W South Beach

  • 2201 Collins Avenue
  • Miami Beach,
  • Florida
  • 33139
  • USA
  • Landkarte

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Rated 4 out of 5 by 382 reviewers.
Rated 2 out of 5 by Staff Overhaul As per my previous note to you, your staff needs complete training on how to service guests, how to smile at guests, and meet the needs of guests. Rudeness should not prevail. July 28, 2012
Rated 4 out of 5 by Great Stay Great hotel. Great service, Hotel is clean and well kept, great views of the city and the ocean from the room, close proximity to beaches, night life and restaurants. July 5, 2014
Rated 2 out of 5 by Horrible Service While the hotel has some incredible features the staff made this a very unpleasant experience. If you are paying $500+ a night on a hotel the service in all aspects should be amazing. The room bed was made but nothing was restocked, no towels, no toiletries, nothing in the kitchen or bar area. The service at the pool and beach were the worst i have yet to experience at a W Hotel. You have to go find a server in order to get a drink, Had to ask random workers to send a server over and the pool area and beach were not crowded with guests. I love SPG and W Hotel but this hotel i will never come back too. September 30, 2013
Rated 5 out of 5 by The hotel concierge Ralph helped make our stay fantastic! We love the W hotel in south beach!!!! The rooms are fantastic and the hotel and pool are amazing. Ralph helped us with a few of our planning details while we were staying there and he is part of the reason that we will come back. July 3, 2014
Rated 2 out of 5 by GEHAns I had reserved three rooms for June 19-22. Check in time was 4pm but only one of our rooms were ready. The registration desk could not give me any sort of estimate as to why there was a delay nor could they tell me when the other rooms would be ready. I had to call the front desk repeatedly before all three rooms were ready at 630 pm, 2.5 hours after check in. In addition, the shower door in one of the rooms did not close, causing the bathroom to flood. We had to call maintenance several times and even then, it took several hours for someone to come and address the problem. Finally, I was not granted late check-out for my room. I was told I had to leave at 11am since. The poor quality of service significantly affected my stay at the W. I am not sure I will return. June 24, 2014
Rated 2 out of 5 by Nice hotel, poor service I had reserved three rooms for June 19-22. Check in time was 4pm but only one of our rooms were ready. The registration desk could not give me any sort of estimate as to why there was a delay nor could they tell me when the other rooms would be ready. I had to call the front desk repeatedly before all three rooms were ready at 630 pm, 2.5 hours after check in. In addition, the shower door in one of the rooms did not close, causing the bathroom to flood. We had to call maintenance several times and even then, it took several hours for someone to come and address the problem. Finally, I was not granted late check-out for my room. I was told I had to leave at 11am since. The poor quality of service significantly affected my stay at the W. I am not sure I will return. June 24, 2014
Rated 5 out of 5 by Wonderful Weekend Withdrawal from Work WOW - great location - very spacious rooms were well appointed. The furniture through out the resort is high quality, welcoming & comfortable. I found myself planning different locations where I wanted to relax & people watch. Numerous outdoor locations that offer full contact with the crowd or numerous nooks open to everyone that make you feel like you are at your own vacation home away from the crowds. My less than average "adult grilled cheese" served on Wonder bread & a bag of chips served in the Living Room was balanced out by the bagel & smoked salmon with all the fixings served Oceanside. Any hotel is always only as good as the team working there. I was very impressed with W talented team. Two of my favorites were Ron - who ran security at the gate to the pool & beach - I found myself engaged in many conversations on various topics each time. It was like talking to an uncle or an older brother who would point you in the right direction. The other was Amber at the front desk - who I asked for change of a $20 and she responded with the energy & excitement as if I had just proposed marriage. Her passion for making sure every guest felt special was contagious to everyone else at the front desk. I completely enjoyed my stay and look forward to a return trip. October 30, 2011
Rated 2 out of 5 by Disappointing This hotel is not often available when I am in town so I was excited that I could get a reservation this trip. I stayed for a short visit soon after they opened and I was looking forward to a return. They obviously count on a constant flow of visitors so they aren't too concerned if you want to return or not. The rooms have taken a beating already. Mine had a large beautiful deck with two lounge chairs. Too bad they were all moldy so you didn't want to sit in them. The staff is your typical South Beach, people want to be here so it doesn't matter how we treat them. If you are going to spend the money I would recommend other luxury hotels on South Beach. Not one of my better W experiences. May 17, 2012
