Rated 3 out of 5 by BPS0102 Beautiful Hotel...Not so beautiful service...
I am a Platinum SPG member and stay at numerous W hotels throughout the year. Usually I receive great service and have no issues however, my stay at the DC location was below average. Upon arrival my room was not ready and I had to wait over an hour. No complimentary drinks or anything were offered - just for us to sit in the lobby and wait. Since we were in a suite and the suite was not ready, they offered a normal room - fine but not since we reserved a suite and had more than one guest in the room. We were celebrating a bachlorette party and wanted to take the Acura service. I called in a couple days before and they said I had to wait till I arrived to make a reservation. Upon arrival to the Acura desk I was told I should have called beforehand. We also called about parking and were told it would cost $20...the charge to the folio was $50. The staff gave mixed messages all throughout the stay, they were unresponsive the the "whatever/whenever" slogan they pride themselves on and overall it made for a VERY upsetting stay.
April 23, 2012
Rated 5 out of 5 by LDMassachusetts Fun decore; perfect location!
I was so sad to check out after only one night at the W DC. The room was much larger than I expected (as compared to W hotels in NYC and the one in Boston). I was high us and there was still a lot of street noise, but given the location it's to be expected.
October 5, 2013
Rated 4 out of 5 by mswk5 A lot of points for a lot of dissapointment
We used 35,500 points to stay here for two nights. We were promised a room with two queens. When that could not be accommodated upon check-in, they told us we would be moved the next day. It did not happen. Instead, we received a room with two full beds, a frosted window that did not let you know if it was sunny or raining, a handicap room which meant going into the bathroom was dangerous if someone had taken a shower because all of the floor was wet and slippery. Plus there was an empty bottle of champagne and dirty glasses sitting in the room when we arrived.I knew the rooms would be small, so expected that...but the whole experience was not good.
The staff was very nice, but did not improve our accommodation at all (we are gold elite and have ownership in two starwood properties). Polite and apologetic. We got three free drinks and breakfast for our troubles. I think they have lots of practice in being nice to unhappy quests.The location is great, the rooftop bar's view is unbeatable (White House and Washington Monument). I
May 28, 2013
Rated 2 out of 5 by Brenda4 For our first experience with the W Washington was very disappointing.
Extreme difficulty with changing our reservation prior to arrival, no door man/ luggage assistance, half drank water bottle in our room upon arrival, long wait for service & delivery of drinks in lobby bar (even though is was not busy) Poor personal service.
May 19, 2013
Rated 2 out of 5 Five-star price, two-star experience
Way overpriced; the internet service is INCREDIBLY slow, but it costs almost US$15 per day to use it. A total scam that is nearly pure profit for the hotel. They could at least ensure the internet actually works! Not recommended for business travelers.
October 15, 2012
Rated 4 out of 5 by akaBobbyC Great short stay
Although my stay was short, the staff was attentive, engaging, and helpful. Room was clean, except for rubber band under the bed. The bathroom was funky and big compared to bed/sitting area. WiFi woeked with no problem.
February 10, 2014
Rated 1 out of 5 by Leisure47 Very Noisy
Had a terrible stay. Actually left in the middle of the night it was so noisy. Room walls are paper thin. The staff was not helpful with the problem. If you are going to DC to party late into the night, this is your hotel. Otherwise, I'd stay away
September 5, 2012
Rated 5 out of 5 by pno9 Gorgeous hotel
Absolutely gorgeous hotel right in the heart of all the sights. Amazingly friendly staff -- from the door man to the room service staff, the service was top notch. So pleased with everything, would definitely recommend this to anyone visiting DC.
August 26, 2012
Rated 4 out of 5 by den63 great location
staff were exceptional, got an upgrade as Gold member, although room was rather small
Nice atmosphere, relaxed but well organised.
Restuarant a little expensive but food good.
disappointed that no draught beer was in any bar.
Will visit agian.
October 16, 2013
Rated 5 out of 5 by sjc7 Great staff and location
Top notch service. Staff was very accomodating to our large family and the special needs of one of our children. Location (near the white house) was great. The hotel restaurant was excellent and there were other good restaurants nearby as well.
December 25, 2012
Rated 5 out of 5 by doiscaipirinhas Great Night Away From Home
You know you are in a special place the moment the staff welcomes you at the front door. This extends to every facet of the hotel. Everyone takes the time to make sure you feel welcome and that you are happy and your needs/wants/whims are met.
December 30, 2012
Rated 5 out of 5 Classic and Modern all in one
The hotel is just beautiful! It's a classic/historic building and has been decorated with modern touches. The staff do everything a guest could ask for and went beyond what anyone could have expected for me. I will definitely stay here again.
September 19, 2012
Rated 3 out of 5 by Joe68 Club or Hotel
Crowds on weekends made me feel like I was living in a club instead of a hotel. Elevator management was poor and noise was ridiculous. Did not feel at home in any way.
If I had not been there for work...I would have changed my arrangements.
