Rated 5 out of 5 by Mishal This hotel has a great loction and a great facility
It's one of the finest hotel that I been too, I like the W hotel, especially the staf like Mr. Cesar Arriaga , and Mes. kirena. They help me and my family to relax and enjoy our stay. They are a good asset to the W hotel.
August 19, 2015
Rated 5 out of 5 by Larso66 very pleasant stay with my family
I decided to stay 3 extra nights from the 6th to the 9th Aug 2015, and myself and my family enjoyed it very much... This time we enjoyed very much the hotel facilities and staff was attentative, friendly, and ready to assist every minute, the room was clean and location overall is great, also if you have business in the Miami Convention Center which is in 7 min walking distance away..... will come again any time.
August 9, 2015
Rated 5 out of 5 by Leigh3G Amazing
3 generations - 3 times as much fun! The W South Beach had something for all of us. The beach access, pools, lounge areas...everything was Wonderful. The Bungalow was fabulous. Best of all...Diego, our Insider. He was sweet, fun, accurate and attentive. He made all the arrangements so we could relax and have fun. Very accommodating, he made our stay...WOW. Highly suggest this hotel for leisure, business and all ages. We are already discussing a return trip.
July 28, 2015
Rated 1 out of 5 by Weezie7 Stay was not up to W standards
I have stayed at the W Southbeach on many occassions as I live in palm beach and have always used the W as my weekend getaway. I have always called it my home away from and have always left the W Southbeach feeling very happy with my experience. However this experience was so different in a very negative way. I felt the quality of the hotel and service had dropped tremendously since my last stay. I am a gold spg and requested an early check- in which I understand is not guaranteed. However, upon arrival we were lead to believe that the staff would do everything to get us checked in early. Instead, we did not receive our room by the guaranteed check in time. We checked in with the first desk and Concierage several times on our room starting around 1 pm and were told it would be ready any minute. It was raining bad and we really just wanted our room. We booked a 2 bedroom suite but told the front desk we would take any room. We just wanted to get into a room. This did not occur. The AC in one of the bedrooms was not working properly. The TV was not working Sunday morning. The quality of the food in room service and pool had declined significantly. I will say the pool staff were still very good. However the front desk staff were not accommodating. After a lot of complaining, which I do not like to do, We were given a $300 credit toward our bill for the late check-in, however we throught breakfast or lunch would be comp as well. When we checked out it was not taken off the bill and we were told that the $300 credit was all we would receive. $300 was not a sufficient credit. We spoke to other quest that had similar experiences that were given a $500 credit plus breakfast and a pool cabana. My bill was over $2000 for one night. Our stay was not worth this amount. Poor value overall for our stay.
July 27, 2015
Rated 5 out of 5 by BMWRJW A Celebration to Remember
My husband and I celebrate our birthdays and our anniversary the same week. Every year we try to make it a special event and go somewhere fabulous. This year we chose the W in South Beach. From the moment we arrived at the property, and were greeted by Cesar Arriaga, we knew we made the right choice. His warmth and commitment to making us feel welcome, was incredible. Our room was spectacular, your staff made sure not a single detail was overlooked, and the property was stunning. Cesar happened to be at the desk when we (sadly) had to leave. We thanked him for making sure our special celebration was pure perfection and assured him we would be back!! We loved every single second of our stay at the W South Beach!!
July 27, 2015
Rated 4 out of 5 by thomasflint1 very cool hotel
this is a very nice hotel. It is in a good location. The rooms are spacious and the views are great
The pool is nice although a little small and can be crowded
The staff is helpful and accommodating
We enjoyed the stay in south beach and tis hotel a lot. We will come back soon
July 21, 2015
Rated 1 out of 5 by SisterTrip Customer Unfriendly
Upon checkout I noticed that my bill itemization shows a $43.87 charge for 615169. Upon calling the hotel I was informed this is a valet parking charge. I asked them to correct my statement to reflect a valet charge rather than a description of '615169' in order for me to be able to submit this receipt to my company for travel expenses. Monica from Accounting as well as the receptionist were rude and refused to help me out. I told her I could no longer stay at the hotel if they could not correct this simple thing and her response was "that's okay". Nice rooms but low quality employee customer service. In addition the room service food was subpar, worst quinoa salad I've ever had. im not sure why my nickname is 'Sister Trip' because this was a work trip so Business travelers be warned.
