Rated 3 out of 5 by WontBBack4Real For the young and hip...not really for families
Once upon a time I would have loved this hotel but now that I am a mom with preteen girls this hotel was not my cup of tea. If you are of the 20-30 something sect and hip and want to be seen this hotel is for you. The lobby is somewhat like a night club with music blasting so loud that you can hardly hear the clerk behind the counter. There is a lounge with a bar directly across from check in. The rooms are beyond small, I felt like I was spending the weekend in my pantry...no joke!! My room, while it appeared very clean.. had a funky odor coming from the bathroom and air conditioner and the air condtioner was very loud. So much so that we had to blast our tv to be able to hear it. Obviously we won't be back!!!!
August 19, 2013
Rated 5 out of 5 by Chemat Great Welcome, friendly Staff
Big thanks to Liz at the front desk for the kind welcome and Jose and his team for the daily housekeeping. I had a wonderful stay.
July 16, 2014
Rated 5 out of 5 This hotel has great location and friendly staff
from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)!
August 15, 2012
Rated 3 out of 5 by Tim33 Great Location but Air Conditioning Issues
I have stayed at the W New York over 100 times over the past few years. It’s nice that they recently recognized my loyalty and it has always been a nice hotel to stay at, and convenient for my business needs. It is my favorite hotel in NYC. Some of the rooms can be very cramped, so you learn which rooms to ask for. That being said, I must admit that for the past couple of stays the room air conditioning system hasn't worked (different rooms). Not to the point of requiring me to ask for a different room, but a nuisance. The property may be starting to show a little age.
December 2, 2011
Rated 2 out of 5 by Garret Just know what you're getting yourself into ahead of time
Overall the hotel isn't bad, but other than the common areas it's extremely dated and in my opinion not what the "W Look" is about. My only complaint about the common areas was the lack of a SPG Gold/Platinum checkin desk. Whiskey Blue is an awesome bar, especially on a Friday evening. It's also in a very central location with easy access to multiple subway lines.
The rooms are tiny, think European hotel room tiny which wasn't a problem for me. I've spent enough time in Europe for this to not be an issue. Just be aware of that, and if it's an issue, stay elsewhere.
Staff were extremely nice and helpful when needed. But overall I don't feel that this W is an accurate representation at all of what W hotels are about, and as a result, really can't justify the high cost of staying there again.
June 6, 2014
Rated 3 out of 5 by Kelly43 Lobby Experience
The music in the lobby/bar area is intolerable! The techno music played at the level that it is (it is raised louder in the evening) made my hotel experience the worst of any that I have experienced.
When we asked the waitress to change the music she said that she (nor the manager can change the music, it was all pre-programmed). Furthermore she sympathized with us saying that she gets a number of requests from patrons to change the music. It's awful ... it will keep me from staying there and I will never recommend that anyone that I know stay there for that reason.
December 30, 2012
Rated 5 out of 5 by NYC14too W NYC!
Terrific front desk, room, and overall vibe.
July 15, 2014
Rated 5 out of 5 by Wilma62 Excellent staff
We stay at the w on lex about 8 times a year. It is a treat to arrive and be greeted by Bekim. Who assists us with our check in , luggage etc,then the real treat is how wonderful the rooms are kept and our needs met by Jessie Who is the head do housekeeping on our favorite floor 17. She is at true example as is Bekim of devoted employees who genuinely aim to please and make the W experience that much more special. Don't forget breakfasting the dining room, everyone beginning with the hostesses and waiters are great. Can't wait to get back there, miss it already.
