Rated 5 out of 5 by Mary13 Location, Location, Location
The hotel's location was perfect for our stay in Washington, DC. We were also very impressed with the friendly service provided by all hotel employees. The room and hotel facilities were lovely, the roof top restaurant a great place to view the city, and we enjoyed a delicious breakfast in the JG Steakhouse Restaurant. We would recommend the W as a great hotel in which to stay in Washington, DC. We would be happy to stay again when planning an over night in DC.
March 9, 2013
Rated 1 out of 5 by tinydancer Wedding blues
Though forewarned about difficulties, we booked our wedding party here and are now sorry to have done so. The staff were unable or unwilling to get the bridal suite available in a timely fashion, and when we were finally able to get in, the lights didn't work, there was no hot water for two nights and a used condom was found underneath the bed (yuck!!) A minor adjustment was made to the bill, but not enough to persuade me to ever return or recommend to others.
July 25, 2012
Rated 5 out of 5 by Cjoseph127 What a wonderful evening
I must say that I truly believe my stay at the W Washington DC hotel on Tuesday evening (12/10) to be the most outstanding example of customer experience, attention to detail and heartfelt consideration that I have ever experienced in my travels and entire relationship with SPG to date.
In advance of this evening, I had communicated my intention to get engaged; requesting to see if there was anything special that could be done in lieu of the event. Thanks to the staff not only were our accommodations outstanding but the tact and professionalism that the staff, specifically Joanne Alfonso, showed was above and beyond my expectations.
Not only will I stay at the W again but I will recommend your establishment to any/all I can. It was a truly magical evening and I can’t thank those involved enough. I can honestly say I will never forget a moment.
December 12, 2013
Rated 4 out of 5 by Pequot Great service, bizarre design
W is ideally located and excels at marvelously attentive customer service. But it seriously falls short on user friendly design. I have enjoyed immensely the recollection of bizarre design choices in the room not to mention the lobby -- tiny towel hooks falling out of the wall, towels far from where one needs them, a toilet seat 2 feet off the floor, dim lighting, strange unusable drawers, a 2 foot wide closet, baseboards a half inch off the floor collecting dust and dirt, strange lights in inaccessible corners of the room, an arching faucet over the sink that one must clear while brushing. I have stayed in many W's over the years and they all have a fun factor but this one outstrips the others in a serious effort to achieve design for design's sake, irrespective of utility.
But the bed was delectable and no staff is friendlier!
December 10, 2012
Rated 4 out of 5 by Marty50 Warning!
This is an exceptionally beautiful hotel. However, it is quite the party place on weekends. We were on the 10th floor and had to put up with pounding dance music from the roof top dance club that vibrated the walls and our bed until 3 AM. If you go to party, that's great. If you go to sleep, ask for a room on a lower floor. Kudos to the staff tho - when I was at my wits end at 2 AM they brought ear plugs and refunded my money without any trouble.
May 19, 2013
Rated 5 out of 5 This hotel is FABULOUS!!!
Met with champagne on arrival which, after a tiring journey, was very well received. Our room was lovely and the staff were very friendly and exceptionally helpful in every way. The rooftop bar was lovely and whilst it was busy with people not staying there, we were allowed to queue jump as we were resident and so that was a nice touch. I would absolutely love to stay at the W again next time I come to Washington and would recommend it to anyone.
September 17, 2012
Rated 4 out of 5 by KJ57 Nice room - bad view
The room overall was very nice, but it overlooked an atrium full of machinery. In fact, the windows had a film on them so that you could not look out totally. My only other alternative was a room with a great view and king bed....underneath the loud night club. At least the woman who checked me in was honest and warned me beforehand. I took the room without the view so that I would be able to sleep. It was ashame these were the only two choices.
March 24, 2013
Rated 3 out of 5 by townjcvt Disappointing...again.
I have stayed at this hotel multiple times over the last couple of years. Initially my visits were delightful...lovely customer service and excellent rooms. My last several vists have found me in rooms across from the elevator (even though my profile requests that I not be placed in such a room)...and on my most recent visit, while not across from the elveator, I was given a room whose last inhabitant had been a smoker. Very disappointing...
