Rated 4 out of 5 by Dwb3860 Unique Hotel
Overall the "feel" of the hotel was very cool and laid back. The front deskstaffand concierge very friendly and helpful.
My major frustration was my arrival. The hospitality area at the airport was closed and we had to call twice to get picked up. When the individual arrived he did not have enough room and his excuse was very unprofessional.
May 9, 2013
Rated 2 out of 5 by Adr9 Below Par
Checked in after a long travel day to find that our reservation for a king size bed with an ocean view was not available. Why make a reservation and give a deposit to hold a room if your not going to get what you requested? I was placed in a dbl bed room on a second floor which we had changed to a king at garden level. When I asked to speak to a manager I was told Elizabeth was not available and that nothing more could be done about the overbook. No follow up or apology from hotel management. The rest of our stay was up and down. Beautiful pool area, but beyond difficult to find servers. No pool manager in sight and had to beg and REMIND staff about an order! Met Ricky later in our stay and thought he was fantastic. Maybe someone at Starwood should look into making him the general manager, because it's obvious your current team has no clue. Guest room was poorly designed. No one explained the lighting design to us, but thankfully another GUEST did. My wife isn't the tallest of girls but she's never had to use our luggage to reach the mirror over our sink. How about installing a normal mirror without multi-panels which make it difficult to view. The room issues would have been over looked if the service would have been more consistent. It's a shame that such a lovely property is being managed so poorly.
May 7, 2013
Rated 4 out of 5 by Shirley01 Amazing Property
I stayed at the hotel for only 2 nights, but if I knew how amazing it was I certainly would have planned for a longer trip. When I arrived, a member of the staff provided a tour of the property. The other staff members, including the bartender at pool, were surprisingly cold. The breathtaking grounds more than made up for some mediocre/poor serrvice. The room, while a bit dark, was exquisite... Rental car, tours, snorkel gear etc can all rented once arriving at the hotel...affordable, convenient and organized. It was just phenomenal experience
May 7, 2013
Rated 3 out of 5 by Fluff Disappointed
Resort was nice and staff was friendly but room wasn't as clean as it could have been when we checked in (shower and bath dirty, had to call for them to be cleaned). The room wasn't cleaned particularly well during our stay (sand on the floor, hairball in the shower, dirty glasses left in the room for several days). Also, things in the room weren't replenished (i.e. ran out of toilet paper, robes were never left and we had to call every day to have robes brought to the room after old ones taken to the laundry). Called on the last day for someone to come and help with the suitcases when we checked out. The reception desk said someone would be right over but we waited 20 mins and no one came so we carried them all over to reception ourselves.
May 7, 2013
Rated 3 out of 5 by JustFine Beautiful design and great pool but needs attention to detail
The W is very stylish and has some beautiful views and a great pool area. We loved the time we spent there. However, some of the operations need more attention to detail. Several items weren't working in our room, the minibar had an empty bottle, and it was missing a clock radio. Also, when we called one night they said the restaurant was closed (at 9:20!) but we walked up they didn't have any problem seating us.
May 6, 2013
Rated 5 out of 5 by Yoliek Best Resort
The resort is beautiful, the staff is superb (expect the front desk staff, they could use a little more customer service training). Hotel is must when I come back
May 2, 2013
Rated 3 out of 5 by Curra2013 This hotel has to make sure rooms stay smoke free
I love the W Vieques but this time I was disappointed at how the room smelled. It appears that I previous guest smoked inside the room. Not very pleasant.
April 29, 2013
Rated 4 out of 5 by Alex2013 Good place for a couple of quiet days in Paradise
It's always hard to please frequent travelers. This place was very nice for a few days away from the regular work and business schedule. The design and decoration is fantastic and exactly what you expect from a W. You will get used to the laid back service that some of the staff has adopted. Part of island living but there was a great experience when Dan approached me from far away offering to set up a beach umbrella. Exceptional helpful pro active approach one really appreciates. Also one ambassador immediately offered a ride in a golf cart to get to the hidden location of the tennis courts when he noticed our rackets.
