Rated 3 out of 5 by Valerie2014 Although great location - lobby was mess and rooms worn
After a glorious visit to W in Miami, we were excited about staying @ W on Lexington. We were not informed that there was construction and so the lobby lounge were not available - and the remaining restaurant was OK - but the dust and noise from construction (including an incessant beeping sound) made it difficult to enjoy a couple of drinks and appies. Especially as the there was an opening between the adjoining fireplace. The rooms were small and dingy and need a paint refresh. Had expected more for price..
March 17, 2014
Rated 3 out of 5 by Thomasss Mixed feelings
Room was very small, cramped. Had issue with shower drain, but was handled promptly. Staff extremely friendly and helpful, good thing otherwise overall experience would have been a one. Hotel was convienent to all locations in midtown. Recommend for the friendly staff, good hotel if only purpose is just to crash for the night.
April 8, 2014
Rated 3 out of 5 by cbardy Service subpar
The overall service was subpar at best. When i checked in it was as if I was at a run of the mill hotel. I was originally booked for 2 nights and wanted to extend for another night. The women at the front desk told me the rate for the following night would be the same as my existing nights ($349) although the rates published online were $199. I had to argue with her to get the $199 rate which i thought was absurd. I stay exclusively at Starwood hotels and travel a lot for business. This was my worst experience in 3 years staying at Starwood. I was also given a handicap room and i'm not handicapped.
February 25, 2013
Rated 3 out of 5 by JSS1 no fun this time
Horrible experience. Lobby under construction (no fault of hotel). Crowded area to walk back to room due to ppl trying to check in.
Rob in room stained-two places. RIght on lapel…easy to see as robe was being hung up.
Woken up at 5AM by phantom phone call
As corp SPG member, requested late check out. Had THREE staff members knocking on door…so much for sleeping in.
First knock was house keeping. Second two knocks were from man in W attire, holding soda cans…"refilling wet bar" Funny, b/c we didn't TOUCH the wet bar, so why did he bring sprite to room to replenish? Suspicious to me, as to why he tried to get into room. I didn't have chance to get to the door, to check who was there, when he opened the door! Not very secure.
So, annoying lobby experience…had to reiterate THREE TIMES that I was SPG member…check in did not have drink cards for me (as rate stated we qualified for). Had to wait to get my drink cards b/c they ran out…dirty robe, interrupted sleep, three hotel staff tried to get into room well before check-out time.
Stayed before, won't stay again.
April 11, 2014
Rated 1 out of 5 by DavidPot Small rooms, no W experience
This hotel is no W as the rooms are small and the amenities are not what I expect from a W hotel. My room was next to where they keep the maid carts and was loud. The room was very basic as was the rest of the hotel. As a time share owner and gold member, I was not impressed.
April 9, 2014
Rated 2 out of 5 by SES1 In progress renovations clearly needed
One of the worst nights I have spent in a hotel.
Arrived at my room and the door was open because of In-progress HVAC upgrades. System not working but maintenance was able to restart. Unfortunately once it was turned on it would not turn off as neither the auto or manual switches worked. I alternated between the hold and cold to self regulate which made for a sleepless night.
Left shoes for overnight shine but they were not returned so had to inquire to locate.
Scaffolding in front of window blocked all light and view.
Could hear leaky faucet dripping and water was all over the countertop as a result.
Friendly staff not enough to make up for all the operational and physical limitations.
March 2, 2013
Rated 2 out of 5 by Jonnie55 Hotel Rooms
In the past the W Hotel on Lexington was excellent, but this was a very disappointing stay. The noise from the a/c-heater was so loud every time it turned on and never slept the whole night. Also the lobby has changed, no nice scent and the atmosphere with the waterfall is gone. Would hesitate to stay again.
April 7, 2014
Rated 2 out of 5 by traveller38 very slow response
This is probably one of the worst experience after staying so many SPG hotels. I found staff is very slow responding to your needs. I spend the whole afternoon calling front desk to move my room (from facing avenue to the back side). Totally three calls I made and first two trials there's someone promising to call me back but never happen. Until last call I explained the situation then I had the room moved.
To make the thing even worse I need to call again after 30 mins to remind sending me the helper for luggage.
My wife need to talk to front desk twice in order to get a power adapter
I always has good experience with W and SPG hotels. However, there's always exception in the experience
May 7, 2012
Rated 3 out of 5 by DocHarv The First W - Location, Ease, and a Tight Fit
I've stayed at this W many times, and would recommend it to those who are looking for a convenient, service-driven SPG affiliated hotel in East Midtown. As a W that was converted from a small-room property, rooms are not spacious by any means - yet are highly functional. The open-style main lounge, the corporate-but-sleek Whiskey Bar, and the rest of the hotel have a cool efficiency about them. As a Platinum SPG member, I've never been impressed with my upgrades here. But don't stay here for the upgrades. Stay because you want convenience, style, and service - even if space is at a premium.