Rated 5 out of 5 by Great hotel for vacation or businnes meetings We were here for an international conference. The hotel was at proximity with the convention center. The beach was right next to us. The restaurants inside the hotel are excellent. The people and the service at the W (whatever whenever) are awsome. We asked the concierge for assistance and Vicky helped us a lot! In addition, Felix from the Banquets was great as well. In general this is a highly recommended hotel! June 29, 2014
Rated 4 out of 5 by -LACKING CUSTOMER PROFILES The W-Hotel in Miami Beach is a wonderful destination. I , however, take exception to a management that pays no attention to a returning client's wants/needs in terms of a lack of customer profile to detail the type and location of room preference from visit-to-visit. The pool , restaurant , hotel staff personnel are outstanding... July 1, 2014
Rated 1 out of 5 by Zero SPG Recognition I am a Platinum Member since 7 Years and in 2012 I had 55 nights, I've seen many SPG hotel around the world (mostly in Europe) and I can safely say that this was my Worst (capital W not a coincidence) experience ever! Let me give real examples: - Arrived with my car in front of the hotel after 4 hours driving and looking forward to get my room and go to the beach/swimming pool with my kids. The Valet service obliged me to turn around the hotel to make a different entrance which made no sense, I said myself "ok that's fine". When they saw me, my wife and my two little girls their face was "why they are here"?? No one smile or Welcome was given to us. - I went to the Check In and the person at the front desk was giving me a standard room even though I've used my suite award and got the confirmation I was upgraded. I told her about my confirmation and she said: "Ok no problem but the room isn't ready yet you need to wait a bit". I also had to tell her about my amenities because she didn't say a single word about my options. No one Single Smile during the entire conversation. I had to wait 2 hours before getting my room and only because a Manager from the reception step in (his name Max) and really tried to work hard to get my room earlier. - The room wasn't clean enough, someone had a very though party the night before, wine spot on the couch and also in the bedroom and also smelly of smoke! - You can only have breakfast in the room and as a Platinum guest I got my option to have a free of charge breakfast. Breakfast isn't the right word because what we got was only orange juice and a couple of croissant and some jam... the total value of this was $82 (in case you had to pay for it). No fruit, no cereals, no milk, NOTHING! As a Platinum member I am used to a different standard and treatments, this will be my last time in the most expensive W in the world! December 5, 2012
Rated 4 out of 5 by Great Hotel but watch your bill Loved the hotel and beach area that it has. Staff were very friendly and room was beautiful. I do think the hotel is a little over priced but not horrible priced. My only caution is that you check your bill at the end of the stay. I had read online about this practice and sure enough it happened to me where at the end of my stay they added a bunch of food extras that they said came from snacks in the room. They did correct the issuue but had to call multiple times and send multiple emails. June 25, 2014
Rated 5 out of 5 by Great hotel only negative; reservation agent indicated a 4 pm check in, i asked for an early check in of 3 pm. Got there at 3 pm and was told the room wasn't ready, or it was ready but the person inspecting the rooms had not inspected this room. Restaurants, Mr. Chow was great, Dutch restaurant also was great. View from the room was super...will be back again. May 13, 2014
Rated 1 out of 5 by disappointment We arrived at 7:30 p.m. - room still not ready. Compensation was offered in the way of dinner - however we could not use it - all restaurants were fully booked. Check-in staff did little to assist. We booked bungalow 5 - and apparently the previous occupants had trashed the room - leading to the delay. When it was finally ready - reception handed us the key - no offer of assistance showing us to the room. The bungalow itself is apparently privately owned and in need of much repair. There is no light on the rooftop terrace - making it unusable at night. Not that it mattered - since the tv was broken. The plunge pool was a disgusting green color - it hadn't been cleaned in forever. The room and food were both incredibly overpriced. The only good thing I can say is that we met several lovely staff members who really did try to accommodate us. We ended up checking out a day early (with no discount or reimbursement) - as we were uninformed when we made the reservation that the New Year's Eve party would be held at the pool - basically on the bungalow doorstep. Rather than deal with the noise and probable disgusting scene that would occur (based on my observations of the hotel clientele) - we opted to check out early. Since we were not advised about the room situation vs. the New Year's Eve party - I feel it was in very bad form for the hotel not to offer any sort of compensation. Especially since we were paying $3100 per night for a very subpar experience. Apart from the very professional concierge staff - and many of the other employees - this was one of our worst hotel experiences ever. January 2, 2014
