Rated 3 out of 5 by AG2014 Trendy and cool design but small rooms
I know hotel rates in Chicago are high, but sorry, $260 for a tiny small room in an old building. Close to the L train which runs frequently and causes a noise which is unbearable.
March 14, 2014
Rated 2 out of 5 by Kench Staff was not nice
Extremely curt behavior of staff to the point of being rude. Extremely disappointed with staff.
March 8, 2014
Rated 5 out of 5 by BK555 A very nice stay
It was a very nice experience staying at W Chicago. The staff was very courteous and friendly. My room was great and very inviting. I would recommend your hotel.Thank you.
March 6, 2014
Rated 5 out of 5 by Teal I am Lovin it
My stay was pleasant. I would come back again.
I really the quote displayed in my room.
March 4, 2014
Rated 4 out of 5 by businesstraveler12345 Great hotel; needs better gym
The hotel is cool and the staff are great. My only real complaint is that the gym is tiny and I'd say inadequate for a hotel of this size.
March 2, 2014
Rated 4 out of 5 by db26 Great Hotel for downtown Chicago
Stayed here for 4 nights.
-Front desk and lobby staff were excellent and very helpful. Great restaurant recommendations from the concierge. Forgot to bring shaving cream on my trip and they provided me a can of shaving cream with a razor too.
-Room lighting was excellent and bright, which wasn't what I was expecting for a W. But it made working in my room a pleasant experience
-Walls are paper-thin, I could clearly hear my neighbors talking or watching TV as if we were in the same room
-Room was very very dry. My skin never felt so dry before; I went through lotion bottles like crazy,
-Very tiny bathroom with extremely small vanity. But that is the norm for old downtown Chicago hotels
-One of the days I was there, the housekeeper was going around all the rooms at 8AM. Too early!! But this only happened one day, so maybe just a rogue housekeeper.
So-So items to note:
-One complimentary bottle of Dasani water is included. But the Smartwater in the room is part of the mini-bar and has a charge.
-If you like to go out late at night, there isn't much open late around the hotel's immediate vicinity. You would be better off staying on North Michigan Avenue instead.
Would I stay again: Yes
February 28, 2014
Rated 4 out of 5 by paduty My Impressions
The hotel staff were all very nice and helpful. The room was comfortable and well appointed. The bar was lively and fun. The restaurant food was mediocre and service was poor.
February 21, 2014
Rated 5 out of 5 by Mertis39 Excellent staff
Upon checking in, the person at the front desk realized I was not feeling well and put me in a quieter room so that I would be able to sleep well which I thought was a nice touch.
February 16, 2014
Rated 2 out of 5 by jes5279 Nice hotel that needs work
I had a good experience at this hotel, but it was nothing special. First of all, an "upgraded" room is considered to be a handicap room with a shower that can barely fit one adult. Since I had realized the shower issue after I had already unpacked 2 weeks worth of luggage, I didn't feel like switching rooms. The first night I was there, the heat did not work (mind you it was -5 degrees in Chicago that night before windchill), and maintenance instructed me to turn off my heat. Needless to say my heat was not fixed until several days later. I have stayed in rooms at this hotel which the TV is on a different wall completely on the other side of the room from the beds... what is that about? Is it that hard to set it up so the TVs are in front of the beds? No one is going to watch TV only at their desk during their stay. And the Olympics had started that week! Also, the gym is just terrible - the main piece of equipment they have was broken and only 3 treadmills. I'm sorry but this is just not enough for a hotel with a ton of foot traffic in Chicago's financial district. The hotel should also consider getting DRESSERS. I don't think this is a far-fetched thing to ask for AT A HOTEL. I basically lived half out of my suitcase and half out of my closet for 2 weeks, with no dresser and no mini-fridge. The W hotel needs to relax on looking trendy, and concentrate more on providing things guests ACTUALLY need.
February 15, 2014
Rated 1 out of 5 by KCtraveler Dirty Rooms, Lack of Service
I asked for extra pillows three times during my stay (once as a request on my reservation and twice with the desk staff), and these never made it to the room. As I travel often, I always inspect the room for cleanliness. This hotel was well below my expectations (white biological stain on chaise lounge chair, filthy bathroom counter / vanity, and hair left in the tub from previous guest. The walls are so thin that you will be able to hear all conversations in the room next door. There is a long wait upon check in, as an additional front desk attendant will not come to assist until there are at least 5 people in line. I am extremely disappointed in my stay at the W; I decided to stay with SPG while in Chicago as I am loyal Platinum guest. This is not an ideal hotel for the business traveler / road warrior. In terms of price, there are other hotels in the area that are less than or comparable and are far superior.