Just be prepared to stay on the property while you are there. In a one day car rental we managed 35 miles of sight seeing / exploring public beaches and we could have accomplished this by taxi as well.
We booked one of the famous bio Lucent tours and the kayaking part was fun. The Mosquitos enjoyed our fresh blood as well and just the bright moon provided some limitations to this experience. The Black Beard people are really nice and helpful even so they brought in a lot of people all night long.
The one question one needs to ask about the stay is the $60 a day resort fee which I found a little heafty for the services it has attached to it. But you want to stay at an exclusive place after all.
April 28, 2013
Rated 5 out of 5 by Redshark The best resort!
Wonderful experience! I HIGHLY recommend the "W" in Vieques! The entire staff is great and the staff is what sets this property apart from all the others not to mention that the property is dramatically beautiful but at the sametime is very accessible! You will not be disappointed if you are looking for a relaxing non-touristy resort.
April 27, 2013
Rated 5 out of 5 by lester26 Excellent Hotel
Everything in this hotel was wonderful: great location, exceptional state-of-art decoration, the room service was excellent, the spa and other amenities was great. Beautiful beaches. We travel with a child, and the crew did everything to made us confortable. I'm puertorrican, and I'm very proud of the crew and the service they gave to us and the rest of the visitors. That is a proof that "Puerto Rico does it better"...
April 26, 2013
Rated 1 out of 5 by Sherry I used points to stay for free and it wasn't worth it!
Beautiful beach, however, the hotel's gimmick is blending in with the impoverished island. A washtub for a bathtub, furniture that appears to be made out of mismatched scraps of driftwood, a 4-inch pencil stub instead of a pen on the nightstand, very low-to-the-ground chair and bed, etc. I deserve better! Inadequate lighting, no grab bars in the shower or the afore-mentioned washtub. It's an accident waiting to happen. We're not all 20 years old. P.S., this is a very expensive hotel. On top of room charge is a daily $65 resort fee. Too much!
April 25, 2013
Rated 4 out of 5 by RdM203 Breathtaking views
The W in Vieques has some very special features: an exquisite setting, breathtaking views, and a truly lovely set of infinity pools overlooking the ocean. The beach, while beautiful, is probably better suited to sunbathing or kayaking than to swimming, though the water is extremely clear, the walk into it is a bit rocky underfoot. (We didn't visit the adults-only "whisper beach" or venture off to explore other beaches in the area, but I understand many are wonderful.)
Our room was spacious and and comfortable, with a cozy nesting chair and a conveniently large desk. However the room seemed a bit dark and the open-concept bathroom was not my favorite feature; even with the netted curtain drawn, I still felt exposed to anyone wandering past our back wall of windows/sliders. The shower also had a vaguely dank smell to it.
Our private patio overlooking the ocean was thoughtfully equipped with a useful towel drying rack and the room had a visually interesting set of mismatched hooks and knobs that were awesome for hanging wet swimsuits and towels. It would have been great to have a hook or two in the bathroom as well, since there was not much room around the sink basin to place a toiletry bag or personal items.
The concierge was very helpful in organizing a biobay tour (and transportation to it) for us. She sent us on our way with several tips and a pile of towels. The staff who drove us and our bags to and from the airport and who manned the airport lounge were also warmly solicitous and went out of their way to be of assistance. My family also loved the food and the service we received pool-side.
The staff in Sorce, the on-site restaurant, were friendly but seemed new/not yet very knowledgeable about the menu (and also quite distracted.) The two front desk staff we interacted with could also have been more welcoming. We overheard a couple who came in to inquire about booking a room be sent off with advice to "check the internet for the best deal" and we were greeted at check-in with "Oh, another guest from Connecticut..."
