Rated 5 out of 5 by Amanda33 Fantastic stay at this hotel
I stayed at this hotel for 30 days and had a great experience from start to finish. On arrival I was told I had been upgraded to a bigger room and also given complimentary wifi for the duration of my stay. The room and bathroom were fantastic, much bigger than expected. I was also told I could request an additional fridge so I could store my own food & drinks, which was great as I was staying for the month. The hotel went over and beyond, nothing was ever a problem. The staff at the hotel were so friendly from David at the front desk, Dana in the restaurant and Lisa & Tang in the heartbeat bar to the housekeeping staff. I thoroughly enjoyed my stay at this hotel and will definitely be returning when I'm next in the city!
March 27, 2014
Rated 5 out of 5 by Manju This hotel has great location and friendly staff
from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)!
August 15, 2012
Rated 3 out of 5 by Tim33 Great Location but Air Conditioning Issues
I have stayed at the W New York over 100 times over the past few years. It’s nice that they recently recognized my loyalty and it has always been a nice hotel to stay at, and convenient for my business needs. It is my favorite hotel in NYC. Some of the rooms can be very cramped, so you learn which rooms to ask for. That being said, I must admit that for the past couple of stays the room air conditioning system hasn't worked (different rooms). Not to the point of requiring me to ask for a different room, but a nuisance. The property may be starting to show a little age.
December 2, 2011
Rated 4 out of 5 by Mopa40 Good Hotel/Great Location / Needs updates
Some of the newer W's i have stated at have modern amenities such as USB Chargers for phones, iPOD doc etc. This W had none of that. There were also issues with our Key access.
Overall the stay was good and the staff was accommodating.
Bar service was terribly slow and the Concierge wasn't very helpful..
Good value for the money and the location is awesome. Close to subway and Grand Central
July 9, 2014
Rated 4 out of 5 by WML1 Not a W
Strange W experience. Walking by Lexington, you would never know that this is a W Hotel. It is simply an old building with a W logo as a hotel
July 24, 2014
Rated 5 out of 5 by JZ88 This hotel was amazing!
I have never been so impressed with a hotel. The bed was probably the most comfortable thing I have ever slept on. The staff were accommodating and incredibly polite. This hotel deserves an immense amount of credit.
July 21, 2014
Rated 3 out of 5 by Kelly43 Lobby Experience
The music in the lobby/bar area is intolerable! The techno music played at the level that it is (it is raised louder in the evening) made my hotel experience the worst of any that I have experienced.
When we asked the waitress to change the music she said that she (nor the manager can change the music, it was all pre-programmed). Furthermore she sympathized with us saying that she gets a number of requests from patrons to change the music. It's awful ... it will keep me from staying there and I will never recommend that anyone that I know stay there for that reason.
December 30, 2012
Rated 5 out of 5 by Wilma62 Excellent staff
We stay at the w on lex about 8 times a year. It is a treat to arrive and be greeted by Bekim. Who assists us with our check in , luggage etc,then the real treat is how wonderful the rooms are kept and our needs met by Jessie Who is the head do housekeeping on our favorite floor 17. She is at true example as is Bekim of devoted employees who genuinely aim to please and make the W experience that much more special. Don't forget breakfasting the dining room, everyone beginning with the hostesses and waiters are great. Can't wait to get back there, miss it already.
July 16, 2013
Rated 5 out of 5 AWESOME
Whatever/Whenever was an awesome motto....thank you for the upgrade (i heart my junior suite super......). one minor issue is that sometimes the card key to the lift is not working you have to insert it several times but everything was truly fabulous...i am glad that i stayed & chose W to spend my 30th Birthday as well as Memorial Day weekend....Perfect by the way the BLISS product are truly the best specially the shampoo and conditioner...i am actually hoarding that product at this very moment. I should have asked you guys to give me more sample....Thanks again
May 31, 2012
Rated 5 out of 5 by David890 I Love this Hotel
If I had a home in NYC this would be it. Excellent location, consistenly helpul staff. I have stayed here many times, and look forward to being there again soon.
October 21, 2011
Rated 2 out of 5 by Msswis Loud and uncomfortable
Terrible. Awake at 1:00 am listening to traffic, the elevator and every other noise in Manhattan. The sound barrier is absolutely horrible. Do not stay here if you want to sleep.
I would have thought the top suites would offer a relaxing atmoshpere but this is not the case.
When I made the reservation I aw told th hotel could supply roll always for my two young kids. On check in I was told they could only do one and one of my children would have to keep on he couch. Complete opposite from what I was told on the phone.
