Rated 4 out of 5 by wei1234 Service staff was good (especially Skirt Restaurant)
I was very impressed with the overall service level of the staff.
In particular, the waiters/waitresses at Skirt Restaurant were very attentive to our needs and made sure our meal was enjoyable.
Thanks for making the overall stay such a pleasant one especially since it was a birthday celebration for my husband.
Will come back again!
March 13, 2014
Rated 5 out of 5 by Rae55 This hotel is unbelievable!
Definately coming back, loved every minute, staff treated you like family, loved the hotel, loved Sentosa!
March 12, 2014
Rated 5 out of 5 by happySabrina Exceeded my expectations
My staycation exceeded my expectations. The facilities are new and tip top condition. Staff was genuinely friendly and accomodating. Love the toiletries - excellent product!
Small point for improvement - hot items for breakfast was a tad cold.
March 11, 2014
Rated 5 out of 5 by 1X2Y3Z Perfect modern style hotel
Everything was just perfect. Room, facilities, food, personell
March 10, 2014
Rated 4 out of 5 by Staycationeer Good hotel for the young
Great hotel for nightlife and very good food and excellent service and spa.
However, it was not the most relaxing of staycations. Spa deco was also not relaxing.
The hotel and room facilities were great, except that the room felt very short of table space for a laptop.
March 7, 2014
Rated 4 out of 5 by TC1971 Understanding customer preference.
Regarding my stay, my guest had arrived before I did so all the usual check in procedures were handled with that person.
When I arrived, I was informed that a room upgrade had been made at an extra cost of SGD117++.
Also that the guest had asked for welcome drinks instead of points.
Regarding the room upgrade, if you are going to upgrade me at no cost without informing me, that's fine.
But if it's going to cost me, I think you should give me a courtesy call before proceeding.
Otherwise, it puts me in a very awkward position in the event I am not ok with such additional costs due to possible company budget constraints.
Fortunately, I managed to get it waived. But only after repeated requests at the front desk. And mitigating my request with the fact that I usually get upgrades for free.
Close one. Phew!
Secondly, if you check my history, I always choose points over any other privileges. So the front desk should not have given that decision to my guest. Again, such decisions should always be left to the member.
I shall remember to write such requests down while booking the room in the future.
But I hope you guys take this constructively as well.
Other than that, my stay was awesome. I love the ambience of the hotel. Will be back.
March 3, 2014
Rated 4 out of 5 by Christiana Lovely Weekend Getaway
Hotel was running at full capacity, but front staff did their best to make each guest feel valued and welcomed. Loved the pool and the wonderfully soft bedding - made for a refreshing weekend getaway.
March 3, 2014
Rated 5 out of 5 by estuance Great service and fab facilities
The staff were very attentive and welcoming, always attending to our needs. The facilities were also kept extremely clean, and the variety of facilities wow-ed me. Will definitely be back again!
March 2, 2014
Rated 4 out of 5 by Pande1023 Great location and excellent staff
welcome staff especially Cara was extremely good and well informed. overall facilities and quality of food was excellent with a great location.
March 2, 2014
Rated 5 out of 5 by FINCON Comfortable stay
Excellent Facilities and very Warm and helpfull staff.
Overall a very satisfactory experience.
March 2, 2014
Rated 5 out of 5 by John10 Wonderful stay, thank you
My family and I stayed at this hotel for 10 days recently and it was a wonderful experience. Staff could not have been nicer, room was fantastic. Great little restaurants just around the corner. Not much to add.
February 28, 2014
Rated 5 out of 5 by Chiar0scuro Wonderful break in Singapore
My wife and I, and our 12 year old daughter had a wonderful stay in the W Singapore. The staff we met were all incredibly welcoming, courteous and professional and provided great service. Other hotels in the group could learn from the W Singapore in recognising Platinum membership (W New York take note). We thoroughly enjoyed the poolside area, cocktails at the Poolside bar, Happy Hours at Woo Bar and breakfasts in the Kitchen Table. I've stayed in a few W Hotels , and although the 76th Floor Rooftop Swimming Pool at the Hong Kong W makes it difficult to match, we enjoyed our Singapore experience every bit as much.
February 22, 2014
Rated 5 out of 5 by sloves Excellent Get-away experience!
