Rated 5 out of 5 by LSN45 Attentive service from management
This is a beautiful, histoic hotel that has been updated. Good location. Staff was very responsive to an adjacent room that was noisy. They followed up next day with ammentity that was very welcome. As an SPG member, I appreciate their knowledge of the benefits, esp upgrade. Thank you for making this a lovely weekend.
December 26, 2012
Rated 2 out of 5 by JT15 Too expensive for what it is.
Part of the reason my son and I stayed here was to enjoy the rooftop view. When making the reservation we were told how great it was. When we check in we find out it is rented for a private function. The lobby was a zoo and navigating the elevator was terrible. NEVER AGAIN.
July 30, 2013
Rated 4 out of 5 by Travel500 First DC visit...
The W DC is in a great location for site seeing and the staff is very accomodating. Some of the room layouts are strange (clothes closet in bathroom) but the rooms are nice. I did have a problem with phone reception on my mobile in my room as well as the wifi reception for my laptop.
Overall a great place to stay.
July 18, 2012
Rated 5 out of 5 by Jonna61 Fantastic, Plus Fresh New Style!
From the staff, to the lodging rooms, to the meeting rooms, and the great cuisine from the roof top bar - all our guests raved about their experience!
September 12, 2013
Rated 4 out of 5 by TravelingMan Can not beat this location
Stayed here once last winter and wasn't able to take advantage of the whole hotel. This time I had lunch on the balcony and that view is stunning. I enjoyed an upgraded room due to being Platinum with a view of the White House. Nice dinner in the downstairs bar and great breakfast the morning I was leaving.
October 29, 2012
Rated 3 out of 5 by Joe68 Club or Hotel
Crowds on weekends made me feel like I was living in a club instead of a hotel. Elevator management was poor and noise was ridiculous. Did not feel at home in any way.
If I had not been there for work...I would have changed my arrangements.
August 7, 2013
Rated 5 out of 5 by Boys3 The W Hotel is chic & fun
Great location steps from the White House. Excellent service, award winning J&G steakhouse, chic remodel throughout. Best roof top view of DC with cool bar lounge for night time fun. New securiity, Hotel key card waved over sensor pad in elevator to activate & outside room to open door.
February 25, 2013
Rated 3 out of 5 by KSlade Tight Quarters to Share the Room
This is a lovely hotel - modern, very hip decor. Very comfy bed. However, it's tough to share the room. Shower wall IS the separation wall - if you turn on the light in the bathroom, you wake up your roommate. Same with using the sink - it's in the room, not the bathroom. TINY closet.
February 26, 2013
Rated 1 out of 5 by pic2013 Among the best in DC
A truly lovely hotel. Location is excellent. There is a fun, hip vibe on the weekends. Can't think of a better place to stay in DC if you're under 50.
September 3, 2013
Rated 2 out of 5 by BJB29 May look cool, but not welcoming
Having stayed at other W hotels I expected the modern decor and fun atmosphere, but I felt at the W Washington, the atmosphere and staff needed to remember guests still need to feel welcome and comfortable.
Lighting in the room was limited and made working or seeing oneself in the mirror difficult. The in-room sink also made the whole room feel like you were sleeping in a bathroom.
However, more disappointing to my stay was the service at what should be the jewel of the hotel - the patio bar, Staff were not attentive, waiting several minutes at a not that busy bar even to be acknowledged it not acceptable. And the policy of bottle service or $65 tab even for hotel guest is ridiculous. And the alternative of the lobby lounge was acceptable given you could not hear colleagues speaking over the loud singer.
We also came in the 15th street door and stuggled to get luggage in, we did not realize the bell service was at the other door, a sign on the door would have helped us or directed us around the corner.
November 17, 2012
Rated 1 out of 5 by HotelReviewBOT Terrible
From beginning to end a horrific property, dirty, nasty, dumb staff, no management, rooms are terrible, beds are the worst. I checked out immediately and this hotel lost me as an SPG member, I'm never staying at this brand again. Previous guests dirty underwear left in room, gross.