Not even close to being worth the money.
December 1, 2011
Rated 3 out of 5 by Rick65 Interesting......
$500 for one night! Asked for an upgrade got it! Cool! Spectacular room! Internet did not work, this is a problem due to the me needing in for business. Called the whatever whenever couldn't fix it, transfered me to tech support 20 minutes later still can't fix it. Recommendation was to move me to another room but the manager said we can't give you the same room we must downgrade you to a wonderful room. no big deal. I get to my wonderful room and it is twice the size of my upgraded spectacular room, interesting but awesome. Internet worked great in the new room. Why do you only get one bar of soap in all W-Hotels, most give you one for the shower and one for the sink? The lobby needs a major update. The Whiskey Bar is great!
August 4, 2012
Rated 2 out of 5 by Garret Just know what you're getting yourself into ahead of time
Overall the hotel isn't bad, but other than the common areas it's extremely dated and in my opinion not what the "W Look" is about. My only complaint about the common areas was the lack of a SPG Gold/Platinum checkin desk. Whiskey Blue is an awesome bar, especially on a Friday evening. It's also in a very central location with easy access to multiple subway lines.
The rooms are tiny, think European hotel room tiny which wasn't a problem for me. I've spent enough time in Europe for this to not be an issue. Just be aware of that, and if it's an issue, stay elsewhere.
Staff were extremely nice and helpful when needed. But overall I don't feel that this W is an accurate representation at all of what W hotels are about, and as a result, really can't justify the high cost of staying there again.
June 6, 2014
Rated 5 out of 5 by 123Bella Perfect location
Perfect location, amazing staff, great food... Overall a great stay!!
July 21, 2014
Rated 3 out of 5 by ARM21 OK Stay
Since W is not big on electric lights the windows should have some type of sheers so the heavy shade can be pulled up in the daytime to allow light into the room without allowing people to see into the room. This is basic. The room we had did not have any sheers.
Room seemed quite clean.
Hallway on the 10th floor (where we stayed) was extremely cold. I would guess 65 degrees or so.
Fitness facilities are the best and most extensive I've ever seen in a hotel. Was about 55 degrees in there however when we asked the desk to raise the temperature they did.
June 2, 2013
Rated 2 out of 5 by Laura311 Ok Experience
I travel frequently for business and pleasure. I was not very impressed with this W location. The battery in the AC unit was broken prior to arrival. We are able to get this resolved after 2 phone calls to the front desk. Upon check in, I was not greeted in a friendly manner. Due to the music/noice in the background, I had to shout my responses at the receptionist, and she exhibited frustration at my inability to hear her replies. The concierge provided quality dining recommendations and directions. However, I was not pleased with my overall expeience.
April 4, 2013
Rated 5 out of 5 by Cwch Great Stay Thank You
Facility and staff was great, love the spa
June 22, 2013
Rated 4 out of 5 by Nel003 Great location!
Returned to the W New York after usually staying at the W Downtown for the past few years. It seems to have been remodeled since my last stay so that was a nice addition. The staff did well in trying to check us in early and called me as soon as the room was available. When I ended up not using the wifi as my Gold amenity, they were accomodating in letting me switch to a free drink. Overall great location midtown, taxis readily available (that had been an annoyance at the Downtown location) and I would stay again.
May 15, 2014
Rated 2 out of 5 by ATarr Disappointing...
The rooms at the W on Lex are substandard compared to all the other W hotels and most Starwood hotels I've stayed in. I've given this hotel several tries, including very recently, always hoping for the best. On my recent stay the room was unbearably hot, and now the windows have been screwed shut so it's impossible to cool down the room. After moving to another room it was a little better. I was also astounded that the hotel restaurant had a "B" rating from the Health Department, putting it on par with places most avoid because of lack of cleanness.
January 15, 2012
Rated 4 out of 5 by MissM1 Conference Stay
We have our semi-annual work conference there. Always a nice stay. Convenient and good service. Not overly solicitous.
July 18, 2014
Rated 1 out of 5 by BetsyP Not impressed - was this really a W Hotel?
I was welcomed by a giant cockroach in the lobby this past Friday at the Lexington W Hotel. The staff did not seem to care this was happening, as they brushed off several complaints. A guest ended up killing the giant bug and everyone kept moving. For a hotel of this stature, this is TOTALLY unacceptable. The front desk attendants were not friendly nor were they accommodating. The TV in our room barely worked (signal kept going out), not to mention the room size. It did not feel like I was staying at a W property, but rather a hotel a cheap hotel.