Room - The rooms were very nicely designed. It is exactly as how you have seen from the website. We stayed in the Wonderful room, the smallest room in the hotel, but yet we already find it pretty amazing. Although it is a little expensive, it was worth it as the room was spacious and we had the nice view of one marina. We loved the sound system in the room and the unique lights in the room! You can choose from pink, purple, white, blue, etc to suit your mood. The toilet is pretty amazing with a nice tub and showering area. The best part is, the design of the toilet is great that even when you use the tub or the showering area, you are still able to keep the toilet dry. The room had one of the best bed I slept in, but the pillows were a little too soft for my liking. The toiletries provided were pretty amazing, from the brand BLISS. They had a wide range of toiletries even facial wash and body butter.
Customer Service - Checking in was a breeze. This is the first time that the customer service at the check in counter explained everything in detailed to us, from the room, to the use of the facilitates, the restaurants available, etc. Thumbs up for that! Apart from that, we notice that every staff who walks pass you will attempt to say hi or at least smile at you. The security of the hotel is also good as you have to place your room keys into the lift before going up. We would also want to give special recommendation to the people working at the pool and the pool bar. As we visited the hotel during the valentines weekend, everywhere was serving the Valentines Menu which we were not keen on having. The only place available with 'normal' food was the pool bar - WET. The bartender, Kelvin was really friendly and chit chatted with us through the dinner and offered great recommendation for the burgers there! The pool manager came by and said hi to us. When he knew we were on our honeymoon staycation, he actually surprised us with a lovely chocolate cake! Really impressed with this gesture made our stay even more memorable!
Environment - The only facility we made use of was the swimming pool. The pool was great and it was good to know that it is 24 hours! They even provided floats and stuff for guest to use at the pool that made it a nice place to chill out. There were plenty of chairs and even hammocks for guest to laze around in. Iced water was also served regularly at the pool. The rest of the place like the main lobby or the lift lobby is filled with cool art pieces that added to the atmosphere of the hotel. Drinks were also provided at the lobby. Although it was the Valentines Weekend, we did not feel that the hotel is overcrowded, but yet it was still cozy and quiet that made this trip really relaxing.
Other services - The Wifi provided had very strong connection and we could connect our gadgets to the wifi anywhere in the hotel! They also did not limit the number of gadgets we could connect to.
We would definitely recommend people to visit this hotel and thank you for living up to the expectations of the 5 star hotel. You have provided services beyond our expectations!
February 17, 2014
Rated 5 out of 5 by GouG The breakfast is awesome!
W Hotel is definitely one of top hotels to stay in. Great details in the decor; and thoughtful thinking in the big to the little things that make the stay so comfortable and enjoyable.
Great sound system, groovy decors & lightings; great view from the balcony. comfortable beds etc.
Last but not the least, the breakfast is the best hotel breakfast i ever had.
February 17, 2014
Rated 2 out of 5 by Jake67 Remind me why I'm SPG gold?
My wife and I recently stayed at the W Singapore in Sentosa Cove for a "staycation" over Valentine's Day. We have stayed in many W Hotels around the world and were looking forward to staying at Sentosa Cove...15 minutes away from our house but a world away from our day-to-day in central Singapore.
The W at Sentosa Cove has all of the "cool" that you would expect from the W brand but unfortunately we experienced some minor irritations during our stay. 1) Why do you have an SPG gold/platinum queue if there doesn't seem to be any separation between the main queue and the SPG queue? 2) This is the first Starwood hotel where I wasn't asked, during check in, what time we wanted to check out up to 4 pm. As a matter of fact we had to prompt for a late check out and we were told that we could not check out late...no, "Let me see what I can do." No explanation. Even when I asked about this being a generally-offered option for SPG gold/platinum members, I was told to call on the morning of our check out but the "manager" would have to decide. 3) My wife and I had a wonderful dinner at the Skirt restaurant and we were offered a pair of "after-dinner" drink coupons for use at Woobar (nice touch) but when we got to Woobar we were told that these were "welcome" drink coupons that could only be used for a white white spritzer (not my vodka martini or my wife's cocktail) it made for an unnecessarily poor experience (we were going to get a drink anyway). This is a classic example of when it would have been better to do nothing (not to have given us the coupons) rather than set our expectations wrongly and have us disappointed...a very good intention by the wait staff turned into a bad experience. 4) The room service and poolside food menu is really disappointing. Where is the variety? Under the "local" menu choice for breakfast there is one option: a set meal consisting of various southern Indian foods (and these are not even the Singaporean versions of southern Indian foods)? Where is the Singapore local breakfast food like bee hoon or wanton mee or fishball noodle or mee soto ayam or nasi lamak? The most interesting thing on the poolside menu was the curry puff which was out of stock both times we tried to order it. 5) The poolside staff seemed to turn ignoring guests into an art form. Our attempts at signalling staff who were walking by were unsuccessful 1 out of 3 times and I watched as other guests had the same experience (one had to physically run down a staff member to order a drink). 6) The Kitchen Table breakfast buffet looked pretty good, but we gave it a pass because of the crowd...not much room to walk/move and the place was full of families with young kids (we went to an outside cafe near the marina for our breakfast meals).
