Rated 4 out of 5 by AricL Great Stay Until I got WIRED
Year End Vacation Trip with my family. Got upgraded to an Ocean View room on the 33rd floor. Great breathtaking view and comfy room. Speedy room service even in the middle of the night when the wife had some cravings.
All went well until I require to send some business documents at the Business Centre - WIRED on the 7th floor. 28th Dec.
The girl (i overheard her name was Anna) had an indifferent attitude, totally not belonging to the W family. She was using her phone, probably facebooking away when i needed assistance at the business centre.
So i got started at one of the terminal and she barked at me, asking so how long do you want to use? You need to pay to use. It's 45 HKD for first 15 minutes. Well.. i must say i'm appalled when she told me that i have to pay for using business centre. I have done 100 stays in various StarWood properties and i dont recall ever paying for using business centre, not to mention that the computers were dated and not the fastest machine you could get out there (compared to Shanghai Sheraton or even Hong Kong Sheraton).
I was slightly dismayed at her reaction. No greetings, no assistance and sudden notification that i need to pay to use. My immediate reaction was "What?! I need to pay to use the business centre?". She snapped at me "Yes! You Need to Pay." The tone in her reply was totally like "Dont use if you cant afford.".
Anyway, i proceed ahead and gave her my room number to check the bill. She didnt ask for my name to verify if that's really my room. What would happen if someone else happen to use my room number? i would get charged for it?
During my usage of the business centre, there is another young lady who skipped into the business centre screaming at the top of her head saying that she "got it. Finally got it" to Anna, totally nonchalant at guest using the business centre trying to get work done. She started taking some toys/doll out on the reception desk and Anna started conversing with her about the toy at the top of their voices.
They seem very excited at their newfound toy but i myself was not too pleased as the business centre is meant for guests to get some business done. I was trying to send out some emails but the high pitch girly conversation in the background isn't really conducive for conducting such thoughts. After some while, i had to express my unhappiness to the girls so that the one that came skipping in, went skipping out along with her toys. Oh cmon, give me a break.
Last but not least i would like to thank the rest of the W family for a pleasant stay at W Hong Kong. Last year i was at W Taipei. Both was excellent except the WIRED experience.
Happy New Year.
December 27, 2013
Rated 4 out of 5 by Flyingtailor Good hotel
I really like this hotel a little out of the way for me but they have a shuttle to take a few places.
The one thing i love about this hotel is the showers they are great i must take 2 or 3 showers a day. Ok 2 things they are right above a elements mall. Oh 3 things great spa and pool. Everything is a little pricey but its the W Hong Kong hotel there best hotel i dont think there is a better W hotel anywhere.
August 7, 2012
Rated 2 out of 5 by Disgusted123 Rooms are not very clean
The pillows smell stale - I think you need to air your pillows or clean them properly. It was probably the perspiration of the previous user. Also I found a couple of long strands of hair (a woman's; maybe the previous user) on the bathrobe - did you even change it? It's so disgusting.
February 28, 2014
Rated 5 out of 5 by isateng Great Location for Business Travellers
Strategically located above the Kowloon station, which is very convenient for business travelers traveling to and from the HK Airport.
July 18, 2014
Rated 5 out of 5 by Alexjh Excellent Hotel !!!!!
This trip was the first time back since I became a platinum. I had a lot of luggages and also my family is with me this time.
The personalized service in this hotel is beyond my expectation. It all started from the train station chauffeur pick up. Then the SPG welcome staff is waiting at the hotel door for my arrival and leaded me to SPG welcome desk. Sammy Yick and Francis warmly help me check into my room with an upgrade.
The next morning, the staff help me to bring my luggage to the airport express train check in counter. So convenient! Everything is so smooth and easy. Thank you.
