Rated 4 out of 5 by Adam Good Hotel...small rooms
I may not be "hip" enough to appreciate the guys in black tee shirts parking the cars and working the front door. It confuses me, because I'm not sure if they are guests are employees of the hotel. Once I got through this initial reaction, they actually did a pretty good job. The check in process is flawless and the staff is friendly and attentive. The rooms, while small, are comfortable and the beds are great; and let's face it....we stay in hotels to sleep. I like this hotel, but I don't love it.
March 11, 2012
Rated 1 out of 5 by Bond2014 Worst stay in a NY hotel I've had in a long time
This was by far the worst stay I've had in a hotel in NY. The staff were unwelcoming even for NY standards, no recognition of SPG Gold status, I was assigned a tiny room on the 3rd floor directly looking out on noisy construction. Made me wonder why the front desk lady was so upset with me. The room was shabby, the bathroom had peeling wallpaper and was missing basic amenities like a shower cap. Really poor value for $700 stay. I will not stay at this property again.
August 6, 2014
Rated 4 out of 5 by Gatesno01 Small Room and expansive parking and internet
Hi i really liked the location of the hotel; and the staff, my problem is that in 2013 free internet should be the norm, second when i make a reservation i would like to know that the parking will cost me $65.00 a day. i don't like surprises, apart from these two points the hotel is very well located in midtown new-York.
the room i had was not small it was really small...
the concierge and the staff was very helpful in finding good restaurant, and direction for yankee stadium.
July 17, 2013
Rated 4 out of 5 by Jill Great hotel, small rooms
I'll echo what everyone else has said about room size - the standard room is indeed tiny, but comfortable. I have had good experiences with upgrades (currently writing from my lovely Fantastic Suite) - as a Platinum, I've gotten suite upgrades on 2 of my last 4 stays, and in-room gifts from the manager both times.
Service is very good, especially compared to the Le Parker Meridien and other non-SPG properties I've stayed at in the same area / price range.
Overall, I would recommend this.
November 28, 2011
Rated 1 out of 5 by PlatinumandLoyal Disappointing as usual
If it were not for the location, this hotel would be empty. Arrived at 1030 to a room with a broken AC unit. Finally by 1145, they had fixed the unit, only to have a thermostat that now was broken (figured that out after waking at 1245 in an 80 degree room). Was reassigned to a Queen closet-sized room for the balance of my two night stay. After emailing the Whereever desk, I traded a few emails with someone followed by me leaving two unreturned phone messages. While we all know this hotel exists due to its location, the rooms and systems are in serious need of upgrade. They also ran out of Wall Street Journals at 730am. This is clearly and execution issue, because our expectations are generally not up to W standards anyway. I am a lifetime Platinum and this is my least favorite Starwood property.
March 26, 2012
Rated 5 out of 5 by BSolomon A+, highly recommend
Was a little worried after reading the reviews of the small room size but I was pleasantly surprised. At check in, I asked about upgrading to a larger room. Cindy told me that I could, but she also had a handicap cozy room available. I decided to take my chance with the handicap room as it worked out perfect. Room was slightly larger and really only difference is that the light switches are a little lower and there are grab bars around the toilet and the shower. Beside that, its the same room, just a little larger. Best part was, there was no extra charge for it. Cindy was great at check in as she also offered us 2 glasses of champagne. Location of the hotel is perfect, and security was very effecient. Overall, I would definately recommend staying here to others and would definately stay here again.
April 16, 2012
Rated 5 out of 5 by Manju We love the W New York
We stayed at the W New York for a long weekend. When we booked we were a little worried about the location, but after getting there we were really pleased with the location. It is within walking distance toRockefeller Center and Times Square.
We were also really surprised by how nice and helpful the whole staff was. My wife as a little sick, and they did everything they could to help get her some relief. Everyone went above and beyond compared to the service we get at other hotels.
January 11, 2012
Rated 1 out of 5 by May12stay Absolutely dirty dirty dirty
I have stayed at this W several times. This time was absolutely the worst. I was so surpirsed how quickly the W was able to turn the room over, however, much to my dismay the sheets had not been changed from the previous guest and they were blood stained. The spa is aging, the decor is aging and in a city with a lot of hotel opions I will choose to spend my time and money elsewhere. I have the pictures to prove the sheets, however, a manager has yet to get back in touch with me.
May 23, 2012
Rated 4 out of 5 by Hnan71 Great location
Great location. Reasonable price in NYC
October 27, 2014
Rated 5 out of 5 by brirobuva AMAZING STAFF
During my month-long stay, the staff of the W New York went above and beyond. Always greeting me by name and asking how my stay was. Always there to satisfy any request I had. EVERYONE was great, but special thanks and kudos have to go out to Jessie, Marta and Ruffina in the housekeeping department, Carina, Isabel and Benito at the breakfast bar in the lobby, and Melvin in the gym/spa. These specific team members went ABOVE AND BEYOND in making sure I got whatever I needed.