Nice location and nice facility but experience-wise this doesn't feel like any other W I've been to around the world. As an example, the staff at the various W locations in New York are much more attentive and welcoming than here in Singapore. To me, that's saying something because I don't necessarily expect "gracious" service in New York but I would definitely expect it in Singapore.
Unless it's a company event and someone else is paying, I won't be going back to the W in Singapore for anything more than (maybe) dinner or a drink.
W Singapore managers: consider the viewpoint of your guests, think about the experience that they expect and want out of a stay with you, get your team to make a little extra effort (it matters), and get your staff trained on how they should represent the W brand.
February 16, 2014
Rated 5 out of 5 by Happy207 These hotels are good relaxation
These hotels are an oasis of calm, good relaxation
best places to kick back, relax and enjoy with family
February 15, 2014
Rated 5 out of 5 by Nicky81785 Great hotel
Loved the facilities, super helpful staff, great area. Highly recommend!
February 14, 2014
Rated 4 out of 5 by Wyal Service staff can be more helpful
This is my first stay at a W Hotel and I am generally impressed with the hotel and its facilities.. The concierge staff were friendly and helpful but I was quite upset that the staff weren't all that service oriented.. There were 2 instances, we went for a night swim close to midnight and needed some towels, whilst there happened to be some staff around, they simply told me that there were too many guests today and they have no more towels left. I am sure they could have hooked up with the room service to help us with some warm towels after a cold night swim. The next day, I wanted to check where the spa and sauna was after a morning swim, and if the facility was for complimentary usage, the pool staff at the towel collection told me she didn't know much and I had to wander around with a wet towel into the spa reception whilst the onlooking spa visitors were booking in their spa services.. Perhaps the management can look into training their staff in knowing the hotel better and being service oriented as a whole.
February 9, 2014
Rated 4 out of 5 by daremighty Very nice hotel but needs some improvement
The stay was great. Pool side is great and very nice room as well. I definitely will come back when I need to stay in Singapore.
However, two things should be fixed.
1. Whenever whatever call didn't answer properly. I tried to make a few calls for various reasons. But simply they didn't answer. Usually I need to make 3 calls to be connected.
2. Buffet restaurant is not fully satisfying both for breakfast and dinner. Compared with other W in Asia such as HK and Seoul, it's slightly below.
February 1, 2014
Rated 5 out of 5 by Adel41jdiwia Fabulous!
Very nice hotel! Stayed in Away room, d pool has jacuzzi but it's be better if the auto-timer for shut down is prolonged . Had to get out in the cold at every interval...
Best hotel I've ever been to!
January 28, 2014
Rated 4 out of 5 by AH227 Nice stay
despite come to this hotel on company offsite, it was a very pleasent and enjoyable stay. Will come back with family.
January 27, 2014
Rated 5 out of 5 by JovinaJakarta Excellent Service and Great Hotel
It is a great hotel, meet my expectation, young, trendy, dynamic and fun. The hotel is really great for weekend getaways to family and young couple and a group meeting. Thanks for the great serivce and great experience.
January 23, 2014
Rated 5 out of 5 by Vince28 simply stunning
the moment we arrived, the attention was gratifying..
the staff were polite and willing.
it felt like having personal assistants 24/7
certainly will be back
January 19, 2014
Rated 5 out of 5 by apple1234 some tiny details need to adjust
I was kicked down by the corner of bed, it's better if there's some protection around it. If the makeup mirror with LED light will be better.
