Rated 5 out of 5 by kb100 great experience
This hotel is well situated in Austin---close to restaurants, 6th street, festivals, etc. The staff was phenomenal. Met our every need. I would definitely stay here again and hightly recommend it.
October 7, 2013
Rated 5 out of 5 by Ed24 Excellent hotel
The staff was very friendly and helpful. The room
was well-designed and comfortable. It is easily the
best W Hotel of the 4 I have stayed in. From now on
when I visit Austin, I will stay at the W.
August 20, 2013
Rated 4 out of 5 by golfer89 Great place for a short stay
If you decide to spend the Weekend in Austin the W is definitely a good choice, its situated in a great location close by to many restaurants. The staff is friendly and the drinks are good.
December 5, 2013
Rated 5 out of 5 by CasualTraveler Stay of Excellence
I love this hotel. This is my third stay and everytime the service gets better. I am never disappointed by the food, rooms, or service. If you're ever in Austin, make this hotel your first choice.
May 19, 2012
Rated 5 out of 5 by TerryH Difficult to book
I love this hotel. Unfortunately, I have very little success getting a room at a reasonable price. I stayed here often when it first opened, but have stayed at the Hilton the last 10; to 12 times.
January 11, 2013
Rated 4 out of 5 by Ken66 Staff
You hav an excellent crew. From your doorman to the front desk. Everyone was friendly and attentive.
Nicole and Anthony (Tony) were exceptional. Thank you for expressing our thanks. Ken and Bob
June 10, 2013
Rated 2 out of 5 by CLC2013 This hotel needs to lift its standards
This was my first visit to Austin, being an SPG member I naturally selected the W. Unfortunately the service was not up to scratch and made my stay memorable for all the wrong reasons
December 3, 2013
Rated 5 out of 5 by Jayeel Very chic and attentive hotel
We had a great stay here, the hotel was very clean and comfortable. The staff were all very nice and very attentive. We do wish there was continental breakfast and free internet in the room.
January 22, 2013
Rated 5 out of 5 by teurton This hotel is great
From the service to the food to the staff, everything was wonderful
March 25, 2014
Rated 5 out of 5 by karen1 Perfect location in Austin!!!!!
The moment we arrived we were taken care of in a manner that felt very special! We appreciated all the staff and their attention to detail! Appreciated being able to walk everywhere!
January 23, 2013
Rated 5 out of 5 by DavidR123 Awesome hotel and staff!
Got upgraded to a Cool Corner Suite - and it was awesome! Beautiful river view! We could even see the bats at dusk!
Staff was wonderful, room was perfectly clean and beautiful!
August 20, 2012
Rated 5 out of 5 by TheFJH WOW from Austin
I only stayed for a night, visiting from Los Angeles, but I was blown away by the service and attention to detail. This is my favorite hotel to stay in while visiting Austin.
October 30, 2012
Rated 2 out of 5 by Malz Not Great
The outlets are difficutl to find. Even when we noticed the note on the desk that the outslets are under, they are extremely difficult to find and require getting on your hands and knees and squinting to find them because the wood is dark and the outets are dark, and then they aren't visible enough to see whether they are vertical or horizontal.
Also, we thought it odd that one side of the bed had outlets on a big cord and a cell phone charger (which didn't work at all), while the other side of the bed had neither of those features. 2 people staying together in a room probably need outlets on both sides of the bed, as well as WORKING cell phone chargers, if you're going to provide those.
Also, we didn't like that this hotel provides no dresser in which to unpack and put away things. We hate living out of our suitcases but there was nowhere to unpack anything. The 3 small baskets inside the closet hardly provide enough space for 2 people to unpack 2 suitcases.
The room was too warm at night even with the air turned on. In hindsight, we should have called the front desk and requested a lighter coverlet, but we didn't think of that until our 2 sleepless nights were over, for which I blame myself.
We will not recommend this hotel.
March 25, 2014
Rated 5 out of 5 by bootsie Perfect place to stay in Austin
A great property situated in downtown Austin. The staff members were all fantastic. My stay was too short, but I loved every minute I was there for my quick business trip.