April 17, 2013
Rated 3 out of 5 by Greystone Vieques
The hotel location and access to the beach was great. As were most of the amenities. I was disappointed with attention to detail:
• Upon check in light bulb not working in shower, shower hook coming off, and remote had no battery power.
• Then when maintenance showed up they addressed the light bulb but had no work order for the hook … then when working on the hook left all the tools on the bathroom sink mixed in with my toiletries … not professional.
• Things like the resort offered sun tan lotion for two days but couldn’t seem to find the lotion for the rest of my stay.
• Had to ask twice (same day) for room cleaning …
• All in all a nice stay but I expected more from a W location especially at the rates charged.
April 16, 2013
Rated 5 out of 5 by Craig832 Fun, memorable, relaxing
We really enjoyed our 8 night stay at the W Vieques. I can't say enough about the friendly, attentive staff. Everyone went out of their way to insure we enjoyed our stay. We also really enjoyed the horses that roamed the property. They really added something different to our day and we looked forward to seeing them whenever/wherever. Great property, beaches, views. Loved the island too. Great diving and rec options.
April 15, 2013
Rated 4 out of 5 by blarmon Amazing location
This property is harder than average to get to but worth it once there. Some of the F&B service is not up to US standards are far as friendliness and attitudes of the wait staff. Ricky, Timothy and Juan are employees who go above and beyond. While the property bills itself as a CAT 6 I would say it is a mid CAT 5. There are definitely areas the hotel can improve on. One night we had a reservation at Sorce and it then were told they were 30-45 min behind due to rain and power flickering off. While that wasn't really plausible in my mind, a simple phone call to our room would have been expected but not received. Some staff there strive to make your stay enjoyable. Others are aloof at best. Management should do more to make this a true CAT 6 and W property. Food and beverage could use a little more variety. I'd definitely give it another chance although many of the less than stellar reviews have some truths to them.
April 14, 2013
Rated 3 out of 5 by Hochi The only choice on the island
Only real resort on the island. Unfortunately, some things are lacking.
1. No water bottle service for the rooms.
2. No free coffee maker - really?
3. Can't borrow umbrella for other beaches- why do i pay such a high resort fee?
4. $6 coffee is outrageous
5. Rusted bathtubs.
6. Lukewarm Jacuzzi.
1. Great location/views
2. Decent rooms.
3. Sexy lounge/lobby area.
4. In-house restaurant isn't as bad as people say it is.
April 14, 2013
Rated 4 out of 5 by savannahsk sanctuary / retreat.
it was lovely to see this property so meticulous-ly re-branded within the W amenities and culture.
being that it was a low season stay - we were fairly recognized by the staff and developed a fantastic vay-cay relationship with our livingroom bartender.
she was absolutely fantastic and created a wonderful experiential quality.
however - we were less than appreciated by the front desk staff. being that it was low season - we would have expected the slightest of recognition of our spg gold status and/or birthday / celebration wknd.
at our property here in savannah, we try our best to go above and beyond for all of our celebratory guests... ..we were slightly disheartened that this same culture didn't seem to be in existence at this location.
overall, vieques was a real gem and the property was a lovely retreat - one that we hope to return to again soon.
April 11, 2013
Rated 2 out of 5 by DJN911 Almost!
All prior reservations, CAR, MASSAGE, BIO BAY, made and confirmed twice, did not exist when i arrived! I reserved a cabana upon arrival with front desk, they wrote it on a sticky note and never confirmed! Staff did not seem to care! Thank God for WADE at the front desk and Diane at Black beard, they seemed intent on helping.. The rooms smelled of urine!
However, everything about the wedding was amazing.
April 8, 2013
Rated 4 out of 5 by K502 Beautiful property, lovely stay
My family of four had a fantastic six-night stay with SPG points for Spring Break. We were assigned an ocean-view room with two queens, just steps from the main pool. The grounds, facilities and rooms are beautiful, well-kept, and convey a unique island charm.
