Rated 5 out of 5 by Manju Great funky hotel
Very cleverly designed room with nice bathroom and Bliss toiletries. Loved the rainforest shower and that the wardrobe can be opened from bathroom or room. Comfortable bed and pillows. Good gym facilities with much equipment. Had room service for breakfast and dinner. Food serves were generous and presentation excellent.
November 21, 2012
Rated 2 out of 5 by SPGplatinum10 SPG platinum benefit
stay 3 times in 1 months, never upgrade to the suite
June 14, 2014
Rated 2 out of 5 by Lynne LEVEL OF SERVICE
The check in staff are not friendly. They barely make eye contact with me at check in. The reception was cold and the staff actually yawned. This was in the early afternoon.
Next, the wrong bags were brought to my room. None of the bags brought in the first time belonged to me. This is alarming and most disturbing.
January 29, 2013
Rated 4 out of 5 by BizTraveler Perfect but breakfast
Everything else was perfect but breakfast especially with coffee. Staff haven't been trained the difference between Cappuccino and Latte. Breakfast buffet was below my expectation - for example taste, selections, quality and temperature of the food. Not bad but I thought it will be better since this is W hotel.
March 18, 2013
Rated 5 out of 5 by toshi72 Great experiences
Arriving at night, we felt like checking in a fancy disco party, but in contrast, stepping in the room, we already felt relaxed with the cool decoration
Breakfast by the pool or at the bar area were also nice experiences. It touched our senses in many ways. Really liked it!
March 25, 2014
Rated 5 out of 5 by Mic812 Great Hotel
By far one of the most memorable stays I have ever experienced. I was grateful to be able to spend 6 days here and never once did I feel like a guest but more like an old acquaintance. Perhaps it's because my last check-out was in April.
The property is still gorgeous, the views are still a delight- they still make one ponder about substance in the futility of our existence. The location is still in the center of Taipei- maybe even in the center of Taiwan when it comes to clubbing, eating, and shopping.
I noticed the Woobar is busy, especially so on weekdays. But the 31F provides for a wonderful escape. Can easily sip away anything up there. The fitness center is fully equipped and there is a nice view of the city from Elephant Mountain- a 20 min jog away. I'm not a 'foodie' but I could tell that the food tastes good. I actually had the breakfast buffet and ate on the 31F. Both surprised me with their variety of selections. The pool, like the beds- is worth undressing for.
I could go on but I don't want to take away from the real reason I am writing this review:
I would like to extend my gratitude to Ms. J. Hsu, Mr. S. Liu, and all the WooBar staff for making my stay much more enjoyable than expected. It's because of their hospitality that I felt less a guest and more a friend. For that, I know I will always remember this particular stay.
June 21, 2014
Rated 5 out of 5 by Icecreamgirl This hotel is excellent overall
It's hard to describe how much I like staying at W Taipei hotel. The room is comfortable, staff are professional. I believe staff are well trained as they are so professional and efficient and friendly. Room service is good. Also, the pool and spa is good.
I must say its one of the best hotels I ever stay.
June 27, 2013
Rated 5 out of 5 by DavidA The Best W So Far
I gotta give it to the W crew - this time they create a fantastic hotel! The setup with the Bar, Pool, Poolbar, Reception and restaurant is just amazing!.
Wrt platinum recognition, nothing to complain at all! Location is good, Ambiance superb and room design is thoughtful, warm and yet cool design.
October 21, 2011
Rated 5 out of 5 by Upintheair Best W Hotel in the World
As a Platinum member, I've stayed at many hotels. The W Taipei is by far the best hotel I've ever stayed at these past two years -- hands down. The service is better than any hotel I've stayed at recently -- everyone is attentive. Most importantly, the W Taipei is very clean and always smells good.
October 9, 2013
Rated 4 out of 5 by Oceanz Great hotel but standard has dropped alittle
Overall staff and hotel were marvelous. Had a great stay. However, compared to the previous time, there are some differences. Toiletries were not replenished and the gesture of gummy bears were no longer offered at turn down service. That could be improved.