July 21, 2015
Rated 5 out of 5 by SteveJ11 Amazing Stay
Just a had a great stay at the W South Beach. My W insider Marine was so helpful and she got us a magnificent room upgrade. Highly recommend this place.
July 16, 2015
Rated 3 out of 5 by Ralphval Ruined my stay
THe front desk manager Jimmy Chan finds it ok to give clients a hard time when asking for him to be a problem solver. We were sent to an occupied room without any notice to either party. When told I saw someone unrobed in the room he felt it was acceptable becuase it was a shared hospitaly suite. Mind you I would have paid for spa services to use the shower prior to departing on our last day. This should have never happened as a gold member Im supposed to have late check out but rather then complain I took they key to hospitality room and never expected to have to deal with other guest. I was unpleased that he couldnt simply apologize and ask me to wait or offer an alternative even if cost money I would gladly had paid just like I pay to rent cabanas and dinner and other things offered at the property he simply was trying to make a point and never took into acct that after spending a wonderful stay we werent interested in seeing anyone naked I found it unprofessional and insulting. I will be emailing the GM about this in hopes he gets coaching on what his jobs is supposed to be...
June 26, 2015
Rated 5 out of 5 by DEBSAM123 Luxury and lovely views
Love this hotel as it is a great luxury beach option within the states.
June 19, 2015
Rated 5 out of 5 by JoeF13 Excellent as Always
My family and I always love when we have the opportunity to stay at this property. They have perfected every detail of our stays from the front door to the balconies. All of the staff, especially our friend Vladimir at the front door welcomes us every time we arrive. The lobby is spacious, comfortable and fitting for South Beach chic. The desk staff are always courteous and willing to do whatever it takes to make us happy. The downstairs restaurant and bar are first class and the pool and adjoining beach are the best in South Beach. Rooms are also very generous in size. While our stays are usually very short in length, overall the W South Beach makes guarantees that our visits usually comfortable, stylish and easy.
June 4, 2015
Rated 5 out of 5 by Audichick6 My 2nd trip to the @
This was my 2nd girls getaway weekend at the W. It once again exceeded my expectations and the trip is now referred to as epic.
What I like most about the W is their staff & their attention to detail. They are always there for you and their level of professionalism is top notch. They are courteous, polite and friendly.
I will be back, possibly a 2nd trip in 2015. It will be a yearly event.
June 2, 2015
Rated 5 out of 5 by Handsum30 Great Hotel
I love W South Beach Hotel. You Guys Rock!!!!
June 2, 2015
Rated 5 out of 5 by Stephen42 Staff recognition- Cesar Arriaga
The W Manager, Cesar Arriaga, was extraordinarily professional and helpful. My room wasn't quite ready upon my arrival, but he allowed me to change in a vacant guestroom so that I could go to the beach and start enjoying my vacation. Mr. Arriaga then went out of his way to check on me and make sure I was enjoying my stay. I will definitely recommend the W to all of my friends and family because of the professionalism and courtesy shown to me by Mr. Arriaga.
May 30, 2015
Rated 5 out of 5 by MsJackson301 The "W" equals "WOW!!!"
My sons and I had a fabulous time at the W, South Beach. From the front desk (Matt) to the very end, ALL of our needs were met and met with a smile. Our rooms were wonderful and I was able to sleep soundly -- no hall noise at all. This Hotel and its staff exceeded our expectations and we l definitely be returning in the near future. Kudos, also, to Audrey and Palmera who gave me the best Facial and Massage EVER -- thanks Ladies for putting me in a good place. Enjoyed the Dutch restaurant -- hi Brock and Daryl. Darius, Ty, the housekeeping staff and the gentlemen who greeted your car, total professionals; THANK YOU and see you soon!!!
