Wシカゴ-シティーセンター

  • アメリカ合衆国
  • 60603-3604
  • イリノイ,
  • シカゴ
  • 172 West Adams Street
  • マップ

空室状況&料金

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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 3.6 out of 5 by 457 reviewers.
Rated 1 out of 5 by No soundproofing Had a room near the "El", train noise so loud, hard to sleep with good earplugs in. Lobby area could be updated, loud and kind of dark as well (it is a W I guess) November 5, 2013
Rated 2 out of 5 by Expensive and Dirty The room was clean, but the lobby and lobby bathrooms were trashed. The drinks at the lobby bar were ridiculously expensive. The morning after our stay the lobby was trashed with beer bottles, bottle tops and cigarette butts all over the floor. The lobby bathrooms were trashed and no cleaning was happening until after we left the hotel, which was 7:30 am. Coffee was also not available until after 8 am. I would not recommend this hotel to anyone. For the price we paid, everything should be neat and clean and services should be offered early. November 4, 2013
Rated 2 out of 5 by Nice location, room was dirty Location is great, but the room was not consistent withe the image of the hotel. The floors wee dirty, the batrhroom was tinier than in previous stays. November 4, 2013
Rated 2 out of 5 by Unplesantly Surprised My husband and I were SOOOO excited to stay at this hotel. It was our anniversary, and I put that in the notes on the reservation, it was not recognized at check in. I was asked at check in if I needed her to go over the information about the hotel, and I was like ahh yes of course. Not engaging at all. We were put in a room in the corner by a creepy fire escape!! I had to ask to switch rooms....mind you it was our anniversary. Get to the new room, and did not notice until daylight the next day that we slept on a dirty cover!! I spoke with housekeeping and security (they sent him up with housekeeping), a front desk person, and the front office manager and NOT ONE PERSON OFFERED ANYTHING as far as service recovery. I asked if anything would be done and the Front office manager gave me his card and told me that the next time I come in to town give him a call. What makes you think I'm going to stay there??? Very disappointed!! October 30, 2013
Rated 5 out of 5 by Well Worth it The W city Center, in the heart of beautiful chicago is my favorite hotel to stay in. It is beautiful, the rooms are clean, the staff is friendly. This hotel is well worth it. October 26, 2013
Rated 3 out of 5 by Great staff!!! I am not a big fan of this hotel unless I get put in a Spectacular room or above because the bathrooms are so tiny, among other issues I've had at this hotel with rooms. However, the staff at this hotel truly make a difference! Tyler Smith is the most pleasant front desk person you will meet. He almost instantly remembered me and on my next visit anticipated my needs. He always gave me extra bottled water, remembered my name and did it all with a smile! Tyler is an asset to SPG. It is rare to find such pleasant hospitality employees that can recognize and anticipate a guests needs. Good job, Tyler! October 21, 2013
Rated 2 out of 5 by Needs improvement I was not impressed with this hotel. I was expecting more from the brand. I thought it was more of a luxury hotel, but it really wasn't. October 21, 2013
Rated 4 out of 5 by Club like feel I liked the 'cool' feel of the decor but it did make me feel a bit dizzy and sleepy, given that it is so dark. Not so sure that a 'club' feel is appropriate for a business event. While the sink in the bathroom of my room was cute, it is practically nonfunctional. It is so small that when you lean to be over it when brushing your teeth, your head hits the faucet. I would also suggest shelves over the toilet for your guest to use for their toiletries as there is little to no counter top space. Your staff was very helpful and professional. October 21, 2013
Rated 1 out of 5 by Expected a better experience I had a bad impression from the hotel at the start. When our taxi pulled up the doorman grabbed my bags out of my hand when I explicitly told him no. My girlfriend and I had carry on luggage only. While we were telling him to come back the taxi left with my girlfriends leather jacket in the backseat which we will never get back. Hotel security couldn't help us out with locating the cab number or license number. My sister sent us a gift through the concierge service but they failed to deliver it. My sister had to check up with them over the phone, then call me to call to the front desk twice to get her gift delivered to the room. The room itself was much smaller than what was advertised on the website. In regards to the concierge desk, I was disappointed with the service both over the phone and in person. In person, the woman on duty could not be disturbed from a conversation with another staff member to help answer a question I had. Ended up waiting for her to finish talking to co-worker before acknowledging I was there. Concierge desk also said they do not make reservations on behalf of guests which I found strange. Another request for safety pins for my girlfriend (we were attending a wedding) took multiple calls into the front desk and a 40 minute wait. I am not usually one to nitpick, but for the ridiculous cost per night, I expect a level of service to match. I will not be using the W again when I travel to Chicago and I will not recommend to family or friends. October 15, 2013
