Rated 5 out of 5 by Steven32 Great Hotel, Great Staff
The stay here was perfect. I arrived very early -- which the hotel showed efforts to accommodate. The staff kept asking how I was doing every time I came across them and when I had a couple of requests, they were met very professionally and promptly.
January 9, 2014
Rated 4 out of 5 by SPGog Improved from prior experience
Had some bad experiences here in the past (AC not working, getting jipped by cabbies who have to kick back to the doormen, etc). Stayed here for the location recently and the staff seems to have been upgraded. Hope this is part of a long term trend!
March 5, 2014
Rated 4 out of 5 by Josh30 Great Location
Hotel is in the heart of New York City. Just a few blocks away are Grand Central, Rockefeller Center, and Time Squarre. The hotel is very clean and has one of the best bars, Whiskey Blue, in all of Manhatten.
August 1, 2014
Rated 4 out of 5 by MM14 Great Location and NYC Priced
The hotel staff were all very professional and friendly. I enjoyed my stay and will return in the future. Be prepared if you do not frequent NYC to get sticker shock from $40 breakfast (room service), but it is in line with its prestigious address!
May 18, 2013
Rated 5 out of 5 by Axl7897 Location!
We have no choice where to stay when we take the train in for the occasional weekend. The staff here makes the decision for us. They take care of everything from the front door to the housekeeping! We love it here and will be back soon.
June 10, 2014
Rated 5 out of 5 by JZ88 This hotel was amazing!
I have never been so impressed with a hotel. The bed was probably the most comfortable thing I have ever slept on. The staff were accommodating and incredibly polite. This hotel deserves an immense amount of credit.
July 21, 2014
Rated 5 out of 5 by Jackson8 Great value
I was blown away when the staff provided me an umbrella before I asked for one. Not only did the staff do everything possible to make my stay comfortable, but they were exceeded all my expectations with there kindness and professionalism.
May 26, 2014
Rated 2 out of 5 by Adamchicago Not great
I am Platimum member and stayed at many W hotels and would not recommend this property. The check in took too long. I redeemed for suite upgrade and given standard room. Also, all the towels and bed sheets had musty smell. Not a great experience.
July 28, 2013
Rated 3 out of 5 by Z5467 Not for business
Business centre is almost non-existent. Printing is very expensive. No other amenities in the centre (i.e. a stapler!).
I was upgraded but the room was one of the smallest (tightest configurations) that I have had in my last several trips.
May 16, 2014
Rated 4 out of 5 by Stammy very attentive staff
though the hotel rooms need a bit of an upgrade, the hotel staff was more than accomodating to my needs (e.g., food, room quality, heating, etc.) during my extended stay. the whatever/whenever staff was also very helpful all hours of the day.
March 16, 2013
Rated 3 out of 5 by mcmc Too small for too much money
the hotel is conveniently located.
the restaurant staff is very friendly, most of them have been working there for years.
the rooms are very small. difficult to get a nice upgrade.
cleanliness of the bathroom floor and shower is not great.
June 12, 2012
Rated 3 out of 5 by Freezing Service could be better
Housekeeping service was not very good. Also, the front desk didn't seem well-informed (e.g., they had never heard of Delta's Crossover rewards Program even though a sign on the very counter at which I was standing advertised the program.
March 10, 2014
Rated 3 out of 5 by hotelguest Trendy but not luxurious
I loved the hotel lobby decor and vibe. The room was quite small, and the bathroom compact. I would have liked it to have been more luxurious. I also found the walls to be extremely thin, with the noise next door coming through the wall.
February 28, 2012
Rated 2 out of 5 by Happydaria Ratio Price / quality very low
The room are really small and noisy. The TV fills half of the bed room. Phonic isolation pretty low and the bathroom is functionnal but very very tiny, you cannot be two in it at the same time.
Confort bed was average.
June 27, 2014
Rated 5 out of 5 by JoeJul April stay 2014
We stayed at the W on Lexington at the end of April. The staff is friendly, competent and went out of their way for anything we needed. The location of this W is the best in the city, centrally located to everything.
Will be back.
May 6, 2014
Rated 2 out of 5 by Lee23 Checked in and checked out
Room smelt like mildew, entire facility dusty not clean. Upkeep and maintenance poor. Understaffed at front desk with long wait times. Check in at 11:00pm Friday and Checked out 11:30pm Friday. Not what you would expect from a W hotel.
