Rated 5 out of 5 by Wonderboy WONDERFUL Experience
Excellent Service throughout my stay. All the staffs were always smiling to us. Very approachable. The hotel is so beuatiful with the lightlings especially at night. It made me feel like i'm overseas! Pool is fantastic!
There are some delay during the check in. Although i requested for early check in, the room was not ready. i would suggest that there could have more check in counters during the check in period to avoid delay in future.
i will like to be back again in the near future! Please notify me if there is any good offer coming!
May 20, 2013
Rated 3 out of 5 by OliD Expected way more
Hotel architecture and interior design
Pool, pool size, pool bar
Staff responsiveness. worst I have ever seen at any W or Starwood. Slow staff, overworked and stressed. Hard to get their attention. They forget to bring ordered drinks.
Food was average at best. Selection at breakfast too small. For that price it is a joke. 110SGD for the lunch/brunch buffet, was way overpriiced for what was available.
Not enough chairs at pool.
June 2, 2014
Rated 5 out of 5 by Ling2904 This hotel has great features
This hotel is really fantastic. The room is well organize and comfortable to stay. Staffs provide good customer service and is very friendly. Will visit W hotel Sentosa again!
July 3, 2014
Rated 4 out of 5 by Ozcarr W Hotel Gem
Great rooms and facilities, restaurant services during breakfast and dinner can be improved. Great pool bar and service.
July 5, 2014
Rated 2 out of 5 by Ed2008 Transportation arrangement really needs improvement
it's difficult o find taxi at Hotel's lobby. In addition, the Hotel staff didn't tell us the booking fee, and extra charges for some expensive taxies. That's a very bad experience for us.
July 2, 2014
Rated 4 out of 5 by Jocs Good facilities and great design
Great hotel. Friendly and welcoming staff that were accommodating.
The environment was relaxing and facilities were well kept and inviting.
The only complaint was that the bathtub showerhead/hose was spoilt and could not be fixed. Not sure if the management knew about it, but it was already spoilt when we checked in. Hope it will be fixed before the next guest arrives, or, at least, not use that room till the showerhead/hose is fixed,
Otherwise, a great hotel nonetheless. Will recommend it to everyone and anyone.
March 21, 2014
Rated 5 out of 5 by Kaozer Truly a 5 star experience
From the moment of checking in, the experience is one of a kind. With the only exception of the valet, who did not have a smile while talking to me. The front desk staff approached me with a smile while I entered the lobby and greeted me, something which most places do not do. Tono, the front office person who checked me in, was very helpful and made my checking in experience one that I will remember for a very long time! The amenities in the room was excellent with the only exception that floss was not available, also the sound for the tv was a little bit challenging at first. A guide on how to turn on the sound should be placed in the room, instead of guests calling the front office for help. Overall this experience is one that I will remember for a long time
December 10, 2012
Rated 5 out of 5 by meiwei123 The signature bed is so comfy!
love the bed so much ! and the staffs are friendly and helpful ! will definitely come bk to W again !
July 2, 2014
Rated 3 out of 5 by fang2013 Had a pleasant stay at W Hotel but can be better...
Overall, it had been a pleasant stay. Appreciate the kind gesture from the hotel (free bottle of wine) upon knowing we were celebrating our 2nd wedding anniversary. Unfortunately, the bed was too soft especially when I am currently 7months pregnant. Had informed about my condition in advance but did not mention a specific request for this. Hence, the experience can be enhanced if the hotel can be more sensitive and take the initiative to check with customers next time. Breakfast buffet was good in both quality and service.
June 17, 2013
Rated 4 out of 5 by MYONG Unpleasant Check Out Experience
I had booked a room with W Hotel to celebrate my partner's birthday. On our check-in day, we were pleasantly served by a Reception Manager. I had requested for a late check-out, however was informed that it was chargeable. I had informed that I was celebrating a birthday and hope some exception could be granted. The Reception Manager granted me a late check-out at 1 pm on a no-charge basis. However, on my check-out day, I received a call from the Reception at around 12.30 pm asking if I was checking-out. I replied that I was granted a check-out at 1 pm and will be heading down to the Reception shortly. The Receptionist was not pleased and claims that it was not recorded in his system. He also warned me that if I do not check-out at 1 pm sharp, I will be charge for late check-out. I was quite upset as my stay was left with a bad "taste". Unfortunately, I did not get the name of the Receptionist. I hope that the hotel can look into special exceptions for late check-out as guest are paying premium rates.
June 23, 2014
Rated 4 out of 5 by Sydney2013 Beautifully appointed but too precious for the guests.