July 16, 2013
Rated 5 out of 5 AWESOME
Whatever/Whenever was an awesome motto....thank you for the upgrade (i heart my junior suite super......). one minor issue is that sometimes the card key to the lift is not working you have to insert it several times but everything was truly fabulous...i am glad that i stayed & chose W to spend my 30th Birthday as well as Memorial Day weekend....Perfect by the way the BLISS product are truly the best specially the shampoo and conditioner...i am actually hoarding that product at this very moment. I should have asked you guys to give me more sample....Thanks again
May 31, 2012
Rated 5 out of 5 by David890 I Love this Hotel
If I had a home in NYC this would be it. Excellent location, consistenly helpul staff. I have stayed here many times, and look forward to being there again soon.
October 21, 2011
Rated 2 out of 5 by Msswis Loud and uncomfortable
Terrible. Awake at 1:00 am listening to traffic, the elevator and every other noise in Manhattan. The sound barrier is absolutely horrible. Do not stay here if you want to sleep.
I would have thought the top suites would offer a relaxing atmoshpere but this is not the case.
When I made the reservation I aw told th hotel could supply roll always for my two young kids. On check in I was told they could only do one and one of my children would have to keep on he couch. Complete opposite from what I was told on the phone.
Not even close to being worth the money.
December 1, 2011
Rated 3 out of 5 by Rick65 Interesting......
$500 for one night! Asked for an upgrade got it! Cool! Spectacular room! Internet did not work, this is a problem due to the me needing in for business. Called the whatever whenever couldn't fix it, transfered me to tech support 20 minutes later still can't fix it. Recommendation was to move me to another room but the manager said we can't give you the same room we must downgrade you to a wonderful room. no big deal. I get to my wonderful room and it is twice the size of my upgraded spectacular room, interesting but awesome. Internet worked great in the new room. Why do you only get one bar of soap in all W-Hotels, most give you one for the shower and one for the sink? The lobby needs a major update. The Whiskey Bar is great!
August 4, 2012
Rated 4 out of 5 by Nel003 Great location!
Returned to the W New York after usually staying at the W Downtown for the past few years. It seems to have been remodeled since my last stay so that was a nice addition. The staff did well in trying to check us in early and called me as soon as the room was available. When I ended up not using the wifi as my Gold amenity, they were accomodating in letting me switch to a free drink. Overall great location midtown, taxis readily available (that had been an annoyance at the Downtown location) and I would stay again.
May 15, 2014
Rated 3 out of 5 by SPGTraveler02 The Original W, Needs Some Improvement
I really wanted to like this hotel. As the original W Hotel, there was an expectation of some wear and tear, but I have traveled to SPG properties all around the world, and this one fell short of my expectations.
To give the hotel some credit, they upgraded my room type based on my status, but the room was in need a a deep cleaning: spots on the floor, mold growth near the snack center, weathered furniture including significant chips on the wood. The hotel was very responsive about moving me to another room, and very courteous and helpful. The second room was in much better shape, but there was a strong mildew smell coming from the bathroom and there were 5 flies flying around in there as well. Again, the General Manager and her team were very responsive, and finally moved me to my third room which was on a much higher floor and significantly better condition.
I have two actionable recommendations for the hotel: (1) If the facilities cannot be renovated to the highest W standards, please at least consider a cleaning team that will focus on getting the rooms cleaned, and not just spraying with room spray to "mask odors". This may require hiring more on-site cleaning staff and changing the cleaning process. (2) Replace all towels or use a different towel cleaning service. All of the bath sized towels smell of mildew, and it could be a problem with your service or if in-house your washing machines.
I expect a lot from SPG properties world-wide, and I would have expected much more from a W, the original no-less. The only reason why this review received 3 stars is the amazing staff responsiveness of the General Manager and her team. All very helpful in trying to help me feel comfortable throughout my stay. I hope to see that future travelers to this hotel will benefit from updated facilities. I personally, will be seeking another hotel to stay in the next time I am in New York.
July 19, 2014
Rated 3 out of 5 by ARM21 OK Stay
Since W is not big on electric lights the windows should have some type of sheers so the heavy shade can be pulled up in the daytime to allow light into the room without allowing people to see into the room. This is basic. The room we had did not have any sheers.