July 13, 2013
Rated 4 out of 5 by tom070414 excellent guestroom features
my wife and i enjoyed the hotel overall. i would stay again...
i did like the comfort of the bed, the shower, bliss toiletries, tastefully done night lights, clean room, nice vanity.
the pool is very nice; great views, smart simple layout. F&B service at the grill poolside was slow and the food not so great for the money.
great gym / spa
1. i don't like the music in the room; too much base / not my style of music genre / i can hear the music from other rooms adjacent; not a fan of the elevator music / the location isn't for the 'clubby 20 somethings'
2. i don't like the ads / testimonials on the tv about how great spg is and how personalized the service is; i didn't experience it and think it's too promotional
July 7, 2014
Rated 3 out of 5 by Ku12345 Marv. Suite /RESERVATION 281142620
3 night stay. in Fab Suite: Here some comments:
- unfriendly staff in Spa (older man, not the young one), getting angry because floor gets wet!!! This is a Spa and yes, the floor usually does get wet in a Spa with hot tab etc....
- In-room dining: Food is not on the standard of a 5*
- Blinds and curtains are not working. To have such a nice view but not able to open blinds and curtains is regrettable. Only one phone (bathroom) was working. We did inform hotel staff about these issues, however nothing was repaired.
- Excellent check-in and check-out services! Fast, efficient and friendly.
May 20, 2014
Rated 5 out of 5 by Austonian High-end Hotel
OVERALL IMPRESSION: Great hotel located in the heart of the action on the Kowloon side of Hong Kong. This is a newer W Hotel property and it is consistent with the W Hotels brand and elevated class of service. I recommend this hotel.
SPG RECOGNITION: Very good. Was upgraded to suite with great views of the harbor. Especially like the Bose system in the bedroom.
THE ROOM: Classic W decore with all the high-end electronics in the living room and bedroom. Also, the curtains were automatic which was a nice touch.
EXCEEDED EXPECTATIONS: Room upgrade. Robes. Toiletries. The breakfast buffet was spectacular. I particularly enjoyed the huge assortment of fresh juices and pastries. Nicely done!
DID NOT MEET EXPECTATIONS: None.
January 5, 2013
Rated 5 out of 5 by story Review
This stay was great. thanks for the ability for a later checkout for midnight flights.
July 15, 2014
Rated 4 out of 5 by bg200 check in
the check in process takes way to long. I have stayed at this hotel over 10 times now and twice during this last trip. my first stay check in went smooth. I had prepaid for the room and but had a different credit card at check in which was questioned but then handled no problem. On my return stay on Friday it was handle way different and took over 15 mins. I had to sign stating that I had to sign stating I would be staying in the room? then they head to hand fill out a form with my CC info take my CC to the concierge desk make a copy which took forever then sign everything. My room was prepaid and I was made to fell I was going to robe the place blind just because I had a different CC. I was going to be in the Hotel less then 12hrs. You thought I was needing approval for a months stay with everything I had to do. Just did not make sense because the first stay went so smooth. I had easier check in's at a 3 star hotel that week then this went. Needs improving..
July 13, 2014
Rated 5 out of 5 by Espresso The greatest hotel in HK
I stayed for 6 nIghts. This was my third visit in HK.
W was the best ever. Room was spacious and clean.
Most of all, ALL staffs are nice and supportive.
Gym and pool have great view.
Big shopping mall, subway and good bars are very near to hotel. It's very convenient.
Definitely, I will stay here again if I visit HK later.
July 13, 2014
Rated 5 out of 5 by BPCTraveller The Best of Hong Kong
This hotel is simply the best Hong Kong has to offer the business traveller. Major pluses:
1. 25 minutes door to door from airport on airport express
2. best friendliest staff in Hong Kong
3 fabulous room service menu
4. I am platinum member and they always upgrade me even when the hotel is full.
5. attentive staff almost predicting your needs
6. stayed there so many times whenever I leave something they always have it for my next stay. including once 4,000 dollars I left in the safe.
Best Hotel in Hong Kong for the best price.
Thanks W Hong Kong.
July 28, 2013
Rated 5 out of 5 by jin33 w hong kong my home
w hong kong, my home away from home.
July 14, 2014
Rated 4 out of 5 by sy3939 Hip, Clean and Responsive
This was my first stay at the W. I usually stay at the Ritz, but this time due to unforeseen circumstances in my travels, I had to make a stop into Hong Kong earlier than planned.
