Rated 5 out of 5 by Buck70 Terrific Experience
Only by a suggestion of a close friend did I decide to stay a leisurely weekend in Austin at this hotel. I had desired a four star or more hotel near the downtown area. Boy, did I make the right choice! The hotel was everything and much more than I had anticipated. From the design and layout to the quality and cleanliness of not just the room but the hotel itself. The staff was super friendly and helpful. The restaurant and bars were superb. And the location was perfect. Not to mention a lot of beautiful people filling up the three club bars on weekend nights with lots of well behaved revelers. I can't wait for my next trip there. This is my new GO TO hotel when in Austin!
August 20, 2014
Rated 5 out of 5 by onelmichele W Wonderful!
This is my second time at the W in Austin. The service is great. The pool scene is fabulous as well as the layout of the pool. The Spa is one of the best in Austin. If you like to work out, please bring your work out clothes, the gym facility is large and has newer equipment.
As far as the location, it is safe and is within walking distance to what Austin has to offer. If you feel like getting driven around, make an appointment for the Acura, complimentary.
It's important to have a decent restaurant at a hotel, well they hit the mark here too. Trace is very good. Their burger and drunken donuts are memorable.
The bar scene is cool and hip.
I have to say thanks to Joanna, Tony and Alex. They do go out of their way and totally get the W experience. I hope that the W Austin becomes the number ONE W property in the world. They have received the award many times. Very deserving!
April 8, 2013
Rated 5 out of 5 by onelmichele Wonderful
This is my second stay at the W Austin. I highly recommend this hotel. THE BEST W I have stayed at!
Pro's: Pool(awesome scene,nice layout,) concierge, Acura car, food at Trace, cool bar scene every night, walking distance to everything, safe area., Platinum recognition, best work out facility, nice spa. MOST IF ALL: The service!!!!
Con's: Even if you are 50 and above you will feel younger(maybe not a con)
Service is great but you do have one person that does not measure up to this hotel's level and expectations of service.Hopefully she will not be there when I go back in May. I am sure this person has been complained about before. Not W material.
Personally, Joanna, Director of Rooms and Tony, concierge went above and beyond my expectations. I can not thank them enough for their professionalism. I hope this rating gets them to the number ONE W in the world, they truly deserve it!!!
April 8, 2013
Rated 1 out of 5 by Nateboy Major disappointment
When my family checked in at 4:30 PM only one room was ready and we were told that the other room would be ready by 5:30 PM -- the other room was not ready until almost 9 PM. Need i say more
July 28, 2014
Rated 5 out of 5 by Timzan9 Great Location for Austin Town
Enjoyed my stay
Decent prices but somewhat pricey. Almost in an attempt to be Big City. But then Texas items are worth their weight in gold so torn on this one
Staff..not so much..Nothing worse than the attitude you would expect from New York and don't get than the attitude you don't expect from Austin but do get. Lived in both
AUS is the new cool color in the crayon box but seriously folks, there are some major players coming on line in regards to room stays so cool the pretentiousness please.
June 26, 2014
Rated 5 out of 5 by Teeps Great hotel!
All the staff were excellent - especially Becca at the wet deck.
Our room was a little awkward spacewise as we had a family of 4 in one room but overall we loved the weekend/hotel
September 2, 2014
Rated 5 out of 5 by Bielieber In Austin for one night
I would have to say that this hotel is everything I expected. It's decorated nicely and the atmosphere is great. I would not come here with children or with my family, but if you want to hit up some of what Austin's night life has to offer or relax poolside then it's a great hotel. The location was perfect for everywhere we wanted to go. I also liked being able to walk, and there is plenty to do within walking distance.
July 7, 2014
Rated 1 out of 5 by MarkTexNYC Customer service completely unsatisfactory
Sometimes a staycation is just what the doctor ordered. Especially when you have friends visiting from around the world and you want to enjoy all that downtown Austin has to offer without the hassle of long cab trips home after a night of fun. As a general lover of the W brand, and someone who has stated in a couple dozen around the world, my expectations for the W Austin were high. Austin (super cool city) + W (super cool brand) [should] = marriage made in heaven.
Sadly that was not the case. I am disappointed in W Austin and will have to think long and hard before taking my business there again.
The morning of my stay, the SPG iPhone app buzzed merrily, informing me that we had been upgraded to a Cool Corner Suite. OMG! *ring* *ring* - hey y'all, I have an awesome suite at The W, let's hang there for a while before we go out (message sent to several friends that morning).
Check-in comes around (6ish pm). LIne is long. Room card makers were broken. Staff was stressed and it showed.
