Rated 5 out of 5 by Aff123 Service
Great service and very friendly
March 7, 2014
Rated 4 out of 5 by lgmom Good Experience. Small Room
Staff here is excellent. Upon check in was told of room upgrade and that the two reserved rooms would be connected. Accomodated my request for a room on a higher floor. Even with upgrade, room was incredibly small, especially the bathroom. One piece of furniture had an obvious burn mark. Room was cleaned well each day. Lobby was under construction but was not a
problem. Appreciated everything. Thanks !!
January 9, 2014
Rated 4 out of 5 by Carolyn53 staff was outstanding but bring your earplugs
Room on the 10th floor wss comfortable but walls were so thin I could hear the person coughing during the night in the next room.
Concierge Staff was exceptionable-- knowledgeable about restaurants and suggestions for activities Location of the hotel was perfect for shopping, dining, Broadway, and access to subway .
If I stay again, I would request a different floor or larger room..
January 20, 2014
Rated 3 out of 5 by wab2 Strangely Unacceptable
To be honest, I never thought the day would come when I give a -bad- review to a W hotel. I have stayed at this very hotel before (albeit about six years ago). And, my experience is far from what I expected.
The hotel placed me in a room that was not as originally described when booked (booked as downtown view, received view of brick walls). Further, noone was willing to help us (my sister and me) find the correct accomodations. Room service was slow and attempted to charge for nothing (literally) and the room itself (brick walls notwithstanding) was frankly subpar in terms of size and finishes. It's by no means a Cateogy 6 place. This should be considered a generous Category 5 at best.
If you have to stay in New York and want to stay in a W, please consider either Union Square or Times Square and leave this one off your list.
May 16, 2012
Rated 4 out of 5 by mary22 Not what I expected
I was checked in by a spanish man.
He was nice he noticed that I speak spanish too so he continued the process in spanish to make me feel more welcome. When I got to the room I noticed there was only one queen bed in the room and my friend was staying with me. So I came down to the front desk and I told him if it was possible to have a room with 2 double beds he told me they were sold out in double beds in a sunday night.. ?? and my type of rate was only for a queen bed. I understood the situation but he didnt apoloziged at all and he did not offer a rollaway bed sent to the room or anythig at all. Besides that the stay was great and I met this man in the elevator he was delivering waters to every floor I wish I could remeber his name. He gave a free water and he was very nice. He changed the whole overview of the check in process.
May 22, 2013
Rated 2 out of 5 by OhioGirl W Should Improve Existing Hotels Instead of Expanding
Starting with the front desk experience I should have known it wouldn't get any better. The woman who checked us in had a total attitude and was not about to meet any special requests or accommodations. When we got to our room the scent of perfume/deodorizer was so overwhelming that my husband and I instantly developed headaches. The only solution the front desk had was to send up an ionizer and told us to leave our room for an hour. The next day we informed the staff not to spray any perfume/deodorizer and we left a note for the cleaning staff. We returned to our room to find it equally as bad as the previous day. The towels were frayed and dingy in color. The room was simple in a cheap way. We also were supposed to have a queen bed and we were given a double. Considering the expense of this hotel, it did not meet my expectations.
June 27, 2012
Rated 3 out of 5 by pattisvet2013 Not worth the money
This hotel charges for everything. They charge you for local calls. The charged me for internet service I did not use. They added on a $25 'deep cleaning' fee for bringing my pet, meanwhile the staff did not even vacuum my room. Also, for the 3 /5 days I stayed they offered no hot food. The room was also small for the money, but I guess that is Manhattan for you. It was nice that they did allow pets, The staff was friendly, and the location was great
July 31, 2013
Rated 4 out of 5 by SELL This hotel has mgmt issues
The hotel itself: Great location, cool looking, nice rooms. But upon check-in, was told our room was not ready and they could not tell us when it would be ready. We felt this was very bad management as check-in time was 3PM and it was already 3:30PM. I am sure the hotel expects you to check out on time or at least tell them when you will be checking out so they can charge you for the time. This took away from our stay and caused us unnecessary stress.