October 26, 2011
Rated 3 out of 5 by GuyFromDC Dated, Cramped & Overpriced
The facilities are quite dated, the rooms are tiny, and the prices tend to be far too high for the quality level of this particular W Hotel (even by NYC standards). The entire hotel could use some serious updating, especially in respect of the bathrooms. The bathrooms at the moment are on par with those of most low-cost motel chains. Only reason that I stay here is that it's close to our NYC office and allows me to collect Starwood points, but even those incentives are starting to wear thin.
March 13, 2014
Rated 3 out of 5 by Melissa1223 stayed here twice now and neither time was the staff helpful
As a platinum guest I have a lot to benchmark hotels against. Now the second time at this hotel, I have to say if you expect to be treated like a platinum customer stay somewhere else. The front desk staff is rude and unaccommodating. During the first visit my air conditioning was broken yet there was nothing they could do. ...in August. Now, I am here again. They have assured me I could get a room with 2 beds and my girlfriend and I have no choice but to book another room because they NOW can't make that happen and are being rude about it. Needless to say I won't be staying here again.
August 10, 2013
Rated 4 out of 5 by Rosly18 Overall Good Stay
I booked a suite here to celebrate my fiance's 30th birthday. Overall, my stay was smooth. The staff were very accommodating and pleasant.The agents that checked me in as well as out were very responsive. I ordered eggs benedict and the hollandaise was not added. I called Room Service and they sent it up right away. My only issue with my stay was my upgrade. I was upgraded to a suite for a $200 fee. I agreed to this because I was told that if I didn't take it it would be given to a VIP. It turns out that this information was untrue. There were suites beside/ beneath us that remained empty. As a hotelier/SPG member, I am annoyed that I was charged so much for what could have have been free or cheaper.
August 20, 2013
Rated 5 out of 5 by Relaxed Great Associates
The W New York makes you feel welcomed and appreicated for staying there. Each time you walk by an associate you feel like you belong. They go out of their way to assist you. Freddy, the bellman, was exceptional. He is very genuine. The location is great too, just minutes from everywhere but not in the hustle of things if you are looking for something a little more low key. Cabs are whistled down for you to alleviate your stress. The Acura program is so easy and convenient. Our driver, Ethan, was welcoming and engaged in conversation. We would stay there again and recommend to others.
February 4, 2013
Rated 3 out of 5 by Rocinbmor Double check your bill
My first stay two years ago, was a dream - this stay was a nightmare – The air unit didn’t work ALLl day when it was fixed at 11pm(ish) it was so loud we turned it off - huge issue with our bill – Staff was very accommodating - Marcus and another bellhop were super pleasant. The Managers did try to accommodate us, but their actions were not realized when we received our final bill, not to mention we were charged large amounts for mini bar use and we didn’t use the mini bar, the credit card we used at check in wasn’t the card that was charged. A relaxing weekend turn into a nightmare.
September 3, 2013
Rated 5 out of 5 by bdaymom Hotel-Excellent, Spa-Disappointing
My stay this past weekend at the W on Lexington was wonderful. The manager was very helpful when our first room had a layout that felt too confining, the housekeeping was on top of keeping our room clean and in order, the whatever/whenever people were extremely helpful. My only complaint was with the spa. It was my daughter's birthday and she had the 90 minute facial treatment, and the girl finished with her in 80 minutes. I didn't like that I didn't get what I paid for, and I felt like they were just taking advantage of the situation because she was young (19). I was disappointed.
February 9, 2012
Rated 4 out of 5 by JLR22 Good Stay
Overall, I had a very good stay at this hotel. My biggest critique is that I would say that the rooms are underwhelming . . .even by NYC standards, I found my room to be quite cramped and dark. I have stayed in nicer/bigger rooms at the W in Union Square and the W Hoboken.
Beyond the less than stellar rooms, my other general comments are:
- My Gold status was not acknowledged upon check in and no upgrade was offered.
- The gym is fantastic. A great size with a good variety of equipment.
- Hotel lobby and meszzanine level are under construction so be prepared for noise and limited use of common spaces.
- Room service menu is extremely limited with very few options that I would describe as healthy. The restaurant could definitely benefit from a menu revamp.
- Location is very good if you are looking to stay in Midtown for business or pleasure.