December 11, 2012
Rated 5 out of 5 by HLS24 Finest hotel in DC
From the moment you are greeted at the door until the moment you depart, the W's team is courteous, attentive, and immediately responsive to all requests. The rooms are immaculate and stocked well beyond "necessities". I highly recommend enjoying the superb service offered by the Whatever/Whenever team here! The consummate professionals here will make your stay memorable.
January 25, 2014
Rated 5 out of 5 Great service
I have had a great time in the hotel. I am happy with nearly every aspect of the hotel and satisfied with all the quick and efficient services (plus a big smile on everyone's face!). My heartfelt thanks to Terrant and Jess in the Steakhouse - I went there for a total of 4 meals throughout my stay because both the food and service I have got is amazing. I am so impressed with the service by Terrant - I felt like I want to take him home.
March 30, 2013
Rated 5 out of 5 by Jenny This hotel has excellent service
Thank you for the excellent service. When we checked in, we were greeted warmly by the manager on duty, Kyle. We were a bit nervous about how we were going to get back to Dulles airport the following day. Kyle quickly assured us that there was a city bus that would be easy and inexpensive to take! Not only did he print out bus schedules for us, but he personally delivered them to our room. Wow! Thank you so much for easing our concern!
March 6, 2013
Rated 5 out of 5 by tennisplayerinlr Beautiful, Historic, and Exciting
This hotel has a great location near many of the site you want to see in DC. It is very beautifully decorated combining its historic nature with modern convenience and style. The staff was very friendly and helpful. The only suggestion I would give is the internet should be included with the room, but that is a suggestion to the hotel industry as a whole. We have come to expect it as part of the package.
December 23, 2013
Rated 1 out of 5 by Disappointed Disappointed
I have been a loyal starwood member who have stayed frequently at the W brand hotels. This stay was incredibly disappointing as my room was not clean upon checking in at 11pm. The night manager was incredibly helpful in changing the sheets himself but when I awoke the next morning, I discovered tiny blood specks on the bottom of the sheets. I immediately informed the management and checked out early. No one expressed any concern.
February 11, 2013
Rated 4 out of 5 by Roadwarrior24 Amazing
I love the room styling and room service by the staff. The whatever/whenever follow up was amazing.
I also love the stye of my room. I was slightly disappointed by my room location, because I picked a higher category room and am a gold member, thought giving me a room right where the elevator is so I could hear the ding all night along with people talking was a disappointment. I know that comes with travel just did not expect it.
October 29, 2012
Rated 4 out of 5 by bigballthrower Cool place with little rooms
My overall experience at the W was pretty good. It's in a fantastic location across from the Treasury building and just a block or so from the White House. The motif and vibe is on par with what I would expect from a W Hotel. I only had 2 qualms. 1) The room was a little on the cozy side. 2) I couldn't figure out how to turn on the lights in the room from the switches. Other than that, very pleasant and a fun place to be.
October 31, 2012
Rated 2 out of 5 by JDB75 room without a real window...
The hotel (income hall, bar,...) is very nice and the location is great, but the first room I had was a kind of noisy room (noise of outside airconditioning plus the room was without a real window). After my demand to change they give me another room but again without a real window (you don't see if it is day or night). My 3 day stay was therefore a depressive experience.
Moreover service at the entrance was not friendly.
December 17, 2012
Rated 5 out of 5 by RNM2041 W Hotels always great!
Love this hotel but I have to say my room was not as clean as W Hotels usually are! My mirror and sofa had spillages on them which had not been wiped up when I checked in. The carpet was dirty and there were things stuck to it! I will be back but expect better next time!
The spa was amazing!
February 14, 2014
Rated 3 out of 5 by Nanmoo Very noisy
We were on the 5th floor but heard the live music until very late. Also heard the vacuums early. Very noisy room. Disappointing not to have any spa spots available, even a week before check in. We only received products in our room twice, ran out the 4th day. Overpriced.
February 19, 2014
Rated 5 out of 5 by RoadWarrier99 We love the W
We love the W. The rooms are great, the staff is fabulous, and they go overboard to make us feel like rock starts. Drinks at the POV on the roof overlooking Washington DC are a midnight cap to any evening out. Our room this trip was unfortunately right in front of the elevators, which was very disruptive as loud groups of party-goers kept coming and going at all hours. We'll stay again - but will stay clear of the lifts!