Rated 5 out of 5 by Fantastic Hotel Great hotel for a short weekend vacation. Always have been a fan of the W Hotels and this one met my expectations as well. Debated between this and the W Lakeshore in Chicago. Ended up staying here and was easily in walking distance to many area amenities. Will be trying the Lakeshore on my next visit! October 14, 2013
Rated 3 out of 5 by Small for price The bathroom smelled mildly of urine. The air conditioner made a continuous, loud CLUNK sound. The bathroom outlet did not work. The room was the size of my freshman dorm room. Internet was $15 per day to use in room, a ridiculous price. RIDICULOUS for how expensive the room rate is. No room refrigerator. No ice bucket. Annoying. Otherwise, good location next to the subway. Stylish atmosphere. Very kind and friendly staff. I was impressed with that. Super comfy bed and pillows. October 14, 2013
Rated 5 out of 5 by great rooms great rooms, great food service, nice staff October 14, 2013
Rated 3 out of 5 by Needs improvement The check-in & check-out personnel need to be better trained. There was a lot of confusion during these stages of the stay. Also, these persons don't make you feel welcomed, but it seems like they frustrated with the registration system, which shows in their interactions with customers. October 14, 2013
Rated 5 out of 5 by Happy and Satisfied Even though the room was small it was very comfortable and clean. Normally I toss and turn when trying to go to sleep in a hotel,but at the W it was so comfortable that I immediately fell asleep. October 11, 2013
Rated 5 out of 5 by Just right... The hotel was located in the perfect place for my meetings in downtown Chicago... and the room was perfect for my needs (quiet, convenient, etc). October 11, 2013
Rated 5 out of 5 by We had a wonderful stay!!! The doorman and valet representative were very friendly!!! The person who checked us in, Fatima, was excelent! She made us feel welcome and she is a great asset to your company. The gentleman who checked us out was excelent as well!!! This hotel location was great for us!!! My husband and I had a wonderful time!!! October 8, 2013
Rated 2 out of 5 by Poor Service and Over Priced for the Value - Room was not cleaned - The cleaning service processed my dress incorrectly - Hotel has nothing special for given price and service was nothing special given the price - poor value October 7, 2013
Rated 5 out of 5 by Perfect Hotel in City Center This W Hotel is in a great location for walking to City Center as well as for sightseeing. I came here for work and this hotel was close to the downtown offices and just a few blocks from Milennium Park and Michigan Avenue. The hotel staff were all cheerful during my stay! The room was clean and nicely decorated and the bed comfy. Also, the food from room service and at the IPO restaurant was always fresh, delicious and healthy. Thank you! October 7, 2013
Rated 3 out of 5 by Location is very good but rooms are really not good at all This Hotel is well located with a great stuff but rooms need a lot of improvement. Not satisfactory at all. They have a very good service and staff. October 5, 2013
Rated 4 out of 5 by Great location I enjoyed my 1-night stay at the W. Would have appreciated a coffee maker in the room. I realize the dim lighting serves a purpose in terms of ambiance, but it was a bit problematic for me. October 1, 2013
Rated 3 out of 5 by Older Hotel, very tight room even tighter bathroom As a frequent W guest, this hotel is not up to the traditional standard I've come to know and love from other W's. September 30, 2013
Rated 5 out of 5 by quiet and comfortable! very comfy room, everyone was very nice and helpful, I would stay there again, September 29, 2013
Rated 2 out of 5 by Didntfeelspecial Stayed here for a wedding, but did not get any perks for being SPG. For all the times I stay with Starwood for business, I was hoping for a little special treatment for my personal travel. No such luck. :-( The room had a terrible view. Our requests for simple things like a box of tissue were not responded to. I had to find the maid in the hallway and ask for tissue and toilet paper. We did however have good service from the concierge, George, who recommended a fantastic babysitting service. Also, the doormen were great. Always greeted us with a smile and a fun comment to my son, which made him feel special.Restaurant was ok, small portions and extremely expensive. Not worth the money. Overall, it was a little disappointing from what I usually expect from Starwood. September 23, 2013
Rated 5 out of 5 by Great Concierge, great service and WOW upgrade We booked one Friday night to meet relatives for an important birthday dinner. The restaurant we wanted to take them to was booked full weeks in advance. I called TK, the wonderful concierge, who was able to get us in and even booked the "Acura service" to drive us to restaurant. Upon check- in, "Irwin" at the front desk, got us an AMAZING upgrade!! Just what a very loyal Starwood member hopes for! THANK YOU STARWOOD and thank you TK and Irwin for a great stopover in Chicago!!!! September 22, 2013
