W New York

  • 541 Lexington Avenue
  • New York,
  • New York
  • 10022
  • États-Unis
  • Carte

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Politique relative à l’âge requis

Les hôtes doivent être âgés d’au moins 21 ans pour réserver une chambre ou s’enregistrer à l’hôtel.

Rated 3.2 out of 5 by 715 reviewers.
Rated 4 out of 5 by Quiet, comfortable, convenient, clean Cool design of lobby, hallways, public areas, and room. Attentive staff. Great bed. Great location. Bathroom in my room was a little small, but just fine. Amenities of towels, linens etc are very, very nice. All just fine for one person. Too small for two. March 1, 2013
Rated 3 out of 5 by European adapter Your hotel should provide the use of European adapter for free. All hotels in Asia provide complimentary use of adapter to their guests. As a service-oriented hotel, you should consider the needs of international business travellers. December 10, 2013
Rated 4 out of 5 by Its so New York The lobby and room were beautifully appointed, though the room was tiny. The hotel is close to subway lines and the workout room is top notch. The only negative is the sound really carries- expect to hear your neighbor's toilet flush. But that's New York. April 23, 2013
Rated 2 out of 5 by Overall Experience Check in was slow around 6:30 pm and noted the same occured on the second night of our stay. Room was too small for $350/night. Fitness center A/V on three exercise machines did not work. January 23, 2014
Rated 5 out of 5 by Great time for NYE 2014 Stayed 4 days for the NYE 2014 and this hotel was great! Walking distance to Time Square and staff kept our room extremely clean. Gym is very good, room service burgers delicious and drinks from bar are potent :) January 3, 2014
Rated 2 out of 5 by Disappointed Moved 2x in 4 days. First day due to noise. Second due to defective HVAC. While staff seemed to care, accommodations fell short of expectation. February 10, 2014
Rated 4 out of 5 by Great Location and NYC Priced The hotel staff were all very professional and friendly. I enjoyed my stay and will return in the future. Be prepared if you do not frequent NYC to get sticker shock from $40 breakfast (room service), but it is in line with its prestigious address! May 18, 2013
Rated 2 out of 5 by Not great I am Platimum member and stayed at many W hotels and would not recommend this property. The check in took too long. I redeemed for suite upgrade and given standard room. Also, all the towels and bed sheets had musty smell. Not a great experience. July 28, 2013
Rated 1 out of 5 by Not a typical Starwood property I am a Starwood Loyal and I have to stay this is by the worst property I have stayed in. You have to insert the key in the elevator and 9 of 10 times it doesn't work...you have to call the security or someone to make it work or get your key replaced. Saw same thing happened with my colleagues as well as some other guests. Hot water - Plumbing needs a overhaul too. The hot water takes forever to come. First time, after waiting for 5 minutes I assumed that may be hotel has run out of hot water...10 minutes later it started trickling through. Lounge - There's no lounge (understand) but the hotel staff is not active/proactive in telling about the alternate options. Had to prompt a few time and even after that the answer was pretty vague Room keys - Same story as elevator but not as bad. Room size - Don't understand the layout or the room size. It's like living in a dungeon. There's no easy accessible port for setting up the iron table. All the ports are behind the table and very difficult to access. Other issues - No floor mat in bathroom the first day. Housekeeping left it second day. No water bottles for Platinum (maybe not a norm for this property).. Only positive - it's closest Starwood property to work. February 25, 2014
Rated 4 out of 5 by very attentive staff though the hotel rooms need a bit of an upgrade, the hotel staff was more than accomodating to my needs (e.g., food, room quality, heating, etc.) during my extended stay. the whatever/whenever staff was also very helpful all hours of the day. March 16, 2013
Rated 3 out of 5 by Too small for too much money the hotel is conveniently located. the restaurant staff is very friendly, most of them have been working there for years. the rooms are very small. difficult to get a nice upgrade. cleanliness of the bathroom floor and shower is not great. June 12, 2012
Rated 3 out of 5 by Trendy but not luxurious I loved the hotel lobby decor and vibe. The room was quite small, and the bathroom compact. I would have liked it to have been more luxurious. I also found the walls to be extremely thin, with the noise next door coming through the wall. February 28, 2012
Rated 5 out of 5 by Great services!! Front desk staff Alexander Beltran and GM anna macdiarmid made my stay by letting me check in at 8am as i arrived early from an international flight so i can get some sleep. Great services by other staff as well. highly recommend. October 20, 2013
Rated 3 out of 5 by SPG Recognition I chose to recieve free internet as my SPG recognition only to find I have been charged for this. Also, when I went on line to view my folio I see that I have not been creditied with the stay. I stayed on Nov 18, 2013. November 27, 2013
