Rated 4 out of 5 by travellingmore Business stay W London
Good trendy "boutique" hotel with excellent staff. Fresh and casual approach. All the comfort you want and need. Thursday night is really buzzing.
May 24, 2014
Rated 5 out of 5 by David99991 The hotel is outstanding in all areas.
Quite often you book a hotel by the look of a website. This can normally prove to be a huge dissapointment due to clever lighting and wide angled shots to make everything look more impressive.
The W hotel does not dissapoint in any way and lives up to the website experience.
I would not hesitate to stay there again.
Great stay thank you.
March 28, 2014
Rated 4 out of 5 by NewYorkRoger Alls Well That Ends Well
This 4 day trip had a bumpy start with the hotel, but the W Insiders were fast on the issues and we ended up getting a very nice upgrade on a quieter floor. I would totally recommend this hotel.
Concierge Review: Excellent attentiveness to details and willing to go the extra mile to make your stay wonderful.
The property location is excellent - right next to Soho and the theater district. The bar on the check-in level is quite active and loud however, and while we did initially have a very nice room on the 3rd floor - it was clearly too loud at night from the music. Once we pointed this out to the staff, we were treated to an extra upgrade and well away from the sound.
All of the staff, from front desk to the valets are well turned out, professional and responsive. The gym is very well appointed. As a Platinum SPG member, I felt they really treated me with top notch recognition and service! Well done!
April 5, 2012
Rated 5 out of 5 by jeff1966 Great Location - Great Room
Hotel was great and what I would expect from a W, trendy, comfortable and ultra modern. Location can't be beat with easy access to all of the important parts of London.
For the price of the room and overall amenities of the hotel, WiFi should be included and not an extra $25 (approx)/day. I can walk to nearby Starbucks and get free Wifi with a $2.50 drink, it should be included.
August 26, 2012
Rated 4 out of 5 by Benkon27 Beautiful London-center hotel!!
(+)Great location, highly designed, clean and spacious rooms, very polite staff, rich breakfast, really good restaurant and lounge bar!! (-)Not very soundproof toilets in rooms, but no big deal!! Also, i asked for a lighter or matches and noone could borrow me whereas when i asked for a scissors they brought me one in my room straight away!!
March 19, 2014
Rated 4 out of 5 by Dkp1 Helped make a great first impression in London
My boyfriend and I we traveling to London for the first time. We've stayed at most W in the US and London definitely met with the W feel. The main reason the overall was not a 5 was that the rooms are indeed unusual as was mentioned in other reviews.
A special fallout to the concierges who were very helpful even in advance of the trip to set up reservations and give advice.
April 26, 2012
Rated 1 out of 5 by Redeye12345678 Totally disappointed - Will definitely not return to this hotel!
Totally disappointed with this hotel and SPG.
I redeemed 2 rooms at this hotel from the 22-23 June. Requested in advance to have adjoining rooms as we were travelling with 2 young children. Arriving from a long drive from Edinburgh to London, we reached the hotel at 12:20am. Tired and exhausted, we were told by the hotel security to park our car by the road curb in front of the hotel entrance while we check-in and after check-in we can move it to a nearby car park.
When we checked in, we were told that they don't have any adjoining rooms for us and only had rooms on different floors. It's so absurd that when they told us that they could have done something abt 2 hrs before our arrival. We ended up spend our last night in London - sleeping in 2 different rooms on 2 different floors. So much for a romantic night. Also our clothes were packed in the same luggage and we had to shuffle between floors to get unpacked.
If that's not bad, I returned back to my car after check-in and found that received a 65pound parking fine for parking by the road curb. GOSH!! I approached the security and they said that I received a parking fine for parking there - duh! I told them that I was told to park here while I checkin, why wasn't anyone looking out for me at that time?? I didn't get a favourable reply and was even told by the hotel staff to pay the fine or write-in. What kind of service is this???
After I drop off my car at the rental, I returned to the hotel and asked to settle the parking fine by either calling the authorities to waive the fine or to pay it. It's been 2 days and I've not heard anything from the hotel about this. Also, if the fine is not paid within 14 days, the fine will increase to 130pounds.
Upon returning to the room, the water tap in the room 632 was so hard to turn on - apparently the lever was missing and the blinds were unable to shut fully. I've stayed at many SPG hotels and had always requested to have 4 bottles of water in my rooms, this was not the case in this hotel. The wireless in the room were intermittent and had so much trouble getting on it. Had to go to the front desk to get it resolved.
The amenities that is common for all SPG hotels were not even available at this hotel. There were no bathroom slippers (the floor was very cold), cotton buds, tooth brushes etc. It's a 5 star hotel and they don't provide even the basic amenities???
Complimentary Breakfast in the morning was pathetic, Was told that since its complimentary, we are not entitled to the hot food and only had to settle with the cold dishes, cereal and toast. The hot chocolate that we order tasted awful, definitely a far cry from Star bucks.