January 3, 2013
Rated 2 out of 5 by Shell56 Terrible service
I was supposed to check-in at 3pm but our room was not ready. We were told it would be ready in an hour. After an hour and half of waiting in the hotel lobby we left because of other things we had planned. When we came back later that evening to check-in we didn't even get an apology for it taking so long or for the inconvenience. Worst hotel experience ever. Staff not helpful. Hardly spent anytime at hotel so couldn't really comment on anything else
November 7, 2012
Rated 5 out of 5 by MLBear50 Great location. manager was wonderful
From the moment we arrived, we were given special treatment by the hotel manager. She was sweet, caring and wonderful. The hotel room was warm, clean, decent size, etc. The location for the price was great. My fussy husband said when we checked out, let's stay here again next time we come to the city.
They were renovating the lobby, but you never felt put out in any way!
January 20, 2014
Rated 3 out of 5 by designlover2012 Not the uber chic W Hotel I Expected
Booked in a Wonderful Room, so I didn't expect that much in terms of space. And yes, the space was small but the interiors are great, featuring nice amenities from Bliss.
Having said that, I've been to some W-ish hotels outside of the US, and this pales in comparison. I was expecting more on the space and interiors in the public areas, more restaurants or bars, and better service for SPG members. For the price paid, it's not good value for money.
July 25, 2012
Rated 5 out of 5 by Faye30 The hotel WOWED us!
This hotel was not only in a wonderful location but the customer service was outstanding. Upon arrival Rianna gave excellent registration service and I believe his name was David (at main lobby greeting and front desk) was always willing to give information and assistance for navigating the city with a smile! Upon entering the hotel lobby and your room, you were greeted a fresh clean smell! I would highly recommend this excellent hotel!
November 3, 2013
Rated 4 out of 5 by sweetiecino Small Room, Loud Hotel
Hotel is convenient and close to shops, central park and Times Square but thats probably the main benefits.
I did not expect too much from W Hotel as I had already been told that the room would be small. When I got there, the room was smaller than expected (even smaller than rooms in London) and what was surprising, the room did not even have a bath tub, which I would have expected in a 5 star hotel. The bathroom was TINY and the mirror was not big enough so that I could even see myself properly. The other thing about the hotel is that if you want some peace and quiet, do not stay in this hotel. The music is pumped as soon as you walk into the foyer (as if you are attending a night club) and some of the rooms - especially if facing the main street, will be noisy morning, afternoon and night. Would definitely not recommend for families or people who are light sleepers.
December 16, 2013
Rated 1 out of 5 by VanessaB Good location but terrible A/C
It was 26 degrees outside but 80 degrees in my room. I adjusted the thermostat and it wasn't working. I was told someone would be in to fix the A/C problem (or lack thereof) but nobody ever came in. I couldn't even open the windows to help cool down the room.
In this heat, it is difficult to sleep, do hair and apply make-up. I will never stay at this hotel ever again and will never recommend it to anyone. I travel a lot for work and never again.
January 21, 2013
Rated 5 out of 5 by SMW1 Facilities as expected, Staff was great
I travel on business quite a bit -- and for those who are familiar with NYC or European hotels, the rooms will not be a surprise-- they're snug, comfy, or small -- depending on your disposition. That said, for the location, the rooms are great, bed was very comfy, and the staff was fantastic. Very friendly, very helpful and they were quick to upgrade me based on SPG status.
Would definitely stay here again if it were convenient to my business.
February 21, 2013
Rated 1 out of 5 by BizMom Rodents in the register
I was up half the night listening to 'something' scramble back and forth in my room's heating ducts. I was too tired to contact the front desk overnight (and was confident that my roommate would stay in his room). When I checked out, I made the front desk aware and the response was that it must have been the heating system. I responded that if it was the heating system, it is very much broken. I was surprised at how this issue was brushed off!
January 24, 2013
Rated 2 out of 5 by FriendlySPG Dissapointed !!!!!!!!!!!!