February 8, 2014
Rated 2 out of 5 by Vincos My Least Favorite W
A great midtown location and a stunning lobby raise expectations that are immediately shattered by the long wait for check-in (or any dealings at the reception) and an I'm-too-cool-to-be-serving-you attitude. We were on a redemption stay and I was crestfallen to see the miniscule room with tired and dark decor, overlooking an air shaft. The ancient bathroom wouldn't rate 2 stars.
We were expecting an urgent Fedex delivery and I advised of such upon arrival. The following morning I called Whenever/Wherever to inform the day staff and stressed the urgency. Five hours after it was confirmed delivered, the hotel still couldn't find it and claimed that the name of the person who signed for it was not even on staff! We spent an entire morning chasing this package and that was sufficient to sour me on this hotel for good.
April 9, 2012
Rated 3 out of 5 by KJ31 Couldn't handle the smell
I've never in 18 years of weekly travelling asked to get my room changed. The smell in the room was overwhelming. They said it was their 'signature smell' and changed my room, and had the same problem. I'll deal with it tonight, I've had three windows open and it barely helps, but move on tomorrow. Additionally, they didn't recognize I was platinum or ask if I wanted my amenity. They even gave me a key holder that said to check into becoming an spg member.
January 20, 2014
Rated 1 out of 5 by Traveler6789 Worst Hotel Stay Ever
I happened to be looking on the SPG site and out of curiosity looked at the reviews at this W since I still recall this as being the worst hotel stay I ever had and I am still unhappy about it. Great place to be part of the NY scene, but do yourself a favor and stay elsewhere. I have stayed at many NY hotels and I know rooms are small, but even by NY standards, this place was a cross between a cheap student dorm and a prison cell. Barely big enough for one person, and we were a party of two. Not even sure why they bother to have a hotel there. I would not stay there even if the room was free. I guess the staff gets this allot since they could have cared less when I asked about a better room. I have visited nearly 100 countries and have a large tolerance for hotel variations, but this place still gets me mad just thinking about it.
April 9, 2014
Rated 5 out of 5 by daerazo Great Hotel, Great Staff
This is a great hotel and very close to many attractions in New York. My wife was not sure about the hotel, but once she was there she changed her mind. I was upgraded to a suite and it have a lot of space, bathroom was great. It is one of the best stays in new York. The room was keep it clean every day and the cleaning staff was very friendly. Check in was fast. I will try to book my next stay i this hotel if possible. Thanks W Hotel for a great stay.
May 28, 2013
Rated 5 out of 5 by TAMMY954 Met EXPECTATION !! Very Satisfied....
I stayed at the W Lexington December 2011. The staff were excellent . I arrived early before check-in time , and I was allowed early to check-in, I got a complimentary breakfast, and a larger room , for no additional charge. Room were very clean. Perfect. I would definitely stay here again. Great Service, and very clean. Did I mentioned that already., It was... Not to mention very close to all the main area , Walking distance to Times Square ETC....
February 19, 2012
Rated 4 out of 5 by Jimandcath Very friendly staff
Everything was perfect until we checked out. Instead of using the express checkout we decided to go to the front desk and see the bill. We stood in line while the two desk clerks stood there looking at their computer screens for at least 10 minutes before they even acknowledged that anyone was in line to check out. As the line grew they continued to stare at their screens. Everything else was perfect but these clerks need some additional training.
December 23, 2013
Rated 1 out of 5 by ScottDenver Tired Facility
Staid here two nights on business. Was on top floor but still hear lots of road noise. Room had fancy electronic shades but there was gaps so was lots of light in room very early. Thin towels, low water pressure and AC that didn't really work make for a property I will not be returning to. Attempted to tell front desk employee on check out and there was no interest. On positive side did get energetic directions on places to visit.
June 25, 2014
Rated 1 out of 5 by Mescalero101 Sub-standard W experience
This is a run-down and dingy W. There is little water pressure, the fixtures don't work, there are dings in the walls. It looks like a hotel where zero effort has been put into maintenance and periodic updgrades. It's also filthy. I lifted up the top sheet of the bed and there were long strands of black hair. There were napkins dropped in the hallway and a general bad odor permeated the hallway. I'd avoid this hotel if I have the chance.
January 30, 2014
Rated 3 out of 5 by HMAM Go somewhere else
I was upgraded to the "spectacular room". Trust me there was nothing remotely spectacular. Actually thought it was a joke. The room was supposedly 2 notches up from the standard room. No view. Room looked into other rooms when shades were drawn, therefore had to keep shades drawn while in the room. Only one sink. Wallpaper peeling off wall. Room was I believe 230 sq ft. In room fridge broken. Was reported but not fixed during my stay
December 12, 2012
Rated 2 out of 5 by AJ27 They gave my suite away...
I recently used a suite award night to book a room for my parents who were visiting NY for Father's Day. I recieved a confirmation a week before the visit that I would be upgraded. When i got to the hotel to check in, I was given a suite, however when I walked into the room, someone's stuff was already in there! They gave my award away!