We had one room extended to 5pm. We requested that our rooms or at least one could be extended to 6pm due to our late check-in, but was denied. This is definitely not the Platinum treatment that I would expect from a 5star SPG hotel. I get even better service at a SPG hotel in China! When I returned to the hotel at 4:30pm, I found that my card was deactivated and had to approach the front desk to get it activated again.Waited another 15mins to get it activated. Only had 15 mins left to get the entire family ready to check-out. Absolutely terrible!
I've stayed at SPG hotels for all my business stays and was very happy with the Platinum status and treatment that I received in the past, this experience in W Hotel London is totally terrible. I will definitely not stay in this chain again.
What's totally nonsensical was that I received a parking fine while checking-in despite the hotel security telling me that it's ok to park by the road while I check-in. I'm not going to pay the fine and want the hotel to resolve this ASAP!
I demand that SPG & the hotel to resolve these issues immediately.
June 24, 2014
Rated 2 out of 5 by Spiritark Design's a little overdone
Was here on business and first time staying at this property. Entrance to lobby to check-in were all pretty standard as with any W, but I found the rooms a little too small (despite being upgraded) for my liking.
Yes, the design is very innovative, but it got to the point that the 'desk' was connected to the sink, and the necessities - tissue box, dustbin, switches etc. were slotted all over that sink-desk like a curio box.
The bathroom was also a little too dim in my opinion with just a single bulb at the ceiling. However, I give credit to those who chose the rain shower. Loved it.
Other aspects of the room were alright. But due to the small space, it would be tough for anyone to find space for their luggage(s), especially if it's non-cabin sized.
All in all a chic hotel and good pick to stay in if you are here to play and have fun with friends or your other half. Those on business would be better off elsewhere.
July 15, 2012
Rated 5 out of 5 by vermemic Team Drinks Schroders
We were very professionally received by the hostess and doormen. After a very short wait we were escorted to a few cleared tables and very quickly served. The staff from doorman to the host and waiter in the bar were all extremely friendly, helpful and made sure that our visit truly felt like nice and fun evening out with my team. My compliments to the staff at the W!
April 22, 2013
Rated 2 out of 5 by helga62 needs improvement
fantastic location, very comfprtable bed, BUT tea/coffee maker missing!!!, no shower cap and only 1 bathfoam! I had to ask on purpose to get them. We had a problem with the temperature of the bathroom and the engineer called 45 min. after our request to the "what's ever" desk.! unacceptable.
REALLY NOT A 5 STARS HOTEL SERVICE!!!
March 18, 2014
Rated 5 out of 5 by MSamji Best Located SPG Hotel in London
One of my favorite W Hotels, located centrally in London. During a recent trip, we experienced a Tube Strike that put no damper on our trip We were able to walk anywhere we needed within 10-15 minutes.
Staff were fabulous.
May 2, 2014
Rated 5 out of 5 by Kamluca WOW
W is a FANTASTIC brand and the Leicester Sq property certainly is the essence of what the W Brand is all about. The staff are welcoming, informal yet will respect privacy. Every staff member encountered was cheerful and made you feel its "all bout me"! All requests were gracefully acknowledged and if this fell outside what they could provide, alternatives were provided, so NO is not option. The hotel is hip and is very unique. This is evident from the entrance to the rooms. The attention to detail is extremely remarkable. Everything must be noticed and appreciated……from the "Union Jack" book case to the "Disco Ball floor numbering" on each floor, and so much more!!! The rooms have been designed to maximise space and all the features give it that "special, extraordinary feel", i.e.: the use of mirrors, art work, colours and the sink in the room! The Bar is a MUST….a great vibe, music and selection of drinks. Great Hotel and look forward to the next visit.
February 27, 2014
Rated 2 out of 5 by msloan Extremely loud music
I was kept up one night until 4am by extremely loud music in a private club below my room. It's unclear to me why they would put a business traveler directly above a club that plays incredibly loud music until 4am and then the only option to make things right is to make me move at 2am. It was really really unfortunate.
March 1, 2014
Rated 5 out of 5 by awesome Lovely hotel with excellent service
I stayed in this hotel twice this year and the second time was with my family.
The service at this hotel was top notch and impeccable.
The location is so centrally located that we could find anything we want to do or to eat in close proximity.
W London is now our favorite hotel and it is highly recommended for those who visit this lovely city.
December 30, 2012
Rated 4 out of 5 by mpol Nice and cool
Stayed here as a platinum member. Got upgraded to a studio suite. Very nice. Large for a city hotel. Cool W style. And great internet, which is rare these days. Nice to have Spice Market downstairs. And a very nice Platinum breakfast. This place is not exactly a family hotel, but great for couples. And within walking distance to great shopping.
July 30, 2013
Rated 4 out of 5 by SJoellireland Great Staff, Great Location, W*
The hotel is located in the best location, right smack bang in the middle of Leicester Sq.
- Staff: Always able to assist with every requirement.
- Decor: Vibrant, New, Clean and Refreshing!
- Location: Wow Just Wow!