Rated 1 out of 5 by Honeymoon Nightmare As a SPG member, my first choice is always chosing a Starwood Hotel where I stay. My seconnd honeymoon stop was at W South Beach. During the last years, I turned out a frequent W South Beach guest. To finish off my honeymoon, we chose to pay extra to stay at the room of our dreams: the MEGA SUITE. First problem: we arrived at 7 am. We were only accommodated at 4 pm. Second problem: We were accommodated in a "accessible" room which was not what it was reserved. By that time, we were so tired that we decided to sort that out the next day. Third problem: After complaining about the accessible room, it was offered to change to the room we actually reserved the next day, wait until late afternoon and change. Also it was given the option to downgrade to the "Oasis Suite". Our choice was to wait until late afternoon. A 200 USD credit for food/beverage was credited for "the inconvenience". Fourth problem: When we moved to the new "Mega Suite", I noticed that we had no built in barbecue in the terrace. There was no barbecue at wall. The marble on the balcony/sink had a enormous crack. In other words, the pictures from the room when I made the reservation at the website were totally different from the reality. And we are not speaking from a cheap motel room hotel. I have taken pictures of the marble balcony and empty space without barbecue. If necessary I can attach and send it to an email address. After all the hassle I had no more strength for anything. Thanks Starwoods for turning my honeymoon to a nightmare since day one. September 18, 2013
Rated 5 out of 5 by Stylish yet welcoming oasis I often find W hotels just try too hard to be cool and end up being cold instead. This hotel is effortlessly stylish, has great facilities but most importantly the staff make you welcome and are always ready to help with a smile. I stay at Starwood properties all the time, this is now on my favorites list. Would be great for fun stay with my wife or to bring whole family, the basketball court on the roof is a neat touch! Nice pool and easy access to the beach. My thanks to Delilah and Julia on the front desk, you were both excellent and very welcoming June 18, 2014
Rated 5 out of 5 by Love this hotel This is our favorite hotel .. . .it is swanky and the service is top notched.. .. .we always get upgraded as SPG platinum and would come back here in heart beat as this is one of the best W hotels we have stayed in.. Came here for Bday and was treated like royalty June 30, 2014
Rated 2 out of 5 by I used to LOVE this place... When this place opened, it was undisputedly the best hotel in SoBe. A sparkling and unique jewel in the W franchise.... but the years of partying have not been kind to the rooms, facility or staff. This is my forth year in a row staying at this hotel and sadly, will be my last. From dirty carpets in the rooms, cracked tiles, cabanas that haven't been updated since they were built, to a staff that seems to resent having to come to work...the W SoBe needs a B-12 shot and a recharge. April 15, 2014
Rated 1 out of 5 by W - quality fell apart The quality of this hotel is falling apart. Not worth the tag price or the 35000 points a night they ask (same as top quality hotels in Europe). Issues all over: - asked for high floor. Got a low floor - asked for a roller bed. Wasn't there. - front desk staff is cocky and rude. - asked for late checkout. Was denied. - the bribing system for pool chairs is insane. Not talking tips here. Talking hundreds of dollars. To be fair the room is good and the valet people are very nice. I spent 105k SPG points for 3 nights. I'm mad at this. This hotel is not worth more than 15k per night for the level of service. The sad part is that 12 months ago the hotel wasn't like this. Manager: if u read this please reach out to discuss December 31, 2013
Rated 1 out of 5 by Million Dollar hotel with Substandard AC & Card Readers Stayed at this room with my girlfirend which was supposed to be a romantic weekend. overall hotel experience runined it. hotel rooms do not have significant AC to battle florida heat. each afternoon, room temps climbed into the 90's in the room.. engineering visited three times and said only option was to close blinds. thats just what I want when I came to relax and see the views. could not resolve over three day stretch. cooler in halfway than room. front desk staff were great. I got to know them the best as the key card system seems incapable of magnetizing a key. 15 trips to desk to get new keys in three days. top it off with ridicuolusly priced food and drinks by pool, beach and bar & you are in for a real treat. September 3, 2013