July 23, 2012
Rated 4 out of 5 by eschlegel Great Hotel, Staff and Service Needs Work
My girlfriends and I stayed here for a long weekend.
We had a some unusual interactions with the hotel staff, including a disingenuous female SPG desk person who gave us an attitude and made us feel bad for forgetting to exchange our used pool wristbands for new ones; a valet who was slow at bringing around our car despite our calling ahead; and a missing bottle of champagne - friends of ours used the in-house Whatever/Whenever service to have a bottle delivered to our room as a surprise, but we never received anything and the hotel staff provided no explanation or apology when we inquired about it.
At night, the bar area on the first floor gets very busy and local police are positioned at the front entrance of the hotel to maintain order, which creates an uninviting and inhospitable vibe for paying hotel guests.
That said, the hotel itself is great - one of the nicest Ws I've ever stayed in thus far - and features an impressive outdoor pool and bar/deck area for lounging. Our rooms were comfortable and clean.
I also had a fantastic experience and an easy time booking a last-minute appointment at the Away spa.
July 16, 2012
Rated 5 out of 5 by DT67 High End Hotel Downtown
The hotel staff went over and beyond to help make sure our stay was as comfortable as possible. The room was spacious and well appointed.
January 31, 2014
Rated 4 out of 5 by ATRL Exceptional service
The front desk and concierge went out of their way to help me celebrate my birthday. Getting us tickedts to the ACL show on short notice was an unexpected surprise.
September 7, 2013
Rated 4 out of 5 by buddylove location
Wonderful location, the town seems to revolve around the hotel, but as a business traveler it is hard to be a regular because of such wild price fluctuations.
November 26, 2013
Rated 5 out of 5 by Paige21 Wonderful place to celebrate
My granddaughter's 21st birthday was extra special because of our stay at the W Austin. Thank you for all your special attention to making this so very memorable.
June 5, 2013
Rated 4 out of 5 by Tinarae Great ambiance
Walking in I felt like I was staying in the comfort of my own home.
The only downside to my stay was the elevators going down and getting stuck in the stairwell
March 1, 2013
Rated 5 out of 5 by pidge Even good for old guys
Had a business meeting in Austin. W's generally don't fit my profile as a 55 year old lawyer. But the place was excellent--the staff, the room and the price.
March 9, 2013
Rated 5 out of 5 by Sljones1970 Great hotel
Very friendly staff and very clean...love it..will def stay again here..just a little expensive so wld def have to be special occasion
January 13, 2014
Rated 5 out of 5 by Tracy23 What a great experience
I found everything about W Austin to be practically perfect. From the kind, caring staff to the yummy food and refreshing drinks, it was simply first rate.
June 23, 2013
Rated 5 out of 5 by bchil Fantastic!
I had a wonderful stay at the hotel. The room was beautiful, the staff friendly and helpful and loved the pool! Definitely the place to stay at in Austin!
July 5, 2012
Rated 5 out of 5 by getupandgogirl Enjoy every time!
I always stay at the W when in Austin and always enjoy it and look forward to the next opportunity I get to go to Austin so that I can stay at the W!
November 10, 2013
Rated 5 out of 5 by Bruins2013 W Austin a great stay in one of my favorite cities.
W Austin is an excellent hotel in heart of a great city, Texas hospitality at its finest. Amenities superb, all requests accommodated, service top notch.
June 19, 2013
Rated 5 out of 5 by aChefGuy Excellent!
This hotel is everything you would expect from a Starwood Hotel, and then some!
March 3, 2014
Rated 5 out of 5 by ssus Great Customer Service
The staff, specifically M Lopez, went above and beyond to make this an extra special weekend trip for us. Thank you guys!
January 27, 2014
Rated 5 out of 5 by Ummmm Excellent
Austin is a great place to visit, and the W is most certainly the place to stay. The hotel is beautiful and enjoyable. Always happy to come back there!
June 9, 2013
Rated 5 out of 5 by WayneR2001 Always a great stay
This W is one of the best. Its a great location. Perfect for business or fun. Staff is always helpful. Love the bar, love the gym....ans great W rooms.
March 29, 2013