- Room: Lights under the mirror were not working however the room was clean, tidy and comfortable. Slippers were missing from the room but staff were quick to re-issue some.
- Bar / Lounge area - Although it's important for the hotel to drive custom not only from people staying but passers by I felt that when it come to the bar service I was just any other guest. An example was at lunch time where alot of the tables were pre-booked with parties leaving window ledges and uncomfortable areas left for us to perch on. The bar staff also didn't know what to do with my SPG card, I thought I was supposed to get a discount having an SPG card? along with points? I ended up paying cash for my drinks because it felt like a hassle billing them to my room.
In all I love this hotel and will definitely pre-book a table for lunch with a few friends and possibly stay again.
Thanks to the staff for making me feel so welcome.
May 12, 2014
Rated 4 out of 5 by SnazzyDresser18 Aside from wi-fi, great hotel
I loved the can-do attitude of the staff, the hotel car service eliminated hunting for a cab, the room felt very spacious.
My only complaint is the wi-fi sometimes felt slow and the signal would fall off.
The location can't be beat. Love being within a short walk of two Underground stations and living next door to Chinatown!
July 20, 2012
Rated 5 out of 5 by CSH43 Stunning on the Square
Wow. The W Insider took such good care of us on our last night in Europe. The children's upgraded suite was larger than my old NY apartment and capped off their vacation with a lasting memory, especially of the tea cup and bath tub. The breakfast buffet was excellent and the location right in the middle of almost everything.
July 20, 2012
Rated 5 out of 5 by jogb london at its best
New hotel, stayed several times. Has al the glamour London can offer. Steps to near everything in London (ecxept Heathrow). Staff moves ahead of you to fit your needs.
A great option if you look for action and energy in the City.....
April 10, 2014
Rated 5 out of 5 by SophieB Amazing!
I have stayed in many hotels but this is by far the most impressive. This was a special occasion for my partner and the staff catered for my every need, including complementary champagne and a birthday cake!! The room was amazing, as was the breakfast and the staff. I cannot wait to return to The W Hotel Leicester Square.
September 2, 2013
Rated 5 out of 5 by WSwsWS EXCELLENT
We have travelled a lot and into very very good hotels in the world, BUT this hotel W London is just excellent, best service ever, best staff ever and best work ever. They have the best service and we will always stay there for sure all time we will be in london.
Recommended in high list.
February 16, 2014
Rated 5 out of 5 by Anderson42 Fantastic!
Everything associated with the hotel was excellent! The doormen, reception, staff, room service, restaurant, etc. All really fantastic! The location is perfect with easy access to tubes, shows, shopping, museums, excellent food, etc. Hands down the best place we've stayed in London.
March 8, 2014
Rated 5 out of 5 by Doosie01 Great Stay
Much better than exspected. Room was quiet, Staff helpful and friendly, Design great, Breakfast more than enough with fair pricing and downtown location is perfect, only few steps from picadilly line. Overall a wonderful stay.
You shoudn't believe some of these bad reviews. It's a W and it' s modern, young and cool.
August 5, 2012
Rated 5 out of 5 by WJannis My Second Home
The stuff is just super friendly very open funny professional adjust to the needs of the guest very open minded and even if sometimes you miss your check out because you slept too long they just wake you up friendly and tell you its maybe time to go.. but take your time:-)feels like parents home:-)
January 31, 2014
Rated 5 out of 5 by Muscial Excellent place for London musicals
W Leicester is perfect for musical lovers and it is walking distance to most musicals and opera, plus a number of good restaurants.
May 1, 2014
Rated 5 out of 5 by drewrx Dripping in glam
I just stayed here I think on 5/29 (it was a blur) and I would totally recommend it. The design is ultra chic and the guys I interacted with at the front desk and at the door were super chipper and friendly. I really can't recommend this hotel enough -- it's the epitome of the W Brand in my opinion.
September 6, 2012
Rated 3 out of 5 by consultant1001 Check in/out incredibly slow
Overall happiness was alright, but the check in/out procedure was far too slow. Each employee took more than 10 min per person to process. If you have 3 people in front of you, that steals you half an hour - totally unacceptable for business trips....
March 22, 2014
Rated 2 out of 5 by Ktse Noisy & Not worth the price
Wifi is very popular now, there is no free wifi in the room provided to the 1 / F lounge have free wifi. But too many nights out and compare the noise of strangers.
The water will flow to the hall when bathing.
The room can be added a pot Water Bottle better.
March 15, 2014
Rated 5 out of 5 by jlee0504 Best experience ever
I was on business for a week in europe and my wife joined me from the US in london for the weekend. Guest relations manager Jessica Patman upgraded my booking to a WoW suite knowing it was my wife's firest time visit in London, She made our time here very special. This is something i will never forget,
November 24, 2013
Rated 4 out of 5 by consultant1001 All very nice, but the light...
I liked the hotel a lot, the only disturbing feature was that the light from the illumination of the facade was obviously shining into the room and couldn't be blocked by shades so it basically was light during the entire night...
I loved the breakfast buffet.
March 6, 2014