All in all though, great hotel!
August 5, 2013
Rated 5 out of 5 by Alexb68 Short Weekend Trip
what a location and design as you expect from W hotel. Go to the Bar on Friday night and enjoy the breakfast buffet. Amazing.
May 26, 2014
Rated 5 out of 5 by LIL717 Lovely Hotel, Great Location, Very Comfortable
Would be nice to have a couch instead of a chair in the room.
The mattress is a little soft, personally prefer more support
The pre-pay rate via Agency is better than direct booking, though my booking is being done directly before checking with travel agency, as I found out too late...
October 2, 2013
Rated 5 out of 5 by Los37 Outstanding
The service was beyond excellent and the rooms were fantastic. There was absolutely nothing lacking in either the room or the staff. The reception was even able to accommodate my two separate reservations into one stay in one room all four nights. Will definitely be staying here again.
September 2, 2013
Rated 3 out of 5 by Mango Room was great but ...
The Room was great but the noise from downstairs was really loud. I'm travelling on a business trip, the noise have afftected my sleep at night. I love the location of the hotel and will hope to stay with you again but appreciate if you could place me at a much higher floor.
May 4, 2013
Rated 5 out of 5 by Striker Amazing
Let's face it - SPG is a luxury brand. SPG Platinums are hard to impress - a bit snobby about hotel rooms. I'm a multi-year platinum, and I'm a bit of a hotel snob. I admit it. So.. after staying at countless great hotels, week after week, year after year.. they all start to feel the same.
So when I checked into my Marvelous suite.. you can imagine that I was less than impressed.
WOW! It was great! I loved this room! I loved this hotel! I've never stayed at a place that made me feel so James Bond. Not to mention the young, friendly, attentive and competent staff. When you have such a fantastic facility and you combine it with extremely well trained and enthusiastic staff, you get a winner.
And that's what this hotel was for me. A total winner. It made my Taipei experience. I don't think I could ever stay anywhere else in Taipei.
The only thing I'd like to see is a club lounge. OTher than that, this was the best hotel I have stayed at in quite a long time. I have been telling everyone I know about it.
January 13, 2014
Rated 4 out of 5 by LukeHK Helpful staff
Rebeca at the welome desk has been particularly helpful. We have altered our travel arrangement many times and she has done everythng to accommodate our wishes. Thank you Rebeca ！
However, we found the contact with Whatever quite annoying. We have never got a straight answer.
January 3, 2013
Rated 5 out of 5 by mrfat Awesome SPG member experience
I made a reservation of Marvelous Suite for a special day, and they turned out to upgrade me to Wow Suite (which was really a wow to me because I was only a gold member at the time). Super experience!
April 28, 2014
Rated 3 out of 5 by Greg1969 This hotel is a stylish event hotel
Great location, good service & professional staff.
June 3, 2014
Rated 2 out of 5 by Mango Do not rest on your laurels
My room door was opened when i returned one late night. Was told that cleaners have forgotten to close the door. This is terrible. How can such a highly rated hotel make such mistake! Hotel managers apologized after the event but i hope this incident will not be repeated.
October 31, 2013
Rated 5 out of 5 by jinjihsong Hip hotel in center of Taipei.
The W Taipei is convenient located in the Xinyi district. It is near the MRT station and close to many department stores.
May 20, 2014
Rated 4 out of 5 by ShaneLean Contemporary design and strategic location
The hotel overall is modern design, good location. Howeer, wifi only free for members and two are allowed to access.
The facility, toileteries, snack bar, spa are good, especially the toilet bowl is spectacular with seat warming , washing and drying features
February 6, 2014
Rated 5 out of 5 by Nelle727 Excellent, chic design
The room is superb and offers a magnificent view.
The only small issue was that had we been told earlier about the sauna and steam room facilities on the gym floor by staff we could have enjoyed it more. We were only being informed the 3rd and the last night at W.