I had high expectations for the hotel, but so many things were off. To name a few:
• This is not a hotel for guests who have become accustomed to world class service.
• Check In: When I checked in the front desk was less than friendly. People seemed tired and grumpy. It took me 15-20 minutes to check in. I asked for a quite room away from the construction. I was given a room on the 5th floor directly over the construction.
• The Room: When I checked into the room it was obvious someone had been smoking and tried to cover it up with a perfume or cleaning solution. I called the front desk and they dealt with the situation admirably and moved me to one of the higher floors. This exacerbated my frustration because I don’t understand why they didn’t give me this room to begin with at check-in. It is exactly what I requested. The woman at check-in completely and grumpily ignored my request.
• Construction: The hotel was under construction on the 48th street side. This should have been noted in my reservation. I had no idea I was walking into a construction zone. Half of the bar area was closed due to this construction and in generally it was noisy.
• Elevators: The elevators require your room key to operate. This is a great security feature when the elevators actually recognize your room keys. It took multiple tries to get the elevator to recognize my key. In some cases I had to switch elevators. This was not isolated to me and all guests experienced the same thing. I spent several minutes with other frustrated guests trying to get the elevators to work. It became a laughable experience with several guests crammed into an elevator passing cards from front to back trying to find one that worked. This became increasingly frustrating when I spent a ride to my floor with a bellman and he expressed his frustration and shared that “ we’ve been complaining for some time with no support from the hotel to fix.”
• Nitpicky I know, but it snowed one night and I stayed in, got take out and planned to watch a movie. Due to the construction the movie kept freezing. I called guest services. No answer. I took a video on my I phone and went to show the front desk to have the charge removed. After waiting in line for 15 minutes to speak to the front desk, I left and ate the charge.
• On the positive side, the work out facility was great.
• In general, there was a lack of customer service. The staff was flippant and grumpy(minus the gang at breakfast. They were very chipper and welcoming). And, the hotel was a noisy, clumsy mess.
• Very frustrating and I could never, in good faith, suggest this hotel to anyone. Let alone other SPG platinum members.
March 20, 2014
Rated 5 out of 5 by Dream2128 Great time, Great staff,
My boyfriend and I had a weekend getaway this past weekend, everything was awesome, the staff, the room, the decor, the music in the elevators, the lively atomosphere, everyone was happy and having fun. The room was clean, a little small but it was stil perfect for 2 people. We felt really welcome and well taken care of. The Acura car service is AWESOME. NO ONE in NYC has a complimentary car service! We are definietly coming back to stay!
August 12, 2013
Rated 3 out of 5 by Trisha21 Location - Location
This was a great location for us....convenient to our daughter's office and apt. We had a suite - 2 rooms but small...2 TV's. The rooms were clean & staff efficient. I found the lighting poor in all the rooms. The bathroom was tiny - had to squeeze in. No makeup mirror was a big negative since the lighting was poor.
Had breakfast at the hotel several days - that was fine...vibrant bar scene & good lobby.
And NO BED BUGS!
November 20, 2013
Rated 2 out of 5 by nongolfer Poor Value
Room was small and I do not believe it was the larger room that I reserved and paid for. I didn't have a measuring tape to measure the sq ft so the hotel can easily pull a bait and switch. Further, the website for this location stated that they just completed a renovation yet the lobby was not complete; they had curtains all around hiding the construction still underway.
January 13, 2014
Rated 2 out of 5 by traci1106 First time I have been disappointed in a W
I am a huge W fan, but my stay at the W New York was very disappointing. My sheets were stained and I had to wait more than 1 hour to get them changed -- after being told someone would be right up. When housekeeping arrived, so did my room service (also a bit late). With the room being so small, I couldnt eat until housekeeping left. Hence, my dinner was cold. I also noticed the bathroom was pretty dirty...nothing was cleaned extensively.
January 8, 2012
Rated 2 out of 5 by dsmdano Why do I make the mistake and return to this hotel?