May 23, 2012
Rated 5 out of 5 by 80Baby Awesome Service
Stayed during DST Convention. Service was excellent from Front desk staff, concierge, and restaurants. Very accommodating and quick. Only issue is the set up of the room. Bathroom doors are sliding barn style and didn't afford much privacy.
July 15, 2013
Rated 4 out of 5 by FMMarie Great location, great crowd, extremely helpful team
Loved the hotel and the staff. We were upgraded to a Suite, but it was right under the night club. On Fri and Sat they went until 2 am...then they seemed to move furniture up there starting at 4 am...so i am a bit disappointed in the use of my upgrade and points and money...
June 27, 2012
Rated 2 out of 5 by MrsKrupa Very disappointing stay
I am a frequent business traveler and SPG member for many years. I would never stay here again nor recommend this hotel to anyone. It is definitely not on a par with other hotels. Decor cheap and garish. Halls painted black, dark, elevators slow. Room had filthy carpet, Bath very poor design and dirty; toilet with black mold under rim. Shower door design allows water to leak out all over floor. Bathroom door does not shut completely by design; no privacy. Only 6 hangars in the closet. Electrical outlets inconvenient; room not tech friendly. No coffeepot. Definitely not worth price despite location and rooftop view. This was for a special event; our son received an award at the Pentagon Friday. He had a choice between the W and another excellent hotel close by. We all wish that we had not stayed at the W and chosen the other. We will also be informing the govenment travel agent of our diappointment. Also asking questions in sections 3,5, in this survey that are redundant. You have information in the confirmation.
August 20, 2012
Rated 4 out of 5 by mswk5 A lot of points for a lot of dissapointment
We used 35,500 points to stay here for two nights. We were promised a room with two queens. When that could not be accommodated upon check-in, they told us we would be moved the next day. It did not happen. Instead, we received a room with two full beds, a frosted window that did not let you know if it was sunny or raining, a handicap room which meant going into the bathroom was dangerous if someone had taken a shower because all of the floor was wet and slippery. Plus there was an empty bottle of champagne and dirty glasses sitting in the room when we arrived.I knew the rooms would be small, so expected that...but the whole experience was not good.
The staff was very nice, but did not improve our accommodation at all (we are gold elite and have ownership in two starwood properties). Polite and apologetic. We got three free drinks and breakfast for our troubles. I think they have lots of practice in being nice to unhappy quests.The location is great, the rooftop bar's view is unbeatable (White House and Washington Monument). I
May 28, 2013
Rated 5 out of 5 by Sonny06 Extraordinary Stay
The W offered even more than we expected. The room was beautiful, quiet, and very comfortable. We were delighted with room service, it was prompt and the food delicious. The W staff was very professional, courteous and accommodating. It was a pleasure staying at the W.
September 29, 2012
Rated 3 out of 5 by BizTravlr Boutiquey small
Room design is small and cramped. Focus was clearly on trying to make a tiny room seem hip but the net result was a sense of claustrophobia. Having a sink in the main room as opposed to separated in an actual bathroom gives a hostel like sensation.Great staff however.
September 23, 2012
Rated 5 out of 5 by WowedGuest Staff was incredible
We went to the hotel for a special occaision, and the staff kept surprising us with thoughtful ways to make our stay more comfortable and special. I've never been treated so well, and I've stayed at many five-star hotels all over the world. I was astounded. Way to go.
June 27, 2012
Rated 2 out of 5 by Brenda4 For our first experience with the W Washington was very disappointing.
Extreme difficulty with changing our reservation prior to arrival, no door man/ luggage assistance, half drank water bottle in our room upon arrival, long wait for service & delivery of drinks in lobby bar (even though is was not busy) Poor personal service.
May 19, 2013
Rated 4 out of 5 by Kyle92011 New Years Eve 2012
Hotel staff was very organized and efficient. Check in was quick and included a glass of champagne for my self and my wife. The event coordination was also very efficient . We had a great time at the POV lounge. The picture booth was a great.addition to the package.
January 7, 2013
Rated 1 out of 5 by UnhappyW Stay Away!!!