Rated 5 out of 5 by "W"ow! Simply amazing hotel! Awesome property, phenomenal service and a staff that took care of our every need. Thank you for treating us to a weekend we will never forget. December 13, 2011
Rated 5 out of 5 by Love the hotel Great service and excellent location. May 13, 2014
Rated 2 out of 5 by W SoBe Needs a Little Work ...........The highlight of my visit to the W SoBe was the beach attendants, because they actually understand what service is and showed it day in and day out. Specifically Michael and Walter, they should both be used as the example of what works at the hotel. Everything else about the stay was not up to par with the W brand I was charged for. It's a pretentious staff who care more for their image than providing service to the guests. It's amazing how a brand specializing in hospitality can get it so wrong in such an important location. July 29, 2013
Rated 5 out of 5 by Wonderful W and then some If service, location, and comfort are important to you in a domestic beach vacation, then you must visit the W South Beach. Spacious contemporary rooms, a staff that knows its job is to cater to its guests, and a beachfront location, make for a wonderful holiday. And just so you realize " to err is to be human", not everything went perfect during our stay but the staff went out of their way to apologize and compensate us for the few issues that were not perfect. And frankly, almost everything was. See U, I mean W, in January again. October 27, 2011
Rated 5 out of 5 by Amazing in every way I was in town for a conference and fell in love with thos hotel ALL over again. From all of their staff, to the amazing facility...the W South Beach never fails. The Insider John was warm and welcoming and so was Jennifer and Jessie Rosario. A huge thank you for making my stay one to remember. June 24, 2014
Rated 5 out of 5 by Fantastic Anniversary Stay! My husband & I stayed at the W for an Anniversary staycation. We reserved last minute (as in driving on the way to the hotel). We were greeted by very friendly staff. There were no problems finding our reservation even though it was 10:30pm. The room was beautiful, very spacious, very clean & very trendy! The staff at the pool & on the beach were also great. They were on top of everything we needed. Although we live in Miami we felt like we were on vacation away in a tropical, very trendy resort. Will absolutely come back!!! July 29, 2013
Rated 5 out of 5 by Wonderful Hotel Great staff, everyone always asking if they can help. Don't plan on getting into your room before 4pm and you won't have a single disappointment. Location is great, pool was awesome. NOT a college party type hotel which is exactly what we wanted. Already booked our next stay. June 24, 2014
Rated 2 out of 5 by Surprised I am a platinum member with well over 100,000 points and travel the world and only stay at SPG hotels The W in Miami needs improvement in the following areas Bed had feathers sticking out of the mattress into our backs, the next door neighbor was blasting music at 2 a.m. And the balcony was not washed down but very dirty. iPhone dock in both rooms did not work as well. The cost for breakfast was incredibly high at 10.00 for oatmeal or 30.00 for a basic simple buffet that most SPG offers for free. Parking for 39.00 a night is also extreme when most SPG hotels are free. The service was outstanding and the people are friendly but overall they need to clean up these issues Hope to hear from the manager about these things and will follow up with another update. July 14, 2012
Rated 2 out of 5 by Platinum status loyalty means nothing... Did not get room upgrade as promised. Or if I did, not sure what upgrade I received as the room looked as I had booked it. Could not get early check in or late check out. Ended up spening ALL Sunday at a mall..ESP because there is no way to get a lounge chair at the poolside. 2 days (FRI and SAT) - was on a waiting list at the poolside for a lounge chair (arrived FRI at 10 and SAT at 9:30)...a little ridiculous. Never got called for FRI. For the price that was paid, you would think that the amenities would be more available. Really disappointed. Was a very expensive trip not to enjoy it thoroughly. It would be a fabolous stay - had I stayed in the room all weekend..... Great rooms, but standard W.. I don't think the W would be my hotel of choice in my next stay at Miami. May 6, 2013
Rated 5 out of 5 by Excellent Hotel Great hotel, great service and had a very good time. The hotel staff is very responsive and go over and beyond to help out. Gabi helped us in booking a birthday reservation. The pool staff was nice. Although there is a wait to get chairs at the pool. April 17, 2014
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