W Dallas - Victory

  • 2440 Victory Park Lane
  • Dallas,
  • Texas
  • 75219
  • USA
  • Landkarte

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Mindestalter

Um einchecken zu können, müssen Hotelgäste mindestens 21 Jahre alt sein.

Rated 3.9 out of 5 by 268 reviewers.
Rated 2 out of 5 by Not worth the money I had the following problems. Room: TINY Beds: small and uncomfortable. (both had a huge divot in the center forcing you to the middle) Food: restaurant closed, room service pancakes lack flavor Functionality: shower without door, poor set up, scarce outlets in bathroom Pets: listed on website that pets receive a special treat, my room did not have anything Ghost bar closed even though advertised Bottom line, great location, but not worth the money at all! October 23, 2012
Rated 5 out of 5 by Perfect Anniversary Getaway My wife and I stayed one night at the W Dallas for our tenth anniversary and we were very happy with our stay. I was particularly pleased that the hotel staff set us up with complimentary champagne and chocolate covered strawberries waiting in our room to help us celebrate our anniversary. We also thoroughly enjoyed our brunch in Cook Hall, where the waiter suggested excellent drinks and comped our dessert. We will definitely return in the future! June 10, 2013
Rated 5 out of 5 by Awesome staff Excellent customer service and the staff always above and beyond. August 23, 2014
Rated 4 out of 5 by Quality Hotel Very nice,clean, up beat atmoshpere. Staff was very friendly and helpful August 22, 2014
Rated 3 out of 5 by Hot hotel, cold reception The Dallas Victory W promises an outstanding stay but fails to deliver on service. Checking into the hotel was a painfully cold process while the two front desk clerks argued over who would check me in, had trouble locating a package that was waiting for me and failed to offer, or explain the availability of any SPG upgrades. The staff seem unable to assist with a task as simple as having a car retrieved from Valet. May 16, 2012
Rated 2 out of 5 by Dissappointing at best 1. No exhaust fan in bathrooms 2. Room not serviced on 2 consecutive days 3. Severely limited onsite dining 4. No free internet in Lobby This property felt like ghost-town luxury. Its isolated from almost all of the interesting Dallas venues; the pool area on the 16th floor is a wind tunnel and completely lacks ambiance. Generally I don't write reviews but felt compelled to do so after this expensive mistake. October 21, 2012
Rated 1 out of 5 by Worst W or Starwood Hotel and I love the W Hotel line This was the worst experience at a W hotel I have ever had. The staff were rude, the food was awful and took an hour to get to us, the check in took 30 mins and clients were embarrassed. I always stay at the W and have 60k points in which were wasted on a room for the night costing me 30k points where in it was dirty and broke down and even the decor was cheap........might as well have stayed at the ramada May 24, 2012
Rated 2 out of 5 by Has very few room perks This hotel left you without basic comforts such as coffee in room, a microwave and only possessed a locked fridge that charged you if opened. We usually like to bring and keep cold water when traveling. The shower is also located in the room and is open to the entrance door; a little awkward if not traveling alone. April 17, 2014
Rated 4 out of 5 by Excellent Gym and Bed I enjoyed my sleep at the W Dallas. Gym is great too! August 21, 2014
Rated 2 out of 5 by nice hotel, issues with room very nice hotel, my third or forth time here. however, as a 75 night platinum guest was disappointed to get a rom on 7th floor. I was told..lucky to have a king bed. and completely sold out. Every other SPG hotel would of reserved a room on high floor...being sold out should not impact the quality of my stay. Front desk would not do anything...while a minor issue...its annoying. August 14, 2014
Rated 4 out of 5 by From Excellent experience to bad Extremely impressed with staff, facilities and stay. Everyone made me feel special, room was incredilble, service unbelivable. Idela stay until I checked out. Quoted one rate but checked out with two different rates. No management sympathy even when I showed them documentation. March 4, 2012
Rated 2 out of 5 by Upset about for the service I received. I just stayed in the hotel with my family in two bedrooms for a couple of nights. I had a meeting early morning, the day of my check out in Fort Worth that is almost a hour far from the hotel, and since this meting took more that the time I expect, I called the hotel before 12pm to ask for a courtesy late check out since I was with my son visiting the College he will attempt but for my bad luck TROY form the front desk took my call and was so RUDE. After I explain him my situation he told me he can't do nothing and if I do not check out at 12pm he will charge to my bill $100 until 1:00 pm and after that time will be another $100. I was in shocked I never had that answer from a hotel ever, even more when you ask nicely and explain that your delay was unexpected. W hotels are ones of my favorites and this kind of persons have nothing to do working in this hotel brand that one of their good things is the courtesy of the employes. It's a shame that one person can do so much damage to a business that has so much to offer. June 19, 2013
Rated 3 out of 5 by Room needed work Room had several non-functional items. Alerted the staff on three occasions and the problems were never addressed. I think they all were still recovering from New Years Eve. Stayed here before and all was wonderful so figured this was an aberation and not the norm. February 1, 2012
Rated 1 out of 5 by Overrated I've stayed at this W hotel twice now and was not impressed either time. The staff is extremely rude and the rooms are overpriced. There is nothing impressive about the staff's "whatever" attitude. I regret wasting one of my SPG Suite Night Awards at this hotel. October 10, 2012
Rated 2 out of 5 by No attention to basics Second time in last 3 weeks have I spent at the W Dallas that 'green choice' means zero housekeeping not even your bed gets made. It is as if I am not even occupying your room, forgotten but billed for my stays with you. September 10, 2012
Rated 3 out of 5 by New Years Eve Loved the hotel and had a great time on New Year's Eve until the key cards would not open the doors. After an hour announcements were finally made but it took almost 2 hours to get into our room. It sort of ruined our celebration. January 4, 2012