Lovely, beautiful hotel with great location if you want to be away from the hustle and bustle of Sentosa but near enough to partcipate in the Sentosa offer if you wish. Pool Barman was a stand out in friendliness and service. Barrister was also a great asset for hotel. Check in and floor staff and bar staff are more like FBI than guest relations people and may offer help but dont actually come through or make it a comfortable experience.Be careful if you move a cushion on a pretty couch.! No SPG extra guest care was noted and please DON'T give free voucher offers for free cocktails (with no value or specifications on them) when they can't be redeemed as such. Overall pleasant experience, but staff need to chill out. Hotel is for guests leisure, not staff guarding.
January 17, 2013
Rated 3 out of 5 by Scott72 Style over subtance
New hotel that isnt quite finished... still some small building works going on.
The hotel was clearly designed by many people at the same time and loads of the styles totally conflict with each other... There is no one theme that runs constantly throughout the hotel, or even in any room!
In the room - the TV / Sound system is bewildering. As someone who is relative up-to-date on technology, I found the interfaces very confusing - especially having 3 remote controls. Otherwise, room was fine. (note "fine - not "good"!!!)
This is a 5 star hotel - no doubt - but the confused nature of the hotel, the need to get a taxi everywhere and the high price for no added value in comparison to many other 5 star hotels in Singapore means I am highly unlikely to stay here again.
May 6, 2013
Rated 4 out of 5 by kalarisn Fantastic rooms
The rooms are so quiet that you can hear yourself thinking. Ideal for a romantic getaway from all the hustle and bustle of city life.
June 29, 2014
Rated 4 out of 5 by ChrT Room's Balcony useless
I booked an award stay at this Hotel and unfortunately the room I got had a balcony with an open roof. Keeping in mind that Jan. is raining season in Singapore, made the balcony pretty useless. So we had to stay all day in the room. Waste of my SPG points. Fortunately for the hotel was that my wife didn't wanted to change the room, if I would have been alone, I would definitely have requested a different room. Poor recognition of a SPG-Platinum Member. Don't think I will again spend my award points at this hotel.
January 13, 2014
Rated 5 out of 5 by John Disappointed
There needs to be much better and organized service to collect your guests from RW/ universal studios part of sentosa. Visiting this area is a major drawcard for your guests coming to the hotel and the current arrangements are terrible. I was even told by a staff member that I couldn't get on the hotel shuttle bus at the Festive Hotel drop off point - it was only for dropping guests off and I needed to go to Vivocity!! Really disappointing, hope you can sort this out. Otherwise I would like to return some day. John
May 20, 2013
Rated 5 out of 5 by frozen88 Very enjoyable stay
Stay in Away-room that has a private small pool comes with jacuzzi. We enjoy the pool very much. Room is spacious and clean. Has a big bath tub and separate shower room. Breaskfast is awesome as well.
Will definitely visit again.
June 24, 2014
Rated 5 out of 5 by EOne Luxurious Hotel
I am very impressed about this hotel where this hotel has a spacious bed including its great entertainment system. It's rock!!! It is really beyond my expectation.
I like the friendliness of the staff and they are kind and very prompt to attend and provide assistance when I really need their help. They really know how to provide the excellent service to the guests without any prompting. They are really professional.
My family and I really enjoyed staying in this hotel. Thank you and we are sure to be back again!
May 11, 2013
Rated 4 out of 5 by Dookie Little details need attention
Staff service excellent.
Breakfast sub-standard; in particular coffee service and limited choice of cereals.
In-room air con incredibly noisy; impossible to sleep with it on.
In-room lighting inadequate, both bathroom and main room.
Overall a great hotel but too expensive for regular patronage.
June 16, 2014
Rated 5 out of 5 by SgFred79 Great celebration!
I would like to thank W Singapore for a Wonderful stay!
We were in W for a birthday celebration and staycation and we were in a Wow suite and a Marvelous suite.
The rooms were gorgeous and spacious!
The staff definitely contributed the success of the party with the ice, coffee capsules, champagne table and other requests.
One problem which we could not solve was the connection of our laptop to the sound system. However, this was inconsequential once the party got going!
Another small issue was the seating at breakfast.
The Kitchen Table is rather small and we were seated near the open kitchen. My friend felt his hair was at risk of getting burnt!
Thank you again W Singapore!
I am hoping and looking forward to another great celebration later this week for my own birthday!
July 14, 2013
Rated 4 out of 5 by mufnuff Bed is too soft
I have stayed twice at your property and realised that your bed is way too soft for a good night's rest. Pillows are too thin and flat like paper. Please may I request for a hard bed and thicker pillows?
June 23, 2014
Rated 5 out of 5 by YSLo Good Vacation/Service
My family booked 2 rooms at the hotel. When we check in the hotel, as a Platinum member, one of the rooms was upgraded by the welcome manager, Ms Rissa to an Away suite. It was a pleasant surprise as this is our family second stay in the hotel and this suite is a bigger one that we booked during our first stay!
