Rated 3 out of 5 small room with noises
The romm 81520) was very small and noisy at night 8I think due to airconditioning, but I am not sure), and maybe to Works on the lobby
March 7, 2014
Rated 4 out of 5 by SPGog Improved from prior experience
Had some bad experiences here in the past (AC not working, getting jipped by cabbies who have to kick back to the doormen, etc). Stayed here for the location recently and the staff seems to have been upgraded. Hope this is part of a long term trend!
March 5, 2014
Rated 3 out of 5 by SBJG I had higher hopes
I thought that the hotel would be a lot nicer given it's a W. I thought the rooms were tiny, the views extremely poor and the hotel really just felt dated. It certainly is not 4 star caliber. I think it needs a facelift and certainly more amenities to make up for the small rooms and poor views. However we did get a room change no questions asked, which we appreciated.
March 4, 2014
Rated 5 out of 5 by jenshi our anniversary trip
on March 1,
.We stayed at your facility during our
anniversary trip in New York City,
we had a fantastic time together, thankfully, weather is on our side,no ice-snow storm,
room is very cozy, comfy, nice view , except the shower
water pressure was not strong enough, maybe is because that we stay at 10th floor.
The receptionist Erin,
when we check in, she has smile on her face, very professionalism
polite, couteous ,which is very important to us.
I was under impression that I would get Free Wifi and complimentary
movie--that was okay, we were there for our special trip anyway.
try not to do anything else.
I am not sure, if I get extra bonus points when we checked out,
( Erin told me that she will take care of it for my SPG account)
Thats's all for now,
over all I will rate this facility 4 stars.
thanks, look forward to going back with another special event.
Have a blessed season.
March 3, 2014
Rated 5 out of 5 by HondaDream1959 The New York W is still very hip and comfortable.
The New York W continues to excel. It is still very stylish. Great location. The staff was wonderful. Check-in staff was very efficient and got me in and out swiftly. The two concierges were very helpful. More importantly, They were very caring and wanted to make sure that you were actually pleased with the results. However, I did experience one mechanical failure. During the second day of my stay, the toilet would not operate. You would push the handle and absolutely nothing would happen. Engineering arrived and sort of repaired it, but then it continued to make a horrible screeching sound throughout the rest of the stay. I thought I should have been offered another room without a screeching toilet. That would have truly defined Whatever Whenever. However, I will say Heartbeat prepared the best Eggs Benedict I have ever had.
March 1, 2014
Rated 3 out of 5 by Lochlain location, location and great staff
I have stayed in other W before and this time I didn't recognise the brand. Room was average, not especially well designed and several items were broken. That said staff were very nice and there to help in a discreet not in your face manor. No pushing for tips either.
Location is amazing, good easy restaurants around and as a base for both pro and personnal was good.
Rated average due to technical issues and lack of brand impact as I know W.
March 1, 2014
Rated 4 out of 5 by jo315 Hotel has a great location
Attended a Wedding in Feb. 2014 and were staying overnight.
Due to my Mother being 94 years old, in Nov. 2013 I requested ajoining rooms so she could be attended to.
When we arrived the request for ajoining rooms was not noted on our reservation.
We had to get 2 rooms next to each other which was an inconvience when attending to her needs.
February 26, 2014
Rated 4 out of 5 by Kanary Under Construction
The W is always my preferred hotel in Midtown Manhattan largely because of the lobby bar area. Unfortunately it was totally closed off and under construction during my recent stay. This would've been nice to know when I booked my reservation. Hopefully the construction will make the area even better for my next trip.
February 26, 2014