Our turn. Associate welcomes us and proceeds to apologize, saying that she "just gave our room away to the couple in front of us." The only other remaining suite (the one that I was shown to have on the SPG app) was filled with cigarette smoke from previous guest. She then proceeded to lecture us on the upgrade policy--regardless of what the app says, we were told, wasn't guaranteed. The salt on the already open wound was that we had to wait about 20 minutes for an associate to escort us to our room as the card makers were broken and they were having to take all guests (one at a time) to their rooms (our keys were delivered 45 minutes later).
If it hadn't been for a tweet we sent to the awesome folks at @spg, I am confident that the W Austin would've dropped it. The tweet resulted in follow-up from manager, which got us some drink vouchers and a nice text late at night apologizing that the remaining suite was still filled with smoke.
An appropriate course of action would've been to refund the SPG points I used to cover my stay. The W refunded a small portion of the points spent, but not enough to make up for the great disappointment and lack of customer service we experienced.
February 9, 2014
Rated 5 out of 5 by rsmd Great place for a meeting
The W had excellent meeting spaces with a nice pool and a vibrant nightlife.
September 1, 2014
Rated 5 out of 5 by Scooter13 Exceeded Expectations (which is always good)
My daughters had requested this hotel for a recent visit to meet a friend attending the University of Texas. I called the hotel and they more than accommodated my request. They told me that they would take care of my daughters for me (and they did).
I appreciate the personal attention that I received even though I was not on site.
Thank-you to all the staff at this hotel but specifically Hayley who responded quickly to any of our requests.
Thanks again …………. Scott
June 16, 2014
Rated 5 out of 5 by Maurice10 W Austin
Very rarely do all the boxes get ticked, but the W Austin certainly hit the spot. From the chic bars on the lobby level to the deceptively laid back staff who were all knowledgable, keen to help and above all friendly and accessible.
You know, we felt special when we stayed there.
August 28, 2014
Rated 4 out of 5 by ash17171 Construction at Hotel
I have been staying at the hotel for months on a weekly basis. The last 3 weeks have been highly uncomfortable. There is construction outside the hotel that begins before 7 am every morning. It is quite an annoying sound to wake up to. When I brought the issue up to the staff, there was nothing they could do. They were sold out and unwilling to move my room. The first lady I talked to about it was disrespectful and said she would look into construction but never got back to me. Debating about leaving and taking business elsewhere.
August 15, 2014
Rated 5 out of 5 by DandE Our home away from home.
Luxurious rooms, great views, friendly staff, delicious food and great location combine to make this the best value in Austin. Crazy scene on the weekends, which can be good or bad, but you can usually find a quiet corner to hang with friends if being surrounded by hip, good looking, well-dressed people of all ages is not to your liking. You have all of the downtown nightlife and the trails around Town Lake (Lady Bird Lake now) within an easy walk. We're in Austin once a month and this hotel is always our first choice.
December 19, 2013
Rated 5 out of 5 by Pajamas Awesome Hotel
From the minute of our arrival we were greeted with a welcome. All the way from the guy taking our car to the doorman and the front desk.
Great atmosphere and very trendy up beat.
Was really looking forward to staying here my first time. The room was awesome loved the blue lights and all the little touches added pops of color. The view from our room couldn't have been better from my standpoint. All your staff from beginning to end was excellent . Can't wait to return Thank You!
March 9, 2014
Rated 1 out of 5 by Ken5381 we didn't get what we expected
Recently my wife and i stayed 2 nights at the W. we booked thru our AMX Centurion (Black) card Concierge and received the following commitments: a free upgrade from our current Corner Suite , free parking, free breakfast. At checkin (Dylon) we were clearly informed how WRONG we were and received none of the above. our AMX rep called the W and spoke with Marcus. he promised to make the corrections but STILL NOTHING HAPPENED.He didnt even contact us.
We had dinner at Trace and drinks at the bar: both experiences we amazing. we also had room service: Burger and Chicken Soup ($50.00). both were very below our expectatons.
January 25, 2013
Rated 5 out of 5 by Michael31 Great Pool and Watering Holes as well!
The pool is amazing. Far above the cool factor.
The bars are fun with different themes. RAD
It was so good to see Caleb again. He is always so willing to help and asks what we need.
August 21, 2014
Rated 3 out of 5 by RJW1 Disappointment
Never, ever book a room with a queen size bed and never, ever book a Corner room! The layout of the room is very bad. A/C Thermostat is at the entrance where there is no A/C outlet - that is right a the bed and because the Thermostat is so badly placed, you get constant cold air in your face while you sleep - alternative is to turn off the A/C and you can imagine what the result is.