May 26, 2015
Rated 4 out of 5 by SALRAM Pleasant overall W Experience
Checked into the W for a long weekend. Overall, this is a great hotel with an ideal South Beach location. Service was good - we ran into a few hiccups upon check-in and then at the pool side bar. Special recognition to Steve (GM at the Wet Bar) for taking care of the service issues and making sure that the rest of time was great. Also want to recognize Logan from the Welcome Office for his prompt follow up. I would definitely recommend this hotel. One of the nicer Ws that I've stayed in.
May 22, 2015
Rated 5 out of 5 by Tom2 Superb stay in Miami Beach
We spent a great time in the hotel. It is on a quite good location in South Beach, 10 minutes walk from Lincoln Road Mall, and 15 minutes walk from Ocean Drive with all the restaurants and the park, and there are plenty of restaurants even nearby. The staff was very friendly and helped us in every possible topic. Great beach and pool facilities. The room was excellent, large and top quality. The balconies are designed a way to proper superb sea-view.
May 20, 2015
Rated 5 out of 5 by Ecriste fabulous weekend stay!
this is my favorite W property having stayed at many Ws. The rooms are spacious and bright. The staff is very attentive and goes the extra mile to provide guests the best service.
May 14, 2015
Rated 5 out of 5 by BacheloretteGirl Wonderful weekend day stay
From the minute we valet the car to the minute we left the Hotel the service was outstanding.
Excellent service all around and the Hotel and suite was magnificent.
April 28, 2015
Rated 5 out of 5 by Hym8nance89 Staff made the trip!
This is a beautiful, popular and well appointed resort. Brought my daughter and her friend to the W South Beach to celebrate their birthdays! Kelyn is such an asset to this resort. Micci did a wonderful job and Stephan (I hope this is correct), was proactive in assuring comfort in the lobby while awaiting check in. (I did not have the opportunity to see him and thank him for the crackers while waiting in the lobby) Stephan is very guest service oriented. Kelyn made sure the birthdays were acknowledged, celebrated and went out of his way to send birthday celebratory cake and beverages to the room! Great service from a great guy. Thanks so much! Room service was very good and service was prompt. All in all, the W aims to please and it shows. Thanks to Matt at check in as well.
April 28, 2015
Rated 1 out of 5 by DrewP Blase about service
The W is known for "Whatever, Whenever", however this property seems to more enjoy having a "Whatever" attitude about customer service.
April 14, 2015
Rated 4 out of 5 by JWP1313 Incredible Hotel
This is one of the best W hotels in the nation. I have stayed here the past 5 years around SOBE Wine and Food Festival. Incredible location and top level service. This year, unfortunately check-in was a nightmare. Sold out the night before, so checking was beyond difficult. Long lines and my clients left waiting for a long time. Overall great once we were in.
April 7, 2015
Rated 5 out of 5 by Charly49 Excellent to recommend
The greatest that has this Hotel is its people specially Mr. Cesar Arriaga, Mrs Maria Victoria Artheoua (vicki) Sebastian K and Juliana at the Pool.. I also recommend a touch of attention to the Housekeeping service that sometimes is not so fast and good. Is the only thing that I would like to improve a little.The rest of the Hotel is WONDERFULL.....................
March 26, 2015
Rated 5 out of 5 by chw10 Almost perfect
Great room, love the large balcony, much larger than I expected. Walking distance to the beach. The shop in the lobby is very convenient it has almost everything you need for a beach vacation. Only problem is the shell shades and umbrellas on the beach charge extra. You only get 2 complimentary beach chairs for one room. But everything else are just perfect! Will definitely stay here longer next in Miami.
March 21, 2015
Rated 4 out of 5 by Fryguy One of my favorite W Hotels
Just completed a stay at the W in South Beach. I really enjoyed my stay there and really liked the hotel. I received an excellent upgrade to a suite given my Platinum status and it was an excellent room. The staff was great and the restaurants were excellent as well.
My only negative was noise at night. I am still not sure where it was coming from but I think it was from the hotel to the North of the W. Two of my three nights I was woken by people screaming and having too much fun. That said...I was able to get back to sleep fairly quickly because of the amazing beds.
