Rated 2 out of 5 by frenchy415 W Hotel Mid Town
This hotel is probably best suited for leisure traverler or for a one night visit. The extremely small room with office chair provides little to no opportunity to relax after day in office. The lounge is very relaxing if you are with colleagues, otherwise pretty loud and busy. Appreciate the recognition of SPG member and the staff could not have been friendlier. Very different W experience from others.
February 1, 2012
Rated 3 out of 5 by FreqWestinGuest Wi-Fi problems
The W on Lex is in a great location and is generally a nice place to be. But the rooms could be cleaner and every time I go I find it difficult to obtain Wi-Fi access. Their efforts to monetize Wi-Fi access on a per device level are obnoxious in and of themselves, but it adds insult to injury when you cannot gain access without calling a third party and working with the access provider for 30 minutes.
March 2, 2013
Rated 3 out of 5 by Cocotte Great Lobby
Enjoy sitting in the lobby and enjoy a nice glass of wine!
May 27, 2014
Rated 5 out of 5 by NOH8 W New York never lets me down
We have stayed here numerous times as well as held events here with upwards of 300 people.
They always step it up and provide the best service!
May 20, 2014
Rated 3 out of 5 by kel3388 No thanks, no comfort here
The hotel had completely uncomfortable furniture in the sitting area.It was impossible to just sit down and relax on anything. The Bathroom door is a sliding glass door, next to the bed, which lacks any and all privacy. I can't think of anything more more ridiculous and inappropriate ! You can't even turn on the light let alone use the toilet without disturbing your partner. No thanks, never again!
April 8, 2013
Rated 3 out of 5 by flyer problem
Room key/computer system was inop for most of the afternoon and evening at checkin requiring security to escort each guest to their rooms. Certainly not equipped with enough personnel to do this which meant long waits and frustrations. My Ambassadore contacted the hotel and Stephanie gave the appropriate words and extra points as a consideration for the problem. Appreciate the way it was handled.
October 28, 2013
Rated 3 out of 5 by SBJG I had higher hopes
I thought that the hotel would be a lot nicer given it's a W. I thought the rooms were tiny, the views extremely poor and the hotel really just felt dated. It certainly is not 4 star caliber. I think it needs a facelift and certainly more amenities to make up for the small rooms and poor views. However we did get a room change no questions asked, which we appreciated.
March 4, 2014
Rated 5 out of 5 by DanMike72 A Stay While Working
The suite was great, modern looking and spacious. I would arrive the room quite late each evening and room service saved the day. The staff were very responsive and the food was delicious!
May 14, 2014
Rated 3 out of 5 by Thomasss Mixed feelings
Room was very small, cramped. Had issue with shower drain, but was handled promptly. Staff extremely friendly and helpful, good thing otherwise overall experience would have been a one. Hotel was convienent to all locations in midtown. Recommend for the friendly staff, good hotel if only purpose is just to crash for the night.
April 8, 2014
Rated 4 out of 5 by Carolyn53 staff was outstanding but bring your earplugs
Room on the 10th floor wss comfortable but walls were so thin I could hear the person coughing during the night in the next room.
Concierge Staff was exceptionable-- knowledgeable about restaurants and suggestions for activities Location of the hotel was perfect for shopping, dining, Broadway, and access to subway .
If I stay again, I would request a different floor or larger room..
January 20, 2014
Rated 5 out of 5 by JoeJul April stay 2014
We stayed at the W on Lexington at the end of April. The staff is friendly, competent and went out of their way for anything we needed. The location of this W is the best in the city, centrally located to everything.
Will be back.
May 6, 2014
Rated 2 out of 5 by UnhappyHoustonian The Housekeeping and Front Desk staff needs improvement
My stay was from Friday, April 25 thru Tuesday, April 29. I had to request everyday more towels, bathmats, sheets to be changed and bathroom areas recleaned. I had to speak with the front desk to ensure the messaging was passed on to the housekeeping staff.
April 30, 2014
Rated 4 out of 5 by HLSS Staff was great
Front desk staff, Nick, and room service waiter, Razor, we're very helpful and accommodating.
May 22, 2014
Rated 4 out of 5 by CrisB Improvement
My stay this time was a big improvement over my last stay in 2009. The staff then was excellent, including and especially the women who checked me in and out.
However, the room's toilet had used toilet paper around the rim. This obviously calls into question the entire cleanliness of the room, and whether the staff and management's attention to detail is adequate to running a fine hotel.
October 8, 2012
Rated 4 out of 5 by JFly49 Location THE BEST and Staff OUTSTANDING
Location is everything in Manhattan. This W is in the heart of Midtown Manhattan on Lexington Ave/49th. Near everything including subways. Customer experience at this W is always EXCELLENT, and staff and management always helpful. I have been at this specific W 6 times in the last year and have had the same customer experience each time....Simply Outstanding. I plan to stay here in March.
January 16, 2012
Rated 5 out of 5 by SuperBowlTraveler Super Hotel
The hotel is bright, modern and alive. Rooms are small but well organized. Service is outstanding throughout, especially in lobby area- desk, living room, restaurant.
Only glitch we noticed was understaffed Whisky Blue bar Sunday evening after the big game, which should have been anticipated. Not for families, but definitely would recommend for business traveler or couple.
February 4, 2014
Rated 4 out of 5 by bteiber Great stay
I was very satisfied with the hotel. The staff was very pleasant at check in/check out, and the room (albeit not very spacious) were very nice and clean.