February 14, 2014
Rated 3 out of 5 by JamFX Nice but too small
The bathroom was less comfortable than most cruise ships I have been on - not sure what code in for plumbing in Chicago. The toilet had fixed objects (tub on one side and sink leg on the other) within about 5 inches. Room was very nice but very small! They did warn me in advance that this was a smaller room -- I accepted -- I didn't realize how small untill I returned after my meetings and opened the bathroom door. Oh - and there was a 1" gap under the entry door which let in too much sound.
February 6, 2014
Rated 4 out of 5 by TravelingFather Warm reception in a cold climate
The friendly informative staff help make my family's stay cozy and comfortable. Despite being booked to capacity, the rooms were quiet and clean, and all of our needs were met.
February 5, 2014
Rated 5 out of 5 by Rocknrunnr downtown overnight
Have stayed here before and very pleased with the facility and staff.
February 5, 2014
Rated 5 out of 5 by HitmanHart Fabulous Stay!
Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class!
February 3, 2014
Rated 2 out of 5 by AtlantaPete Missed the mark
I am a SPG member and stayed at other W's in the country with fairly good brand experience. This one in Chicago just fell flat for me:
1) Staff was not as attentive and had to wait for help at different times in day.
2) Staff was not clear that I opted for Green program. Found out after my room was not refreshed and asked to have room service and did not happen.
3) Bar staff was noticeably not friendly and seemed stressed. Went somewhere else for drinks.
4) W's have a signature scent in their hotels and my room for some reason had a mildew smell.
5) Front staff 'upgraded' me away from my original booking to a "larger room" that had 2 beds and offered "courtyard side of building due to privacy and quiet atmosphere." My room looked directly at the office building next door with open windows and I was put just outside elevators and was very noisy. How was this an upgrade for a SPG member?
January 31, 2014
Rated 2 out of 5 by MG86 Noise
I wrote s long email to W Hotels talking about the loud noise from train s which could be heard even up on the 12th floor. No one seemed very concerned when I mentioned it during check out
January 31, 2014
Rated 5 out of 5 by Glunk Classy Hotel
Modern well-appointed room
Only criticism is small closets
January 30, 2014
Rated 1 out of 5 by Debby200 This hotel needs to improve before I would ever recommend
Upscale appearance. Very trendy look to lobby, bar and restaurant. Room was quite disappointing. The bed was king size and sagged in the middle causing each of us to roll toward the center. The room was too warm and you could not turn the thermostat below 65. A panel on the wall fell off. The bathroom door would not close. The garbage can was cracked and broken. The bathroom was extremely small - and very poorly designed. I have stayed at many hotels and this was an expensive hotel with a clever veneer that did not live up to expectations in any way. I would not recommend it to anyone for any reason.
January 28, 2014
Rated 4 out of 5 by Kimmy100 Clean, but small
The employees were excellent. The room was very clean, but small.
January 20, 2014
Rated 2 out of 5 by Misty71 Very disappointed in Chicago (City Center) location!!!!
I was expecting a top-notch experience and was deeply disappointed. The staff was friendly and attentive, but the facility was far from stellar. The thermostat was installed directly next to the window, so never had an accurate room temp reading. Being in Chicago, this caused the heat to be blowing, non-stop, even when the thermostat was switched to OFF. After getting out of the shower, I had to crack the window open to get the room to cool off. This just caused the thermostat to blow more hot air since the thermostat thought it was only 44* in my room, but it was likely near 70*, which is too hot when getting ready (especially when using the blow dryer). Engineering came and switched out the thermostat after the first night of getting little sleep (had to open the window in the night to get the room to cool off, but had to listen to the howling wind all night...which is quite loud in Chicago). Even with a new thermostat, the system continued to blow hot air and I had to continually have the window cracked open to cool the room below ~ 75*.
The room was extremely small and two people could not stay there comfortably. The bathroom counter was so small that you were forced to use the toilet as additional counter space, which is extremely disgusting! The counter was so close to the toilet that the toilet seat would rub against the toilet paper roll hanging on the side of the vanity. There was a shelf under the sink, but it was completely used up by the towels and blow dryer storage.