November 11, 2013
Rated 4 out of 5 by Kiabeth01 Be careful with the munchie bar!
We did not know that the muchie bar automatically charged our credit card everytime we picked something up. Be careful! You might be charged hundreds of dollars.
July 16, 2014
Rated 4 out of 5 by MONSTERMAN1963 Home Base
I used the W as home base for a baseball week, lots of subway and Amtrak train rides as I saw the Yankees, Phillies, Mets and Nationals ballparks.
along with some sight seeing in Philly and DC.I didn't really see much of the hotel except the room and elevator based on I was out the door on most days by 6am and not back until 11pm, Very easy to use the subway and I even used it and a bus to get to the airport on Sunday, spent $5.75 versus $45.00+ on a cab. This hotel is a easy walk to NBC, Broadway and many other attractions.
April 21, 2014
Rated 5 out of 5 by Chemat Great Welcome, friendly Staff
Big thanks to Liz at the front desk for the kind welcome and Jose and his team for the daily housekeeping. I had a wonderful stay.
July 16, 2014
Rated 3 out of 5 by KP2012 Great Location; ok otherwise
The "cozy" room was definitely small but that was fine since I was traveling alone. The room was not the cleanest (there were stains in the carpet) and it was quite noisy (you could hear the water dripping in the air conditioner unit and the unit was rather loud). On my final night I returned to my room and my bathroom had not been replenished (towels and floor mat were not replaced); when I called housekeeping it took them almost an hour to show up and they gave me two bath mats and 3 bath towels, but no hand towels or wash cloths. The information in the hotel guide needs to be updated. The breakfast in the lobby was listed as "complimentary" but you had to pay. Due to the location alone, I would likely book this hotel again on my next trip.
October 25, 2012
Rated 2 out of 5 by Susie92 W Hotel 541 Lexington Ave. NYC
The location of the hotel is great...close to Rockefeller Center and not too far from Times Square.
The hotel is very outdated. The room lacked an attractive surrounding. When I inquired about getting foam pillows and a comforter, I was told that they didn't have any, and I should have told them prior to the visit.
I had a mishap Friday evening. We received two ice packs, but needed more .They ran out of ice packs. We received no follow-up to check on my condition. It would have been nice to be offered a free breakfast or something else.
November 18, 2013
Rated 4 out of 5 by jayc Missing canvas tote
While there I spoke to both the housekeeping Mgr. and someone from security about empty bags that included a canvas tote from the LEVIS store.
As I explained on both occasions housekeeping most likely thought they were trash, but that baffles me because they were no were near the waste basket, in fact they were between the desk and the cabinet to the right of the desk. The paper bags had no value to me, the canvas tote did, it was a gift for a friend back home.
There was and has been no follow up from anyone at the W. What a disappoinment
August 14, 2012
Rated 5 out of 5 by Courtney824 Fabulous Stay
Was very satisfied with our stay at the W NYC. Perfect location. Walking distance to all the great attractions! 5th Avenue, Central park, Time Square, Rockefeller Center, Grand Central Station. We were given an early check in after a red eye at 8am and upgraded to a nicer room for free! Rooms are great, Bliss products in the bathrooms and super modern decor. Bed is ultra comfy, so confy we slept in too late on one day and missed our boat ride we wanted to take. Staff was very friendly, loved everything about our stay. Hope to return soon!
October 3, 2012
Rated 3 out of 5 by cntrygrl OK not WOWed
Staff was friendly was able to check in early and staff and concierge were great. There was an issue with the kitchen so food options were extremely limited. The shower head was dirty and the shower design was awful and caused water to spray into the bathroom including the toilet being covered with water. Bed sheets didn't stay on the bed very well. Remote didn't work for the TV but staff was very quick and response to resolve. Location was great. Overall stay was OK but I was not WOWed and would try another hotel upon my return to NYC
July 29, 2013
Rated 3 out of 5 by WREX Different - Great Location
I booked a suite and paid a high but I believe comparable price for the room. What surprised me was the lack of furniture and even basic areas to place items outside of the one closet. To me the room seemed like it was set up for a handicapped guest. Which we were not. It had no bath tub. Very little to no counter space in the bathroom. I asked the front desk if it was a handicapped set up suite and they said no. It may be the W Way. No furniture. We just thought it was very different as there was plenty of room to place a few pieces.
December 10, 2013