Rated 5 out of 5 by Excellent hotel in a great area The W Chicago city center is centrally located to explore the city and upon arrival we were met with a friendly greeting. Check in was quick and our room had more than enough room for the three nights we were there. The bar and overall atmosphere of the hotel is chilled and relaxed. Another great stay at a W hotel. September 18, 2013
Rated 3 out of 5 by Not cool enough for this hotel I don't think that I am the target audience for this hotel. We chose the W because it was close to the Bank of America theater and had heard good things about W hotels. The pictures of the rooms on the Starwood site don't really show exactly how small these rooms are, although they were very stylish rooms. The lobby and elevators are set up like a night club which some people might find attractive but I don't think that they are trying to get me to stay here. September 17, 2013
Rated 2 out of 5 by First impressions do make a difference We were in the city to attend a wedding. We chose W Chicago City Center as this was a suggested hotel for wedding guests, and the bridal party was also staying here. Although the property is trendy and beautiful, we found the service to be lacking. For example, we pulled up the curb and interacted with the valet. While we were taking our bags, backpacks, etc. out of our car (family of 4), at no time were we offered help. Same thing as we fumbled to get through the front door while carrying our bags. No one offered to assist us or even opened the door for us. This pretty much set the tone for our stay. While we fumbled through the lobby to find the check in kiosks, we passed several people who were obviously employees, but not one greeted us or offered to get us assistance with our bags. Room was nice enough, but missing the alarm clock and iPod docking station which is touted on your website. When I called the Whatever, Whenever line to inquire about one, I was offered a wake up call?! It took 2 calls for someone to offer bringing one up to our room, but by the time it was installed, we had to leave for our event, so totally missed out on playing music while we were getting ready. Disappointed as a Starwood's Member, and wouldn't recommend this property. September 9, 2013
Rated 3 out of 5 by Expected more from a W I have stayed in W's in the Middle East and Europe and had expectations when I booked the W in Chicago. The rooms were okay but the service was blow average. The reception was extremely short on staff. At night there was no one at the concierge or anyone to help out with my bags. September 3, 2013
Rated 3 out of 5 by That "WOW" experience for all the wrong reasons We stayed the previous night (Friday) at another 4 star hotel for a wedding. That next morning (Saturday) we decided to stay in the city another night, and despite the great room and great rate from our current 4 star hotel, we decided to be adventurous and try another hotel in the area just for fun. I've always had great experiences at Starwood properties and had never had the chance to stay at a W before. So we grabbed a room at the W City Center that morning, for a 1 night stay. I realize due to the last minute nature in our booking, we probably would not be allotted one of the best rooms, but I really did not expect to be stuck in an updated version of a hobbit hole. With a bathroom that was probably 2 and half by 4 feet. Yes, we'd fallen victim to the "cozy room" booking. Yes, I realize "due to the original 1920s architecture" blah blah blah and that's fine. That is fine for literally any other non-premium hotel brand. Sorry, W. You cannot charge premium prices, tout yourselves as a cool, hip luxury brand and then not expect the kind of backlash you get for these rooms when people are sorely disappointed for expecting that WOW experience you are so careful to construct, then just try to explain it away with "that is how the building was built. Here is free Wifi. Deal with it." Oh and the "free" wireless? Might be nice if it was not slow as a turtle. And if you would want to spend any time in your room in the first place for anything other than sleeping. Oh, and I lifted up the bedding for cleanliness as I do for any hotel stay, and there were tons of hairs underneath the mattress pads. Super gross. Bright side: the towels are super. Really great. We should have stuck with our original hotel. And now we know. September 3, 2013
Rated 3 out of 5 by Good location, lousy service My wife I chose the W because of excellent location for our labor day trip to chicago. While the hotel was nice (which is what should be expected for over $250 a night) it felt that it was way more focused on being a club than an actual hotel. Our room was very small and the bathroom door was a bit of a joke. As my wife put it, it was a shadow bathroom, as you could bascially see and hear everything that was going on inside. Which I think is a perfect example of what you could expect from this place, everything looks good but isn't all that functional. Also we were treated very rudely by the front desk staff over a mix up in paperwork that they lost. Not worth sharing the details. The only plus was that the concierage was very helpful. September 3, 2013
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