Room seemed quite clean.
Hallway on the 10th floor (where we stayed) was extremely cold. I would guess 65 degrees or so.
Fitness facilities are the best and most extensive I've ever seen in a hotel. Was about 55 degrees in there however when we asked the desk to raise the temperature they did.
June 2, 2013
Rated 2 out of 5 by Laura311 Ok Experience
I travel frequently for business and pleasure. I was not very impressed with this W location. The battery in the AC unit was broken prior to arrival. We are able to get this resolved after 2 phone calls to the front desk. Upon check in, I was not greeted in a friendly manner. Due to the music/noice in the background, I had to shout my responses at the receptionist, and she exhibited frustration at my inability to hear her replies. The concierge provided quality dining recommendations and directions. However, I was not pleased with my overall expeience.
April 4, 2013
Rated 5 out of 5 by Cwch Great Stay Thank You
Facility and staff was great, love the spa
June 22, 2013
Rated 2 out of 5 by ATarr Disappointing...
The rooms at the W on Lex are substandard compared to all the other W hotels and most Starwood hotels I've stayed in. I've given this hotel several tries, including very recently, always hoping for the best. On my recent stay the room was unbearably hot, and now the windows have been screwed shut so it's impossible to cool down the room. After moving to another room it was a little better. I was also astounded that the hotel restaurant had a "B" rating from the Health Department, putting it on par with places most avoid because of lack of cleanness.
January 15, 2012
Rated 4 out of 5 by MONSTERMAN1963 Home Base
I used the W as home base for a baseball week, lots of subway and Amtrak train rides as I saw the Yankees, Phillies, Mets and Nationals ballparks.
along with some sight seeing in Philly and DC.I didn't really see much of the hotel except the room and elevator based on I was out the door on most days by 6am and not back until 11pm, Very easy to use the subway and I even used it and a bus to get to the airport on Sunday, spent $5.75 versus $45.00+ on a cab. This hotel is a easy walk to NBC, Broadway and many other attractions.
April 21, 2014
Rated 5 out of 5 by bobl2555 W Hotel 49th and Lex
Excellent hotel with a staff that was very helpful.
Great bar in lobby and club attached
The quick easy coffee/breakfast option in the lobby each morning was excellent...good coffee
Only negative was that the rooms were a little small but minor inconvenience
Beds were very comfortable
June 30, 2014
Rated 1 out of 5 by BetsyP Not impressed - was this really a W Hotel?
I was welcomed by a giant cockroach in the lobby this past Friday at the Lexington W Hotel. The staff did not seem to care this was happening, as they brushed off several complaints. A guest ended up killing the giant bug and everyone kept moving. For a hotel of this stature, this is TOTALLY unacceptable. The front desk attendants were not friendly nor were they accommodating. The TV in our room barely worked (signal kept going out), not to mention the room size. It did not feel like I was staying at a W property, but rather a hotel a cheap hotel.
November 11, 2013
Rated 3 out of 5 by KP2012 Great Location; ok otherwise
The "cozy" room was definitely small but that was fine since I was traveling alone. The room was not the cleanest (there were stains in the carpet) and it was quite noisy (you could hear the water dripping in the air conditioner unit and the unit was rather loud). On my final night I returned to my room and my bathroom had not been replenished (towels and floor mat were not replaced); when I called housekeeping it took them almost an hour to show up and they gave me two bath mats and 3 bath towels, but no hand towels or wash cloths. The information in the hotel guide needs to be updated. The breakfast in the lobby was listed as "complimentary" but you had to pay. Due to the location alone, I would likely book this hotel again on my next trip.
October 25, 2012
Rated 2 out of 5 by Susie92 W Hotel 541 Lexington Ave. NYC
The location of the hotel is great...close to Rockefeller Center and not too far from Times Square.