January 1, 2014
Rated 5 out of 5 by DailyBread Excellent service
A perky young lady brings my room service order and asks how I was. I assumed it was the perfunctory greeting ordered by the hotel training manual. I said I had a cold. She immeidately offers to bring up a pot of hot water with lemon and honey...
That was impressive!
June 30, 2013
Rated 4 out of 5 by SnowFlakenNov13 Respect your guests' privacy.
Overall, the hotel staff react swiftly to guest's request which is good. Just one question for W-Hotel Management; why do front desk put an external telephone call to your guest's room at 1.15am without checking with your guest whether they wanted to take the call?
November 30, 2013
Rated 5 out of 5 by wei3444 PERFECT HOTEL TO STAY IN TAIWAN
SPG had never failed to keep their brand, from the perfect beds that will really make it hard for you to get up, to perfect breakfast--I love the large selection of foods they offer, to sincerest attitude of the service staffs. keep it up! I'll definitely come back.
September 11, 2013
Rated 5 out of 5 by Sasha80 Great Hotel
Great hotel. Direct view of Taipei 101. The room is the most thoughtful and well-planned featured rooms I have ever stayed in. The toilet is fully automatic and I miss it already. LOL. The hotel design is suited to the young and vibrant. Kudos on such a great hotel!
January 28, 2013
Rated 5 out of 5 by FrequentTravelerHello I rank W Taipei as the best hotel in Asia
I am a frequent traveler within mostly Asia. I have experiences with different hotel groups and different hotels of the SPG group. W Taipei is the top ranked hotel in my list for one major reason .... the best service. It starts from getting off the taxi before you lay your foot at the front entrance, to the reception, concierge, the kitchen table (10/F restaurant), the bar, etc, everyone is very attentive, friendly and extremely helpful. My spacial salute to the crew at the kitchen table each breakfast morning, they not only bring a smile, but top quality service that ensures you start your day the easiest and best way. Thanks as usual to the crew.
I have been to many other 5 stars or Ws in Asia, no service comes close to W Taipei.
The only thing I would complain about is the poor audio transmit of the phone in every room. But this is not just W taipei's issue as I have been to other W that uses the same phone vendor with the same issue. Perhaps W should consider using another phone vendor. I mostly have to rely on my mobile (roaming) phone due to the poor phone quality.
April 13, 2014
Rated 5 out of 5 by Roadwarrior A Gem
The gem of W Hotels (and I've stayed at many of them). This property has outstanding service, nicely-designed and spacious rooms, and all the amenities you'd want (a real spa!)...right in the heart of downtown. Wish the new W Hotels in the US were this outstanding.
November 3, 2011
Rated 5 out of 5 by Aeronic Great hotel!
W Hotel Taipei is one of the best hotels I've stayed so far of the SPG hotels.
Beautifully decorated, very chic and modern.
Most impressive is the toilet which provides a fully automated toilet bowl making me feel like I was back in Japan, really nice.
However, there were still slight disappointments during my stay. One of which was that the swimming pool was closed as I have been anticipating to use this swimming pool. Another thing that I had to pick on was that the room's kettle could be better situated or "wired" such that it's easier to use.
Last but not least, I must commend the staff of W Taipei. They were really warm and friendly. Before we even reached the doorstep of the hotel, two staff already came to us seeing us dragging our luggage and helped us with the luggage as well as lead us to check in.
The Whatever, Whenever service was also fantastic as I had requested for paper bags and more tea which were all given to promptly.
Kudos to the service level for W Hotel Taipei and I thank you for the great stay!
January 4, 2013
Rated 3 out of 5 by Kenneth Poolside Smoking
It is very bad to allow people smoking at pool side. My family had a bad impression to W hotel on this arrangement. Pool at W hotel is part of the bar for adult not as part of health section for people to play and swim. Things for W management to consider again.
July 20, 2013