The staff was friendly and after about 20 minutes, they gave me another room, but it was a regular room - no upgrade, nothing. I was so disappointed because this was a special weekend for my parents. Not only did the entire check-in process take over 30 min (hey, time is precious) but I wasn't given what I reserved or what I was told I would receive. Poor inventory management and a terrible experience.
i will give credit to the staff at the front desk - it was their fault and they couldn't do much but they seemed sorry.
June 20, 2012
Rated 2 out of 5 by Frat2013 Very disappointing - not a true W
As a long-standing platinum member, I have come to expect a certain level of room comfort. My room was cramped, the walls were scuffed and the lighting was terrible.And the bathroom? Almost non-existent. I asked for a different room, but the staff was unable - or unwilling - to accommodate. I've read some rave reviews and I just don't see it.
This is definitely not up to W standards and I would not recommend this hotel to anyone.
January 12, 2013
Rated 4 out of 5 by CBlier Great staff, great location
The staff was extremely attentive and helpful. They reached out before my stay and asked for any special needs. After a brief discussion with the manager, I was upgraded to a Fantastic Suite, with one bedroom.The staff reached out on a few occasions during my stay to see if I needed anything else, and they quickly printed my boarding pass that I sent to them.
I attended a conference at the hotel, and the food was very good for all meals. However, they had some trouble regulating the temperature, and the public bathrooms for the hotel, and the conference bathrooms, were not in the best of shape or condition.
November 19, 2014
Rated 5 out of 5 by KingRob Great first time experience at the W
It is true that the staff makes for a great hotel. I was impressed with the W Hotel, and particularly Esther who not only greeted me promptly and with a smile, but also went to great length to secure an upgrade for me. I think she is fabulous and has great customer service.
The Hotel is in a great location and the workout facility is great as well.
August 24, 2014
Rated 3 out of 5 by ChicagoWeekender No WiFi
I am a Gold member and when I checked in I requested as my reward the free internet access. Later that evening I tried to use the internet only to discover that the room I was given (in a far away corner of the hotel) had a really weak signal and I was unable to log in. I had already unpacked and did not want to move. If I requested internet access, why would the check in staff assign me a room with no signal?
January 10, 2013
Rated 2 out of 5 by JetEddie70 An awful experience
Lobby was always packed and loud. bar was packed and load. had to stand in line forever to check-in, speak with cocierge or buy a drink. carpet in room was dirty, room keys ALMOST NEVER worked. I had to have new keys cut at least four times in 18 hours, totally unacceptable. bar patrons got in a fight at front door of bar and I had to listen to one of the loud, drunk and profane participants in the aftermath.
June 22, 2013
Rated 5 out of 5 by Ken3143 Weekend Getaway
This past weekend my wife and I came into the city for dinner and a play. Lucky for us we were able to get a sitter so we had the night solo. Our stay at the WNYwas wonderful. Everyone was so friendly, the room was spectacular, the spa facilites fantastic. After the play we sat in the lobby and had a night cap. The energy in there was great.
We would defintely stay at the WNY again without hesitation
January 8, 2013
Rated 1 out of 5 by NYCItalian Billing Nightmare
Checked in on 5/21/12 under what I thought was my corporate rate. When I received by emailed bill at check out it was for the full rack rate of $450+ a night. After calling the Platinum line and a half hour of complaining. Starwood HQ fixed my rate back to $379. Rooms they call special or spectacular are glorified closets. Worst starwood property I have ever stayed at and I am a lifetime Platinum!
May 23, 2012
Rated 5 out of 5 by Sjef Outstanding service
This hotel has an outstanding staff. It is not every day that you are welcomed at check in with a complimentary glass of champagne and a W teddy bear for your 5 year old son.
All the staff, from the doormen to the check in are super friendly and professional. The lady at check in really went out of her way to put us in a nice room.
I really believe this hotel deserves higher and better reviews!
December 31, 2012
Rated 1 out of 5 by DanR Ongoing Frustrations
1) Canceled my reservation incorrectly.
2) Charged me full amount without telling me.
3) When I showed up expecting room, I had a long wait.
4) Thermostat broken in room I was finally given, I couldn't get temperature below 75 degrees.
5) Standing puddle of water in room.
6) Charged incorrectly for internet access.
7) Charged again for room despite already charging me incorrect cancellation fee.
February 15, 2013
Rated 5 out of 5 by Santafeguy The W on Lex is special
The hotel has always lived up to my expectations. I arrived the Monday morning before Thanksgiving quite early at 9 am. I had communicated with the hotel over the weekend, letting them know of my early arrival, but saying that I understood that the room would not be ready and that I could easily amuse myself for a couple hours. Much to my surprise, I was in the room by 930 am.
My only minor (very) criticism would be that the televisions attached to the cardio machines do not all work and I found it frustrating trying to find one that did. Even then, all the channels did not work.
November 29, 2014