The hotel is also right on the boardwalk which is an excellent way to get around south Beach and to other hotels and restaurants and good for a fun run in the morning while the sun rises from the Atlantic.
March 17, 2015
Rated 4 out of 5 by Andrew333 As expected, no Wow, but good
The W South Beach is as expected...a typical W property atmosphere, coupled with the arrogance and sexiness of South Beach.
The location is spectacular. Close enough to all that is happening, but far enough away from Ocean Drive that you can get away from it all if you want.
Stayed in the Wow suite and it was a little more What? Than Wow! The room and view are obviously good, however, there were multiple light fixtures with burned out lights, wiring issues, the kitchen has shotty cabinet repair work and the shower in the guest bath had significant water protrusion. What I did appreciate was that the room was an upgrade from the paid suite, so maybe we were expecting more than we should've.
The service from the staff was good, but nothing spectacular. The answer to many simple requests was often more about what they couldn't do vs what they could do. This is typical Miami, so it may be more about the area than the hotel, but the arrogance could get old for someone who often stays in hotels that pride themselves on service and experience.
Our Insider was able to get us a reservation into a restaurant that didn't have any reservations, so that was the best part of our experience, but we never saw or heard from her much otherwise.
The pool area was great, but don't expect to find any good chairs after 9:30 and don't plan to leave them unoccupied for more than 30 mins.
Beach staff were great...although I believe they are a separate entity than the hotel itself, along with the pool staff.
If you are looking for Miami fun, then this is a great place to stay, just don't expect to be wowed by the service and instead expect to feel like you are in a club with bouncers everywhere.
I'd recommend for the right event or experience, but I'd choose another property if I were to be looking for exceptional service.
March 4, 2015
Rated 5 out of 5 by Jack69 Staff
The staff were extremely attentive without being in your face. This was from checking in to the rest of our stay including checking out..
February 26, 2015
Rated 5 out of 5 by gerry76 Excellent choice for a short sunny break
Spent 5 nights at the W South Beach and we loved the property and all the facilities. Location is great been close to the action yet not so noisy. Great staff and very attentive. We are certainly going back.
February 22, 2015
Rated 5 out of 5 by MPro Ralph Chaol -our VIP Concierge can't be beat
Let me say that we continue to come back to the W South Beach because of Ralph Chaol who has been our Private Concierge for the past two stays and will be our VIP Concierge for our upcoming stay on February 27-3/9. Ralph makes what would be an ordinary stay in a hotel exceptional! We would not continue to come back without Ralph's excellent attention to detail and more importantly to US! Ralph puts us first and foremost-and makes us feel as if we are the only guests at the hotel.
We have had other VIP Concierge representation at the W South Beach and there is no comparison-in fact we had been very disappointed in the past and were eager to explore all other options until we had Ralph. I run my own business and if I had a staff member on my team like Ralph I would insure his happiness as he is an incredible representative of the excellent reputation the WSouth Beach portrays to the market.
Given the competition out there-
I would again do all I can to protect an asset as competent as Ralph Chaol.
February 21, 2015
Rated 5 out of 5 by Runner52 The perfect vacation
There is nothing to not love about this hotel. It is beautiful. It is located just north of South Beach - close enough to walk to in under 10 minutes but far enough removed from the center of the chaos to allow for a more tranquil experience. We were upgraded to a Fantastic Suite and it was spectacular and simply stunning - our only regret was that it was just the 2 of us and we didn't have anyone to join us to party! The staff is very receptive and helpful. Our car was consistently ready within minutes of calling for it. Room service was delivered promptly and professionally. Our beach attendant, Luis, was friendly, polite, and couldn't have been more helpful. The drinks on the beach were perfect. We have stayed at a half-dozen high-end hotels in Miami Beach from as far south as 8th Street to as far north as 48th Street and although all were lovely, we would not stay anywhere but the W Hotel the next time we visit Miami Beach. It hits all the right buttons to create the perfect vacation.
February 13, 2015