The atmosphere is cold, as in stark and unfriendly. As the W goes it hits the mark because I guess cold is cool? The rooms are too small, the fixtures and room itself are old school. I had an issue with the thermostat/ heater and finally had to request a room change because they did not repair it. The staff with the exception of the consierge are unfriendly and average. This is my third stay at this W and I hope I remember...never again.
January 11, 2013
Rated 4 out of 5 by Tash916 Dark, but still sets the mood
The only issue I had was with the lighting. The hallways are super dim and the lighting in the Studio suite was not adjustable to my liking, but still wasn't bad.
I would recommend this hotel to any singles and couples, not the most exciting accommodations for families.
February 9, 2014
Rated 3 out of 5 by Mass Not currently meeting W standards
I asked for a room away from the elevator; was given a room just off the elevator. Housekeeping was good but carpet stained, needs cleaning, just gross (Room 938). Lighting dim, not great for reading in room. Doesn't feel up to W Hotel standards (e.g., W Boston).
February 10, 2014
Rated 5 out of 5 by Brian32 Top Notch Service
I travel for work, and as any of you “road warriors” know service at hotels can vary day to day, but not here, the team at the W is exceptional! Whether Morning or night I am always greeted with a smile and a hello this may be a small gesture to some but a warm welcome goes a long way after a long day of travel or work. One person in particular has stood out among the rest when it comes to exceptional service, Carmen who works at the front desk, has gone above and beyond in making the W New York feel like a home to me, and it practically is because I sleep there more than my actual apartment. From the first time I checked in she remembered my name, my room preferences, and has assisted me in various ways to make every stay a great one. In the competitive world or lodging, it is employees like this that keep loyal customers coming back again and again.
January 29, 2013
Rated 2 out of 5 by S1976 Some of the worst experiences ever
Location is fine and facilities are acceptable (although at the low end of the range, in particular for that price), rooms are very small.
Why WiFi still gets charged at ridicolous rates while every cheap Motel has it for free is beyond my horizon, but that is unfortunately standard in many city hotels.
Staff is completely incapable of serving customers: They were not able to put the business adress I provided them with (by way of a business card) on the invoice, neither when I checked in nor when I checked out. Check out took 15 minutes and still the company name is not on the invoice. Staff made no attempt to be helpfull, they didn't care at all.
Same experience at breakfast, half of the tables were empty but no one was cleaning them up, everyone was working extra slow but still expecting to be tipped heavily.
A hotel I will avoid in the future!
October 8, 2012
Rated 5 out of 5 by Spiritark Excellent service
Excellent service from all the staff at W Times Square, starting from the doorman all the way to the chambermaids. The welcome chocolates from the manager and the upgrade to a Fantastic Suite in lieu of my half-month stay was very welcoming. I really appreciated the recognition of the Platinum status here.
The room had a decent view of one side of Times Square. Probably a decent pick for those with families and for NYC first-timers.
July 15, 2012
Rated 4 out of 5 by JMRF Great staff
The location is great, the staff is outstanding, and the room was quite good. We had the larger, corner room. However, more attention should be paid to lighting, We found this to be true in the dining area as well. Mind you, I don't like "spotlights", but there are dark spots in the room which make it less usable. I know the idea is to be minamalist, but a few more furnishings (like an extra chair) in this maxi room would be nice.
October 24, 2012
Rated 5 out of 5 by MountvilleMonkey W Midtown Great Experience
Highly recommend you try the W Midtown. Hotel is located in a great and safe area of the city with easy access up or downtown. Staff is customer focused and exceeded all my expectations. Hotel restaurant was good and staff was wonderful. Hotel lobby bar was popular with fun and interesting guests. The Whiskey Bar is a fun place to enjoy a nightcap on your way home at night-and is open LATE!!! Will definitely stay here next time!
May 6, 2013
Rated 5 out of 5 by JFB74 Friendly Staff
The Staff was very friendly. Our room stylist, Yolanta was great. Made our stay a memorable one. We will definitely stay at the W Midtown next time we are in NYC.
February 19, 2014