June 24, 2012
Rated 2 out of 5 by Cal69 This hotel is tired
I stayed in a suite which was very dark and it was pokey. The bathroom was so tiny that I had to close the door to use the sink!
I stayed at the W in South Beach which was lovely, but New York was a very low grade standard.
June 6, 2014
Rated 3 out of 5 by WNYCGuest European adapter
Your hotel should provide the use of European adapter for free. All hotels in Asia provide complimentary use of adapter to their guests. As a service-oriented hotel, you should consider the needs of international business travellers.
December 10, 2013
Rated 5 out of 5 by Daniellelauren Wedding weekend!
The staff was absolutely amazing! I reserved a block of rooms for wedding guests. Everyone was extremely happy with their stay. The staff was very helpful with coordinating welcome bags for my guests. Lina and Albert were wonderful!
August 13, 2013
Rated 5 out of 5 by JustinLeonor Relaxing one night stay
The hotel was relaxing and perfectly air conditioned. Their bed was luxurious and the bliss products were amazing. Room service was delicious and prompt. .
Will return again soon.
August 5, 2014
Rated 5 out of 5 by davidp1 Great services!!
Front desk staff Alexander Beltran and GM anna macdiarmid made my stay by letting me check in at 8am as i arrived early from an international flight so i can get some sleep. Great services by other staff as well. highly recommend.
October 20, 2013
Rated 4 out of 5 by sundch Great staff
I was so impressed by the staff at the Front Desk as well as the Concierge service, which managed to secure me some restaurant reservations, which are normally difficult to acquire, with great ease. I would definitely return.
August 12, 2013
Rated 2 out of 5 by yamashinsan Old and Cold
The room was renovated, but very old and renovation was poorly done. The room window was not sealed appropriately that the room was cold with the heater turned on whole time.
Also the size of the room was not correct either.
February 10, 2014
Rated 3 out of 5 by JSS1 no fun this time
Horrible experience. Lobby under construction (no fault of hotel). Crowded area to walk back to room due to ppl trying to check in.
Rob in room stained-two places. RIght on lapel…easy to see as robe was being hung up.
Woken up at 5AM by phantom phone call
As corp SPG member, requested late check out. Had THREE staff members knocking on door…so much for sleeping in.
First knock was house keeping. Second two knocks were from man in W attire, holding soda cans…"refilling wet bar" Funny, b/c we didn't TOUCH the wet bar, so why did he bring sprite to room to replenish? Suspicious to me, as to why he tried to get into room. I didn't have chance to get to the door, to check who was there, when he opened the door! Not very secure.
So, annoying lobby experience…had to reiterate THREE TIMES that I was SPG member…check in did not have drink cards for me (as rate stated we qualified for). Had to wait to get my drink cards b/c they ran out…dirty robe, interrupted sleep, three hotel staff tried to get into room well before check-out time.
Stayed before, won't stay again.
April 11, 2014
Rated 5 out of 5 by Roland10 Great customer service
My wife and I very much enjoyed our stay. The staff is very friendly and willing to help in any way possible. Our cozy room, while not huge, was very comfortable. Would highly recommend the hotel and will stay there again.
March 10, 2014
Rated 5 out of 5 by JPG1 Phenomenal customer service
The front desk staff was just great, Special recognition goes out to Sami! After a long day it is great to see her smiling face and attention to detail is amazing. Great hotel, I will stay there every time I am in New York.
October 1, 2012
Rated 5 out of 5 by Fashiongirl Always love staying here
Quiet location, but central. Excellent food poolside. Staff are courteous and very accomodating. Love this hotel, I stay here often...had a little issue last time but Cynthia and manager (Alfred ) took immediate care of me.
September 20, 2012
Rated 2 out of 5 by Roach Convenient location
It's an easy journey downtown for business travelers and conveniently located for restaurants and other mid-town attractions. Staff are friendly and helpful but the building looks tired and is need of a refit.
June 7, 2014
Rated 5 out of 5 by Friend I love this W
from the time that I pulled up to the entrance EVERY staff member, from the valet, guest service staff and concierge were fantastic. This was my first Stay and will not be my last. Thank you for staying true to the brand.
June 5, 2012
Rated 5 out of 5 by SPGChampion Nice city hotel
Stayed here last month and had a great stay. Nice new lobby renovation and the rooms were nice also. The housekeeping supervisor Jessie was amazing so thank you for making our stay great. would recommend!
June 18, 2014