As we had heard from other reviews, it seems that developing a strong pool of service staff is a challenge for the hotel (it is the only full-service resport on the island). Yet, while we experienced a few service-related issues, they were quickly and satisfactorily remedied by the excellent management team.
Will will absolutely be back to enjoy the gorgeous views, the grazing whild horses, the balmy breezes, and the delicious passionfruit cocktails.
April 5, 2013
Rated 5 out of 5 by Ryanaustin Amazing Stay
Thank you very much for a great stay. It started well with an upgrade, and ended well with a late checkout, and everything in between, from the perfect level of service/attention to the resort itself, which is unlike any other Carribbean resort we've been to. Great job.
April 4, 2013
Rated 4 out of 5 by Juancho A relaxing time away in paradise
A great place to get away and relax. A beautiful property very well kept. Very friendly staff. Spectacular views of the beach and ocean.
A couple of nits. The on site food for breakfast and lunch was great. But dinner was overpriced and not that appealing. It took over 4 hours to get into our room despite arriving late afternoon. We had to call several times to check on the status (staff never informed us). I agree with another reviewer that the rooms are very dark. A simple fix would be to add reading lights. In general the phone "whatever, whenever" calling system worked well.
April 3, 2013
Rated 4 out of 5 by Scrappy Overall - Great Place
Hotel setting and view is truly amazing. Staff is excellent and incredibly friendly and helpful. WIFI is great for such a remote location and plenty of onsite activities. Food options are good and food is very good for a resort. My only complaint about the hotel is cleanliness. Don't get me wrong the hotel is generally very clean but it could be better. The staff just does not clean up debris quickly enough. I would walk around the grounds at 8 AM and see cups and bottles around the pools clearly from the night prior (we went to the black pool at 11 AM and small trash can was overflowing with trash from prior night). And the staff does not pick up quickly enough after serving food at the pool. Another example is the maid staff. We used in room wine glassses and they did not clean or replace the glasses. The clean job by maid staff was just ok. Also, they delivered shampoo/conditioner/etctera regardless of whether used or not. By the time we checked out we must of had 20 or so bottles piling up in the room. Rooms and views are amazing BTW. Stay here for sure.
April 3, 2013
Rated 2 out of 5 by Sam1908 Underwhelmed
The hotel location was INCREIDBLE!!! However, don't call down and request anything, because you will never get it i.e. towels, room service, etc. We have a malfunctioning television that never got fixed, we were charged for bar and food which we never touched. It took them 3 weeks to credit back my credit card. Spend your time and money at other resorts
April 2, 2013
Rated 5 out of 5 by oglaria1 Wedding
just came back from my wedding and expectations were met and exceeded. everyone especially Ross made everything seamless and stress free.
April 1, 2013
Rated 5 out of 5 by msjohnson101 Very helpful in time of need
We became stranded on Vieques due to weather, the W was the only hotel on the island with rooms. The staff were very friendly and accomidating to us, especially Arturo who helped us check in.
April 1, 2013
Rated 5 out of 5 by mpbj11 An overall great experience
Overall, a great experience. A few items to improve. Yoga mats in exercise room need to be replaced. Equipment like paddles and snorkels are unavailable - that's what you pay the resort fee for. The adult beach is great, but you can't get umbrellas or chairs there. Food is very good. We wanted to watch the NCAA basketball games on a lobby TV, but the staff was unable to get their projection TV to work. The staff in general is very nice and helpful; Iris (sales) and Luis (security) deserve special mention. Our daughter received a bad sunburn and all were quite helpful. We will be back.
March 31, 2013
Rated 5 out of 5 by Julie Check this place out
Amazing quiet resort with great views, pools, spa, beach, etc. loved the atmosphere of the lobby and rooms. Resort not too big where you get lost. Great designed rooms. 4 nights was plenty as there was not too much to do at night on this small island. Biolumescent bay a must. Pools were nice and warm. Check out the plunge pool. Mojitos were tasty.