April 25, 2014
Rated 3 out of 5 by Underwhelmedx2 W's not for everyone
The W is more about being hip than anything else. This is not a hotel for business travelers. Limited work space (the TV sits on the "desk") and the room's furniture is more about style than comfort. If two guests share a room, be aware there is no door between the bedroom and sink/shower area of the bathroom - not conducive if one party needs to get up earlier than the other.
March 7, 2014
Rated 5 out of 5 by EdTXLF2013 W staff will meet every need!
Our event was the best yet, in no small part due to the excellent service provided by the entire staff at the W Austin. There were lots of moving parts to our conference and decisions that were made/changed on the fly, and everyone that we worked with met our requests with a smile and absolute can do attitude. I would recommend the W Austin to any meeting and events professional any time any where!
January 16, 2013
Rated 5 out of 5 by PlatinumDC Wonderful experience
Took a one-night local vacation to the W Austin, mostly for the pool, and it was fantastic. All the staff, especially Deej at the front desk were an absolute pleasure to be around and we will definitely be coming back soon for another brunch at Trace.
The pool was a great balance of beach party on Sunday afternoon and then chill lounging on Monday; the Bulleit & grapefruit cocktail at the pool bar was great, the band in the living room bar was legit, and our upgraded room had a great view of the Town Lake. Definitely my favorite SPG experience so far.
July 29, 2014
Rated 3 out of 5 by Cappup Wasn't the best hotel
The rooms were clean. The shower was a glass stand up with no other door so anyone in room would be able to see you. Not very private.. The staff was very accommodating . My major complaint was there was a dog in the next room that continuously barked and the hallway smelled horrible. It stunk like pet urine! I would not stay there again. Sorry
March 27, 2014
Rated 5 out of 5 by Cwal256 Great location and style
I stayed at this hotel regularly over 9 months, they were great at upgrading to a suite for Platinum status and very friendly to always go the extra mile. The locations is right downtown near many great restaurants and you can go running along the river.
April 2, 2014
Rated 5 out of 5 by Ghavern The staff here go the extra mile to make you feel welcome and comfortable..
Each time I arrive for my monthly stay here, someone welcomes me by name. They do what they can to ensure that I stay in the type of room that I prefer. Last visit I wanted yogurt after the breakfast bar was closed and someone went a found a yogurt for me and gave it to me complimentary. They always go the extra mile.
January 19, 2014
Rated 3 out of 5 by cn11 Terrible Sleep Conditions
There was constant airconditioner knocking during the night and then construction started on the floor at 4am for some reason; terrible sleep conditions. Not sure I would stay here again.
April 16, 2014
Rated 3 out of 5 by BusinessTraveler122 The rooms are quite small
I stayed in a "Spectacular" room with my three teenagers. Despite the name, the room was quite small, and not really suitable for 4 people. The rooms have an"open concept" bathroom - the glass enclosed shower is part of the sleeping area, so privacy while showering is an issue.
February 25, 2013
Rated 5 out of 5 by garthbrooks Birthday Bash
10 women from all over Texas met at The W Hotel to celebrate a 50th birthday...The staff went ABOVE and BEYOND to make this day amazing. Thank you for a wonderful experience! We have decided to meet back at The W in Austin every year to keep this rich experience ALIVE.
May 12, 2013
Rated 5 out of 5 by SIKhDaddy91 Overall EXCELLENT
We enjoyed ever aspect of our stay at The W Downtown Austin. From the moment we arrived in the valet cicle until they came to take our bags down for departure, all staff were extremely courteous and friendly. We will definatley stay here again. Thank you,
August 12, 2013
Rated 5 out of 5 by chuck99 Very enjoyable stay in Austin
The hotel was located in a convenient area to convention center and area restaurants. Room was spacious and well maintained. Staff throughout all areas were friendly and helpful and requested input about room, stay, etc. Will definitely stay there again.
January 30, 2013
Rated 5 out of 5 by petehop awesome hotel for group/ bachelor party
such a great time at the w hotel this past weekend. was in town for bachelor party. thank you to the staff for making it a great stay.
April 1, 2014
Rated 4 out of 5 by JPfromthe213 The Living Room
I don't normally drink cocktails, but when I do, I drink them at the Living Room at the W Austin. Wet Bar is also a great place to relax and grab some refreshments. Not to mention the location is so convenient and central to everything Austin.
May 20, 2013