I was able to get a room early - believe I checked in at 12, so that was nice. Overall very happy with staff and attentiveness. The Kitchen's food really needs improvement. For $275 HKD breakfast, you would expect at the very least the rice is not hard as if it were sitting out long.
July 9, 2014
Rated 5 out of 5 by HKer123 Overall good comfort
W Hotels all have a different flavor to it from the normal Starwood hotels. I didn't quite like the modern/chic decor in general, but the stay proved to be more comfortable and relaxing than I expected. We had a quick lunch at Woobar, the menu was simple but the food was surprisingly good.
July 12, 2014
Rated 5 out of 5 by akke29 Possibly my favorite hotel EVER.
THis was my second stay at the W in HK. It is quite possibly my favorite hotel ever! Great staff overall, comfortable and well appointed rooms, the best view from a fitness center and a mostly great location. My only negative was at "The Kitchen." The breakfast offerings were impressive, but the quality of the food was lacking. The food was luke warm and cold and not replenished in a timely manner. The wait staff kept clearing my table and resetting it each time I'd go for more food and one time, even sat new guests at my table! Despite the poor experience in the restaurant, I wold most definitely return to the W next time I'm in Hong Kong!
December 17, 2012
Rated 5 out of 5 by Flyingtailor Nice stay
I have stayed here many times there are a lot things i love about this hotel and few things i don't like.
3-right above elements mall
4-Kowloon station right down stairs
Having said that as an SPG Platinum there is no executive lounge and breakfast is never offered. Very hard to get upgraded they are busy cant fault them for that but its always nice to be upgraded once in awhile.
But the 5 Stars is because one of there young staff at the front door Gary saw that I was not feeling well and went out of his way to find me Medical attention thanks Gary.
May 21, 2013
Rated 3 out of 5 by Austinite Could be better
I just recently finished my first stay at W Hong Kong. I heard so much good things about W Hong Kong prior to my arrival and I was excited to check out everything in person. I was a bit disappointed when it comes to the treatment I received a SPG Gold member. I was not re-directed to SPG member only check in desk when I first arrived even though I told concierge about my status. He was busy but the staff were just standing around at the SPG member only desk. I ended up having to wait in line for about 20 minutes to check in. I did not think the concierge staff was not very friendly either. They certainly did not have "whenever, whatever" attitude. They seemed to be too busy chatting with each other to help a customer who was asking for recommendation about shopping areas.
April 1, 2013
Rated 4 out of 5 by jll888 Hotel is next to the Kowloon Station but...
The hotel is just next to the Kowloon Station which is very convenient to go to the airport, disneyland and Hong Kong Island from here. But if you plan to go to Mong Kok, Tsim Sha Tsui, it will be a quite a hassle if you take the subway train because you need walk for 10 mins to Austin Station and exchange the line at Mei Foo station. Really not advisable to take the subway, Taxi will be a better choice.
October 2, 2012
Rated 3 out of 5 by VJS2014 Wonderful Location. Whimsically W.
No problems getting to the hotel or to the airport. Very convenient location right in Kowloon Station. Also, the Elements shopping mall is literally right at your doorstep so scratching that shopping itch won't ever be a problem.. And -- if you need to head into town -- it's just a flag down away by cab (on the taxi meter) to Tsim Sha Tsui. The "Alice in Wonderland" design theme of the hotel adds a touch of the whimsical to your stay.
July 8, 2014
Rated 4 out of 5 by jimlau Great Hotel, Nice Pool and Facilities
W is a Great Hotel with a refreshingly nice pool, easy access to MTRs and shopping facilities. Will definitely recommend this hotel to others.
July 12, 2014
Rated 5 out of 5 by elle Best Breakfast Buffet Ever!
I travel 50% of the year for work and initially, I had been reluctant to stay at the W due to the Kowloon location. What a mistake on my part! The location is incredibly convenient, hop downstairs to the MTR line and within moments, you're in Central. The location and public transport beats finding a cab from Admiralty/Causeway Bay/Wanchai area any day! Plus all the brands and labels you want are in Elements mall.
Rooms are divine. Beds are heavenly. A great sleep especially with jet lag. I love the quirky packaging on the bathroom products!