There was a dressing mirror, but no other options for putting on makeup or doing my hair outside of the matchbox size bathroom since there were NO electrical outlets near the dressing mirror.
The TV would not come on the first morning that I was there. I placed a call to ask them to look at it while I was at work. I don't know if they ever did, but the TV did come on that night. Much to my dismay, the TV would not come on the 2nd morning, though. The engineer ended up having to change out the TV.
After the engineer changed out the TV, the light installed inside the wall unit (built in with an inspirational saying) would not turn off, so I attempted to sleep with the light on all night as I was already in my PJs and did not feel like being bothered to call a THIRD time to engineering.
All three nights were anything but restful and relaxing.
January 18, 2014
Rated 3 out of 5 by Geesee An ok stay
The room was fine, the bathroom small but the hallways were not so nice an a little dirty. The room garbage can was not emptied and the carpeting could have used a good vacuuming. The gym was very disappointing - small, not enough equipment for the number of guests using it. I got to the gym every morning at 5:30 just to beat the crowd. The staff was friendly but it didn't feel like what a W should feel like.
January 18, 2014
Rated 4 out of 5 by James09 stay at the W
This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient.
January 14, 2014
Rated 5 out of 5 by Vivette W City Center Chicago
The staff was extremely helpful -- particularly John (maestro of the lobby), and George at the concierge desk. The front desk upgraded our room without our asking, and put us on a higher floor. Bottled water was plentiful, the gym -- while not huge -- was larger than those at many similar hotels. I appreciated the hotel package that included valet parking and drink coupons. All in all, I was very satisfied.
January 13, 2014
Rated 5 out of 5 by Janet78 W Chicago City Center - Great place to stay
Friendly, welcoming staff. IPO Restaurant has excellent food. Overall pleasant stay for business or a fun weekend in Chicago.
January 11, 2014
Rated 3 out of 5 by BusTraveler80 Probably not the best SPG option in the Chicago area
Not a terrible experience, but I doubt I'll stay at the W Chicago City Center again any time soon. Certainly not again if I ever have a car with me. Vallet parking was ridiculously expensive! The hotel lobby was very dark each time I went through it. (I think this must simply be part of the overall "W atmosphere", but I don't enjoy it.) Service at the house restaurant was very slow and portions (though tasty) were very small. The room was nice, the bed was comfortable, and I always appreciate bathrooms that include bath wash and not just bar soap. However, I didn't appreciate the lack of bedside power outlets. Decent workout facility.
January 11, 2014
Rated 5 out of 5 by Taylor10 A dream come true wedding
My daughter had her wedding on New Year's Eve at the "W". It was fantastic. The staff helped make this a dream come true for my daughter and her new husband. The facility was elegant and everyone was extremely attentive to all of our needs. If I had another daughter, she would get married at the "W" too. Thank you.
January 2, 2014
Rated 3 out of 5 by lasttimeatthishotel Trying too hard to be cool
Lobby is too small to hold partys in or get-togethers. A fire hazzard waiting to happen..you can not get into the hotel or out when they have these functions. Nearly impossible to hear the converstaion with the front desk or the concierge, can not get to the elevators. The rooms are dated and they dont have normal amenities, like a cofee maker. All-in-all I would recomend another hotel..this place is trying to hard to be cool to all of the wrong groups.
December 22, 2013
Rated 5 out of 5 by Gabster Adorable Room
Very nice hotel with great staff.
December 20, 2013
Rated 5 out of 5 by Paularene Clean Friendly
Wonderful from the time Ernesto took my car
check in friendly and fast
Private party in the great room and the coordinator
was WONDERFUL and accomidating great experience I've had in a long time!!!
December 16, 2013
Rated 5 out of 5 by Jeff1801 Outstanding Property, Outstanding Service
I was in Chicago for two nights and the W was the most convenient SPG property for my meetings. From the moment I arrived and through my departure, the hotel staff provided exceptional service. Of particular note was the staff at the front desk and restaurant (including room service). My only issue is that I still have trouble with the limited surface area of the bathroom countertop. Convenient or not, I have decided to make the W Chicago - City Center my hotel of choice whenever I am downtown.
December 15, 2013