January 15, 2014
Rated 1 out of 5 by Adamng Very poor dining experience resulting in an overall bad vacation
The experience at W was fantastic until dinner. Impressed by the hotel, we decided to have our dinner at the Kitchen Table (buffet style) and that was a disaster. Food wise, the salmon sashimi was great and that was it. The food stations were always running out of food. At one point, there was only rice, curry and papadam. It was pathetic.
Service was zero. Our table was not cleared, we never had our water refilled. The chef promised to send soup to our table and it never came (although it did went to other table). Overall, the horrible dining experience spoils it all. The person in-charge even had the audacity to say that the restaurant was busy when the place was half-empty.
It was an absolute disaster
January 13, 2014
Rated 4 out of 5 by ChrT Room's Balcony useless
I booked an award stay at this Hotel and unfortunately the room I got had a balcony with an open roof. Keeping in mind that Jan. is raining season in Singapore, made the balcony pretty useless. So we had to stay all day in the room. Waste of my SPG points. Fortunately for the hotel was that my wife didn't wanted to change the room, if I would have been alone, I would definitely have requested a different room. Poor recognition of a SPG-Platinum Member. Don't think I will again spend my award points at this hotel.
January 13, 2014
Rated 5 out of 5 by bobec this hotel is very nice and comfortable
All staff where helpful and nice. Except when we arrived at around 9pm on the 27/012/2013 due to my wife not being very well as she had taken a fall two days previous however we did not want to miss our holiday as only time available. Prior to taking this trip from Perth Western Australia we were told by our travel agent that we would have no trouble to up grade to a superior room when we got there. When we arrived on the evening of the 27/01/2013 we were served by a very nice and friendly female who's name was Jill, After explaining to her that we would like to pay for a superior room she said she would assist us with this.
She checked rooms available and it appeared to us a room was available for us however she stated she had to speak with her supervisor who was a male standing at the next counter working on the computer. at this time we were the only customers at the counters.
Jill spoke to this male supervisor who did not even acknowledge us and kept looking at his computer and did not even acknowledge what jill was trying to explain to him he then looked at my wife and I with what appeared to us to be distain and said straight out NO jill further slope to him however he kept shaking his head no and ignored us. We could see that Jill appeared to be embarrassed and and uncomfortable and she said sorry no room at that time available but she would try and assist us to move later.
We were booked into room 525 and after a couple of days we approached Jill and informed her not to worry about changing rooms as we did not want to unpack and pack again as my wife was not well for the first five days of our stay I have brought this to you attention as I own my own business in Australia and found that the male manager on duty was rude and unhelpful and that evening he did not afford us the proper respect and customer service I would expect from your hotel Unfortunatley we did not get his name but will always remember him. We will remember Jill as a very nice and considerate person and a asset to your establishment.
Other than this incident at the beginning of our stay at your hotel we had a good time and thank you for the opportunity of giving this feedback that was of some concern to us
We have ticked that we would recommend your hotel but the incident raised with you does not help that decision
January 11, 2014
Rated 5 out of 5 by Music79 Relaxing and pampering staycation venue
We were instantly enchanted by the beauty and serenity of W Singapore. Nestled at one end of Sentosa Cove, its exclusive location makes it a great location for a get-away from the crowds. A great choice for a weekend staycation, as you'll really have a pampering feel when here! We had their hi-tea set as well, but sadly, that was under-whelming, and the quality of food served for the hi-tea was sub-par. However, I highly recommend the breakfast at the Kitchen Table. Great variety of food, and everything was delicious, especially the laksa! I also loved the juice counter, and eggs section. A visit to their Woobar is also a must. Loved the selection cocktails they have. This may not be the best hotel I've ever stayed in, but it's certainly up there in the ranks.
January 7, 2014
Rated 5 out of 5 by Saltdoll Thanks for the upgrade!
Special thanks to Rissa and John for kindly considering my room upgrade request! You made my wedding anniversary celebration all the more special!
January 7, 2014
Rated 5 out of 5 by brian8881 Lovely and romantic Hotel
THat is the first time i spent 4 nights in W sentonsa at singapore, the mood is excellent, staffs are helpful, the 24hrs pool is great, the breakfast at kitchen table is good. i recommend this hotel to my friends and personally, i will book w in my coming trips. amazing vocation feel.
January 6, 2014