The hotel is very outdated. The room lacked an attractive surrounding. When I inquired about getting foam pillows and a comforter, I was told that they didn't have any, and I should have told them prior to the visit.
I had a mishap Friday evening. We received two ice packs, but needed more .They ran out of ice packs. We received no follow-up to check on my condition. It would have been nice to be offered a free breakfast or something else.
November 18, 2013
Rated 4 out of 5 by jayc Missing canvas tote
While there I spoke to both the housekeeping Mgr. and someone from security about empty bags that included a canvas tote from the LEVIS store.
As I explained on both occasions housekeeping most likely thought they were trash, but that baffles me because they were no were near the waste basket, in fact they were between the desk and the cabinet to the right of the desk. The paper bags had no value to me, the canvas tote did, it was a gift for a friend back home.
There was and has been no follow up from anyone at the W. What a disappoinment
August 14, 2012
Rated 5 out of 5 by Courtney824 Fabulous Stay
Was very satisfied with our stay at the W NYC. Perfect location. Walking distance to all the great attractions! 5th Avenue, Central park, Time Square, Rockefeller Center, Grand Central Station. We were given an early check in after a red eye at 8am and upgraded to a nicer room for free! Rooms are great, Bliss products in the bathrooms and super modern decor. Bed is ultra comfy, so confy we slept in too late on one day and missed our boat ride we wanted to take. Staff was very friendly, loved everything about our stay. Hope to return soon!
October 3, 2012
Rated 3 out of 5 by WREX Different - Great Location
I booked a suite and paid a high but I believe comparable price for the room. What surprised me was the lack of furniture and even basic areas to place items outside of the one closet. To me the room seemed like it was set up for a handicapped guest. Which we were not. It had no bath tub. Very little to no counter space in the bathroom. I asked the front desk if it was a handicapped set up suite and they said no. It may be the W Way. No furniture. We just thought it was very different as there was plenty of room to place a few pieces.
December 10, 2013
Rated 2 out of 5 by Carlos522 Not what I expected from a W Hotel
First, there was a ton of construction going on. This would have been nice to know before staying at this hotel, as I would have opted to go elsewhere, especially for the price I paid per night. Next, the room felt cramped, similar to a cell. Electrical wall sockets were loose and partially hanging out of the wall, and the bathroom felt old and in need of a major update. I've stayed at many W Hotels, both in NYC and in other cities, and this one really fell off the mark from what I've come to expect from the W Hotel brand.
March 21, 2014
Rated 3 out of 5 by cntrygrl OK not WOWed
Staff was friendly was able to check in early and staff and concierge were great. There was an issue with the kitchen so food options were extremely limited. The shower head was dirty and the shower design was awful and caused water to spray into the bathroom including the toilet being covered with water. Bed sheets didn't stay on the bed very well. Remote didn't work for the TV but staff was very quick and response to resolve. Location was great. Overall stay was OK but I was not WOWed and would try another hotel upon my return to NYC
July 29, 2013
Rated 5 out of 5 by RicksDC The Best W in NYC
I had a wonderful experience from the booking to the checkout. The hotel staff was exceptionally helpful and attentive. One major plus is having the Bliss spa right next door. I had a wonderful treatment and will be sure to come back to the spa on my next booking. The hotel itself is everything you would expect from an W hotel... PLUS... it's centrally located to shopping on Park and Madison Ave and walking distance to the Theater District. What else could you ask for?
May 20, 2014
Rated 5 out of 5 by ClayD28 A Warm Welcome
It all started out; As soon as I arrived in town to check in I was told by the Front desk clerk that my room has been upgraded. For what reason I do not know, but this only heighten my time and experience in this Wonderful Hotel. Not only did I get to enjoy the city of New York, but I was able to enjoy the peacefulness and comfort in my room. I got so relaxed that I really did not want to leave and venture off into the city. The W made me feel very Welcome as guest in their Hotel as well city. I'm Looking forward to another stay.!!!
July 4, 2013