Best Breakfast Ever! Make time for it, allow plenty of time to sample all these great treats - both indulgent and super healthy at the same time. There is so much to choose from, gorgeous displays, arrangement and presentation of the breakfast spread. Loved it!!
March 19, 2012
Rated 5 out of 5 by Redgore14 Making business a pleasure
Concierge (Sammy) very helpful. Looked after us during our stay and booked restaurants at night.
Very much appreciated.
We generally stay in 2 rooms it would be great if, in future, they where on the same floor.
July 10, 2014
Rated 5 out of 5 by slingshot Unconventional....
Not the traditional hotel ambiance you expect. Very chic yet classy; just the kind of kick you need after an exhausting day. Excellent, accommodating staff. Best thing about location - in town check in, Kowloon MTR; you do not have to step out on the road while arriving or departing HK. Though not adjacent to too many shopping areas but shuttles go every 15 min to nearby areas and main Island is just a MTR ride away.
Only downside during last visit - room was not cleaned properly upon my check-in; had visible marks from guests who might have just checked out.
June 3, 2012
Rated 2 out of 5 by Eliza Bad Experience in Making Reservation
I had a great honeymoon experience in the New York W last year. Therefore, I would like to celebrate my husband's birthday at W Hong Kong. When I called theW this afternoon, for making reservation of afternoon tea, the lady helped with my reservation was not in a welcome manner. When I misunderstood her questions, she sounded inpatient and not happy for serving me. I can't believe this is the "Customer Service" that should be provided by W. I don't think my husband and I would like to spend his birthday celebration or other celebration in W Hong Kong anymore.
July 30, 2012
Rated 5 out of 5 by M2D2 Great service
I have stayed in W Hotel Hong Kong twice and each time I am just awed by the exceptional service provided by the staff. For the recent trip, I had some problems with my reservation. Francis (from the Welcome desk) took time to understand my concerns and took a lot of pains to solve the issues at hand. My family and I enjoyed our stay there tremendously. Francis' exceptional service truly makes W Hotel a cut above the rest. Special mention also to Billie (from the Conceige) who was very friendly and helpful.
July 3, 2014
Rated 5 out of 5 by Michael56 W for Wow
Fab hotel, with high tech facilities.
Very impressed with the hotel and the staff.
Only downside for us was there was no complimentary breakfast or time in the lounge for spg platinum members, but we were told this was to be started in March, However, this did not benefit us as we were there February.
Apart from that, location was good, and we had a lovely stay. Definately would stay again.
February 29, 2012
Rated 2 out of 5 by jholmes too hi tech and the basic service needs attention
the hkd8000 a night suite i stayed it was not that nice. great views and very comfortable bed but the tv was so complicated it took an age to work it out. the lighting system was overcomplicated and the decor pf the sitting area looked cheap, tired and outdated. the breakfast service was poor - no salt and pepper, having asked for strong coffee i got a ridiculously weak one. noone came to help me with my bags when i arrived by taxi. it just feels you've spent too much time on silly artistic details and not enough on proper basic staff service. great spa but you can go there without being a guest!
March 27, 2014
Rated 5 out of 5 by Mark66 Favorite hotel in HK
The W in HK is one of my favorite hotels and as a frequent business traveller I expect high standards in 5 star hotels. The staff here are very good and polite always, the concierge are exceptional and Terry went out of his way to arrange visa's into China for myself and my family whom I took to HK for the first time. Terry is an asset to the hotel. The location is also very good for the Kowloon Train Station and access to and from the airport. The outdoor pool at night is a great place to chill out and have drinks also.
June 28, 2014
Rated 5 out of 5 by Sunny1970 Great stay in W Hongkong
W Hongkong is a must for all business & city traveller. Rooftop pool, rooms & suites with amazing views to the ocean and/or city & harbour. Sleep comfort genial,also no noise from outside. Got an upgrade to the fabulous suite. Woo- bar is small but absolute ok. the stuff is helpful & experienced.The elements mall with restaurants & edel shops is direct located near the hotel. HKG city & HKG harbour you can reach within 5-10 minutes by Taxi or subway. All-in All, its a great package.
June 30, 2014