December 18, 2012
Rated 5 out of 5 by Johno Wonderful hotel, staff, location and experience!
The staff was wonderful from the get go:
- Dan welcomed us as SPG Gold members a the front desk and helped us to a great room
- Kimberly at the concierge helped us find two great restaurants and make reservations
- Chris who drives the Acuras was friendly and courteous as well as a great driver in DC traffic
- Bobby even helped us at check-out with a recommendation to the downstairs restaurant and a small bill corection
June 24, 2013
Rated 5 out of 5 by achill71 Great DC location
Cool hip DC location. Walkable to most attractions. HOtel service on point. POV bar features excellence views and is a hot spot to be in DC.
March 6, 2014
Rated 1 out of 5 by jeff2010 Fantastic Experience
This W Hotel Experience exceeded my expectations. The decor, staff, food and overall experience was amazing!. They even had an Acura car service that I used several times!! This is the closest hotel to the White House and the many natiional landmarks. I will definietely stay there again. INCREDIBLE! INCREDIBLE! INCREDIBLE!!
December 2, 2011
Rated 2 out of 5 by Marcio54 Bad experience
I do not think this particular hotel meets SPG standards. I was not recognized as gold member during my stay -- was not given a room upgrade, complained twice to the front desk about the noisy room and nothing was done (not even an apology), could not get a reservation at the restaurant for the evening I wanted. Finally, I sent an e-mail to the hotel manager describing my experience and never got an answer back.
May 17, 2013
Rated 5 out of 5 by Eric74 Great weekend
We had a a great stay at the W Washington this past weekend. The staff was terrific and extremely attentive. My wife was sick and we needed to order room service a couple of times. Luckily Jermaine delivered our food a couple of times, he was a super friendly gentleman and a big hit with our entire family particularly my nine month old daughter. Because of staff like Jermaine we can not wait for our next visit.
October 10, 2012
Rated 2 out of 5 by Dennis43 Room at W - Washington DC
I am a huge Starwood fan, however two things about trip were frustrating. First, the hot water in my room would only go to warm. Nothing is worse when traveling. Second, the layout of the room caused me to be able to hear everything in the room next to me. I was woken up 2x during the night (once at 3:30am) and finally had to call security. Overall a terrible business trip with limited sleep and no hot shower.
May 17, 2013
Rated 4 out of 5 by DonnaMT W Front Desk staff exceeded expectations!
We were very pleasantly surprised and pleased by the friendliness of the front desk upon check in. The same on with the check out and bell captain. Unfortunately, I often find W hotels to have a bit of an attitude at the front desk area but your Washington location was quite the opposite. Made us feel very welcome. Thank you!
January 27, 2014
Rated 5 out of 5 by MattPlatinum Great two days in W DC
I am Starwood Platinum and got a sweet suite upgrade upon arrival, so things started good. Then things got better, from the thoughtful extra cookies with room service dinner for my kids to the maitre'd who went out of his way to find a microwave to heat my son's leftovers.
I was really impressed with the property and the level of service. After just one stay, this is one of our favorite hotels anywhere.
March 27, 2013
Rated 5 out of 5 by Mgoines If you want chic the W is what your looking for!
Omg! I had the best romantic mini vacation at the W, Washington, DC. In addition to the excellent customer service this hotel is located in a prime location that offers tourist the best of both worlds. I felt like a Rock Star! Partying on the roof top lounge POV, which had the most amazing view, to relaxing in the hotel lobby. My romantic getaway was a success thanks to the W! The W brings SEXY back!
September 3, 2013
Rated 3 out of 5 by dlvmcg Okay Stay
We could pick up the thumping from the rooftop bar in our room until around 2 am in the morning. Then we had some drunk guest outside the room sometime during the night. Noise level is kind of high.
February 23, 2014
Rated 3 out of 5 by 22856 Two things missing
Room was poorly lit, esp in bathroom with dim lighting directly overhead the mirror, making it very difficult to apply make up. Also no magnified makeup mirror!
I can't understand why you wouldn't make that standard in all your rooms. Women's travel in business, too. For me the lighting and lack of mirror is a deal breaker and I will only come back to this W as a last resort on my next trip to DC.
November 17, 2012