May 15, 2014
Rated 3 out of 5 by NPVA Smallest King Beds
The King beds aren't True King Beds. We sleep on one at home so we were disappointed that the W considers an oversized Queen a King. I measured the width and I estimate they are about 8+ inches shorter than a True King bed.
Also, the a/c never went below 73 degrees. We complained 3 times and they even changed out the a/c unit but it still was only went from 79 degrees to 73 degrees.
January 1, 2013
Rated 2 out of 5 by jcb1123 I was very disappointed
I thought that this hotel looked great from the pics on line. When I checked into the first room the toilet had overflowed and there was trash on the bed and on the desk. They switched me to a different room but it was still dirty and very disapointing. The gym facility and hotel lobby were nice and the hallways smelled good. The rooms all need cleaning and the staff needs to smile.
February 27, 2013
Rated 5 out of 5 by Jakob01 Amazing stay ESP staff
Just recently stayed at this amazing hotel that am most def coming back...the staff ESP Jason,semmye,n the whole lobby welcome team Jason I think..we're so damn near perfect n very attentive with all our needs n concerns n they were cordial despite me getting frustrated...And av been texting all my mates that wanna come to NYC to book this particular W hotel n ask for the same crew
May 30, 2012
Rated 5 out of 5 by MLBear50 Great location. manager was wonderful
From the moment we arrived, we were given special treatment by the hotel manager. She was sweet, caring and wonderful. The hotel room was warm, clean, decent size, etc. The location for the price was great. My fussy husband said when we checked out, let's stay here again next time we come to the city.
They were renovating the lobby, but you never felt put out in any way!
January 20, 2014
Rated 5 out of 5 by surprisemyniece niece's birthday
My niece is staying here in NY for training for her new job, but traveling on her 21st birthday. I wanted to surprise her since she is away from fiancé and friends for this important birthday. I called and spoke with the concierge. I explained what I wanted to do and why. The woman I first spoke with put 2 complimentary drink tickets on her "check-in" information and suggested I check the online amenities avail and gave me a contact person to email. I didn't really see anything on there that I had in mind so contacted David N. He helped me with sending a piece of cheesecake to room and had "happy birthday" written on the plate. I ordered balloons from another location but to his attention and David personally took them to her room! I was very impressed with the service and help from the hotel and David. My niece was surprised to see the things in her room! Thank you so much for helping me from ARIZONA :)
August 7, 2013
Rated 2 out of 5 by Jonnie55 Hotel Rooms
In the past the W Hotel on Lexington was excellent, but this was a very disappointing stay. The noise from the a/c-heater was so loud every time it turned on and never slept the whole night. Also the lobby has changed, no nice scent and the atmosphere with the waterfall is gone. Would hesitate to stay again.
April 7, 2014
Rated 2 out of 5 by nongolfer Poor Value
Room was small and I do not believe it was the larger room that I reserved and paid for. I didn't have a measuring tape to measure the sq ft so the hotel can easily pull a bait and switch. Further, the website for this location stated that they just completed a renovation yet the lobby was not complete; they had curtains all around hiding the construction still underway.
January 13, 2014
Rated 5 out of 5 by wfeldner Exactly what we were looking for!
My wife and I stayed at the W on Lexington for our 10th anniversary. The location was exactly what we were looking for ... walking distance to all the action (Times Square and Theater District) but still far enough away to enjoy a good night's sleep. The hotel staff was friendly and helpful and the car service was a nice perk! Thanks for an incredible 4 nights ... we'll be back!
September 12, 2013
Rated 3 out of 5 by Nole95 Experience could have been better
The overall cleanliness of our room could have been better. The bed sheets had multiple pieces of hair in it. We had to ask for two of the towels to be changed out and the room was full of dust. I am used to staying at nicer Hotels and I expected more from the W New York. In addition, the service that we received from the front desk on multiple occasions could have been better.
October 11, 2012
Rated 2 out of 5 by jg2013 Frustrating
despite the hip pretensions, this hotel must be 90%+ business travelers. my room had no desk...of any kind. i have stayed in some very small rooms, smaller than this one. there is always at least something to put a computer on. Also, no bottle opener for anything in the mini bar. little things matter when your flight is 2 hours delayed on a monday at the start of a road trip.
April 3, 2013
Rated 3 out of 5 by SusanJ50 It's a W
Really liked the location. The East side is just a little quieter. The service, as always at a W, was excellent. Unfortunately, my husband had a very bad reaction to the branding scent the hotel uses and could barely sleep the first night. They tried to remove it with a machine, but it really only dissipated over time. We now have a note in our SPG record not to use scent.
September 9, 2013
Rated 5 out of 5 by Billyu Get new pillows
I absolutely love this hotel and it's location. All staff are great. My only complaint is that the pillows are horrible. We had to ask for 8, yes 8 more pillows. They are so soft that they provide no support for your head and you just sink down into them. They are just not comfortable. Staff tried to get us firmer ones but we gave up after 8. Otherwise, awesome stay
January 3, 2014
Rated 3 out of 5 by steve73 issues from the start
lots of hair in bathroom (gross)
safe was broken
had to make 3 calls and wait over two hours to get safe fixed, this cost me a nap before dinner
thermostat was funky but worked later
staff was friendly but i felt overlooked as two hours to fix a broken safe is unacceptable (also i was grumpy as i planned to nap for two hours and instead was awake waiting for repair person)
August 12, 2013