March 29, 2013
Rated 5 out of 5 by ble3 day after nye
this hotel is absolutely amazing! its design and location are stunning. the food is wonderful (and an excellent value compared to the quality and price i found elsewhere in pr). the staff was helpful and very attentive.
the day after new years eve the rest, relaxation and pampering was everything i wanted and more. if i go back to pr i will spend as much time as possible at the w vieques.
March 28, 2013
Rated 3 out of 5 by BlkBetty Not what I'd expect from a W...
Where do I start? How about with checkin. We arrived early - 1130a - and understandably the rooms were not ready. So we waited patiently by the pool. 4pm was checkin and we didn't get our room until 545p. Not a great way to start our vacation.
I have to say, the resort itself is quite nice. Horses run free on the property and in the early morning hours you can see them laying in the grass or grazing. The pool area was nice as well. Lots of seating around both pools. The service from the pool bar was attentive and quick. All the servers we had were great.
Our rooms were a nice size and exactly what you'd expect from the W, spacious and well decorated. The bed was really comfortable.
Now reality sets in. We're early risers and were down by the pool by 7a. Every morning the pool area was littered with trash, empty cups and bottles from the day/night before. There were no towels in the morning so you had to go to the front desk to get them. Towels didn't come out until close to 10a. How's that possible? Same with water. Bone dry until 10a.
They also have 6 cabanas they charge $250 a day for. Not one person paid for any of them for the 6 days we were there. They just sat empty. Why wouldn't they just have them open? $250 a day? Unbelievable.
They charge a $60 a day resort fee (actually $65.40 with tax) which includes Internet and non-motorized water sports, etc. The problem is with such a large property, you have to walk 1/2 to the other side to get paddles for kayaking, snorkel & mask for swimming in the ocean. You have to be there right when they open to ensure you get them or you'll miss out for the day because they don't have nearly enough to accommodate the number of people staying.
The Internet is also included in the resort fee and its worse than a third world country. Seriously, dial up would be faster. This is unacceptable to me considering you don't have an option to use it because you're forced to pay for it. The hotspot on my iPhone worked 10 times faster. Ridiculous.
Then there are the nature sounds at night they pipe in around the property. They're so loud you can hear them as if they're in your room. Frogs and crickets - two of the most annoying sounds anyone would want to hear at night. If we could have only found the plug, it would have been silent!!
All in all I wouldn't return. This hotel is not what I'd expect from a W, especially for what they charge. We did have a great time only because there were 14 of us and it was the company that made the trip awesome.
Proceed with caution.
March 28, 2013
Rated 4 out of 5 by Donald111 Fabulous staff., Poorly designed rooms,
Before I moved to the Financial Industry I spend 17 years in the travel industry. I truly feel the design of the rooms at the W totally ignored years of research into what make guests comfortable. I am comfortable and even applaud minimalism. However, shelving/counter space in the bathroom are a number 1 issue with woman travelers. this was sorely lacking and ergonomically uncomfortable. There was also a lack of drawer storage. Easily remedied. The lightening was inadequate and switches were in odd places. Enough complaints! The staff was tremendous. from Leo at the front desk (who was so gracious to find me a room with a better view, but to ne avail, Yaritza - what a patient lovely Concierge. I changed my plans every two days and she was always pleasant and got me exactly what I wanted.. George showed us around the island and he was able to read us and gave us exactly what we wanted with the usual Tour Guide nonsense. Javier was just so worm and friendly.. Joseph was such a charming waiter and last but not least - Ricky. he made us feel like he was a gregarious cousin with a great sense of humor. LOVED THE STAFF. Lovely location. ADD STORAGE to the rooms and get rid of that ridiculous macramé lamp the I always het my head on going to the bathroom! I will be back. Breakfast was great Lunch was dreadfully bland.
March 17, 2013