March 17, 2014
Rated 2 out of 5 by Royal13 This is not optimal representation of W Brand
While room is uncomfortably small (even with a "Spectacular Upgrade" - I certainly have to concur with many reviews noting not remotely worth the value for the price per night. My room has holes in the bathroom walls whereby an old toilet paper holder appears to have been ripped out and placed in a different location. The tile doesn't meet the seams where walls meet. Wallpaper is peeling off the wall. While I certainly recognize that anyone can find issue with any room if they want to, that is not the lens I look through -- the room simply glares some of these deficiencies and should be "patched" up before putting their most frequent Platinum members in them #or charging anyone such a price for an unkept room#.
November 13, 2013
Rated 4 out of 5 by Harry14 convient location
close to broadway, excellent staff
April 8, 2014
Rated 5 out of 5 by BobbyX Love the hotel and the bar
I stay here every time I'm in NY, which is 6-8 times per year. Love the hotel as well as the Whiskey Blue.
April 5, 2014
Rated 5 out of 5 by marquis930 Fantastic experience!
I've stayed in other W hotels in NYC and my stay in the W New York continued the great service that I've received. This was my first time at the hotel, but, from the moment I walked in, I was treated like a longtime customer. I'll definitely be staying at this hotel again.
December 9, 2012
Rated 5 out of 5 by Ummmm Great hotel
I love this hotel -- everyone who works here is great, and having stayed here every week for four months, I always recommend this W. The basic rooms are a bit small, but that's New York. Suites are great! The gym and spa are great! Room service is good. Location is good.
June 9, 2013
Rated 3 out of 5 by WontBBack4Real For the young and hip...not really for families
Once upon a time I would have loved this hotel but now that I am a mom with preteen girls this hotel was not my cup of tea. If you are of the 20-30 something sect and hip and want to be seen this hotel is for you. The lobby is somewhat like a night club with music blasting so loud that you can hardly hear the clerk behind the counter. There is a lounge with a bar directly across from check in. The rooms are beyond small, I felt like I was spending the weekend in my pantry...no joke!! My room, while it appeared very clean.. had a funky odor coming from the bathroom and air conditioner and the air condtioner was very loud. So much so that we had to blast our tv to be able to hear it. Obviously we won't be back!!!!
August 19, 2013
Rated 1 out of 5 by Whatever2014 Very disappointing
I didn't feel that the hotel met the standards of its website. I also would not consider that the service was at a level that it should be for hotel of that class. Rooms were much smaller than expected and not always clean.
April 1, 2014
Rated 5 out of 5 by Manju This hotel has great location and friendly staff
from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)!
August 15, 2012
Rated 3 out of 5 by Tim33 Great Location but Air Conditioning Issues
I have stayed at the W New York over 100 times over the past few years. It’s nice that they recently recognized my loyalty and it has always been a nice hotel to stay at, and convenient for my business needs. It is my favorite hotel in NYC. Some of the rooms can be very cramped, so you learn which rooms to ask for. That being said, I must admit that for the past couple of stays the room air conditioning system hasn't worked (different rooms). Not to the point of requiring me to ask for a different room, but a nuisance. The property may be starting to show a little age.
December 2, 2011
Rated 3 out of 5 by Kelly43 Lobby Experience
The music in the lobby/bar area is intolerable! The techno music played at the level that it is (it is raised louder in the evening) made my hotel experience the worst of any that I have experienced.
When we asked the waitress to change the music she said that she (nor the manager can change the music, it was all pre-programmed). Furthermore she sympathized with us saying that she gets a number of requests from patrons to change the music. It's awful ... it will keep me from staying there and I will never recommend that anyone that I know stay there for that reason.
December 30, 2012
Rated 3 out of 5 by DEEPAK10022 March 2014
Stayed here for 3 nights, great location- Hotel is looking old, needs some upgrade, lobby was closed for renovation, otherwise comfortable hotel.
March 31, 2014
Rated 5 out of 5 by Vandal6 Superior Hotel
We had a terrific stay at this hotel. There are many amenities and so much to do in the neighborhood. We would recommend this hotel to anyone who visits NYC.
March 31, 2014
Rated 3 out of 5 by Kennyp Room 714
The room was small and cramped, acessing around the bed was difficult especially at night.
The bed was small, despite being listed as 'Queen'.
The hot water was tepid although this was rectified.
Too much emphasis on costs and difficult to know how much the room would cost. Ridiculous 'add on' taxes.
March 24, 2014
Rated 5 out of 5 by Wilma62 Excellent staff
We stay at the w on lex about 8 times a year. It is a treat to arrive and be greeted by Bekim. Who assists us with our check in , luggage etc,then the real treat is how wonderful the rooms are kept and our needs met by Jessie Who is the head do housekeeping on our favorite floor 17. She is at true example as is Bekim of devoted employees who genuinely aim to please and make the W experience that much more special. Don't forget breakfasting the dining room, everyone beginning with the hostesses and waiters are great. Can't wait to get back there, miss it already.
July 16, 2013