintain the correct room termperature.
Third, the bed comfort was just ok. I have stayed at many Westins where they have been great. This one was not, and the bottom sheet kept coming out.
November 15, 2013
Rated 2 out of 5 by santorini Staff was insincere and unappreciative of my loyalty to Starwood. Concierge was way off and trivialized our request. This hotel is all about the bar
Hotel was all about the bar and did not care as much about the loyal SPG members. Concierge had his own agenda and was not helpful.
November 19, 2013
Rated 1 out of 5 by Carsten17 Unwilling to provide Platinum upgrades
We used to stay at this property on quick 1-night staycations and were generally treated well. Something changed last year. The final straw was when on our last couple stays in January and February we were given basic rooms on low floors when the hotel was quite empty. I complained through my ambassador and was basically ignored; the hotel redirected the complaint to suite upgrades and the lack thereof, when they wouldn't even provide upgrades to better non-suite rooms. I am still unhappy about this months later.
The only bright spot is the Platinum breakfast benefit, which is provided as intended.
June 8, 2013
Rated 4 out of 5 by JustAnotherChick Great Location and Features
Had a great time; a bit noisy because of the train, but overall, I had a blast. Super comfortable, spacious room. Great drinks and atmosphere in the lobby bar as well.
November 18, 2013