Rated 3 out of 5 by Key Cards not working Not sure what happen some people could not get in there rooms the loud speaker kept waking me up telling everybody they were trying to get it fixed , lots a noise in the halls because of this???? ended up not getting any sleep. January 4, 2012
Rated 4 out of 5 by Great location near Dallas hot spots Visited during a college basketball playoff week, so the lobby was a scene after 9PM. Staff was kind, but at times a bit distracted. Dinner and drinks in the hotel restaurant were excellent, but the price was a bit steep. March 19, 2013
Rated 4 out of 5 by Helpful staff The Risk Manager, Will, was very helpful. He helped me get Acura rides in the morning rain, and when I left behind an item in my room, he and everyone made sure I could retrieve it. A first! February 21, 2012
Rated 5 out of 5 by Hotel has an Outstanding Staff/Team Every hotel employee is eager to assist, smiling and friendly. They go the extra mile to ensure your total satisfaction with your W experience. Great job Dallas! September 20, 2013
Rated 5 out of 5 by Joe from Acura's Car Service Made the Stay! Joe from the hotel's car service made the stay! He's pleasant, recommends the best restaurants and goes out of his way to make your stay exceptional. The free car service alone is worth staying at the hotel. Joe's the best!!!! The valet/bellman were also great. They knew who I was after only a day and went out of their way to insure I didn't have to wait for my car. The front desk clerk from Michigan (can't remember his name) was very pleasant too. The only reason why I can't give this hotel a full "excellent" is because the Craft Restaurant in the hotel was expensive, the food was just average and the service by the red head waiter, Nathan was less than stellar. Also, Craft tacks on an automatic 18% gratuity to their servers on you bill, so there's absolutely no incentive for the servers to be friendly or helpful. The host at the Craft restaurant (Asian guy with a ponytail) made up for the surly service though...he was very helpful and I would have preferred him as our server. The hotel rooms are small but comfortable. Great location and I would definitely recommend staying at the hotel but I will avoid Craft Restaurant next time. June 19, 2012
Rated 2 out of 5 by Very unfriendly My wife and I went there for a company Christmas party and it started badly from the time we arrived. We felt like more of a nuisance to the staff than a guest. Check in is at 3 and they mean 3. Not a minute earlier. We tried to check in at 2 and we're told the room was waiting to be inspected. I asked if they could call someone and have it inspected and an ETA as to when it may be done I was told by 3 when check in time is. I have stayed at much worse hotels that have went above and beyond to make me feel welcome this was not one of them. I spend more nights in SPG properties than I spend at home and I have to say I won't be back to this one. December 9, 2013
Rated 5 out of 5 by One of the best Ws The W Victory staff never disappoints!! Service is always great at this W that is at the top of my Stawood list!! October 26, 2012
Rated 5 out of 5 by Excellent hotel excellent service friendly staff very clean efficient checkin check-out convenient location downtown Dallas November 12, 2012
Rated 1 out of 5 by Worst stay - thought i would try W but never again under delivered lots of sorry sir but never fixed problem April 25, 2013
Rated 4 out of 5 by Location, location, location! We enjoy lots of sporting and entertainment events. But it's no fun to navigate the traffic, get the desired parking and later avoid all the crazies when we leave. That's never a problem when the events are at the American Airlines Center in Dallas. The W Vistory is the perfect solution. This past week, we attended a Dallas Mavericks home game. Because we conveniently went on line and made a reservation at the W, we were able to drive up to the hotel about an hour before tip-off, literally walk across the street to the Center, enjoy an exciting victory for the home team and then enjoy a relaxed stroll back to our room. What a pleasure. February 3, 2014
Rated 2 out of 5 by Noisy and loud. We had to call the front desk about the guests in the hallway of the 15th floor more than once after 10 pm. The staff did promise that it would be taken care of, but to no avail. The atmosphere was more frat party than luxury hotel. This was not what we were expecting after a long day of travel. The full service "whatever, whenever" fell flat as well. Simple request such as restaurant reservations were a hassle. We either were told no, or had to call back several times and remind the distracted person on the line we were still waiting, only to be transferred to someone else. They could not even get a spa appointment for us in their own hotel. The spa did not give the discount that was offered in the room, and the staff of the hotel didn't know anything about that either. We had to go back to the spa with the guest info book from the room and prove that we were entitled to the discount. When we got to our restaurant, that the concierge made reservations, they didn't have our reservation, and had not heard from the hotel. After we walked 15 minutes from the hotel, we had to wait to be worked in on a busy Saturday night. Room service was quicker than expected. The staff was friendly. Chris went out of his way with great restaurant tips. Where was this guy our whole stay? Nice hotel but the party atmosphere and lackadaisical service is just not what we wanted April 22, 2013
Rated 5 out of 5 by Fantastic staff! Everyone we encountered was friendly, courteous and efficient. August 10, 2014
Rated 4 out of 5 by Very nice hotel but my room was hot the whole time The hotel was great except the air did not work correctly in my room (902) so it stayed hot all day through the night even with the curtains closed. August 8, 2014
Rated 5 out of 5 by Great Hotel I am normally not a fan of W hotels, but this was different. I selected it because of the Cash & Points option and its location. I was surprised when I checked in. My platinum status was recognized more than at other Starwood properties, and all of the staff was incredibly helpful and welcoming (again, much more than at most properties). I am still not sold on W hotels, but this one was great. July 31, 2014
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