August 7, 2013
Rated 5 out of 5 by 80Baby Awesome Service
Stayed during DST Convention. Service was excellent from Front desk staff, concierge, and restaurants. Very accommodating and quick. Only issue is the set up of the room. Bathroom doors are sliding barn style and didn't afford much privacy.
July 15, 2013
Rated 3 out of 5 by dlvmcg Okay Stay
We could pick up the thumping from the rooftop bar in our room until around 2 am in the morning. Then we had some drunk guest outside the room sometime during the night. Noise level is kind of high.
February 23, 2014
Rated 4 out of 5 Great location and super comfortabe beds.
Although our room was a little small and lacked
a view of the city otherwise it was excellent. The hotel staff was super attentive of our needs and
the double queen room had all of the bells and whistles you would expect from a W Hotel.
November 16, 2011
Rated 5 out of 5 by Blondie18 wonderful hotel
The hotel is so centrally located that it was such an easy walk to everythng. We had drinks on the rooftop and that was fun to see the lights and sights! The rooms wer so relaxing and the beds and sheets were heavcenly! Thank you.
December 2, 2013
Rated 4 out of 5 by Nickname W DC
Room was small but comfortabl and trendy. Location was great and the roof top bar was fun. Paying $50 more for parking on top of an expensive room rate was annoying. I would recommend the hotel for business travelers but not families.
April 29, 2013
Rated 5 out of 5 by jlady Front desk staff exemplary
Hi, I was desparately needed a product for a presentatin coming up in one hour. Front desk staff were creatively resourceful in finding just what I needed just steps from the front door. Thank you! this was the morning of April 4th.
April 5, 2013
Rated 5 out of 5 by Shari12 Best Hotel In Washington DC
From the location to the service, everything was perfect! With the hotel located right across the street from the White House, I couldn't be in a better place. Especially as it was my first time in DC. As I arrived, a gentlemen assisted with our luggage and brought us to the Welcome Desk where we checked in. We were greeted by Dag at the Welcome Desk who exemplified a perfect check-in. He was friendly, funny, and knowledgeable of his city. He gave us the inside scoop on what DC had to offer and found a way to accommodate all of our needs. He even found a way to get us a reservation last minute for the tea party at the Willard when they were sold out, which meant a lot to my mother. A jack of all trades, Dag is a valuable asset to the true W experience. In Room Dining was excellent. Food was great and service was quick. Before my arrival, Whitney in whatever/whenever also was extremely accommodating and made sure to link my reservations and answer all of my inquiries. She was very pleasant and patient. I had a great time and would definitely stay again!
December 22, 2012
Rated 5 out of 5 by TJW1 The only place to stay
It starts with the welcome champagne on check in and your stay just stays on that high right to when the hotel Acura drops you at the train station. A truly faultless stay from service to location there is no better hotel in town.
January 4, 2013
Rated 5 out of 5 by SlabE Fabulous Hotel, Fantastic Location, Friendly Staff
W Washington D.C. is a great hotel that blends historic and modern luxury. The Staff is friendly and knowledgeable and you cant beat the location. View from rooftop is breathtaking, fabulous Bliss Spa and the best food in J&G!
November 29, 2012
Rated 3 out of 5 by HeartSurgeon67 Disappointed
Hot water was lukewarm
Lights inadequate for shaving
Overall not adequate for $500/night
March 31, 2014
Rated 4 out of 5 by Lincoln63 Great location!
Great location. Staff allowed early check-in at 8AM. Excellent amenities and room furnishings. The lobby bar is too crowded and the live music is too loud. The proximity to the White House makes this my favorite DC hotel.
December 5, 2012
Rated 5 out of 5 by Borabora7 W does it again!
From kind staff to amazing decor this is one the top of the list for hotels to stay at in DC. The location is phenomenal. To visit the lobby is like visiting a monument. I must have taken 20 photos of the unique decor!
August 23, 2012
Rated 5 out of 5 by Sammy28 Great staff and location!
The staff exceeded my expectations this time. They were very helpful and friendly. The room was not large, but was very comfortable. It is an older hotel, but is kept up well. Great view from the Roof Top restaurant.
May 15, 2013
Rated 4 out of 5 by Alexandria123 Anniversay
My wife and I stayed at the Washington, DC location to celebrate our 20th wedding anniversary and had a great time. The room was nice, the service was exceptional and the only thing lacking was a sports bar.
December 16, 2013
Rated 5 out of 5 by Norma63 W Hotel has a fantastic location
We stayed 3 nights and we couldn't have been more pleased. The room was very clean and the bed was so comfortable. The location was fantastic, we walked to everything. We will definately stay at the W Hotel again.
April 18, 2013
Rated 3 out of 5 by Bill8575 Centrally located, freindly staff but fall short of W glamour.
Unbeatable location. Perhaps because it was a converted W hotel. The room feels crammed. Lack nice buffet brunch and the bars are less chic than expected. Still nice experience, has valet parking. Not a bad stay.
March 26, 2013
Rated 5 out of 5 by jarthur Excellent
Overall the hotel was excellent and the staff was very nice.
One minor note the robe in my room was very very small, I am an average size man and wasn't able to get my arm into a sleeve.
January 24, 2014