Rated 2 out of 5 by Checked in and checked out Room smelt like mildew, entire facility dusty not clean. Upkeep and maintenance poor. Understaffed at front desk with long wait times. Check in at 11:00pm Friday and Checked out 11:30pm Friday. Not what you would expect from a W hotel. June 24, 2012
Rated 5 out of 5 by Wedding weekend! The staff was absolutely amazing! I reserved a block of rooms for wedding guests. Everyone was extremely happy with their stay. The staff was very helpful with coordinating welcome bags for my guests. Lina and Albert were wonderful! August 13, 2013
Rated 4 out of 5 by Great staff I was so impressed by the staff at the Front Desk as well as the Concierge service, which managed to secure me some restaurant reservations, which are normally difficult to acquire, with great ease. I would definitely return. August 12, 2013
Rated 3 out of 5 by W Dec 2013 I have stayed at this hotel many times during my business career and it seems both the quality of service and facilities continue to degrade. -SPG Gold membership not a big help here. December 30, 2013
Rated 5 out of 5 by Phenomenal customer service The front desk staff was just great, Special recognition goes out to Sami! After a long day it is great to see her smiling face and attention to detail is amazing. Great hotel, I will stay there every time I am in New York. October 1, 2012
Rated 5 out of 5 by Always love staying here Quiet location, but central. Excellent food poolside. Staff are courteous and very accomodating. Love this hotel, I stay here often...had a little issue last time but Cynthia and manager (Alfred ) took immediate care of me. September 20, 2012
Rated 3 out of 5 by Foyer - being rebuilt We had a corner suite. The second bathroom was a joke - an adult cannot fit into it. You would be better advised to have one larger bathroom and a larger living area. January 11, 2014
Rated 5 out of 5 by I love this W from the time that I pulled up to the entrance EVERY staff member, from the valet, guest service staff and concierge were fantastic. This was my first Stay and will not be my last. Thank you for staying true to the brand. June 5, 2012
Rated 3 out of 5 by Needs overhaul but staff amazing! The rooms need deep cleaning. Thank you for renovating the lobby,!! Bellman are terrific, helpful, and welcoming particularly Fermin. He deserves a raise. January 18, 2014
Rated 3 out of 5 Don't park there if you are in a hurry The hotel is nice enough and the room was comfortable. The staff is great, but the valet parking was a disaster. I was told 15-20 minutes and my car didn't arrive for 45 minutes!! I ended up being late for my meeting. August 26, 2013
Rated 2 out of 5 by Small dirty rooms Marks all over walls and carpet. Hairs in sink. Did not display the whatever whenever motto. I called several times to the front desk to try to get another room. No one answered. I left a message. No one called back. September 4, 2012
Rated 2 out of 5 by Failing on the Follow up After being locked out my room due to a bad door lock; I was told it would be resolved quickly and that I would receive a complimentary breakfast the next morning. I was also told that they would wait and fix my door after I checked out the following morning so I would get some sleep; then an someone showed up and began taking the door apart. Clearly he wasn't told to leave it to the morning. Then I was told someone would call to take my breakfast order for the following morning. Never received a call. So, the next morning I checked out at the front desk with no mention of the door lock fiasco or the missing breakfast; even though the person checking me out was the original person I reported the problem to the previous night. Then around noon after I had already checked out, I received an email from the general manager apologizing for my inconvenience and offering a free breakfast. I thought to myself; "are you serious, she doesn't even know I checked out of the hotel". If you must stay at a W Hotel in NYC there are two other in the same area; if not look at other options first. November 19, 2013
Rated 3 out of 5 by W hotel Lexington Ave We stayed at this W location in October 2012. The staff was very nice and accommodating, however the rooms were in desperate need of an update. We felt like we were placed in this room because we were using points. November 5, 2012
Rated 2 out of 5 by Tiny room and bad service First, the TV was disconnected and it took a while to be fixed. Second, despite the room upgrade as a benefit of the plutinum member, the room was tiny and difficult to move. Thiird, the shower curtain was smelly. July 14, 2013
Rated 4 out of 5 by Great value for my money Very comfortable and esthetically pleasing room. Bed was wonderful as was the shower. Really enjoyed the lounge, the restaurant for Sunday breakfast and the hot apple cider. Only wish there was coffee in the room. December 31, 2012
Rated 5 out of 5 by Great location Nicely appointed. Friendly staff. Clean. February 20, 2014
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