We happen to meet, Mr Zai, the events manager who introduced his coffee barista to us during breakfast and serve us an excellent latte.
Moreover, what we were impress is that the breakfast chefs were very accommodating to a family seated beside us. As they required a special diet, the staff/chef there actually managed to cook a separate breakfast meal for them. Nice!
All in all , a good place to relax! Many thanks to Ms Rissa and Mr Zai for making this vacation a special one!
June 26, 2013
Rated 5 out of 5 by Wilphne A Marvelous Way to spend our Special Day
My partner and I chose W Hotel to celebrate our anniversary. And what better way to start our stay than to hear of the complimentary upgrade of our Away Room booking to the Marvelous Suite!
Needless to say, the view from the room took our breath away and the lady was happily snapping photos even before unpacking.
All in all, the room was great. The only thing was that the shower was not very warm compared to the bathtub. But it just gives us more reason to enjoy the tub.
Thank you for the wonderful experience and we cannot wait to go back to W Hotel.
(Another feedback unrelated to the room: it was a bit difficult to walk down the stairs to SKIRT from Level 2 for our dinner as the lady was in heels. Entrance from Level 1 seems to be closed. Maybe I missed an easier way to go down.)
May 28, 2013
Rated 4 out of 5 by LXR2 A great option for short getaway
The hotel maintains high level of cleanliness of the rooms, however some other parts of the hotel are neglected e.g. Dust covered phone at the lift lobby, decorative fixtures near the function rooms, etc.
Overall rooms are well maintained, however some of the room applicances are faulty, etc dripping rain shower when the hand shower is on, balcony lights unable to be lighted up. Also, noticed a long queue outside the kitchen table during morning breakfast time due to limited seatings. As I have read comments on trip advisor, hence have gotten up earlier to have breakfast and hence wasn't affected, otherwise I will be one angry hungry customer.
Overall W Singapore is a great hotel, large pool, clean and sound proof rooms, modern and tastefully designed rooms, well trained staffs..... ....
August 26, 2013
Rated 4 out of 5 by Rtan Idea Getway for
Celebrated my husband's birthday with a 1-night getaway at W Sentosa. Had initially booked the Away room because of the private plunge pool but due to the bad haze, I changed it to a Fabulous Room (with the Island Glamour package) at the last minute. The decor of the entire hotel is amazing and very interesting. Obviously lots of thought and details were put in designing the hotel. Very fashionable place and I had expected more 'beautiful' people hanging out at the bar or the nearby restarants but it was actually quite quiet in the evening, although it was Friday. Breakfast was excellent. Good spread and excellent service. Rather far from the main island's major attractions but if you are looking for a quiet and relaxing place, this is a good choice. Would recommend it for a short getaway.
June 23, 2013
Rated 4 out of 5 by CharleneC Lovely Staff
The hotel left us a deep impression with their lovely and friendly staff. From the reception to the housekeeping staff, they were generous with their smiles and greetings. We spent a few hours at the Woo Bar and we had an extremely enjoyable time interacting with the bartenders and sipping the cocktails. The cocktails tasted great and the bartenders took the initiative to explain some of the ingredients they used. Will definitely come back again for a stay or simply chilling out at the Woo Bar.
December 24, 2012
Rated 2 out of 5 by jmaher Staff problems
Service levels far from those i was expecting. Very frustrating. seedetails below.
December 30, 2012
Rated 1 out of 5 by KT43 This hotel charges $45 per extra guest just to step into their pool area!!!!
There is a huge hype about W hotel. However, I was utterly dissappointed with their UNKNOWN policy. I had 2 friends who came along and they were denied entry unless I pay an ADDDITIONAL $45 per person just to enter the pool area let alone swimming which was not written in my reservations! Their general manager replied with :"We have a very clear signage on the pool side from the lobby informing our guests about the same." W= whatever whenever. This is the worst SPG experience I have ever had!
June 17, 2013
Rated 4 out of 5 by Andy First time at W Singapore
1. V nice decor and excellent location, being next to the Marina
2. over-crowded on Sat & Sun (esp in areas eg b'fast venue) perhaps due to local wkend family getaway
3. slightly below say W Taipei in terms of services level; response time etc)
4. need more choices of food at the pool eg club sandwiches, hotdogs; Asian noodles, pasta)
June 4, 2014
Rated 5 out of 5 by Teehee Very well
Have never been to any hotel this good. Love the environment and service and facilities. Classy and cool.
June 23, 2014
Rated 5 out of 5 by FZen FABULOUS STAY
Big Thank You to the W team! Stay was fabulous as usual :) Most importantly my mum really enjoyed her stay and the endless fun pool time with her little granddaughter! Birthday cake for my mum was Wonderful!
Special thanks to Duty Manager Shane as well
WE LOVE W
June 12, 2014