Room not ready at checkin. I was not informed there would be a loud party right above my room before checkin. They offered to move me at 10pm after I unpacked as was already trying to sleep. Concierge booked me for brunch at a restaurant that does not serve brunch!
October 26, 2012
Rated 5 out of 5 by GKB1 W Washington
Very nice stay - I like the clean minimalist decor and yes even the translucent shower.
I will return.
$50 valet parking is probably the highest in all of Washington. Why? Not clear. But easy to find a garage for half the price nearby on G street so not a biggie.
July 25, 2012
Rated 5 out of 5 by NewYorkResident "W"onderful!!!!!
What a stunning hotel with a staff to match!!! Overly attentive and catered to our every need! The room was plush and cozy and we had everything at our fingertips! Would highly recommend this hotel to anyone! The location can't be beat!!! Doesn't get any better!!
July 10, 2012
Rated 3 out of 5 by BPS0102 Beautiful Hotel...Not so beautiful service...
I am a Platinum SPG member and stay at numerous W hotels throughout the year. Usually I receive great service and have no issues however, my stay at the DC location was below average. Upon arrival my room was not ready and I had to wait over an hour. No complimentary drinks or anything were offered - just for us to sit in the lobby and wait. Since we were in a suite and the suite was not ready, they offered a normal room - fine but not since we reserved a suite and had more than one guest in the room. We were celebrating a bachlorette party and wanted to take the Acura service. I called in a couple days before and they said I had to wait till I arrived to make a reservation. Upon arrival to the Acura desk I was told I should have called beforehand. We also called about parking and were told it would cost $20...the charge to the folio was $50. The staff gave mixed messages all throughout the stay, they were unresponsive the the "whatever/whenever" slogan they pride themselves on and overall it made for a VERY upsetting stay.
April 23, 2012
Rated 2 out of 5 Five-star price, two-star experience
Way overpriced; the internet service is INCREDIBLY slow, but it costs almost US$15 per day to use it. A total scam that is nearly pure profit for the hotel. They could at least ensure the internet actually works! Not recommended for business travelers.
October 15, 2012
Rated 3 out of 5 by ATLTravelGirl73 Meh!
The hotel is in a fantastic location and the decor/ambiance is spot on. The rooftop terrace is a hit - always has been, even when it was Hotel Washington. However, the Starwood brand has missed a few key points in this hotel. The rooms are TINY. Some would say "european," I would say tiny. While well appointed, they are just too small and the lighting is horrendous. I told co-workers that I either looked like a clown (too much makeup) or like I just woke up (not enough) because the lighting was so poor.
Something everyone who is staying at this hotel should know is that on Fri and Sat nights, it becomes a night club. There is a DJ in the lobby playing loud and late and the rooftop terrace becomes a nightclub as well, playing DJ music until 2am. We also had people partying it up in the elevator waiting area/lobby of our room floor. They were so loud at a late hour (12:30am) we had to call the concierge to come escort the group to a more suitable area for a party.
I have stayed at this hotel twice. Once during the week (great experience), once on a weekend (less than stellar experience).
July 24, 2013
Rated 1 out of 5 by Leisure47 Very Noisy
Had a terrible stay. Actually left in the middle of the night it was so noisy. Room walls are paper thin. The staff was not helpful with the problem. If you are going to DC to party late into the night, this is your hotel. Otherwise, I'd stay away
September 5, 2012
Rated 5 out of 5 by pno9 Gorgeous hotel
Absolutely gorgeous hotel right in the heart of all the sights. Amazingly friendly staff -- from the door man to the room service staff, the service was top notch. So pleased with everything, would definitely recommend this to anyone visiting DC.
August 26, 2012
Rated 5 out of 5 by sjc7 Great staff and location
Top notch service. Staff was very accomodating to our large family and the special needs of one of our children. Location (near the white house) was great. The hotel restaurant was excellent and there were other good restaurants nearby as well.
December 25, 2012
Rated 3 out of 5 by 2brownie poor front desk servce
Extremely poor checkin + front desk staff not responsive or concerned. Sat in the front lobby waitng for a room for 3 hours, then had to take a less desirable room than what was originally reserved.
July 18, 2013